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Location: Brooklyn, NY 11233 Schedule: Flex schedule | 10am- 6pm • Tuesday – Saturday, • Sunday – Thursday, • Required two late nights | 12:00 PM – 8:00 PM Compensation: $95k- $101k (no flexibility) Notes Requirements • Master’s degree in Social Work, • 3-5 years’ experience working with emotionally disturbed adolescents, • 2+ years’ supervisory experience, • LCSW Certification, • Residential and regulatory compliance, • Has clinical leadership (nice to have), • Has clinical program development (nice to have) Skill & characteristics: Leadership, communication, patient, flexible/adaptable to change, ability to work under pressure well, dependable, dedicated to the youth, problem solving, professional, approachable • Interview Process: 1st round is virtual (1 hour); 2nd round is virtual (1 hour); 3rd round in person with leadership team. Company Overview Client strengthens children and families with skills, opportunities, and emotional support to build healthy, successful lives. Founded in 1953, client has become a powerful community presence throughout the city. With 50 locations and 100 programs in NYC’s most under-served communities, our 1,000+ results-oriented professionals make a difference for more than 40,000 children and their families each year. The Residential Treatment Facility (RTF) is a coeducational program in a warm, supportive environment that serves young people ages 12-18 who have had multiple psychiatric hospital placements or have been involved with the juvenile justice system. It is the only downstate RTF in the state that is a dual NYS Office of Mental Health/Office of Children and Family Services facility. We never consider it too late to give young people the help they need, and we are pleased to partner with these two agencies to ensure the young people in our care have the skills and support they need to achieve long-term success. Reflecting The Child Center’s dedication to comprehensive care, the RTF is staffed by clinical coordinators, psychiatric providers, a pediatrician, and 24-hour nursing staff, 24 hour youth advocates. Supports are individualized and tailored to the needs of the young people. Position Summary The Assistant Clinical Director-Therapy Services is responsible for all aspects of individual and group therapy. The Assistant Clinical Director oversees staff providing individual and group therapy in the RTF and works as a part of the leadership team to integrate clinical treatment into overall residential care Responsibilities • Manages the overall direction, coordination and performance of Clinical Coordinators in regard to both treatment and administrative duties, including clinical supervision and guidance of milieu staff Serves as primary therapist for youth in the event of a Clinical Coordinator vacancy, • Provides clinical supervision, assesses and addresses teams' clinical competence and compliance with documentation requirements via methods including, but not limited to, chart reviews, participation in clinical sessions, and collaboration with Quality Specialist ensuring client care is consistent with best practice standards, policies and procedure, • Reviews and approves diagnosis-based progress notes, treatment plans and assessments, • Implements and ensures compliance with all agency, government and licensing requirements, regulations and expectations, • Coordinates and co-chairs the comprehensive treatment planning meetings, • Participates in Meet & Greet meetings and Admission Committee meetings with a focus on clinical treatment needs for client and family, while collaborating on case and unit assignment, • Collaborates and supports implementation of special programs including the Creative Arts therapy and internship program within RTF, • Creates and strengthens community relations with outside providers including hospitals, outpatient programs, etc., • Liaisons with TCCNY programs for collaboration and seamless transitions, • Support the overall RTF, assisting with crisis support and de-escalation Supervisory Responsibilities • Supervises Clinical Coordinators, providing hands-on training and support for onboarding/offboarding, performance reviews., • Oversees clinical integration of the RTF program at large and group supervision of milieu staff., • Serves as a critical member of RTF Management Team and backup to Director of Integrated Clinical Services Qualifications • Must be over 21 years of age, • Master’s degree in Social Work, • 3-5 years’ experience working with emotionally disturbed adolescents, • 2+ years’ supervisory experience, • LCSW Certification, • Proficient in MS Office Benefits • Generous Paid Time Off, • Medical/Dental/Vision Insurance, • 401k Pension and Employer Contribution, • Flexible Spending and Commuter Benefits Accounts, • Employer paid short-term & long-term disability, life and AD&D insurance, • Commuter Benefits, • Employee Assistance Program

We have an incredibly exciting opportunity for a Full Desk Recruitment Consultant to join the SThree team! SThree is the only Global Staffing Company that focuses exclusively on STEM professionals. We are looking for motivated, sales minded individuals who thrive in a competitive environment and are looking to grow their careers. Our award-winning training will be provided from day one and will set the stage for the opportunity to build your business and reputation within an exciting market. As a Sales and Recruitment Consultant within our company, you will be responsible for: • Managing the candidate delivery of the recruitment life cycle, • Business development of new and existing clients across industry verticals through meetings, networking, events and other sales techniques, • Identifying the best candidates for niche job opportunities, • Relationship building, writing advertisements, qualifying candidates, selling candidates on unique opportunities, pitching, and negotiating, • Managing the candidate’s experience from submitting their resume to a client through post-placement check-ins, • Closing candidates on job offers, • Identifying and reaching out to potential new clients, • Signing and Onboarding New Clients, • Managing and expanding relationships with existing clients, • Overseeing the onboarding process for recently hired candidates Requirements As a suitable applicant, you must be: • 6-months to 2yrs sales or new business development experience, • Experience with cold- and warm-calling, pitching and negotiating, • Motivated by success, financial gain, and career growth, • Strong planning and organizational skills with a proven ability to effectively priorities multiple tasks, • Effective communication skills, • Excellent interpersonal and relationship building, • Previous experience in a sales or customer-led environment, • Previous experience of meeting business deadlines, • Ambitious, • Highly competitive, • Resilient & Tenacious, • Coachable and willing to implement feedback Benefits By starting a career with Specialist Staffing Group, you’ll have access to: • 17 days PTO, 12 Paid Holidays, and 2 Paid Floating Holidays, • A hands-on training program from a dedicated Learning & Development department, • A full-time base salary from day one plus uncapped commission: your earning potential truly is in your hands, • A clear, merit-based career progression with fast-track opportunities into management, • A robust D&I platform with numerous opportunities to get involved, • Monthly incentives such as all expenses paid dinners at high-end restaurants, • National and international incentive trips, • New & modern offices located in the biggest and fastest-growing cities across the US, • Medical, dental, vision, and 401k benefits About Specialist Staffing Group (SThree) Specialist Staffing Group (the US division of SThree) is the global leader in STEM recruitment. With over 45 offices across 15 countries and employing over 2,800 people, SThree operates across multiple brands that specialize in placing the best STEM talent around the world. You will be working with some of the biggest, most innovative, and most exciting companies in the world across as you progress and grow your career. Working in recruitment provides exciting career opportunities and high earning potential. In our Recruitment Consultant sales role you will be pitching to clients who are looking to attract and hire professionals with a niche STEM background. If this is something you are interested in, please feel free to reach out to j.bledsoe@sthree.com

Freight Forwarding Key Account Manager Location: Newark, New Jersey Salary: Up to $130,000 Metro Global USA is looking for an experienced Freight Forwarding Key Account Manager to join its growing team in New Jersey. Powered by industry-leading technology, Metro delivers import and export air, ocean, and road freight forwarding, supply chain management, logistics, and specialist logistics services across sectors including retail, manufacturing, and chemicals. This role will focus on the retention, development, and growth of Metro’s existing customer base across the US market, increasing share of wallet, strengthening strategic partnerships, and identifying new opportunities across the wider group. You will work closely with business leaders in both the UK and USA, so strong communication skills, cultural awareness, and confidence working across global teams and time zones are essential. Key Responsibilities: • Develop and expand relationships with assigned customers, divisions, and group companies, • Act as the key link between Metro and its customers, championing both internally and externally, • Manage customer expectations and ensure agreed actions are followed through, • Lead regular customer review meetings, including MBRs and QBRs, • Provide scheduled KPI reviews and share relevant market intelligence, • Identify and secure inclusion in relevant RFI and RFQ opportunities, • Own the RFI and RFQ process, working with internal teams to ensure accurate and timely submissions, • Resolve customer issues and complaints, including corrective action planning, • Develop and maintain account plans, identifying current business share and growth opportunities, • Promote and upsell Metro and wider group services, including MVT and Eco solutions, • Support onboarding of new and additional business, • Maintain accurate CRM updates, including meetings, opportunities, and key account information, • Support credit control, account reconciliation, marketing campaigns, and customer entertainment What We’re Looking For: • Minimum 5 years’ experience in freight forwarding, logistics, or supply chain management, • Strong understanding of multi-modal freight operations, including air, ocean, and road, • Knowledge of international trade and regulatory requirements, particularly across the US, UK, Europe, and Asia, • Proven experience managing and growing key accounts in a freight forwarding or logistics environment, • Strong track record in customer retention, upselling, and increasing wallet share, • Experience with structured account planning, MBRs, QBRs, and long-term customer development, • Experience managing RFI and RFQ processes, • Confident communicator with the ability to build relationships across countries, departments, and time zones, • Comfortable using CRM systems such as Salesforce, HubSpot, or similar, • Commercially aware, with the ability to analyse account profitability and identify growth opportunities, • Proactive, consultative, customer-focused, and solution-oriented approach, • Willingness to travel regularly within the USA and internationally Package and Benefits: • Salary up to $130,000, depending on experience, • Health insurance offered from the 1st of the month following 60 days of employment, • Silver Plan: company pays 80% of employee premium and 20% for dependents, • Gold Plan: company pays 70% of employee premium and 10% for dependents, • 401(k) plan with automatic 3% deferral after 1 year, • Company match of 100% up to the first 3% of salary deferrals, • Additional 50% match on the next 2% of eligible compensation, • 3 weeks’ vacation plus company holidays, • 5 sick days and 3 personal days, • Opportunity to join a senior team within a rapidly expanding logistics business This is an excellent opportunity for a commercially driven Freight Forwarding Key Account Manager to play a key role in the continued growth of Metro’s US customer base and wider global network. Interested? Apply today or contact me directly for a confidential discussion.

Our client a premier global law firm is looking for a senior talent acquisition specialist to support its business operations and scale it for growth. The role will be a key driver of the growth of the firm and will go beyond traditional recruiting to act as a talent advisor. You will be responsible for identifying, engaging, and securing the high-caliber professionals who uphold the reputation of the firm and its standard of excellence. Key Responsibilities • Strategic Sourcing: Develop and execute creative talent-mapping strategies. You will leverage a mix of innovative digital tools and established industry networks to build a robust pipeline of candidates who align with our culture and rigorous expectations., • Candidate Advocacy: Own the end-to-end candidate journey. You will ensure a premium, "white-glove" experience by managing expectations, providing transparent feedback, and maintaining proactive communication at every stage., • Market Intelligence: Serve as a subject matter expert on the legal and professional services talent landscape. You will monitor industry trends, compensation shifts, and competitor movements to ensure our hiring strategies remain competitive and data-driven., • Agency Management: Orchestrate our external partnership ecosystem. You will manage high-performing staffing relationships while strategically vetting and onboarding new partners to expand our reach into niche talent pools. Qualifications: Successful candidate will have a minimum of 6 years of experience in recruitment for corporate professionals, preferably in a law firm environment or other high touch industries. Strong communication and interpersonal skills are required.

Job Title: Talent Sourcer/ Sourcing Specialist Position Type: Contract (W2) | 3 Months (High chance of extension) Pay Range: $35–$37.50/hour (W2) Location: New York, NY 10017 Shift: Monday–Friday | 9:00 AM – 5:00 PM Work Setting: Onsite Education • High School Diploma or GED (Required), • Associate’s or Bachelor’s Degree (Preferred) Project Description Seeking an experienced Talent Sourcer to support recruiting efforts by identifying, attracting, and qualifying candidates for healthcare roles. The role focuses heavily on sourcing for niche and hard-to-fill positions within a hospital setting. Key Responsibilities • Source and generate high-quality candidates for assigned roles, • Utilize LinkedIn, Boolean search, job boards, and databases to build talent pipelines, • Conduct preliminary candidate screenings to assess qualifications and fit, • Maintain and update ATS systems (Taleo) with candidate status, • Build and manage talent pools of passive candidates, • Partner with recruiters and hiring managers to deliver qualified candidates, • Support onboarding activities when required, • Participate in job fairs, networking events, and sourcing initiatives Required Skills & Experience • Minimum 2 years of Talent Sourcing experience in a hospital/healthcare setting (MANDATORY), • Experience using ATS systems (Taleo preferred), • Strong expertise in Boolean search and social media sourcing (LinkedIn, job boards), • Ability to screen and qualify candidates effectively, • Strong communication and stakeholder management skills, • Experience building candidate pipelines for hard-to-fill roles Preferred Skills • 1+ year of HR or recruiting support experience, • Experience sourcing for clinical or healthcare roles Pride Global Benefits Pride Global offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance, and employee discounts with preferred vendors.

Overview A large, multi-site organization based in New York City is seeking a Senior Benefits Specialist to provide analytical, technical, and consultative support across the organization. This role ensures accurate benefits and compensation administration, HRIS data integrity, regulatory compliance, and timely issue resolution. The Senior Benefits Specialist serves as a primary point of contact for benefits, compensation, HRIS reporting, and onboarding-related processes, and works closely with senior HR leadership on annual cycles, audits, and cross-functional initiatives. This position includes oversight responsibility for one HR Coordinator. Key Responsibilities • Administer and optimize the HRIS, including HR and benefits modules, and provide guidance to HR staff and stakeholders across multiple locations, • Create, maintain, and distribute standard and ad hoc reports; develop and update system procedures and documentation; support HR and payroll system testing and implementations, • Deliver system training to users at all levels of the organization, • Serve as the primary point of contact for health and welfare benefit programs, including eligibility, plan administration, and Affordable Care Act compliance, • Manage vendor and insurance carrier file feeds, enrollments, reconciliations, and ensure timely COBRA notifications, • Respond to benefit inquiries from active employees, retirees, and COBRA participants, • Administer and monitor all leave programs, including FMLA, disability, paid family leave, prenatal, medical, and personal leaves, ensuring accurate tracking and regulatory compliance, • Oversee PTO accruals within the HRIS, providing guidance on eligibility criteria and calculation methodology, • Partner with senior HR leadership to support annual open enrollment, including employee communications, system configuration, testing, and implementation, • Support retirement plan administration through data reconciliation, audits, and responding to participant questions, • Assist with salary administration processes, including job grading, compensation inquiries, and annual exempt and non-exempt compensation cycles, • Compile, analyze, and present compensation and workforce data for leadership review, • Administer incentive pay programs by monitoring eligibility, communicating with employees, and ensuring timely and accurate payments, • Manage qualified domestic relations orders, qualified medical orders, unemployment insurance questionnaires, and employment verifications, • Support compliance reporting, workforce analytics, headcount reporting, and other special or ad hoc projects, • Supervise one HR Coordinator, providing guidance, coaching, and performance management

