VP of Operations
13 days ago
New York
Job DescriptionWe are searching for tech minded VP of Operations for our client, a fast growing eyewear brand. This role will focus on streamlining the omni-channel operational workflow and owning the enterprise system roadmap as the brand continues to scale. Responsibilities ⢠Identify operational priorities that need to be addressed with a clear roadmap and timeline that enables achievement of 2026 goals and keeps us on track to support the ongoing growth in 2027 and beyond., ⢠Own the enterprise systems roadmap across ERP, WMS/OMS, POS, CRM/sales tools, PLM, finance/accounting, and data/BI - driving adoption, data integrity, role clarity, and measurable ROI., ⢠Optimize and redesign an endtoend omnichannel order lifecycle spanning DTC ecommerce, retail, and wholesale (BOPIS, shipfromstore, storetohome, EDI, and 3PL integrations) to ensure speed, accuracy, and cost efficiency., ⢠Stand up agile PMO and governance model (intake, prioritization, resourcing, stagegates, and postmortems) with clear RACI across crossfunctional programs., ⢠Establish a single source of truth and KPI definitions; design and optimize dashboards for leaders and partner with Finance and FP&A to provide operational visibility., ⢠Evolve warehousing and logistics strategy (owned facilities and/or 3PL) including slotting, flow, transportation, and WMS best practices with performance SLAs., ⢠Recruit, coach, and develop a highperforming, lean operations organization with clear roles, metrics, and career paths that scale with the business., ⢠Lead change management through SOPs, training, and communication that convert strategy into adoption; model urgency, ownership, and creative problemsolving., ⢠Define and operationalize a bestinclass customer service model across channels with clear SLAs and VOC feedback loops., ⢠Manage operations budget and identify opportunities to reduce costs through vendor negotiations, supply management, and operational efficiencies., ⢠Strengthen operational controls across ordertocash and procuretopay, including cycle counts, inventory accuracy, audit trails, access controls, backups, and vendor management., ⢠Establish and publish a 12â18 month operations roadmap with business cases and resourcing; track progress via weekly/monthly reviews and QBRs., ⢠Own performance management for operations: OTIF, fill rate, inventory accuracy, cycle count variance, order lead time, WISMO contacts per order, logistics cost per unit, NPS/CSAT, and defect rates., ⢠Ensure the brand ethos and core values come to life in all operational touchpoints â from vendor relationships to internal business partners and driving a modern approach to scale. Requirements ⢠10â15+ years of progressive leadership in operations for consumer or retail brands (preference for omni-channel DTC ecommerce with wholesale and/or retail)., ⢠Proven ownership of enterprise systems across ERP (NetSuite preferred), WMS/OMS, POS, CRM, PLM, and finance tools; successful track record leading implementations/migrations and driving adoption in transactionheavy environments., ⢠Handson depth in S&OP/IBP, demand & supply planning, merchandising & allocation, inventory management, warehousing/3PL, and logistics., ⢠Strong financial and analytical acumen (unit economics, landed cost, margin optimization, cash conversion cycle) and a data orientation (MDM, KPI design, dashboards/BI)., ⢠Excellence in program management/PMO, crossfunctional influence, and building lean, highperforming teams that scale with growth., ⢠Experience with premium/fashion brands; accessories/eyewear and international vendor management are pluses., ⢠Familiarity with OKRs and stagegate governance; comfort with modern BI (e.g., Tableau/Power BI) or SQL a plus., ⢠Clear, concise communicator - effective from executive meetings to the warehouse; customerobsessed, qualitydriven, and metricsled., ⢠Bachelorâs degree required; MBA or relevant advanced degree preferred., ⢠Onsite in New York (5 days/week) with occasional travel to New Orleans, vendor sites, and operations as needed. Salary Range $180-200K