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  • Tier 1 IT Support & Office Manager
    Tier 1 IT Support & Office Manager
    7 days ago
    $65000–$75000 yearly
    Full-time
    Denver

    A growth-focused technology company operating at the intersection of AI and enterprise solutions is looking for a Tier 1 IT Support & Office Manager. This role will function as the U.S.-based extension of the IT Department, working under the direction of the IT Manager located in Argentina. The primary responsibility is hands-on technical support. This individual will serve as the on-the-ground resource for hardware setup, asset management, and Tier 1 support tickets across U.S. personnel. When IT workload permits, the role will also provide general office administrative support for the Denver location. Key Responsibilities Tier 1 IT Support (Primary Responsibility) • Provide Tier 1 technical support for U.S.-based employees, • Set up, configure, and deploy laptops, desktops, and peripherals, • Procure IT equipment under direction of IT leadership, • Image and prepare new hire machines, • Track, document, and manage U.S. IT assets, • Recover and redeploy IT equipment from terminating employees, • Manage and resolve assigned support tickets, • Coordinate with the IT Manager in Argentina for escalations and system updates, • Maintain inventory records and hardware lifecycle documentation, • Provide on-site troubleshooting support in the Denver office as needed Office Management (Secondary Responsibility) • Support general administrative needs of the Denver office, • Coordinate with building management and vendors when required, • Assist with office supply management, • Support onboarding logistics for U.S.-based hires, • Maintain an organized and functional office environment Qualifications • 2–5+ years of experience in IT support or help desk roles, • Experience with hardware setup, imaging, and troubleshooting, • Familiarity with asset management and ticketing systems, • Strong organizational and documentation skills, • Ability to work independently while reporting to remote IT leadership, • Professional communication skills, • Physically able to lift and move computer equipment as needed, • Denver-based and able to work onsite regularly Work Structure This is an on-site role based in Denver, Colorado. Work schedule may be structured as full-time or part-time depending on operational needs

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