Divisional Manager of Clinical - Agency Recruitment Manager - New York Job Role - Divisional Manager of Clinical Recruitment Company / Brand - LHi Group's Life Sciences brand - Scipro Location - New York, United States $80-120 k Base Salary + Uncapped Commission + Bonus + Team Override + Equity Applicants MUST have agency experience The Opportunity Are you an experienced Recruitment Manager looking for your next challenge in the Life Sciences sector? SciPro New York is hiring a Recruitment Manager to lead a small, dynamic team focused on Clinical recruitment across the East Coast. If you have experience managing a recruitment team, we want to hear from you—even if your experience is in a different market. This pivotal role will help drive the success and expansion of our SciPro success 2025 and beyond. • Team Management & Support: Lead and support a small team, providing guidance, training, goal-setting, and regular performance reviews to ensure all targets are exceeded., • Hiring: Sourcing, interviewing, and selecting talent to ensure team growth and alignment with company growth goals. Ensuring a smooth onboarding process for new hires., • Business Development: Actively engage in generating new business by identifying potential clients, pitching recruitment services, and negotiating contracts to bring in revenue for the company and roles for your team to support on., • Candidate Sourcing & Placement: Participate in the recruitment process by sourcing, interviewing, and placing high-quality candidates for open roles, ensuring personal billings contribute to overall revenue., • Administrative & Reporting Tasks: Handle administrative tasks like reporting key metrics to senior leadership, while also managing team workflows and priorities. Highlights • Lead a small team of 4 or take over the entire perm division., • Minimal to no billing - core focus is leadership & people development., • $100–150k base + team override + $500–750k equity proceeds., • Clear trajectory to brand leader, working alongside 3 VPs & 3 Divisional Leaders., • Team performance YTD: $25k PPH, 36% fill rate, 51% A jobs, 50% retained. Wider LHi Group update: • £50M+ revenue last year; EBITDA tracking at £13M (with £15M triggering GTM)., • 7-figure capital raise completed recently via HSBC - cash payout for loan note holders., • SciPro launching our first Embedded Talent solution project., • Growth has come from internal mobility across brands and global offices., • Strategic shift underway: transitioning into a Talent Solutions Business., • 35+ hires YTD, majority senior-level with 50/50 gender split LHi Group and SciPro Description LHi Group is a people business. We are an employee-owned recruitment firm consisting of four specialist, non-competing brands spanning North America, the UK, and Europe. Our group brands are niche recruitment businesses within Technology, Life Sciences, Built Environment and Renewable Energy. Due to our innovative sectors and talented people, LHi Group has recorded 8 years of USA growth, reaching a 90% increase in invoice and 41% headcount growth, from 5 people to 200 people across 4 US offices in this time. Our SciPro division has grown into one of our most diverse and successful teams proving a strong environment for aspiring leaders to be shaped. We are seeking a Recruitment Manager to lead our Clinical sector levelling up our permanent recruitment teams within LHi Group's SciPro brand to help drive our company's vision and market success through high level and significant hiring and sales strategy. Office Overview New York is the largest of our four US offices, we have an entire floor, in the heart of FiDi (Financial District) Manhattan, around the corner from Fulton Street Station, which is perfectly positioned for commuters from Brooklyn, Jersey and Manhattan. The office is surrounded by all the amenities you could need and boasts enviable views of the Manhattan Skyline including the Brooklyn Bridge and One World Trade to name a few. What are we looking for? • Proven track-record of success building a recruitment desk mentoring or managing a team buildout, • Sales and Recruitment experience required, • A desire for in-office presence with management/leadership aspirations, • Experience in leading a candidate focused team to generate healthy revenue and maintain business, • A self-motivated, and self-starter attitude with the ability to identify, and create new opportunities alongside our global top billing leadership team, • Excellent communication and negotiation skills, • Uphold the ‘Good Human’ ethos - Adopt our ‘Younger You’ leadership philosophy– Supportive team-player mindset in aiding the development of successful careers, • ‘Future You’ – Striving for self-development & seek place and purpose in the build of LHi 2.0 ‘We not me’ culture. What do we offer? • Competitive salary ($80,000-$120,000K base) + lucrative team override; quarterly, half year, and full year bonuses, • Health care – Medical, Dental, and Vision 21+ PTO, 13 holidays, 5 sick days + 1 volunteer day and 1 Personal wellbeing day every 6 months., • 401k w/ match • Equity – EOT (Employee Ownership Trust) starting equity is $200k for all employees post 12 months tenure., • Lifeworks program - 24-hour free access to mental health counselling, general well-being tracker and fitness classes, • Extended and flexible 1.5-hour lunches, • "Future leader”, “directorship” and "team" trainings, • Target Incentives: lunch clubs, international and regional top performer trips, Rolex incentives, Millionaire & Centurions Club, promotion breakfast and more!, • Generous family leave package - Community Outreach & Charity days Please apply direct to learn more! All of our people at LHi Group believe that diversity and inclusion is integral to the success of our global business and we seek to recruit, develop and retain the most talented people from diverse backgrounds, fostering a culture of real inclusion. We believe that embracing diversity; celebrating people's differences and maintaining an equitable workplace enhances the journey for all of our teammates, employees, customers, and suppliers. LHi Group is an equal opportunity employer, we are committed to providing an inclusive environment to all of our employees. This policy applies to every aspect of the business at LHi, including recruitment, hiring, training, career development, and termination. It is the responsibility of all LHi's people to follow this, we agree that we will not discriminate against any race, color, national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability or any other factors prohibited by law.

Our client is a well regarded non-profit seeking a Leaves & Benefits Specialist. This is an onsite role in Manhattan, and will be mainly focused on handling LOAs. Responsibilities: • Collaborate in managing benefit programs to ensure smooth execution and an exceptional employee experience., • Handle all Leaves of Absence documentation and processing (STD, LTD, FMLA, PLA, etc.), • Create and maintain process documentation for all benefit-related workflows., • Contribute to the planning, research, and execution of new benefits-related projects., • Assist with open enrollment process, plan renewals, and related system updates., • Respond to benefits-related inquiries from global employees, delivering accurate and timely information., • Support the benefits aspects of employee onboarding and offboarding to ensure a seamless experience., • Manage employee benefit enrollments, terminations, and changes with accuracy in Workday and among third-party vendors. Requirements: • 3+ years of benefits experience, • 3+ years of experience specifically in processing Leaves of Absences (LOAs), • Bachelor’s degree required, • Experience working at a Financial, Technology, or Fintech firm, • Workday experience is a plus, • Global experience is a plus The annual base salary range is $80k to $100k. Actual compensation offered to the successful candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level, among other things.

About the ANA The ANA’s (Association of National Advertisers) mission is to drive growth for marketing professionals, brands and businesses, the industry, and humanity. Founded in 1910, the ANA provides leadership that advances marketing excellence and shapes the future of the industry. Our membership includes more than 20,000 brands and 50,000 industry professionals that collectively invest $400 billion in marketing and advertising annually. It consists of U.S. and international companies, including client-side marketers, nonprofits, universities, and marketing solutions providers, which include ad agencies, marketing data science and technology suppliers, law firms, consultants, and vendors. We are obsessed with delighting our members through superior products and services and an unwavering commitment to helping them become more effective marketers, build stronger brands, develop a more productive industry, and benefit humanity through bold leadership and innovation programs. Location New York City Position Summary The Benefits & HRIS Specialist plays a critical role on the Human Resources team, delivering efficient, compliant, and employee-focused HR operations. This position owns the day-to-day administration of employee benefits, HR systems, and related payroll processes, while also supporting reporting, compliance, and process improvement initiatives. This is a highly visible, hands-on role ideal for someone who enjoys both analytical work and employee interaction. The position requires a local candidate who can work on-site four days per week. Primary Responsibilities: Benefits Administration • Serve as the primary point of contact for employees and managers on all benefit programs, including eligibility, coverage, and policy interpretation, • Lead onboarding, education, and offboarding processes related to benefits; ensure accurate elections and data integrity across HRIS and carrier systems, • Partner with HR leadership to execute Open Enrollment end-to-end, including planning, vendor coordination, system testing, employee support, and reporting, • Maintain clear, accessible, and up-to-date benefits documentation on the company intranet, • Reconcile carrier invoices and utilization reports to ensure accuracy and resolve discrepancies, • Support 401(k) administration, including deferrals, loans, and annual testing, • Design and execute employee wellness initiatives to drive engagement Leave Administration • Administer the full lifecycle of employee leaves, including FMLA, STD, LTD, ADA accommodations, workers’ compensation, and personal leaves, • Ensure compliance and consistent communication throughout the leave process, • Maintain and continuously improve leave policies, procedures, and training materials HRIS and Payroll Operations • Maintain and optimize employee data within Paychex Flex, ensuring accuracy and data integrity, • Prepare and submit bi-weekly payroll inputs; audit and reconcile data post-processing, • Review and validate employee timekeeping data and resolve discrepancies, • Partner with Finance and vendors to troubleshoot payroll or system issues, • Serve as the internal subject matter expert for HRIS functionality, reporting, and employee self-service tools People Analytics and Reporting • Generate and analyze HR data to support decision-making across HR and Finance, • Produce regular and ad hoc reports related to headcount, compensation, benefits, and compliance, • Support audits, tax filings, and financial reporting requirements, • Develop metrics and insights to track benefit utilization and overall program effectiveness Compliance and Recordkeeping • Ensure compliance with all applicable federal, state, and local regulations (including FLSA, ACA, FMLA, ADA, ERISA, HIPAA, and EEOC), • Manage required filings, audits, and reporting (e.g., Form 5500, non-discrimination testing), • Maintain and distribute labor law postings across physical and remote work locations Professional Experience and Qualifications • Bachelor’s degree and 5–7 years of experience in benefits administration and/or HR operations. SHRM, PHR, or CEBS certification is a plus, • Strong working knowledge of HRIS and payroll systems (Paychex Flex and Flock Benefits experience preferred), • Deep understanding of employee benefits and multi-state leave regulations, • Demonstrated analytical skills with the ability to interpret data and assess risk, • Excellent organizational and project management capabilities, • Proven ability to build relationships with employees, vendors, and senior stakeholders, • Strong written, verbal, and presentation skills Salary and Total Rewards Package Starting pay range: $80,000 to $90,000, based on relevant experience and qualifications. Comprehensive health and wellness benefits, 401k with company match, flexible scheduling, generous paid time off program, casual dress code, incentives, and rewards. To Apply If your skills, experience, and enthusiasm align with the requirements and responsibilities of this position, please forward your resume with a cover letter and salary requirements to careers@ana.net. Note: only applicants who include salary requirements will be considered.

About the role We are looking for a detail-oriented HR Operations Specialist to be the backbone of our US employee experience. You will own day-to-day HR operations — from multi-state payroll to employee lifecycle management and immigration support — ensuring accuracy, compliance, and a seamless experience for our team in a fast-paced, globally integrated environment. Key responsilbilities 1. Employee Lifecycle Management Own end-to-end onboarding and offboarding, ensuring a smooth and compliant experience for all employees. Manage internal transitions (promotions, transfers, role changes) with accurate and timely system updates. Serve as the primary HRIS administrator (e.g., Rippling, Workday), maintaining data accuracy across employee records and org charts. 1. Payroll & Benefits Administration Partner with payroll providers and finance to process accurate semi-monthly payroll for exempt and non-exempt employees across multiple states. Navigate multi-state payroll complexity with particular focus on California (overtime, meal/rest break premiums, final paycheck compliance) and New York regulations. Administer benefits programs (Health/Dental/Vision, 401k), managing enrollments, life-event changes, and terminations. Serve as first-line support for employee inquiries. 1. Immigration & Compliance Act as the primary HR contact for employee immigration and visa processes (F-1 OPT/STEM OPT, H-1B, L-1, Green Card). Coordinate with external immigration counsel to ensure timely filings and USCIS compliance. Manage I-9 verification, state-specific required notices, and mandatory training tracking. Draft and maintain critical HR documentation including offer letters, employment agreements, and NDAs. 1. Employee Relations & Support Serve as the go-to resource for employee inquiries on HR policies, payroll, and benefits. Handle initial ER inquiries and escalate complex issues to HR leadership as needed. Assist in updating the Employee Handbook and internal HR wikis to keep policies clear and locally compliant. Qualifications Experience: 2–5 years in HR Operations or HR Coordination, preferably in the tech or internet industry. Payroll & Compliance: Proven hands-on experience with multi-state payroll (especially CA and NY) and solid working knowledge of US employment law. Immigration: Direct experience coordinating work visas (H-1B, F-1 OPT, L-1) and partnering with external immigration counsel. Systems: Strong proficiency with modern HRIS platforms (Rippling, Gusto, or Workday) and Google Workspace / Microsoft Office. Attention to Detail: Demonstrated ability to handle sensitive payroll and immigration information with discretion and accuracy. Communication: Clear written and verbal communicator with a service-oriented approach to employee support. Education: Bachelor's degree in HR, Business, or a related field preferred.

.Here at Focus Cloud, we’re looking to hire a Talent & Recruitment Technology Specialist to own and optimize our clients Workday Recruitment, Onboarding, and Talent technology landscape. This is a hands-on Workday role for someone who enjoys partnering with Talent Acquisition and Talent teams, solving process and system gaps, and keeping the recruitment and talent tech stack running smoothly and securely. You’ll act as a key SME for talent-related Workday modules, supporting day-to-day needs while driving roadmap improvements and system stability. Key responsibilities include: • Acting as the Workday SME across Recruitment, Onboarding, and Talent modules, • Supporting HR technology initiatives across recruiting, onboarding, talent management, and offboarding, • Partnering with TA and Talent leaders to identify process and system gaps and define solutions, • Owning configuration, testing, and troubleshooting across the talent technology stack, • Working closely with IT on integration testing and issue resolution, • Managing and prioritizing the talent systems backlog to deliver practical outcomes, • Leading semi-annual Workday releases for Recruitment and Talent modules, • Ensuring system health, controls, and audit readiness, • Providing user support, documentation, training, and reporting Skills and experience required: • 4+ years of hands-on Workday Recruitment, Onboarding, and/or Talent, • Experience supporting post-go-live or production environments, • Strong stakeholder management and consultative skills, • Highly organized, analytical, and comfortable owning delivery end-to-end Role details: • Hybrid onsite role – 3 days per week in NYC or Morristown NJ, • Full-time, permanent position, • Strong benefits, development opportunities, and long-term growth

The HR Business Partner (Senior Specialist) for Operations serves as a strategic partner to management and employees for multiple sites, providing HR guidance and support. The HRBP will work closely with management to develop and implement HR strategies that are consistent with the Regional HR direction and align with business goals, enhance employee engagement, and promote a culture of continuous improvement. He/she is responsible for talent management, workforce planning, employee relations, compliance, and HR KPIs for scope population. WHAT ARE YOU GOING TO DO? Business Partnership • Serves as an important resource to business units in the interpretation of human resources policy and procedures, legal compliance, employment law and ensuring knowledge development on HR trends., • Partners with Regional HR ensure consistent interpretation and application of CEVA policies., • Support BU KPI improvements via people and process., • Participate in site GEMBA walks and ensure a significant warehouse presence to enable a strong and visible connection to the operations and its workforce. Talent Management • Oversee talent acquisition, onboarding, performance management, and succession planning to ensure the organization attracts, retains, and develops top talent., • Launch talent management processes (annual performance review, objective setting, people review, training & development plans) to managed population and develop necessary training and communication tools to ensure robust deployment and understanding., • Provide day-to-day performance management guidance to line management (e.g., coaching, counselling, career development, disciplinary actions)., • Collaborate with management to design succession plans for key talents and key job positions., • Identifies training needs for business units and individual executive coaching needs. Organization Design & Workforce Planning • Identify opportunities for organizational improvement and implement initiatives to enhance employee engagement, productivity, and retention., • Provide guidance on organization design (new roles, replacement strategy, job architecture) and ensure consistent application of Group and Ceva principles., • Provides guidance and input on business unit restructures, workforce planning and succession planning., • Work with leaders to forecast short-term and long-term staffing needs based on targets and projects; assess current skill sets against future business requirements; implement and monitor action plans. HR Metrics & Reporting • Update monthly Talent metrics and HR KPIs (turnover, time to fill, gender balance, etc.) for scope population., • Analyze HR data and metrics to identify trends and provide insights to support decision-making., • Ensures accuracy and completeness for all administrative HR processes (new hire paperwork, benefits enrollment, etc.)., • Continuously audits information for accuracy and reports any discrepancies in order to maintain data integrity. Compliance • Ensure compliance with labor laws, regulations, and company policies. Stay updated on HR best practices and legal requirements, • Maintains in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance., • Partners with the legal department as needed/required. Employee Relations • Address employee concerns, conduct investigations and provide guidance on conflict resolution and disciplinary actions., • Oversee the consistent application and administration of the Collective Bargaining Agreements (CBA), ensuring alignment with legal and organizational requirements. WHAT ARE WE LOOKING FOR? Education and Experience: • Bachelor’s Degree or equivalent in Human Resources or Organizational Development, • Professional in Human Resources (PHR) certification preferred., • Three to five plus years of progressive leadership experience in Human Resources positions Skills: • Must be Bilingual (Fluent English and Spanish), • Specialized training in employment law, compensation, organizational planning, organization development, employee relations, safety training and preventive labor relations, • Experience in the administration of HR programs and policies• Advanced proficiency in Microsoft Office, internet, web-based and job specific software applications, • Excellent organizational skills Characteristics: • Effective oral and written communication skills, • Excellent interpersonal and coaching skills, • Ability to analyze complex problems and develop appropriate solutions

