Trabajos mystery shopper en Estados Unidos - Page 5

Job Description The role… At Soho House, the Bar Manager is responsible for overseeing the entire beverage program and bar team to ensure optimal staff/guest experience and budget is achieved. The Bar Manager will promote and grow the bar standards, hire and train bar staff, and ensure that members and guests receive top quality drinks and service. The Bar Manager will also manage inventory, plan promotional events, ensure that quality and safety controls are followed, maintain current licenses and update vendor contracts, create schedules, and set business objectives to increase profits and maximize member / guest satisfaction. Responsible for maintaining and delivering consistent results and opportunities to increase sales, manage costs in accordance with budget, and better the member experience. This role is held by a manager that is observant and can think critically and efficiently. They are a skilled communicator with excellent problem solving, observational, and interpersonal skills; this role has a passion for all things beverage! Main Duties • Lead the ongoing betterment of all aspects of the beverage program, from product to process and from engaging staff to developing staff, • Maintain and improve beverage cost KPI's to ensure optimal financial performance and profitability as determined by company agreed metrics, objectives, and targets, • Maintain quality control and consistency throughout menu creation and process compliance by the entire beverage team., • The Bar Manager has a known presence in the front-of-house during shifts to members, employees, and co-managers. This role speaks frequently with members and guests, and is always increasing their knowledge of the member experience., • The Bar Manager acts as support for their bar and floor staff, offering aid as an extra hand in all capacities: staff supervisor, POS (regular functions, comps, voids), scheduling coordinator, and co-manager for all front and back-of-house needs, • Assure all procedures and standards are correct and staff is trained on discussing new / existing options with guests, • Manage a safe, productive and positive work environment by overseeing an efficient bar operation and process is followed, • Organize regular team meetings, trainings (House Tonic), educational opportunities to develop and strengthen product knowledge and steps of service while keeping communication open, concise, constructive and timely, • Partner with US Support team, including US Head of Beverage, to leverage vendor relationships and minimize margins to maximize profits, • Manage all inventory management, staff scheduling, and purchasing, • Adhere to all legal requirements (i.e. Wage and Hour/Breaks, Health and Safety, etc.) as well as schedule staff, manage labor, payroll, staff complaints and disciplinary procedures as well as performance and appraisals, • Responsible for Mystery Shopper Reports results and staff development, • Participate as an active member of the management team in decision making processes, attending required meetings, etc., • Oversee daily/shift schedules; make any necessary changes per business need and budget., • Must have 5+ years supervising and managing a high-volume F&B operation, • Proven track record of leading a professional, efficient, high quality, service-oriented operation, • Must be highly organized, efficient and detail oriented with excellent interpersonal/relationship building skills, • Must be proficient in the use of MICROS (or similar POS), Microsoft Word, Excel and Outlook, • Must have proven success managing the operations of a beverage program: recipes, menus, COS, scheduling, inventory, and guest satisfaction, • Must have experience managing P&L's, supervisory, coaching and staff development experience, • Must be able to seize, grasp, turn and hold objects with hands., • Must be able to work on your feet for at least 8 hours., • Fast paced movements are required to go from one part of the club to others., • Must be able to move, pull, carry or lift at least 40 pounds. Soho House offers competitive compensation packages that feature global benefits and perks. Whether you're seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career. • Health Care + 401K: Full time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match, • Paid Time Off: Full- Time Employees have sick day's + vacation days, • Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically, • Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability, • Learning & Development: An extensive range of internally and externally run courses are available for all employees., • Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all., • Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to., • Team Meal: Whilst on duty in our Houses & Restaurants you will be provided with a substantial meal free of charge.In accordance with New York law, the salary range for this role if filled within New York is listed below. The range for the position in other geographies may vary based on market differences. The actual compensation will be determined based on experience and other factors permitted by law.Pay Range$85,000—$90,000 USD

Job Description Job Summary: We are seeking detail-oriented and observant individuals to join our team as Shopper Insights Associate . As a Client Insights Associate, you will visit retail stores, restaurants, or service providers posing as a regular customer to evaluate the quality of service, cleanliness, product knowledge, and overall customer experience. Your feedback will help companies improve their customer service and operational standards. AGES: 21-25 required for this job due to the Bars Program regulations. Key Responsibilities: • Visit assigned locations (or complete online/phone assignments) and pose as a typical customer., • Observe and evaluate customer service, employee behavior, product availability, cleanliness, and store appearance., • Follow specific assignment guidelines and scenarios provided for each shop., • Record detailed and objective observations in a written report., • Submit completed reports by the specified deadline., • Excellent attention to detail and observational skills., • Strong written communication skills., • Ability to follow detailed instructions and complete assignments on time., • Access to a smartphone, computer, and reliable internet connection., • Dependability and integrity., • No prior experience necessary training or guidelines provided., • Entry level experience., • Ability to travel to various locations withing NJ and NY, • Pay varies by assignment and may include reimbursement for purchases. Benefits: • Flexible schedule Work Location: On the road