St. Francis Center
Intake Specialist / Case Manager
12 days ago
Denver
Job DescriptionSalary: $22.00-$25.00 Job Description St. Francis Center (SFC) was established in June 1983. SFC is a refuge for people who are experiencing homelessness in the metro Denver area. Our programs and services are tailored toward adults and focus on daytime shelter, social services, health and wellness, housing, employment, and outreach. At SFC, guests have the opportunity to work with a variety of specialists, depending on their individual needs, which is often the first step toward transformation and ultimately self-sufficiency. We are currently looking for an Intake Specialist / Case Manager for our 24-hour, Non-Congregant Shelter. This is a Full-Time, non-exempt position eligible for an excellent benefit package as outlined below. POSITION OVERVIEW The Case Manager position, based at the Non-Congregate Shelter (NCS), will coordinate services for guests while fostering collaboration with community partners and service providers. Job Responsibilities (duties include but are not limited to): Engage and develop rapport with guests at the NCS Comfort Inn with the goal of supporting stabilization and preparation for permanent housing, utilizing trauma-responsive practices and person-centered methods. Greet newly assigned guests and complete the intake process, engaging them in conversations about vital documentation needed for future housing opportunities, and assessing for basic needs such as clothing, transportation, and benefits, including SNAP, Medicaid, financial assistance, and employment resources. Assist guests in accessing cash and non-cash benefits, referrals, and community resources that help identify and address barriers to housing, creating a pathway out of homelessness. Support guests in obtaining vital documents such as identification, birth records, and Social Security cards, and connect them with services to address mental health and addiction needs. Complete timely data entry in HMIS, including tracking goals, One Home assessments and reassessments, outcomes, referrals, and other relevant information as required. Accompany guests to community appointments, providing support and advocacy at the Department of Motor Vehicles, Social Security Office, Denver Housing Authority, and with other community partners. Qualifications & Requirements • Education & Experience, • Bachelors degree in social work, human services, psychology, or related field preferred; equivalent combination of education and experience considered. Will also consider candidates with relevant training certificates in trauma-responsive care, person-centered care, co-occurring disorders in addiction and mental illness, HMIS, and One Home., • Minimum of 2 years of experience providing direct services to individuals experiencing homelessness, housing instability, mental health, or substance use challenges., • Experience working with diverse populations and individuals with complex barriers to housing., • Skills & Competencies, • Strong interpersonal skills with the ability to build rapport and maintain professional boundaries., • Knowledge of trauma-responsiveness, harm reduction, person-centered approaches, and housing first principles., • Ability to conduct intakes, assess needs, and develop individualized service plans., • Proficient in data entry and case documentation, preferably in HMIS or similar databases., • Familiarity with community resources, housing programs, and public benefit systems (e.g., SNAP, Medicaid, SSI/SSDI, housing vouchers)., • Strong organizational and time-management skills, with the ability to manage multiple priorities., • Other Requirements, • Ability to accompany guests to community appointments, which may include driving or using public transportation., • Background check required and compliance with agency policies regarding confidentiality and professional conduct., • Ability to commit to working 1 weekend day per month., • Valid drivers license and reliable transportation preferred., • Basic computer skills are necessary, and familiarity with Microsoft Office programs is a plus., • Ability to meet a timeline, • Ability to communicate with written correspondence and verbal interaction, • Conflict Mediation/Resolution Skills or willingness to learn, • High Emotional Intelligence, • Ability to relate to people from diverse backgrounds and experiences, • Trauma-informed approach or willingness to learn this approach, • Creativity and flexibility, • Resilience and a thick-skinned approach to work, • Self-motivation to achieve goals BENEFITS This is a full-time, non-exempt position with a robust benefits package including: • Employer-paid health insurance with an HRA plan, • Employer-paid life insurance, • Employer-paid dental insurance, • Generous paid sick/vacation leave Compensation: This is a Full-time, non-exempt position with varied hours, including evenings, weekends, and holidays Pay Rate is per hour. $22.00-$25.00 St. Francis Center (SFC) strives to create a more just, diverse, equitable, and inclusive society for our community members who experience homelessness and turn to us for refuge. This begins with how we serve our guests and resident,s as well as how staff, volunteers, and board members treat each other. SFC acknowledges that, as a community, we can always do better by learning from the past and by celebrating and including all voices. SFC commits to learning and growing as we consistently strive for a more equitable and inclusive society.