Job post summary Pay: $80,000.00 - $90,000.00 per year Job description: The HR Recruiter and Compliance Specialist plays a pivotal role in driving talent acquisition while ensuring strict adherence to all regulatory, licensing, and compliance requirements specific to the security guard services industry. This position manages the end-to-end recruitment process, conducts thorough candidate interviews, and performs compliance audits to support a skilled, compliant workforce. By fostering operational excellence and risk mitigation, the role directly contributes to the company's growth and client satisfaction in a dynamic, high-stakes industry. Key Responsibilities Recruitment and Talent Acquisition: ● Lead the full-cycle recruitment for security officers, supervisors, and support staff, encompassing job postings, resume screening, candidate sourcing, and interview coordination. ● Verify that all candidates satisfy state licensing, client-specific criteria, training certifications, background checks, and eligibility standards. ● Maintain precise applicant tracking systems, recruitment databases, and compliance logs. ● Partner with operations and regional teams to assess staffing needs, forecast hiring demands, and optimize coverage across client sites. Interviewing and Selection: ● Perform structured interviews and assessments in line with company protocols and security industry standards. ● Document interview results and deliver data-informed hiring recommendations to management. ● Manage the onboarding workflow, including paperwork completion, training coordination, and licensing validations, to ensure seamless integration. Reporting and Documentation ● Develop comprehensive, metrics-driven reports on staffing levels, recruitment performance, turnover trends, compliance status, and operational insights. ● Compose clear, professional correspondence, memos, and communications for internal teams and external partners. ● Organize and safeguard confidential records related to employee performance, interviews, site assignments, and compliance activities. ● Deliver reports to leadership on time, in a concise and polished format. ● Generate retention and turnover analyses to inform strategic HR initiatives. Labor Law Compliance: ● Ensure all HR processes align with federal, state, and local regulations, including: ○ FLSA (wage and hour laws) ○ EEOC guidelines (anti-discrimination and equal employment opportunity) ○ State-specific security guard licensing requirements ○ I-9 employment eligibility verification ○ Mandatory employee notices, recordkeeping, and reporting obligations ● Facilitate internal audits and reviews to validate labor, payroll, and compliance records. ● Identify and report potential compliance risks or policy violations to leadership, collaborating on corrective measures. ● Stay abreast of evolving labor laws affecting recruitment, scheduling, reporting, and employee management. ● Oversee compliance with meal and rest break requirements. Qualifications and Requirements ● Bachelor’s degree in HR, Business Administration, Operations, or a related field (or equivalent experience). ● 2+ years of progressive experience in HR administration, recruitment, or office management; prior exposure to the security industry is highly desirable. ● Security Industry Experience is a plus ● Advanced proficiency in Microsoft Office Suite (e.g., Excel for reporting) and HR tools (e.g., applicant tracking systems, workforce management software). ● Proven organizational acumen to juggle multiple priorities while upholding strict confidentiality. ● Excellent verbal and written communication skills, with the poise to engage field staff, clients, and executives in a fast-paced setting. Core Competencies: ● Communication Excellence: Articulate and professional in all interactions. ● Detail-Oriented Precision: Meticulous attention to accuracy in documentation and processes. ● Compliance Savvy: Proactive awareness of regulatory landscapes and risk management. ● Analytical Problem-Solving: Sound decision-making to resolve challenges efficiently. ● Time Management Mastery: Effective multitasking under pressure. ● Ethical Discretion: Unwavering commitment to confidentiality and integrity. Work Environment and Physical Demands: ● Primarily based in a corporate office with regular virtual and in-person interactions with field personnel and out-of-state regional offices. ● Occasional requirements for extended hours or weekends to meet recruitment surges or deadline-driven tasks. ● Role demands a high degree of professionalism when managing sensitive HR data, security clearances, and confidential information. ● Minimal physical demands; primarily sedentary with standard office ergonomics. Job Type: Full-time Benefits: • 401(k), • Dental insurance, • Health insurance, • Health savings account, • Paid time off, • Parental leave, • Professional development assistance, • Retirement plan, • Vision insurance Experience: • Interviewing Candidates: 2 years (Required) License/Certification: • SHRM or PHR (Preferred) We are an equal opportunity employer committed to diversity and inclusion. Competitive compensation and benefits package offered based on experience.

Position Overview The HR & Payroll Specialist is responsible for supporting payroll administration, employee relations and engagement, HR operations, compliance initiatives, recruiting coordination, and internal communications for both union and management employees. This role serves as a key resource for employees and leadership by ensuring accurate payroll support, maintaining employee records, coordinating onboarding and training activities, managing employee engagement initiatives, and supporting day-to-day HR operations. The ideal candidate is highly organized, detail-oriented, adaptable, and capable of managing multiple priorities in a fast-paced environment while maintaining confidentiality, accuracy, and strong interpersonal communication. Key Responsibilities Payroll & Employee Administration • Served as primary point of contact for employee payroll and benefits inquiries including sick time, vacation, personal days, 401(k), direct deposit updates, address changes, deductions, payroll-related concerns, etc., • Managed payroll-related updates and annual wage increase within ADP., • Processed end-of-year sick payouts and maintained PTO tracking systems., • PTO record keeping., • Maintained employee records and payroll documentation in ADP and internal systems., • Added new hires into ADP and timeclock systems, including employee code assignments., • Processed employment verification letters using company HR templates., • Managed employee locker assignments, lock distribution, combination tracking, and periodic locker audits., • Maintained and submitted weekly union dues report., • Downloaded payroll and labor reports from ADP for reporting purposes., • Coordinated scheduling communications for all departments., • Distributed weekly departmental schedules to leadership by required deadlines. Recruitment & Onboarding • Managed job postings through LinkedIn and other recruiting platforms., • Reviewed resumes, vetted candidates, conducted initial phone screenings, and coordinated in-person interviews., • Assisted Human Resources Director with onboarding processes and documentation. Employee Relations & Engagement • Coordinated employee engagement initiatives include seasonal outings, celebrations, employee recognition, and special events., • Managed birthday and anniversary tracking for employees across multiple properties/departments., • Assisted with employee surveys, exit interviews, and annual engagement surveys through ADP Voice of the Employee. Performance Management • Managed and distributed employee anniversary review notifications through ADP Performance Dashboard., • Maintained performance review tracking spreadsheets and ensured timely completion of evaluations. Compliance & Safety • Coordinated mandatory employee training sessions including sexual harassment prevention, chemical safety, and other compliance-related training., • Organized and facilitated monthly Safety Committee meetings while documenting meeting minutes and rotating staff participation., • Maintained and updated monthly OSHA log records and tracked workplace incidents. Internal Communications & Administrative Support • Created and distributed internal memos using company templates., • Posted communications in designated employee areas throughout the property., • Assisted with quarterly employee newsletters., • Designed and maintained HR-related materials in Canva including:, • Employee announcements, • New hire and promotion templates, • Training sheets, • “Meet the Team” updates, • Recognition materials Systems & Software • ADP Workforce Now, • Canva, • Microsoft Excel, • LinkedIn NOTE: CPS5 LLC at the Plaza reserves the right to add, delete, change or modify the job duties and responsibilities described in this job description at its discretion without notice. Salary Range: $65,000 - $75,000 You will be eligible to participate in a bonus plan based upon your performance in the financial & qualitative goals achieved by CPS5. CPS5 is an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, marital or familial status, veteran status, disability, arrest or conviction history, caregiver status, or any other legally protected status under federal, state, or local law. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

We believe communication belongs to everyone. We exist to democratize phone service. TextNow is evolving the way the world connects and that's because we're made up of people with curious minds who bring an optimistic, yet critical lens into the work we do. We're the largest provider of free phone service in the nation. And we're just getting started. Join us in our mission to break down barriers to communication and free the flow of conversation for people everywhere. As we continue building a modern brand engine designed to drive awareness, cultural relevance, and long term growth, we are seeking a Head of Brand Marketing to lead and evolve TextNow’s presence across paid, earned, and owned channels.This is a pivotal leadership role at an inflection point in our growth. You will define how TextNow shows up in culture, scale awareness responsibly, and build a brand that drives sustained long term impact, not just short term conversion. Reporting to the Head of Marketing, you will have functional ownership of brand positioning, integrated brand campaigns, awareness strategy, and brand media planning.You will directly manage a Social Media Specialist and Communications Manager and operate as a hands on player coach. You will set the strategy while actively shaping briefs, guiding creative development, partnering on media decisions, managing agencies, and driving measurable business results.Your mandate is clear. Build a culturally relevant, strategically disciplined brand engine that increases awareness, strengthens legitimacy and trust, and supports long term growth across consumer and B2B audiences. What You Will Do: • Own and evolve TextNow’s brand positioning and messaging architecture, ensuring clarity and consistency across all touchpoints, • Champion our cultural platform rooted in autonomy, dignity, flexibility, and challenger brand energy, • Serve as primary steward of TextNow’s brand narrative, partnering closely with the VP, Marketing on long term direction and differentiation, • Ensure execution aligns to messaging pillars and elevates the brand beyond legacy framing, • Partner with Product Marketing to align brand storytelling with roadmap and go to market sequencing, • Lead cross channel execution of brand campaigns with disciplined message sequencing and clear phase gates, • Define brand media channel strategy and investment approach, • Drive integrated planning across paid, earned, and owned channels, ensuring each plays a defined role in awareness, legitimacy, comprehension, and usage, • Partner closely with Creative to translate strategy into a distinctive and cohesive look, feel, and voice, • Ensure campaign briefs are strategically rigorous and aligned to brand objectives, • Show up meaningfully in the spaces where our audience already lives, works, and creates, • Identify cultural moments, partnerships, creators, and archetypes that reinforce brand positioning, • Ensure cultural participation is credible, confident, and additive, • Own day to day management of creative, media, PR, influencer, and production partners, • Evaluate agency performance and evolve roster as needed, • Drive strong briefs, clear deliverables, disciplined execution, and accountability for measurable results, • Establish a strong operating partnership with Creative Services to ensure strategy and execution are developed in lockstep, • Partner with Lifecycle Marketing to ensure brand messaging carries through onboarding, habit formation, and retention, • Align with Product and Product Marketing on roadmap storytelling and feature sequencing, • Partner with Performance Marketing to align brand investment with acquisition efficiency and long term CAC improvement, • Work closely with Analytics to define measurement frameworks and success metrics, • Support Direct Sales by strengthening TextNow’s B2B brand presence through thought leadership, PR, and high impact industry events, • Operationalize a brand measurement framework across health, behavior, and efficiency metrics, • Define KPIs across awareness, trust, legitimacy, comprehension, usage lift, referral velocity, and CAC efficiency, • Drive measurable improvements in brand awareness, trust, and cultural relevance over time, • Lead post launch analysis and ongoing optimization of messaging, channel mix, and creative, • Ensure brand investment is evaluated on long term growth impact, not solely short term attribution, • Own brand budget across media, production, partnerships, and agencies, • Develop annual awareness strategy and investment roadmap, • Scale what works while maintaining creative and strategic discipline, • 8 to 12 plus years of progressive experience in brand or integrated marketing, with meaningful ownership of brand investment and business impact, • Proven leader who has built or scaled brand platforms in challenger, high growth, or culturally relevant categories, • Demonstrated experience leading large scale brand campaigns across paid, earned, and owned channels, • Strong understanding of media strategy, channel role architecture, and full funnel integration, • Track record managing creative, media, PR, and influencer agencies with discipline and accountability, • Strategic thinker who understands how brand drives long term growth, CAC efficiency, and business performance, • Culturally fluent and capable of embedding brands authentically within relevant communities, • Strong cross functional operator who can align Brand, Performance, Lifecycle, Product Marketing, and Analytics around shared outcomes, • Experience in telecom, consumer technology, app first, or subscription businesses preferred, • Comfortable operating with executive visibility in a fast scaling environment, • Deliver measurable improvements in brand trust, legitimacy, and comprehension, • Increase organic lift, referral velocity, and long term CAC efficiency, • Establish strong cross functional alignment across Brand, Performance, Lifecycle, and Product Marketing, • Build a culturally relevant and differentiated brand presence that resonates deeply with our target audience, • Create disciplined measurement and optimization processes that demonstrate brand impact on long term growth$154,000 - $220,000 a year CAD Salary Range: 176,000 - 224,000 USD Salary Range: 154,000 - 220,000NYC, CT, NJ, Seattle, LA, San Diego USD Salary Range: 169,000 - 242,000San Francisco / Bay Area USD Salary Range: 184,000 - 264,000 Final compensation will be determined based on a number of factors, including skills, experience, location and on-the-job performance. We’re committed to paying competitively to hire and retain high-caliber talent. We recognize that exceptional talent may fall outside of these ranges; we encourage all qualified candidates to apply even if their compensation expectations are outside of the listed range. This posting is for a current active vacancy More about TextNow Our culture We’re proud of the culture that we’ve built at TextNow, but one of the most common questions we hear is ‘how do you continue to sustain it as the world and the company continues to change?’ The reality is that we’re only able to keep up because each and every TextNovian contributes to our culture through being involved, by living our values, sharing feedback, embracing change and more! Our values Customer Obsessed We strive to have a deep understanding of our customers. Do Right By Our People We treat each other with fairness, respect, and integrity. Accept the Challenge We adopt a "Yes, We Can" mindset to achieve ambitious goals. Act Like an Owner We treat this company like it's our own... because it is! Give a Damn We are deeply committed and passionate about our work and achieving results. Our benefits and more This is a brief overview of the benefits that TextNow offers its employees. More complete details can be found in TextNow’s Benefit Guide and legal plan documents, which are available to employees on or shortly after their start date with TextNow. The benefits listed herein are for illustrative purposes only and may change from time-to-time in TextNow’s sole discretion. Free phone service Strong work life blend Flexible work arrangements (work-from-home, remote, or access to one of our office spaces) Employee stock options Unlimited vacation 12 paid holidays per year Competitive pay Health, dental, and vision benefits Short-term & long-term disability $750 annual wellness benefit or healthcare spending account RRSP matching (Canada) | 401(K) (USA) Parental leave for eligible employees Learning & Development opportunitiesWe travel a few times a year for various team events, company-wide off-sites, and more More information about our total rewards package will be available during the hiring process. Dogfooding & Customer Obsession At TextNow, every employee gets to actively use our app for calling and texting. Dogfooding helps us experience what customers do, to spot issues early, and drive better design, developer, and user experiences. Diversity and Inclusion Our aim is to make every person who joins TextNow feel like they belong, that they’re valued, and that they’re able to be their authentic selves at work. We’re all accountable for creating an inclusive culture and a sense of belonging for one another. By doing this together, we’ll make TextNow better for everyone. Equal opportunity We are an equal opportunity employer and are committed to creating an inclusive environment for all employees. We consider all qualified applicants without regard to race, color, religion, sex, gender identity or expression, sexual orientation, age, disability, or any other protected characteristic. Applicants who require reasonable accommodation during the hiring process may contact our Talent Team. TextNow Candidate Policy By submitting an application to TextNow, you agree to the collection, use, and disclosure of your personal information in accordance with the _ We use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact our Talent Team.

