Desktop Engineer II
19 days ago
Los Angeles
Job Description Job Description: Reporting to the IT Supervisor, this position provides end user support for roughly 140 users running Windows 10 and 11, MS Office and various graphics applications including but not limited to Adobe Illustrator, InDesign, Photoshop, AutoCAD and Revit. He/she ensures the smooth operation and stability of the firm's local and cloud-based IT infrastructure. A good understanding of PC hardware, principles of networking and the ability to adapt to new applications is needed. Responsibilities Include: • Provide support for roughly 140 users on Windows 10 and 11 workstations and laptops, • Diagnose and repair PC hardware, • Support and troubleshoot MS Office and various graphic applications, • Provide end user training, as needed, in the use of computers, applications, hardware, and security practices, • Support, maintain and troubleshooting printers, • Manage users in Active Directory and Microsoft 365, • Manage Microsoft Teams phones and conferencing audio/video technology, • Perform IT asset management and inventory tracking, • Minimum 8 years of related experience, • Knowledge of MS Windows, Linux, and mobile devices, • Experience troubleshooting and supporting AutoCAD and Revit, • Skilled in using remote desktop support tools and ticketing systems, • Knowledge of IT security practices and familiarity with cybersecurity principles, • Documentation skills, including creating and updating technical guides, • Strong diagnostic skills, • Strong people skills, • Able to troubleshoot applications you have not been exposed to before, • Experience in managing vendor relationships and coordinating warranty services, • Able to lift 50 lbs., • Able to multitask, • Availability for after-hours support and on-call duties, • Professional attire a must, • Bachelor’s degree in computer science, Information Technology, or a related field, • A +, • Network + All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, age, marital status, national origin, disability, or any other consideration made unlawful by law. NO PHONE CALLS. PRINCIPALS ONLY PLEASE.