In-Office Dispatcher - 3 day FT position
hace 12 días
Durham
Job DescriptionDescription: Integrity Towing Solutions, a leader in private property impound services, is dedicated to delivering excellence and professionalism in the industry. We value integrity, customer satisfaction, and are committed to fostering a supportive and rewarding work environment for our team. We’re looking for dedicated and motivated individuals to join our team as Release Associates. And, if you’re a military veteran or former law enforcement officer, your unique skills and experiences are highly valued here. What You'll Do: • Answer incoming service calls from residents, property managers, and vehicle owners., • Look up service call information in the dispatch system to provide accurate information regarding amount due, vehicle pickup procedures, and other general questions., • Escalate high-level concerns in a timely manner to account management., • Dispatch tow drivers as needed to service calls., • Greet on-site customers in a professional and friendly manner, ensuring a positive experience., • Confirm the total amount due and collect payments from customers, ensuring accurate and timely records are maintained., • Verify ownership and release vehicles to their rightful owners once payment is received and all necessary documentation is completed., • Paid, On-the-Job Training: We invest in your growth from day one, with training provided at $17+ per hour, depending on experience, • Competitive Compensation: Average hourly pay of $17+/hour, depending on experience, • Full Time Schedule: Unique 3 day schedule! Fri/Sat/Sun only from midnight to noon. You work 36 hours, but we pay you for 40. Limited overtime may be available. You have Monday through Thursday off each week!!, • Benefits: Comprehensive medical, dental, and vision insurance to keep you and your family healthy. We also offer both short- and long-term disability, accident, hospital, and critical illness insurance., • Paid Time Off: Every hour worked earns you additional time off. Take off when you want, however it fits your schedule. Preferred Hiring Consideration: • Law Enforcement: Your background as a dispatcher, 911 operator, patrolman, officer, deputy, sheriff, or Border Patrol agent makes you a great fit for this position., • Military Veterans: Your background in any Military Occupational Specialty (MOS) is highly valued, but additional consideration is given to those MOSs that directly relate to the duties of this position., • Disabled Veterans: We are committed to providing opportunities to disabled veterans. This job is a perfect fit!, • Military Spouses: Your resilience and dedication make you a perfect fit for our team., • Must be at least 21 years old., • Ability to interact professionally and courteously with customers, resolving issues and ensuring a positive experience., • Prior experience in customer-facing roles such as dispatcher, emergency operator, or customer service is highly valued., • Strong attention to detail to ensure accurate payment collection and documentation during vehicle release processes., • Strong Initiative and ability to manage tasks with minimal supervision while maintaining communication with the team., • Acceptable criminal background history., • Clear pre-employment drug screen. KEYWORDS: cashier, dispatch, dispatcher, clerical, security, tow, towing, transportation, customer service