Implementations Specialist Overview When a new client signs with Billee, the real work begins. The Implementations Specialist is the person who turns a signed contract into a live, running system, doing it in a way that earns trust and sets clients up to succeed long-term. Without this role, onboardings stall, clients feel unsupported, and the value of our platform doesn't land the way it should. Day to day, this means owning the full lifecycle of each client deployment: running requirements workshops, configuring billing software to match complex rate structures and regulatory requirements, managing data migrations from legacy systems, and coordinating across internal teams to keep projects on track. You'll typically be managing several concurrent implementations at once, each at a different stage, each with its own quirks. This role is a fit for someone who genuinely enjoys the intersection of technical problem-solving and client relationships. You'll regularly be the person in the room (or on the call) who understands both what the system can do and what the client actually needs. That gap-bridging work is where this role gets interesting, and sometimes hard. Who We Are Billee Technologies Inc. is a Dallas-based SaaS startup revolutionizing utility billing for multifamily apartment communities. Our intuitive, cloud-based platform streamlines operations, eliminates inefficiencies, and increases NOI for property owners and operators. At Billee, we are more than just a technology company. We are a team of innovators and problem solvers. Led by seasoned product and technology practitioners, we challenge traditional providers by offering smarter, more efficient solutions for this overlooked pocket in multifamily proptech. Our culture is the foundation of our success. We believe in empowering and developing our people, ensuring they thrive both professionally and personally. Our core values define how we work and what we stand for: • Win Together – We believe in collaboration and collective success. When one of us wins, we all win., • Lead with Integrity – We hold ourselves accountable, operate with transparency, and always do what we say we'll do., • Relentless Determination – We tackle challenges head-on, with persistence and decisive action., • Bold Voices – We encourage open dialogue and foster a culture where every voice matters., • Stay Curious – We are lifelong learners, always seeking new ways to innovate, improve, and grow. Core Responsibilities Implementation Leadership: Own end-to-end deployment projects from kickoff through go-live. You'll build the project plan, set the timeline, coordinate internal and client stakeholders, and keep things moving when they get complicated. Clients should feel confident and informed at every stage, not left wondering what's happening. Technical Configuration: Configure our billing platform to match each client's rate structures, tariffs, and regulatory requirements. This includes setting up customer information systems, meter data management, and billing calculation engines, as well as integrating with existing client infrastructure (AMI, GIS, ERP systems). The work requires both technical precision and the judgment to know when something won't hold up in production. Data Migration: Design and execute migration strategies for clients transitioning from legacy systems. You'll be responsible for ensuring data integrity throughout the process, from initial mapping through final validation, and documenting decisions along the way so nothing is a mystery six months later. Client Engagement: Serve as the primary technical contact throughout each implementation. That means running requirements-gathering sessions, leading UAT coordination, and translating complex system concepts for stakeholders who aren't technical. Clients should come away from every interaction feeling like they understand what's happening and why. Quality Assurance: Develop and execute testing protocols that validate billing accuracy, rate calculations, and regulatory compliance before anything goes live. You're the last line of defense before a client is processing real transactions, so thoroughness here matters. Requirements • 3+ years of experience with utility billing software implementations in multifamily real estate, • Strong SQL skills and hands-on experience with data migration tools, • Proficiency in system integration methodologies and API configuration, • Working knowledge of utility rate structures, tariffs, billing methodologies, and relevant regulatory frameworks (PUC, etc.), • Proven ability to manage multiple concurrent technical projects independently, • Strong client-facing communication skills; you can present to an executive and debug with an IT admin in the same day, • Detail-oriented with high accountability for data accuracy and delivery timelines Ideal Candidate Comfortable with complexity. You don't need perfect information to move forward. You know how to break ambiguous requirements into clear configuration decisions, and you're not rattled when a client's setup doesn't fit neatly into the standard playbook. Client-first communicator. You've built real trust with clients in past roles. You know the difference between keeping someone informed and keeping someone confident, and you do both. Non-technical stakeholders leave your training sessions feeling capable, not overwhelmed. Organized under pressure. You've managed overlapping go-live timelines and kept your head straight. You have a system for tracking what's in flight, what's at risk, and what needs to escalate, and you use it consistently. Technically fluent. You're not a developer, but you're close enough to the systems that you can diagnose integration issues, spot a migration error before it becomes a go-live problem, and have a credible conversation with an engineer about what's actually wrong. Curious about the domain. You've gone deeper than the software. You understand why utility billing works the way it does: the regulatory context, the rate structures, the quirks of multifamily operations, and that knowledge makes your implementations better. Ownership mentality. When something goes sideways on a project, you're already working the problem before anyone asks. You treat every implementation as if your name is on it, because it is. Tech Stack You'll work with these tools regularly: • Billee Platform: Core billing and configuration environment where most implementation work happens, • SQL / Data Migration Tools: Used for extracting, transforming, and validating client data, • AMI / GIS / ERP Integration Layers: Varies by client; you'll configure connections between Billee and existing client systems, • Project Management Tools: For tracking milestones, dependencies, and cross-team coordination Prior experience with these specific tools matters less than the ability to learn quickly. Deep familiarity with utility billing systems and data migration approaches is what we care about most. Where You'll Sit This role is part of our Billing Operations team, reporting to [Title of Manager]. Your primary stakeholders will be Client Services, Product, and Engineering. You'll work closely with Client Services on onboarding handoffs and escalations, with Product to surface configuration gaps and client feedback, and with Engineering when implementations surface integration or platform issues. Compensation & Benefits • Salary Range: $85,000 to $105,000, • Health, dental, and vision insurance, • 401(k), • Paid time off and flexible work arrangements, • Professional development opportunities, • Opportunity for earned equity

Full-time Description Position Summary The MFM IT team has a long history of delivering and maintaining core business systems in a mid-sized Property & Casualty insurance environment. As we expand our development team and adopt new AI development tools, we are making a deliberate investment in building this capability correctly from the start. As we begin to build agentic AI capabilities within our enterprise system, we are looking for an experienced engineer with strong knowledge of agentic AI systems to help guide this effort. The Senior Agentic AI Specialist will work closely with MFM's Principal Architect, who leads overall platform architecture, and partner with senior developers to design, implement, and improve agent-based solutions. This role will bring specialized expertise in areas where we are still developing depth, including agent orchestration, retrieval pipelines, LLM evaluation, and prompt design. This is an ongoing platform effort, not a one-time project. The work will evolve over time as we expand capabilities, integrate new tools, and improve system quality. Our core systems are built on a Microsoft/.NET stack. As we develop our agentic AI capabilities, we expect to leverage cloud-based tooling (likely within Azure) where appropriate. We are pragmatic about using the right tools for the problem, while maintaining alignment with our existing platform and operational requirements. At Midwest Family we value practical experience, clear thinking, and the ability to apply these skills in a real-world environment. Application Requirements Cover Letter and Resume: Please include the following in your cover letter • A description of an AI or agent-based system you have worked on, including your role and how you evaluated quality, • Your approach to reducing incorrect or unsupported outputs, • An example of how you supported other developers or teams in adopting AI capabilities, • Your physical remote work location state, • Salary expectations Responsibilities: • Platform Architecture & Evolution: Provide input into AI-related architecture decisions. Evaluate tools, models, and approaches, and make practical recommendations based on trade-offs and outcomes., • Agent Lifecycle Management: Design, build, and maintain agents. Define prompts and configurations, support routing decisions, and monitor performance in production., • RAG Pipeline Engineering: Improve retrieval quality by working with chunking strategies, embeddings, search methods, and metadata filtering. Support onboarding of new knowledge sources., • Quality & Hallucination Reduction: Help reduce incorrect or unsupported outputs through system design, testing, and monitoring. Apply practical approaches across prompts, retrieval, and model behavior., • Evaluation & Testing: Develop and maintain evaluation approaches to measure output quality, including relevance and accuracy. Support regression testing and identify failure patterns., • Prompt Engineering: Create and maintain prompts for different agents. Diagnose unexpected behavior and develop reusable patterns where appropriate., • Tool Integration: Support integration with internal systems and APIs. Help manage tool access and ensure reliable execution and error handling., • Observability & Operations: Contribute to logging, tracing, and monitoring. Support analysis of system behavior, cost, and performance in production., • Governance & Configuration: Work with configuration across agents, prompts, and models. Ensure changes are version-controlled and reviewed., • Developer Support: Work with other developers to share knowledge, review designs, and establish consistent approaches., • Research & Evaluation: Stay current with new models and tools. Evaluate them in a structured way and recommend adoption where appropriate. Requirements Education & Certification • College degree or Programming Certification (preferred), • 5+ years of equivalent work experience, • Experience building or working with AI/LLM-based systems in a production or near-production environment, • Strong understanding of agent-based patterns (ReAct, tool usage, etc.), • Experience with retrieval-based systems (RAG), vector stores, or search pipelines, • Familiarity with evaluating non-deterministic system outputs, • Experience improving system quality through testing and iteration, • Strong software engineering skills required. Experience with Python, TypeScript, or C# preferred, • Ability to work across technologies and integrate AI solutions into an existing enterprise environment, • Experience working with multiple LLM providers, • Familiarity with emerging tools and frameworks in the agentic AI space, • Experience integrating with enterprise systems and data sources, • Experience mentoring or supporting other developers, • Strategic thinker with strong analytical and problem-solving skills, • Technically proficient with broad systems knowledge, • Excellent interpersonal, written, and verbal communication skills, • Self-directed, collaborative, and highly organized, • Customer-oriented and able to navigate high-pressure environments, • Flexible and adaptable in regards to learning and understanding new technologies., • Exceptional organizational skills and ability to keep track of multiple projects at a time., • Ability to conduct research into software-related issues and products., • Technically proficient., • Exceptional attention to detail., • Ability to work both independently and in a team-oriented, collaborative environment., • Remote work environment following core hours 8AM-5PM Central Time, • Overtime may be required to meet project deadlines or monitor system processes., • Sitting for extended periods of time., • Dexterity of hands and fingers to operate a computer keyboard, mouse, and other devices., • Minimal travel will be required for the purpose of off-site software training and team meetings., • Physically able to participate in virtual and in-person training sessions, presentations, and meetings.

Our client, a premier litigation law firm, is seeking an E-Filing Specialist to join their impressive and collaborative team! This role is responsible for ensuring the accurate and timely filing of legal documents in court systems across federal, state, and appellate courts within multiple jurisdictions and time zones. This position supports attorneys, paralegals, and litigation teams by managing electronic filing, maintaining compliance with court and judge rules and procedural requirements, and coordinating service-of-process. • This is a fully remote position, but candidates must be able to reliably commute to their office in Midtown West. On-site attendance will be required on a regular basis during the first 90 days for onboarding and training, and occasional on-site presence will be required once remote. Compensation: $90-120k base salary DOE + discretionary bonus + very strong benefits package Hours: 4pm -12:30am EST, occasional OT is required Responsibilities • Electronic Filing & Document Management, • Serve as the subject matter expert in e-filing with various state and federal courts, ensuring timely filing of legal documents., • Prepare and submit filings via e-filing portals (e.g., LegalConnect, One Legal, PACER, NYSCEF, File & Serve)., • File legal pleadings in various federal, state, and appellate courts nationwide, often on short notice, while ensuring awareness of the filing jurisdiction's time zone to meet applicable deadlines., • Understand and accurately execute the procedures for filing sealed and/or confidential documents, including proper redaction techniques in compliance with applicable court rules., • Locate court and judge rules and confirm documents comply with local court rules and filing requirements across jurisdictions., • Format legal pleadings, including generating tables of contents and tables of authorities., • Hyperlink briefs to cited authorities and court documents when required by court rules., • Assist with exhibit formatting, including adding slip sheets, and ensure documents meet court-imposed size limitations., • Review and verify electronic filing receipts, ensuring confirmation is saved and distributed to case teams., • Client and Team Support, • Collaborate and coordinate effectively with secretaries, paralegals, and attorneys to manage filings and schedules as necessary to meet critical deadlines., • Communicate regularly and clearly regarding filing status, conformed copies, and rejections with attorneys, secretaries, and paralegals., • Communicate and offer guidance to attorneys on scheduling strategy for large or complex filings requiring submission across multiple cases., • Prioritize and monitor rush requests and escalations to meet deadlines., • Troubleshoot and resolve filing-related issues by coordinating with courts, clerk’s offices, vendors, or attorneys and paralegals., • Provide training or guidance to team members regarding filing prep, procedures and platforms., • Circulate filed/sealed documents when requested., • Assist with general secretarial overflow during filing downtime, including, but not limited to, updating case management documents, drafting letters, and saving and organizing documents in the firm’s iManage document management system., • Compliance and Continuous Improvement, • Stay current with court and judge rules, local procedures, and e-filing requirements across jurisdictions., • Understand and execute procedures for filing sealed and/or confidential documents, including proper redaction methods., • Maintain accurate records of filings, docket updates, and case documentation in iManage document management system., • Record all your work in the firm’s timekeeping system to help track resource allocation and productivity., • Assist with implementation of new filing technology and process improvements., • Maintain and update e-filing registrations, login credentials, and admission renewals as required., • Adhere to standardized policy and procedures to ensure uniformity across all offices. Knowledge, Skills and Abilities • Be proficient in MS applications, Word, Adobe, Best Authority, and filing platforms such as FileTime, NYSCEF, and Pacer to name a few., • Vast knowledge of litigation processes and procedures, including legal document creation and the format required for filing in different jurisdictions and/or where to locate the information., • Ability to navigate court websites and locate court rules in multiple jurisdictions., • Proven ability to perform effectively under pressure and meet tight deadlines in high-stress situations, including the capacity to juggle multiple projects., • Capable of working independently with limited supervision, exercising sound judgment to determine appropriate filing methods when court assistance is unavailable, and to anticipate problems and determine appropriate solutions in order to complete all assigned tasks., • Discernment to escalate questions to attorneys when court guidance is not accessible., • Demonstrated ability to communicate effectively with professionalism and accuracy. Qualifications/Experience/Education • Minimum 3 years of experience in an e-filing focused role, with primary responsibilities centered on e-filing., • Proficiency in electronic filing and docketing. Work Hours • This is a remote position; however, on-site attendance will be required on a regular basis during the first 90 days for onboarding and training which will be coordinated to ensure consistency while allowing for reasonable flexibility. After the probationary period, occasional on-site attendance may be required for limited periods at the firm’s discretion., • Able to work overtime, as needed. Please submit your resume to apply! • You can use WorkGrades to collect and manage your references for free and share them with us or anyone else you choose by visiting _. Candidates with references are always preferred by our clients. Now is the most important time to stand out from the crowd. We suggest that you ensure you have updated your LinkedIn profile and that you start collecting your references early.

Job Description TikTok Shop – Creator Campaign Management • Supports the newly launched brand TikTok Shop by driving the day-to-day management of the initiative in partnership with the PR team, specifically the affiliate creator campaigns., • Supports overall campaign calendar and manages cross functional alignment on strategy, product, launch timing, execution, amplification and timely reporting., • Supports creator campaigns including building multiple timely briefs within TikTok shop, casting 50-200 creators from ideation and inviting within the platform, to approving sample requests, tracking all content and sharing back internally for engagement and amplification., • Vetting 300 – 400+ Creators per campaign to cast roughly 200+, • Manage 12+ Campaigns, • Vets and invites all creators to participate in campaigns, manages sample approval (in partnership with fulfilment team), tracks budget, shares content in real time and partners with TikTok Shop team to provide strategic guidance and support for all optimization opportunities., • Manages $200K+ samples budget, • Content clipping – anywhere from 200-300 videos per campaign, annually 3,600 Videos, • Troubleshoots communications to creators – 200+ creators potentially per moment, • Supports TikTok Shop live strategy aiding in overall live calendar including partnering with social for lo-fi lives, sourcing and vetting creators for creator lives (including contracting and execution) and partnering with creative and social for all hi-produced TikTok lives. Builds out cadence, briefs and product to support live shopping., • Partners with social media, brand strategy, paid media, digital team and more to identify content for amplification on other channels based on performance., • Oversees weekly meeting with cross functional partners., • Creates weekly reports on TikTok Shop Creator performance, analyzing top performing creators, products, and metrics against KPIs, and manages dissemination out to all key and critical partners., • Stays on top of all TikTok Shop happenings and patterns and provides recommendations to ensure our execution is innovative and best in class., • Supports budget management., • Collaborates in a fast-paced environment and supports team members to foster a positive team and work experience., • Is on the pulse of emerging cultural moments, platform trends, and core demographic behaviors, and applies findings to real-time TikTok Shop opportunities. Creator Program • Support growing Creator Program under the PR Specialist, driving day-to-day management of the program., • Support includes vetting and content approval process to admit new members to the Creator Program daily., • Assists in sorting through content and sharing with the appropriate internal partners for marketing amplification., • Supports overall calendar management of program initiatives, tasks, sampling, budget management, etc., • Partners on weekly reporting and timely recapping, • Aids in planning and executing engagement opportunities for the Creator program in partnership with Specialist including onsite events in stores, onsite at brand events, focus group coordination and more Statusphere: • Support execution of large-scale influencer campaigns (700–1,000+ creators), ensuring timelines, deliverables, and content requirements are met at volume., • Manage creator onboarding, communications, and troubleshooting to maintain high participation and content quality across campaigns., • Track and optimize influencer content for SEO and GEO impact, including keyword usage, local relevance, backlink attribution, and indexed content performance., • Coordinate with internal teams to ensure influencer content aligns with brand messaging, search priorities, and geographic targeting strategies., • Vet creator submissions at scale to confirm platform compliance, keyword inclusion, tagging, and posting accuracy., • Assist with campaign reporting by aggregating creator metrics (links, locations, content types) to support search visibility and discoverability goals The Ideal Candidate: • Prior experience in Creator or Influencers Relations, specifically with experience working with TikTok or TikTok Shop, • Experience supporting and executing Influencer and Creator Campaigns, • Strong attention to detail and discretion when working with high-profile individuals, • Knowledge of social media platforms, trends, and creator ecosystems, • Ability to evaluate and analyze influencer performance using key metrics, • Familiarity with influencer platforms and reporting dashboards, • Exceptional interpersonal and negotiation skills, • Culturally fluent, and trend-aware, • Results oriented, • Collaborative and team oriented, • Creative thinker, • Organized, • Resourceful, • Performs with speed and efficiency, • Strong writing skills, • Ability to multitask, • Professional About US Tech Solutions: US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit _. US Tech Solutions is an Equal Opportunity Employer.All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Recruiter Details: Name: Sujith Reddy Email: _

Posting Type Remote Job Overview The Technical Support Specialist provides technical support to a mix of technical and non-technical customers by diagnosing, troubleshooting, repairing and debugging complex software and/or networked systems. You will have frequent phone and email interaction with our customers and require the development of in-depth technical product, SQL, network and server knowledge and exceptional customer service skills. On a daily basis, the Technical Support Specialist creates, resolves, and maintains tickets, while working to resolve issues and escalate tickets to other teams and verticals. It is essential that the Technical Support Specialist maintains accurate records of all activities and interactions in Salesforce and responds to customers within identified service level agreements. You will inform management of important issues regarding personnel, performance, customer perception, and project statuses, and work with colleagues to ensure quality service. This role will report to the Manager of Customer Support. The working hours are Monday to Friday 11:00 PM to 8:00 AM Central US (United States) Time, and the weekday overnight shift offers a compensation differential. Due to specific customer contract requirements, this position requires that the successful candidate be a U.S. citizen. As a condition of your role supporting the RelativityOne Government product, you are required to obtain a Public Trust clearance. The process for obtaining the Public Trust clearance will be handled by the federal government and could include additional background screening regarding criminal history, drug use, financial records, and a character assessment. If you are unable to obtain the Public Trust clearance, you will be unable to work on the RelativityOne Government product, and your employment, if still in effect, may be terminated. Obtaining Public Trust clearance offers an additional compensation differential. Job Description and Requirements Your Role in Action: Technical Skills/Responsibilities Use SQL applications and tools to run basic SQL queries Respond tocustomerquestions, problems, and work requestson a daily basis Develop anexpertisein company products and services and the initiative to take an active role in sharing this knowledge with customers Partner with senior level team members as needed to troubleshoot and resolve customer incidents Have or develop the experience to capably perform theTechnical Support Specialistposition responsibilities Policy and Procedure Skills Followappropriate proceduresfor creating, categorizing, updating, escalating, transitioning, and resolving tickets. Attention to proper detail when coding and documenting tickets is essential foraccuratereporting andmaintaininghistorical ticket data Monitor assigned open tickets, contact customers, and update tickets ona timelybasis Provide responsive support tocustomers during normal shift hours, when scheduled for early and late shifts, and asidentifiedfor on-call or as requested by management. Early/Late shifts andon-callcould berequired ofthe qualifiedTechnical Support Specialiststaff Complete all daily tasks and projects Track time daily Expectations of the Role Provide excellent customer service using the communication methodsdesignatedby Relativity Flexible to work a9-hourMonday-Friday overnightshift from11pm-8amCST with a 1-hour meal break, on-call schedule, or othertime framesspecified by management Able to work an 8/9-hour Monday-Friday shift from 8am-5pm CST with meal break for the first 3 months of onboarding Demonstrate initiative to learn new skills, such as SQL applications and tools to run basic SQL queries Meet identified goalsregardingcustomer service tech support metrics Commitment to and consistent demonstration of core company values Your Skills Customer support experience Customer-focused and ability to understand expectations Direct experience supportingcustomers as a primary contact or lead using phone and email Experience troubleshooting complex issues SQL and Windows platform experience Travel 10% of the time Relativity is committed to competitive, fair, and equitable compensation practices. This position is eligible for total compensation which includes a competitive base salary, an annual performance bonus, and long-term incentives. The expected salary range for this role is between following values: $54,000 and $80,000 The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity. Hiring at the top end of the range would not be typical, to allow for future meaningful salary growth in this position. Required Skills: Application Management, Database Management, Project Management, Requirements Gathering, Software Development, Software Development Life Cycle (SDLC), Structured Query Language (SQL), System Implementations, Systems Analysis, Technical Support

Job Title: Solution Sales Specialist, protocols.io Location: New York (Hybrid Working Model) About Springer Nature Springer Nature is one of the leading publishers of research in the world. We publish the largest number of journals and books and are a pioneer in open research. Through our leading brands, trusted for more than 180 years, we provide technology-enabled products, platforms and services that help researchers to uncover new ideas and share their discoveries, health professionals to stay at the forefront of medical science, and educators to advance learning. We are proud to be part of progress, working together with the communities we serve to share knowledge and bring greater understanding to the world. For more information, please visit _ and follow @SpringerNature About the Role Founded in 2012, protocols.io has emerged as a leader in scientific protocols and methods management. Our intelligent methods management solution academic and corporate researchers to manage the entire experimental workflow. Join protocols.io, now part of Springer Nature, and be at the forefront of scientific research and innovation. We're hiring a Solution Sales Specialist in our New York office. As a Solution Sales Specialist, you will play a key role in accelerating our revenue growth by winning new customers. Therefore we're looking for a proactive, sales-driven individual who can navigate complex sales cycles and build relationships with key stakeholders. You'll join a global team, collaborating closely with protocols.io product experts, other Solution Specialists, and Marketing. Responsibilities Selling workflow solutions or similar software products to research intensive organizations Managing and influencing multiple customer's stakeholders including but not limited to Core facility managers, Vice Presidents of Research, R&D management and IT Working with product managers, dedicated marketing experts and local sales New Sales generation Securing meetings with senior key decision influencers Demonstrating product value based on individual customer needs and overcoming objections Understanding customer decision criteria and tailoring activities to meet them Competing successfully against alternative purchase options Experience, Skills & Qualifications: Master's degree in a natural science field is a plus 3+ years of solution selling experience (software, research databases) to academic or corporate customers is a must Excellent communication (reading, writing, speaking and listening) and interpersonal skills Trained in a solution selling methodology or similar Self-motivated, quick learner, disciplined in time management and result-driven Entrepreneurial mindset What you can expect from us Working for a global, innovative company Competitive salary and bonus plan Professional onboarding program with extensive product learning and sales training Extensive online resources to assist with your self-development Result-driven and cooperative environment Excellent team support and sales focused coaching on the job Springer Nature US provides a comprehensive and competitive benefits package which includes the benefit offerings listed below: Medical, Dental and Vision 401(k) with company match and contribution Hybrid office working policy, Summer Hours, and paid time off Flexible Spending and Commuter programs Multiple Life insurance options Disability coverage Tuition Assistance Voluntary benefits: Identity Theft Protection, Pet Insurance, and Legal Assistance Insurance Employee Assistance Program Family-friendly benefits and a variety of employee discounts An array of Employee Social Networks US Annualized Base Salary Range: $100,000 - $110,000. This role is eligible for an annual sales bonus plan. The salary offer may vary based on work experience, education, skill level, and equity. The US salary range does not align with the salary ranges in other countries when converted to the currency of that country. Springer Nature is an Equal Opportunity Employer that complies with the laws and regulations set forth in the following _ poster. At Springer Nature, our mission is to be part of progress - and that begins with inclusion: of people, perspectives, and ideas. We believe that diverse perspectives drive progress, and we are committed to creating an environment where people and ideas can flourish. If you have any access needs related to disability, neurodivergence or a chronic condition, please contact us so we can make all necessary accommodation. Find out more about our DEI work here: _ For more information about career opportunities in Springer Nature please visit _ #LI-EG1

Posting Type Hybrid/Remote Job Overview The Senior Developer Services Specialist is a technical leader and trusted advisor who enables internal and external developers to successfully design, build, and scale solutions on the Relativity platform. This role serves as a senior escalation point for complex development scenarios, provides deep technical guidance, and influences best practices across the developer ecosystem. In addition to direct developer enablement, the Senior Specialist partners crossfunctionally with Engineering, Product, Sales and Customer teams to improve developer experience, platform adoption, and solution quality. This role operates with a high degree of autonomy and is expected to lead initiatives, mentor peers, and contribute to strategic improvements within the Developer Services team and the organization. Job Description and Requirements Key Responsibilities Act as a senior technical advisor to developers building custom applications and integrations on the Relativity platform, supporting complex and nonstandard use cases with strong architectural judgment. Lead advanced onboarding, enablement, and training for developer audiences by delivering solution design reviews and architecture guidance aligned with Relativity best practices. Provideexpert guidance on the design and implementation of custom applications to ensure solutions are scalable, supportable, and aligned with platform capabilities. Serve as an escalation point for highimpact developer issues by conducting deep technical investigations, isolating root causes, and recommending durable,platformappropriate solutions. Build, test, and share sample code snippets, proofofconcepts, and other practical examples that help external developers visualize the recommended way to consume platform tools and APIs. Leverage deep platform, API, and extensibility knowledge to resolve complex developer issues while balancing multiple concurrent work requests and deadlines. Influence, document, and socialize development best practices, patterns, and guidance to improve overall developer experience and solution quality. Partner crossfunctionally with Product, Engineering,Account/Salesand Customer teams to provide highsignal developer feedback and advocate for platform improvements. Mentor and support Developer Services Specialists by providing technical coaching, sharing proven approaches, and contributing to team skill development. Lead or contribute to strategic initiatives that improve developer tooling, documentation, andenablementprograms. Communicate clearly, professionally, and proactively with customers and internal stakeholders whileoperatingindependently with a high degree of autonomy and accountability. Identify, document, andsubmitproduct defects and actionable feedback discovered during developer engagements to support continuous platform improvement. Participate in annual Relativity user conferences by leading flagship technical sessions and workshops that influence developer adoption, elevate platform best practices, and represent the voice of the external developer community. Minimum Qualifications Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent practical experience. Significant experiencein software development, including designing, building, and supporting production applications. Working knowledge of SQL and experience interacting with relational data stores as part of application development, troubleshooting, or reporting workflows. Handson experience with modern development languages and technologies, including but not limited to .NET, JavaScript, RESTful services, JSON, and similar frameworks or protocols. Strongproficiencywith modern development concepts such as APIs, application architecture, and cloudbased solutions. Demonstrated ability to independently troubleshoot and resolve complex technical issues across application, integration, and platform layers. Experience working directly with developers or technical customers in a customerfacing, consulting, or enablement role. Excellent written and verbal communication skills, with the ability to clearly explain complex technical concepts to diverse audiences. Proven experience collaborating crossfunctionally in a fastpaced, evolving environment. Preferred Qualifications Experience building or supporting solutions on extensible SaaS orplatform-basedproducts, with exposure to technical mentorship and developer enablement practices such as training or documentation. Proven experience advising developers on architecture and best practices, resolving complex or nonstandard technical scenarios, and translating developer feedback into actionable guidance or platform improvements. Strong communicator with experience creating and delivering developerfocused enablement content and engaging developer communities through documentation, presentations, workshops, webinars, or conference sessions. Ability tooperateautonomously with strong judgment, mentor technical peers, and collaborate crossfunctionally to drive improved developer experience and platform outcomes. Familiarity with the Relativity platform, includingRelativityOneconcepts, APIs, and extensibility points, is strongly preferred. Experience creating developerfacing enablement materials such as sample code, reference implementations, tutorials, or architectural guidance, and presenting technical content through workshops, webinars, or conference sessions. Relativity certifications or progress toward certification (e.g., Specialist, Expert, orplatform-specificcredentials) are considered a plus. Relativity is committed to competitive, fair, and equitable compensation practices. This position is eligible for total compensation which includes a competitive base salary, an annual performance bonus, and long-term incentives. The expected salary range for this role is between following values: $100,000 and $150,000 The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity. Hiring at the top end of the range would not be typical, to allow for future meaningful salary growth in this position. Required Skills: Data Analysis, Data Intelligence, Data Science, Data Visualization, Information Governance, Legal Practices, Legal Research, Project Management, Risk Management, Structured Query Language (SQL)

Rise8 builds custom, secure software for government organizations, measuring success by impact: lives saved, time returned, and missions advanced. We think big, start small, and scale fast with elite teams across product, design, and engineering to drive continuous delivery for critical missions. We believe customer experience starts with employee experience, so we take care of our employees. Rise8 is where you’ll do the best work of your career—supported by a culture you won’t find anywhere else. We offer competitive pay and benefits, but what sets us apart is our commitment to autonomy, growth, and a culture rooted in kindness, candor, and continuous learning. Certified as a _, with 100% of employees saying they love working here, Rise8 is where bold ideas become real capabilities. Where mission meets meaning. And where fewer bad things happen because of bad software. About You • You want to make tomorrow better than today., • You have a passion for driving amazing customer experience with ongoing alignment between delivery teams and stakeholders., • You’re obsessed with delivering mission impacts and outcomes., • You enjoy daily decision making and real product delivery., • You help ensure project success and client satisfaction., • You enjoy collaborative teams, working across all internal groups and at all levels of the customer., • You like to work alongside, and learn from, lean and agile leaders., • You are a creative problem solver who is comfortable with uncertainty., • You’re a curious and keen learner who thrives on enhancing your (and our) practices and knowledge. Customer Success at Rise8 We are searching for a Customer Success Manager who has a passion for working with federal agency customers, in particular USSOCOM. You will lead a large organization with multiple delivery teams and high complexity. You will need to be able to easily shift between skill sets in response to account needs. In a single day you may need to wear various hats such as Program Manager, Onboarding Specialist, Digital Transformation Guide, and Account Manager To execute the program, you will work with a balanced leadership team, including a Delivery Lead and Heads of Product, User-Centered Design, and Engineering. You will need to collaborate highly with partners, high level government stakeholders, and internal Rise8 leadership, leveraging resources as necessary to make your account successful. You’ll work with key customer stakeholders, including contract officers, account champions, and executive leadership, to ensure we align on goals, identify and mitigate risks, establish metrics, and celebrate wins over the course of the customer journey. You’ll lead the strategy to leverage our outcomes delivered and streamlined customer experience into an easy Yes for our customer to continue choosing to solve problems with Rise8. You’ll measure the health of the account on a regular basis and drive remediation plans as needed. You will work with the delivery team to ensure the customer realizes the value being delivered in line with their desired impacts. Finally, with your business and ownership mentality, you’ll drive the account strategy that results in referenceable customers and expansion opportunities. • 8-15 years of experience in Customer Success, Program Management, or Account Management, ideally with federal customers particularly the US Special Operations Command or other defense agencies., • Excellent communication, collaboration, and facilitation skills to work with both internal teams and customer stakeholders., • Passion for growing your skills, tackling interesting work and challenging problems., • Strong problem-solving abilities and capacity to adapt quickly to changing account needs., • A business and ownership mindset with a focus on driving account strategy, customer satisfaction, and expansion opportunities., • Expert program management skills, with experience overseeing onboarding, delivery coordination, and risk mitigation for clients., • Proven ability to manage multiple account teams and stakeholders across various disciplines and levels., • Demonstrated experience aligning with customer goals, ensuring value delivery, and driving measurable outcomes., • Ability to travel up to 25%., • Local to the Tampa, FL, area, • Current TS-SCI, • Familiarity with federal contracting, including working with Product Owners and Contracting Representatives, • Building and maintaining Customer Success practices and tools, such as Success Plans and Health Scores, • Knowledge of metrics and KPIs for measuring the success of digital transformation initiatives, • Ability to implement and refine agile practices tailored to client needs and delivery goals, • Escalation Management and the ability to deftly defuse situations, • Experience working with sub partners, • Flexible schedule in a 100% distributed workforce, • Premium Insurance: We cover up to 100% of the employee premium and up to 80% of the combined dependent premium on our base health plan, depending on pay band. We also cover 100% of the premium for employee and dependent Dental and Vision as well as employee premiums for Life and Disability coverage., • Retirement: 401k match at 10% gross pay., • Paid time off (PTO): 4 weeks combined accrued vacation and sick leave, 11 Federal holidays, your birthday, jury duty, and bereavement., • Education & Training: Accrued budget of up to $3,500 per year for classes, travel, events, and materials., • Home Office and Merch: We offer $750 per year for home office technology and equipment as well as $100 per year for Rise8 merch from our Swag Store., • Wellness Budget: To encourage and support a well-rounded healthy lifestyle, we cover 100% reimbursement on a variety of wellness activities and products, up to $500 per calendar year. OR Rise8 is part of the the Life Time Corporate Partner program. In lieu of your $500 annual wellness benefit, you can instead get a $75 monthly credit towards a Life Time membership ($900 annual benefit)., • Equipment: We offer a MacBook Pro All of Rise8’s work in this area is with Federal Government customers that require our employees involved with their projects be U.S. citizens. As such, this role requires U.S. citizenship. If hired, you would also be required to go through a background investigation. Rise8 is an Equal Employment Opportunity employer that will consider you for this role regardless of race, color, religion, gender, sexual orientation, marital status, gender identity or expression, national origin, genetics, age, disability status, protected veteran status, or any other characteristic protected by applicable law.

Placement Type: Temporary Salary: $30-35 Hourly Start Date: May 25, 2026 Aquent is partnering with a globally recognized brand that is a leader in its industry, dedicated to empowering individuals and fostering confidence through its innovative products and initiatives. This brand is committed to creating meaningful connections and staying at the forefront of cultural trends. Are you a dynamic and organized individual with a passion for creator relations and social commerce? We are seeking an enthusiastic professional to step into a pivotal role, where you will directly influence the success of our brand's cutting-edge social shopping initiatives and creator programs. This is an incredible opportunity to make a tangible impact, shaping how our brand engages with a vast network of creators and amplifies content across platforms. Your contributions will be central to driving innovation, expanding our reach, and connecting with audiences in authentic and exciting ways. What you'll do: • Drive the day-to-day management of our newly launched social commerce initiative, focusing on affiliate creator campaigns in partnership with the PR team., • Support the overall campaign calendar, ensuring cross-functional alignment on strategy, product integration, launch timing, execution, amplification, and timely reporting., • Lead end-to-end creator campaign execution, from developing timely briefs for the social commerce platform and casting 50-200 creators from a pool of 300-400+ prospects, to managing sample approvals, tracking content, and facilitating internal amplification., • Oversee the management of 12+ creator campaigns across the brand's portfolio., • Vet and onboard creators, manage sample approvals in collaboration with fulfillment, track budgets (including a $200K+ sample budget), share real-time content, and collaborate with the platform's team for strategic optimization., • Facilitate content clipping and management, handling 200-300 videos per campaign, totaling approximately 3,600 videos annually., • Troubleshoot and manage communications for 200+ creators per campaign moment., • Support the social commerce live strategy, contributing to the overall live calendar, sourcing and vetting creators for live events (including contracting and execution), and collaborating with creative and social teams for all live productions, developing content cadences, briefs, and product integration., • Collaborate with cross-functional teams (social media, brand strategy, paid media, digital) to identify top-performing content for amplification across various channels, including overseeing weekly alignment meetings., • Generate weekly performance reports for creator initiatives on the social commerce platform, analyzing top creators, products, and metrics against KPIs, and disseminate insights to key stakeholders., • Monitor trends and developments within the social commerce landscape, providing strategic recommendations to maintain innovative and best-in-class execution., • Support budget management for various initiatives., • Contribute to a fast-paced, collaborative environment, fostering a positive team experience., • Stay on the pulse of emerging cultural moments, platform trends, and core demographic behaviors, applying findings to real-time social commerce opportunities., • Support the brand's growing Creator Program under the PR Specialist, driving day-to-day management, including vetting and content approval for new members., • Assist in sorting through creator content and sharing with appropriate internal partners for marketing amplification., • Support overall calendar management for program initiatives, tasks, sampling, and budget., • Partner on weekly reporting and timely recapping for creator programs., • Aid in planning and executing engagement opportunities for the brand Creator program, including onsite events, brand activations, and focus group coordination., • Manage large-scale influencer campaigns (700-1,000+ creators), ensuring timelines, deliverables, and content requirements are met at volume., • Oversee creator onboarding, communications, and troubleshooting to maintain high participation and content quality across campaigns., • Track and optimize influencer content for SEO and GEO impact, including keyword usage, local relevance, backlink attribution, and indexed content performance., • Coordinate with internal teams to ensure influencer content aligns with brand messaging, search priorities, and geographic targeting strategies., • Vet creator submissions at scale to confirm platform compliance, keyword inclusion, tagging, and posting accuracy., • Assist with campaign reporting by aggregating creator metrics (links, locations, content types) to support search visibility and discoverability goals. What you'll bring: Must-Have Qualifications: • Prior experience in Creator or Influencer Relations, specifically with experience working with social media platforms and social commerce initiatives., • Proven experience supporting and executing Influencer and Creator Campaigns., • Strong attention to detail and discretion when working with high-profile individuals., • In-depth knowledge of social media platforms, current trends, and creator ecosystems., • Ability to evaluate and analyze influencer performance using key metrics., • Familiarity with influencer platforms and reporting dashboards., • Exceptional interpersonal and negotiation skills., • Culturally fluent and trend-aware., • Results-oriented mindset., • Collaborative and team-oriented approach., • Creative thinking abilities., • Highly organized., • Resourceful problem-solver., • Performs with speed and efficiency., • Strong writing skills., • Ability to multitask effectively., • Professional demeanor. #LI-MM3 About Aquent Talent: Aquent Talent connects the best talent in marketing, creative, and design with the world's biggest brands. Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We're about creating an inclusive environment-one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.

_Overview of Job Function: The CS Journey & Programs Specialist is responsible for designing and operationalizing Verint's customer journey framework and building the stage-specific resources that Customer Success Managers use to deliver consistent, outcome-focused engagements. This role translates journey architecture into practical toolkits, visual and multimedia resources, and scalable assets that serve both Named CSMs and Verint's long-tail customer base. This is a hands-on individual contributor role that blends strategic thinking with creative execution. You will own the journey map as a living artifact, build adoption toolkits tied to each lifecycle stage, and produce lightweight multimedia resources that help CSMs and customers move through critical moments of truth. You will work cross-functionally with Product, Marketing, and Sales while keeping the voice and perspective firmly rooted in Customer Success. Principal Duties and Essential Responsibilities: Customer Journey Mapping & Framework Ownership • Design, document, and continuously refine Verint's customer journey maps, defining lifecycle stages, critical moments of truth, expected customer outcomes, and the appropriate digital/human engagement blend at each stage., • Translate journey maps into stage-gate criteria and triggers that CSMs use to assess customer health, determine next actions, and identify escalation points., • Partner with Customer Success leadership to validate journey frameworks against real customer data and field feedback from CSMs., • Maintain the journey framework as a living document, incorporating changes driven by new product launches, segmentation shifts, or evolving CS strategy. Adoption Toolkits & CSM Resources • Build and maintain adoption toolkits tied to specific journey stages, packaging technical documentation, best practices, and use-case guidance into formats CSMs can deliver directly to customers., • Develop CSM-ready assets for onboarding, adoption, value realization, expansion, and renewal preparation that drive consistency across the Named CSM team., • Curate and repackage existing product, sales, and marketing materials into a unified Customer Success perspective, ensuring resources are practical, current, and easy to consume., • Create scalable resources for the Digital CS team, adapting Named CSM toolkits into self-service formats suitable for tech-touch segments. Multimedia & Visual Resource Development • Produce lightweight video and visual resources such as product walk-throughs, webinar promotions, feature highlight clips, and FAQ explainers by synthesizing technical documentation and SME input., • Develop and manage a resource calendar that aligns multimedia production with product releases, seasonal renewal cycles, and CS campaign priorities., • Own the voice, tone, and visual consistency of all customer-facing CS resources to ensure clarity, accuracy, and alignment with Verint's brand standards. Cross-Functional Coordination • Forge working relationships with Product, Marketing, and Sales to stay ahead of releases, messaging shifts, and go-to-market changes that impact the customer journey., • Collaborate with Marketing on customer-facing communications to ensure CS resources complement (not duplicate) existing marketing assets., • Partner with the Sr. Manager, Value & CS Programs to align resource development priorities with broader CS objectives, playbook requirements, and value framework initiatives. Measurement & Iteration • Define and track usage and effectiveness metrics for journey assets, toolkits, and multimedia resources to inform iteration priorities., • Gather structured feedback from CSMs on resource quality, gaps, and field applicability to drive continuous improvement., • Bachelors degree in a related field or equivalent experience., • 5+ years of experience in Customer Success, Customer Success Operations, Customer Education, or a related function within a B2B SaaS or enterprise software environment., • Demonstrated experience designing or operationalizing customer journey maps or lifecycle frameworks., • Strong writing, editing, and storytelling skills with the ability to translate technical material into clear, customer-friendly resources., • Experience producing lightweight video or multimedia assets (scripting, recording, basic editing); full production expertise not required., • Experience working with CRMs (Salesforce), CSPs (Totango), or similar platforms., • Ability to manage multiple concurrent projects and stakeholders in a matrixed organization., • Proactive, self-directed working style with a bias toward execution., • Successful completion of a background screening process including, but not limited to, employment verifications, criminal search, OFAC, SS Verification, and credit/drug screening where applicable. Preferred Requirements • Experience building adoption programs, onboarding toolkits, or lifecycle-stage resource libraries for Customer Success teams., • Familiarity with digital/scaled CS motions and creating self-service resources for tech-touch customer segments., • Experience supporting enterprise or complex B2B Customer Success organizations with multi-product portfolios., • Comfort working across departments (Product, Marketing, Sales) without direct authority.

About BinSentry BinSentry is an extremely fast-growing ag-tech company started in KW, Ontario - Canada. BinSentry is focused on providing solutions for the agriculture supply chain that help increase efficiency, reduce costs, and enhance profitability. As a leader in the use of artificial intelligence, BinSentry offers technology solutions that pair best-in-class optical sensors with user-friendly software to provide our customers with enhanced forecasting and decision-making capabilities. With our technology, feed mills, commercial grain handling facilities, and protein producers are enhancing feed ordering efficiency, raising healthier animals, improving employee safety, reducing their environmental footprint and - most significantly - uncovering new savings. Today, BinSentry is monitoring more than 50,000 bins in real time across North America. When it comes to the future of agricultural supply chain management, BinSentry is leading the way. For more information visit www.binsentry.com Summary As we scale up, we are looking for a Customer Success Specialist to onboard, nurture, retain, and expand BinSentry’s customers. Our customers are primarily within the Poultry, Swine, Feed Mill, and/or Co-Op space. This role will focus on our strategic Poultry segment across Southern U.S. regions including Texas, Georgia, Alabama, Mississippi, Arkansas and surrounding areas. Customer Success is directly responsible for retention and plays a key role in our overall revenue growth goals. The successful candidate has strong communication skills, and is adept at handling many rapid and concurrent customer deliverables. They enjoy teaching customers, and challenging the status quo in order to deliver true value to the customer. They are a team player and work well with internal departments, especially Sales, Service, and Product/Development, in order to provide ROI for both the company and the customers. They are motivated by helping customers, delivering solutions, and providing a consistent customer experience. Experience in, or a passion for, the Ag industry is a plus. Key Responsibilities: • Directly responsible for the onboarding, training, health, and support of the customer, in order to achieve retention and expansion of strategic Poultry accounts - assigned roughly 30 customer accounts., • Deliver strong onboarding and training program to BinSentry’s commercial Customers, • Offer high touch/engagement with assigned customers including Monthly Meetings, On-site visits, and customized training, • Provide excellent customer experience and communication to ensure customers and BinSentry are mutually successful, • Expand business within existing accounts by effectively quantifying & communicating the value BinSentry provides to customers, • Support sales team/process with prospective and current customers, including navigating the organization to nurture champions and super users, • Work internally with Product to prepare and deliver customized insights reports, which aid in demonstrating ROI and customer expansion., • Stay current on BinSentry’s product releases, and roll out new features/functionality to your assigned customers, • Utilize the Hubspot CRM to maintain up-to-date records and effective customer communication Listen to customers and ensure a strong customer feedback loop exists throughout the company Education and Experience: • University/College degree or equivalent, • 3+ years of Customer Success experience or equivalent in Account Management, • 3+ years Customer Success experience directly managing a book of business greater than $1MM ARR, • Familiarity with following onboarding / training processes, • Knowledge of or willingness to learn agricultural feed supply chain, • Excited by opportunity to drive efficiencies, reduce agriculturally-produced waste, and improve animal health on commercial farms, • Must have a valid passport, • Must be willing to travel at least 25% of the time Required Skills and Abilities: • Insatiable hunger for helping People (and Businesses) succeed, • Ability to navigate complexities of multi-level organizations to build champions and reach decision makers, • Strong presentation skills, ability to present both in person and remotely, • Problem solving and distilling complex information into simple terms, • Animal Agriculture experience a strong plus but not required BinSentry is pleased to offer: • Comprehensive benefits package, including health, and dental, • Competitive compensation and an equity and bonus package, • A meaningful mission in which you are invited to participate, • Brag-worthy swag

Our client, areal estate development firm, is looking for a temporary People Operations Specialist to assist their team. You will be responsible for the day-to-day execution of core HR processes and employee lifecycle transactions across the organization. This assignment starts asap and will last around 4-5 months. Hours: 9am – 5/6pm *Hybrid schedule Location: Midtown Responsibilities: • Process onboarding, job changes, transfers, and offboarding transactions in HRIS., • Prepare employee documentation including status change letters and separation materials., • Ensure completion of new hire paperwork, I-9 compliance, and background checks., • Maintain accurate employee records in compliance with company policy and legal requirements., • Enter, audit, and maintain employee data across HRIS, payroll, and benefits systems., • Perform data audits and resolve discrepancies., • Generate standard and ad-hoc reports on headcount, turnover, and workforce activity., • Support HR system updates, testing, and process improvements., • Serve as a primary contact for employee HR questions related to policies, benefits, and processes., • Respond to employee and manager inquiries promptly and professionally., • Escalate complex employee relations or compliance matters as appropriate., • Support HR initiatives such as open enrollment, performance cycles, and audits., • Ensure HR transactions comply with applicable employment laws and regulations., • Maintain required notices, documentation, and audit-ready records., • Support internal and external audits by preparing requested documentation., • Follow SOPs and contribute to process improvements. Qualifications • Previous experience in HR administration, HR operations, or People Operations., • Hands-on experience with HRIS, payroll coordination, and employee data management., • Experience supporting multi-state or multi-site workforces preferred., • Strong understanding of HR processes, compliance basics, and employee lifecycle administration., • High attention to detail with a focus on data accuracy., • Ability to manage multiple priorities in a fast-paced environment., • Strong customer service approach with professional communication skills., • Proficient in Microsoft Office and HR reporting tools. Please submit your resume for immediate consideration. You can use _ to collect and manage your references for free and share them with us or anyone else you choose. Candidates with references are always preferred by our clients. Now is the most important time to stand out from the crowd. We suggest that you ensure you have updated your LinkedIn profile and that you start collecting your references early.

Job Description Trustpair stops vendor fraud before it happens. We're the automated vendor validation platform protecting 400+ enterprise companies worldwide. Since 2017, finance and procurement teams have used Trustpair to eliminate vendor fraud while reclaiming 90% of the time they once spent on manual checks. As vendor fraud grows more sophisticated, we stay ahead by combining deep expertise in financial crime with cutting-edge technology. Our core product focuses on secure, reliable vendor account validation to wipe out fraud and boost efficiency. Internally, teams across Trustpair use AI tools in their day-to-day work to automate repetitive tasks and unlock strategic insights that help us build and operate better. From day one, you’ll be encouraged and trained to integrate these tools into your workflow in a practical, hands-on way. With offices in New York, Paris, London, and Milan, we're a diverse team united by a bias for action. We ship fast, learn from experiments, and tackle problems that matter: protecting billions in payments for companies worldwide. If you want to see your work make an immediate impact in financial security, Trustpair is built for you. Learn more about how we use AI in our everyday work. About the role Trustpair is looking for a Strategic Customer Success Manager to join our US team and take ownership of a portfolio of our largest, most complex, and most strategic enterprise customers in North America. This role is designed to reinforce our US presence and provide exceptional support to top-tier clients, ensuring strong satisfaction, retention, product adoption, and expansion over time. You will play a key role in onboarding new enterprise customers, driving long-term success plans, supporting change management, and identifying upsell opportunities across your portfolio. This is an individual contributor role with room to grow as the US Customer Success team expands. You will report to Mathilde and join the CSM International team, working closely with the wider Customer team as well as Product, Account Management, Sales, Ops, and Revenue Excellence. This position is based in New York City, with hybrid onsite presence preferred. We are primarily looking for candidates in the commutable Tri-State Area who can come into the office 1–2 days per week. Compensation: The expected on-target earnings for this role are in the range of $135,000–$150,000 What you'll do:Client Onboarding and Enablement Manage a portfolio of high-value, high-complexity customers across industries Lead onboarding for large enterprise US clients, including customized training and support on integrations to drive fast adoption Define and execute tailored success plans aligned with each customer’s business goals Support and, when needed, lead change management efforts on the customer side Relationship Management and Retention Build strong, trust-based relationships with a range of senior stakeholders across Finance, Procurement, IT, and related functions Run regular check-ins and Quarterly Business Reviews to drive value, satisfaction, and retention Monitor customer health, proactively flag risks, and take action to secure renewals Develop client advocates who can participate in reference calls and broader advocacy initiatives Product Adoption and Usage Optimization Use customer data and usage insights to drive stronger adoption and stickiness of the platform Guide customers toward fuller use of Trustpair’s features and value for risk management Navigate complex organizational structures to build adoption and internal advocacy Revenue Growth Identify upsell and expansion opportunities within strategic accounts Partner closely with Sales to convert those opportunities into growth Customer Advocacy Represent the voice of the customer internally to help shape product direction Partner with Marketing on case studies, testimonials, and other advocacy initiatives to support Trustpair’s growth in the US market Regional Strategy and Insights Bring market feedback and customer insight to help shape US-specific strategy Stay informed on customer needs, industry developments, and competitive trends What’s in it for you ???? At Trustpair, we see AI as a tool to save time, sharpen focus, and boost impact - whether you're already hands-on with AI or eager to learn, you’ll join a team that values and encourages AI-driven ways of working Opportunity to join a fast-growing scale-up in a highly impactful role Ownership of strategic, high-value enterprise accounts in the North American market A collaborative environment with a flat structure, where everyone’s voice is heard with room for growth and career development The chance to join the US team at an exciting stage, where ideas, initiative, and ownership are genuinely valued Exposure to a European-headquartered company with international collaboration A flexible hybrid work environment that encourages autonomy, leadership, and strong cross-functional partnership A talented team with senior colleagues you can learn and work with Inclusive environment with cultural diversity and parity Why join Trustpair? A list of our perks here! Must-Haves 7+ years of experience in a technical SaaS or enterprise B2B software environment 3–4+ years of significant experience working with strategic and/or enterprise B2B clients Prior experience managing strategic, complex US enterprise accounts Strong experience driving renewals and identifying upsell or expansion opportunities Familiarity with complex technical integrations, including APIs and SFTP Strong project management skills, with the ability to manage multiple deadlines, stakeholders, and priorities Strong problem-solving skills and the ability to bring structure and solutions in complex situations Excellent communication and relationship-building skills, especially with senior stakeholders and executives High level of organization, rigor, and attention to detail A data-driven approach to decision-making Native-level English Nice-to-Haves Experience with tools such as Intercom, Planhat, and Looker Experience in a B2B SaaS start-up or scale-up environment Experience working in an international environment and/or a European company Experience working with or selling to teams within the CFO organization, especially Procurement, Accounts Payable, and Treasury. Recruitment Process First call with Morgan, Talent Acquisition Specialist (30 mins) Experience interview with the hiring manager, Mathilde (30 mins) Case study interview with Mathilde and Caitlin (1 hour) Coffee fit with members of the US team Final interview with Baptiste, CEO & Cofounder Equal Opportunity Statement Trustpair's policy is to provide equal employment opportunity in all of our employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category. Applicants for all positions in Trustpair must be legally authorized to work in the country which they are applying for or be a citizen from Schengen / EU zone. The verification of employment eligibility will be required as a condition of hire.

Job DescriptionWhy Charlie Health? Millions of people across the country are navigating mental health conditions, substance use disorders, and eating disorders, but too often, they're met with barriers to care. From limited local options and long wait times to treatment that lacks personalization, behavioral healthcare can leave people feeling unseen and unsupported. Charlie Health exists to change that. Our mission is to connect the world to life-saving behavioral health treatment. We deliver personalized, virtual care rooted in connection—between clients and clinicians, care teams, loved ones, and the communities that support them. By focusing on people with complex needs, we're expanding access to meaningful care and driving better outcomes from the comfort of home. As a rapidly growing organization, we're reaching more communities every day and building a team that's redefining what behavioral health treatment can look like. If you're ready to use your skills to drive lasting change and help more people access the care they deserve, we'd love to meet you. About the Role Charlie Health is looking for a dynamic, passionate individual to support our incredible clients and families throughout treatment as a Care Experience Specialist. This candidate will welcome clients and families into our program post-admission, build rapport, and provide care coordination and customer service to ensure all client needs are met throughout their time in treatment. The Care Experience Specialist will also act as the liaison between clients and other internal Charlie Health teams to provide a primary point of contact and an unparalleled experience for those in our care. We're a team of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. If you're inspired by our mission and energized by the opportunity to increase access to mental healthcare and impact millions of lives in a profound way, apply today. Responsibilities • Answer inbound calls, emails, and texts and resolving patient and family concerns or requests efficiently and effectively, • Act as a liaison between patients and internal Charlie Health teams such as, Admissions, Billing, Utilization Review, Outreach and Clinical, • Support client-related requests from the Clinical Care team to improve the patient's experience, • Identifying gaps in treatment attendance and reaching out to clients to resolve issues with treatment that may be leading to non-attendance proactively, • Communicate aftercare resources (i.e. outpatient therapy providers) to families and work with families to schedule appointments post-Charlie Health, • Managing client schedule, scheduling and rescheduling appointments, • Complete all documentation in a timely and accurate manner, • Adapt to organizational change and departmental restructuring to fit the needs of our clients, families, and referral sources, • Meet determined KPIs including: call answer rates, daily talk time, daily call volume, issue resolution rate, time to resolution, aftercare appointment scheduling rate, and customer satisfaction scoresRequirements, • Upholds Charlie Health's Mission, Vision, and Values and takes great pride in providing clients with exceptional service in order to support their mental health journeys, • High school diploma or equivalent, • Minimum 2 years experience working in a customer/patient success or support role, • Experience working with young adults and adolescents (healthcare setting preferred), • 1-2 years of Salesforce experience (or equivalent CRM platform) required, • 1-2 years of experience using contact center technology, • Strong ability to multitask and work in a fast-paced environment, • Demonstrates a high level of emotional intelligence, • Knowledge of HIPAA policies and procedures, • Work authorized in the United States and native or bilingual English proficiency, • Proficiency with cloud-based communication and software (Slack, G-suite, Microsoft Office, Zoom & EMR)Benefits Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here. Additional Information Please note that this role is not available to candidates in Alaska, Maine, Washington DC, New Jersey, California, New York, Massachusetts, Connecticut, Colorado, Washington State, Oregon, or Minnesota. The expected base pay for this role will be between $45,000 and $55,000 per year at the commencement of employment. However, base pay will be determined on an individualized basis and will be impacted by location and years of experience. Further, base pay is only part of the total compensation package, which, depending on the position, may also include incentive compensation, discretionary bonuses, other short and long-term incentive packages, and other Charlie Health-sponsored benefits. #LI-Remote Based on the nature of this role, you will need to complete several state background checks for clearance to see clients. Florida requires a fingerprint based background check, with more information found here. Please note that the cost for this background check will be paid for in full by Charlie Health. Our Values • Connection: Care deeply & inspire hope., • Congruence: Stay curious & heed the evidence., • Commitment: Act with urgency & don't give up. Please do not call our public clinical admissions line in regard to this or any other job posting. Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Charlie Health, please go directly to our Careers Page: https://www.charliehealth.com/careers/current-openings. Charlie Health will never ask you to pay a fee or download software as part of the interview process with our company. In addition, Charlie Health will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All communications with Charlie Health Talent and People Operations professionals will only be sent from @charliehealth.com email addresses. Legitimate emails will never originate from gmail.com, yahoo.com, or other commercial email services. Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals. At Charlie Health, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all young people. Charlie Health applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation. By clicking "Submit application" below, you agree to Charlie Health's Privacy Policy and Terms of Service. By submitting your application, you agree to receive SMS messages from Charlie Health regarding your application. Message and data rates may apply. Message frequency varies. You can reply STOP to opt out at any time. For help, reply HELP.

Job Description About Futu US Inc. Futu US Inc. stands at the forefront of financial services, housing two SEC registered broker-dealers alongside a cryptocurrency brokerage — all operating under the reputable wing of Futu Holdings Limited (Nasdaq: FUTU). Our core mission revolves around innovating the investing landscape through a digitized brokerage and wealth management platform that's designed to elevate the investment experience. Here's a closer look at our key entities: • Futu Clearing Inc.: An SEC registered FINRA member dedicated to delivering top-tier clearing and execution services globally., • Moomoo Financial Inc.: As an SEC registered FINRA member, we provide retail investors access to both U.S. and Asian securities markets, ensuring your investment journey is backed by expertise., • Moomoo Technology Inc.: Offering a data-rich trading platform, we provide unparalleled insights and tools to enhance your trading strategies. Note that this entity is not a licensed broker-dealer. For deeper insights into our entities and affiliates, explore futuclearing.com or moomoo.com/us to discover the future of investing with confidence and innovation. Premier Client Service Specialist Office Location: Jersey City, NJ & Dallas, TX About the Team & Role: Moomoo Financial seeks a polished Premier Client Service Specialist to deliver exceptional, dedicated support to our high-net-worth (HNW) and premier clients. This role is central to providing white-glove service for account onboarding, asset transfers, and ongoing relationship management, with a focus on understanding client needs, addressing concerns, and executing retention strategies for at-risk clients. The ideal candidate is a proactive and consultative professional with deep platform expertise, dedicated to building long-term trust with our most valuable clients and ensuring a superior service experience at every touchpoint. What You'll Do: 1. Premier Client Service & Relationship Management (Primary Focus) • Act as the primary dedicated liaison for VIP clients, managing complex inquiries related to equities, options, margin, and account management., • Lead and oversee the seamless end-to-end process for premier client onboarding, account funding, and stock transfers, including handling corporate accounts., • Proactively monitor client relationships, identify potential needs, and provide dedicated support to enhance client satisfaction and loyalty., • Serve as the key point of contact for premier clients, providing timely and accurate responses via email, phone, and other channels. 1. Client Retention & Strategic Support • Proactively identify at-risk clients expressing dissatisfaction or intending to withdraw significant assets., • Lead retention efforts by initiating direct contact, understanding the root cause of issues, and presenting tailored solutions to preserve the relationship., • Develop and implement strategies to enhance client satisfaction and improve overall service delivery for the premier segment., • Analyze client feedback and pain points to advocate for platform or service improvements that benefit the HNW client experience., • Engage in goal-oriented conversations with customers to better understand their needs and guide them toward the products and services that best support their financial goals. Requirements What You Bring: • FINRA Series 7 & 63 licensed., • Bilingual (Chinese & English), • 3+ years in financial services with demonstrated success in premium client support (e.g., wealth management, private client services, or similar)., • Exceptional communication and relationship-building skills, with a proven ability to manage high-touch client relationships. Act as the key relationship associate for MFI premier clients by providing timely and accurate responses to inquiries via email, phone, and other communication channels., • Strong platform expertise and working knowledge of brokerage operations, trading products, and complex account procedures., • Proven experience in handling and serving corporate accounts., • Proactive problem-solver with a demonstrated ability to identify client needs, de-escalate concerns, and present effective solutions., • Collaborative mindset with the ability to work effectively across Service, Marketing, and Compliance teams. Preferred Qualifications: • Experience in developing and implementing client retention strategies., • Background in compliance or a strong understanding of regulatory frameworks governing client communications., • Demonstrated ability to build deep client relationships, identify growth opportunities, and drive long-term loyalty., • Skilled in trading products and delivering platform demonstrations., • Contributed to projects focused on enhancing operational processes and client support. Benefits What We Offer: • Comprehensive Paid Medical Benefits: We prioritize your health with a robust medical benefits plan that covers you and your dependents, • 401k Employer Contribution: We match your contributions to help you grow your retirement savings, • Generous Paid Time Off & Paid Holidays: Take the time you need to recharge and pursue your passions with our generous paid time off policy, • Opportunities for Professional Growth & Development: Invest in your future through hands-on learning, skill-building, and cross-functional work, • Performance Based Bonuses: Your hard work deserves recognition! Enjoy performance-based bonuses that reward your contributions to our team's success Base pay for a successful applicant will depend on a variety of job-related factors, which may include education, training, experience, location, business needs, or market demands. The expected salary range for this role is $70,000 - $110,000. This role is also eligible to participate in our discretionary bonus plan. Disclaimer: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Futu Holdings Limited, including all subsidiaries, is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, protected veteran status, or any other characteristic protected by law. Warning about fake job posts: Please be aware of fraudulent job postings by persons not affiliated with Futu, Moomoo, or their affiliates. Criminals may use fraudulent job postings to obtain your personally identifiable information and/or financial information to steal your identity and/or money. All communications to you will come from a business email address. We do not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a video call. We will not ask you for bank account information nor ask you to pay anything during the hiring process. If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local FBI field office or to the FBI’s Internet Crime Complaint Center.

Job DescriptionWhy Charlie Health? Millions of people across the country are navigating mental health conditions, substance use disorders, and eating disorders, but too often, they're met with barriers to care. From limited local options and long wait times to treatment that lacks personalization, behavioral healthcare can leave people feeling unseen and unsupported. Charlie Health exists to change that. Our mission is to connect the world to life-saving behavioral health treatment. We deliver personalized, virtual care rooted in connection—between clients and clinicians, care teams, loved ones, and the communities that support them. By focusing on people with complex needs, we're expanding access to meaningful care and driving better outcomes from the comfort of home. As a rapidly growing organization, we're reaching more communities every day and building a team that's redefining what behavioral health treatment can look like. If you're ready to use your skills to drive lasting change and help more people access the care they deserve, we'd love to meet you. About the Role Charlie Health is looking for a dynamic, passionate individual to support our incredible clients and families throughout treatment as a Patient/Care Scheduling Specialist. This candidate will welcome clients and families into our program post-admission, build rapport, and provide care coordination and customer service to ensure all client needs are met throughout their time in treatment. The Care Experience Specialist - Client Enablement will also act as the liaison between clients and other internal Charlie Health teams to provide a primary point of contact and an unparalleled experience for those in our care. The Client Enablement team has the dual mission ensuring clients get the most out of their care at Charlie Health while identifying and correcting barriers to this care before they occur. We're a team of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. If you're inspired by our mission and energized by the opportunity to increase access to mental healthcare and impact millions of lives in a profound way, apply today. Responsibilities • Place outbound calls, emails and texts to admitted clients to ensure they fully enrolled in their treatment plan, • Reach out to clients to ensure they understand their insurance benefits and have successfully completed their program financial enrollments, • Act as a liaison between patients and internal Charlie Health teams such as, Admissions, Billing, Utilization Review, Outreach and Clinical, • Support client-related requests from the Clinical Care team to improve the patient's experience, • Identifying gaps in treatment attendance and reaching out to clients to resolve issues with treatment that may be leading to non-attendance proactively, • Communicate aftercare resources (i.e. outpatient therapy providers) to families and work with families to schedule appointments post-Charlie Health, • Managing client schedule, scheduling and rescheduling appointments, • Complete all documentation in a timely and accurate manner, • Adapt to organizational change and departmental restructuring to fit the needs of our clients, families, and referral sources, • Meet determined KPIs including: Appointments scheduled, financial agreements completed, daily call volume, issue resolution rate, time to resolution, aftercare appointment scheduling rate, customer satisfaction scores etc.Requirements, • Upholds Charlie Health's Mission, Vision, and Values and takes great pride in providing clients with exceptional service in order to support their mental health journeys, • High school diploma or equivalent, • Excellent written and verbal communication skills, • Minimum 2 years experience working in a customer/patient success or support role, • 1-2 years of Salesforce experience (or equivalent CRM platform) required, • 1-2 years of experience using contact center technology, • 1-2 years of experience customer financial discussions (Health insurance experience and knowledge of medical billing practices a strong plus), • Strong ability to multitask and work in a fast-paced environment, • Demonstrates a high level of emotional intelligence, • Knowledge of HIPAA policies and procedures, • Work authorized in the United States and native or bilingual English proficiency, • Proficiency with cloud-based communication and software (Slack, G-suite, Microsoft Office, Zoom & EMR)Benefits Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here. Additional Information Please note that this role is not available to candidates in Alaska, Maine, Washington DC, New Jersey, California, New York, Massachusetts, Connecticut, Colorado, Washington State, Oregon, or Minnesota. #LI-Remote Our Values • Connection: Care deeply & inspire hope., • Congruence: Stay curious & heed the evidence., • Commitment: Act with urgency & don't give up. Please do not call our public clinical admissions line in regard to this or any other job posting. Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Charlie Health, please go directly to our Careers Page: https://www.charliehealth.com/careers/current-openings. Charlie Health will never ask you to pay a fee or download software as part of the interview process with our company. In addition, Charlie Health will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All communications with Charlie Health Talent and People Operations professionals will only be sent from @charliehealth.com email addresses. Legitimate emails will never originate from gmail.com, yahoo.com, or other commercial email services. Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals. At Charlie Health, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all young people. Charlie Health applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation. By clicking "Submit application" below, you agree to Charlie Health's Privacy Policy and Terms of Service. By submitting your application, you agree to receive SMS messages from Charlie Health regarding your application. Message and data rates may apply. Message frequency varies. You can reply STOP to opt out at any time. For help, reply HELP.

Job Description You’re legendary. We’re hiring. Let’s talk! Apply today for an opportunity to join one of North America’s top insurance premium financing companies. Since 1977, our company has grown to more than 500 Associates and 30 locations across the United States, Puerto Rico, and Canada. Every day, we work to deliver on our Corporate Mission Statement: “To be the market leader by delivering innovative financial and technology solutions to help our Customers, partners, and investors achieve their goals.” How do we do that? By empowering and encouraging our Associates to provide products and legendary Customer service unparalleled in our industry. For Our Associates: • At the office: Based on your location, we offer parking and commuter benefits programs to help make your commute a little easier., • Getting started: We offer a comprehensive paid training program that will make you feel prepared and excited about your role., • Staying healthy: Our wellness program, WellWorks, combined with our Employee Assistance Program (for when you need confidential support), help you keep an eye on short and long-term goals and any bumps that pop up along the way. We are also proud to support your health and fitness goals by providing gym membership subsidies., • Preparing for your future: Imperial PFS offers a 401(k) with a company match, • Company culture: Our Associates are the foundation of our company and we want you to enjoy working here! With company lunches, corporate outings, and even the occasional ice cream truck, you never know what will pop up to make your day., • Peace of mind: Our insurance benefits include medical, prescription, dental, voluntary vision, voluntary life/dependent life, group term life, and AD&D., • Time to recharge: We offer paid time off, including vacation and sick time, along with paid holidays, in accordance with company policy and applicable laws. JOB SUMMARY: The Litigation Recovery Specialist is responsible for managing delinquent premium finance accounts and supporting the recovery of outstanding balances through internal efforts and external partners. This role works closely with attorneys, collection agencies, insurance carriers, and insureds to resolve accounts in a timely and professional manner. This role is ideal for individuals looking to build foundational experience in collections, account management, and litigation support within the insurance finance industry. KEY RESPONSIBILITIES: • Account Recovery Management:, • Manage a portfolio of delinquent accounts and drive resolution through appropriate recovery strategies, • Monitor account activity and determine next steps to support timely collection outcomes, • Litigation & Partner Coordination:, • Coordinate with external attorneys and collection agencies on recovery efforts, • Provide documentation, direction, and support throughout the recovery process, • Payment & Resolution Support:, • Assist with payment arrangements and settlement discussions within established guidelines, • Process payments and maintain accurate account records, • Communication & Correspondence:, • Draft and issue demand letters and other account-related communications, • Respond to inquiries from insureds, agents, and other stakeholders, • Documentation & Compliance:, • Maintain accurate account documentation and activity tracking, • Ensure adherence to company policies and regulatory requirements, • Ability to work on-site full-time for an initial onboarding period to support training and team integration; hybrid flexibility may be considered thereafter based on role needs and performance, • Other duties as assigned QUALIFICATIONS: • Education & Experience:, • Associate degree or equivalent relevant experience, • 0–1 years of experience in collections, customer service, or a related field preferred, • Professional Skills & Abilities:, • Strong communication and interpersonal skills with the ability to interact effectively across a variety of audiences, • Ability to manage multiple priorities and work independently in a fast-paced environment, • Sound judgment and decision-making skills when evaluating account resolution options, • Strong attention to detail with a focus on accuracy and follow-through, • Demonstrated initiative, accountability, and problem-solving skills, • Ability to build effective working relationships with internal teams and external partners, • Proficiency in Microsoft Office (Word, Excel, Outlook) The salary range for this position is $58,000 to $77,000. If an offer is made, the pay rate determinations will take into account relevant market data and the applicant’s prior experience, education and other qualifications directly related to the position to ensure internal equity. #IPFSUS

Job Description About Paradigm Paradigm offers a suite of legal practice software solutions that help lawyers manage, automate, and grow their firms. More than 50,000 lawyers across 170 countries use our products to shift the paradigm of how they practice law. With four world-class all-in-one legal practice management platforms - PracticePanther, Bill4Time, MerusCase, and LollyLaw - in addition to payments and accounting solutions powered by Headnote and TrustBooks, Paradigm empowers lawyers across the spectrum of practice area, geography, and business needs. At Paradigm, we are fast-paced, ambitious, and unified by a common vision to build the best legal technology products in the world. What is the role? As an entry-level Customer Onboarding Specialist with one of our leading products, MerusCase, you will be responsible for providing exceptional onboarding and customer experience through our customers' lifecycles. We are looking for a candidate who can maintain strong client relationships while operating in a nimble, fast-moving environment. The ideal candidate will be able to communicate with customers professionally, train customers on the software, resolve inquiries in a timely manner, be the voice of customers, and mitigate technical requests. In this role, you will: • Become a MerusCase expert and offer personalized service to show the value of the product for long-term use with your portfolio of clients., • Onboard & train customers on how to best utilize the software and consult clients on how the system can be used to increase efficiency in their day-to-day., • Be responsible for the management of a portfolio of clients to foster long-term business relationships., • Respond to high level customer inquiries as quickly and accurately as possible via email or phone., • Work collaboratively with other departments to resolve issues and deliver a great customer experience., • Work collaboratively with Customer Support to flag, escalate, and resolve requests from accounts., • Work collaboratively with Sales to ensure a smooth client transition and onboarding process., • Collect and manage product feedback from clients to share with our product team and participate in conversations advocating for an improved client experience., • Improve client satisfaction and retention., • Drive product adoption, share best practices, implement growth, and optimize strategies to drive maximum value and success with new and existing customers., • Perform other duties as assigned. Qualifications • 1-3 years of experience in a customer support, onboarding, or similar role, ideally in a SaaS environment, • Project management skills, • Experience leading initiatives and succeeding in a team environment, • High-growth or early-stage startup experience is preferred, • Knowledge in the legal industry advantageous Who is the ideal candidate? • Must be patient, empathetic, and have great communication skills, • Self-started and resourceful, • Data driven, • Strong interpersonal skills to work collaboratively with different departments, • Comfortable with technology and learning new software, • Ability to handle escalated customer issues, • Self-motivated, diligent, and can inspire others, • Excellent verbal and written communication skills, • Organized, detail oriented, and able to manage multiple tasks, • Must be personable and enjoy working in a client-facing role, • Able to discuss technically detailed processes and integrations with customers who are both tech-savvy and non-technical Benefits/Perks • Competitive salary, • Paid vacation + sick and parental leave, • Remote working flexibility, • Budget for home office improvements, • Company culture that encourages work / life balance, • 100% paid PPO medical, vision, and dental insurance, 401k matching, equity grants, • Bi-annual company retreats and many other fun activities to bring our team together as often as possible!

Job Description This is a fantastic opportunity to join Luminance, the pioneer of Legal-Grade™ AI for enterprise. Backed by internationally renowned VCs and named in both the Forbes AI 50 list of ‘Most Promising Private AI Companies in the World’ and Inc. 5000’s ‘Fastest Growing Companies in America’, Luminance is disrupting the legal profession around the globe. We are looking for a Customer Success Manager to help customers successfully adopt and maximize value from Luminance’s enterprise LegalTech platform. This role is ideal for someone who enjoys working in a consultative, outcomes-driven way and who is confident guiding customers through structured onboarding and long-term adoption journeys. As a Customer Success Manager at Luminance, you will partner with legal teams as they evolve their workflows and embrace AI-driven technology. You will play a key role in supporting customers through change, ensuring successful adoption, and helping them realize measurable value from their investment. The successful candidate will combine strong relationship-building skills with analytical thinking and disciplined delivery. You will manage onboarding milestones, align stakeholders, and act as a strategic partner as customers modernize their legal operations. We welcome candidates from Customer Success, Account Management, Project Management, Implementation, or client-facing legal roles including former lawyers who are passionate about technology and contributing to innovation within the legal industry. Responsibilities • Own and manage the post-sales customer experience across Luminance’s product suite, • Lead structured onboarding engagements, ensuring clear milestones, timelines, and stakeholder alignment, • Partner with customers as they adopt AI-driven solutions and modernize their legal workflows, • Guide customers through change management and drive strong user adoption across teams, • Act as the primary point of contact during onboarding and early lifecycle phases, • Build trusted relationships with key stakeholders across legal and business teams, • Partner with Sales, Implementation Specialists, Product, and Support teams to ensure a seamless and effective customer journey, • Monitor customer engagement and proactively address risks and opportunities, • Identify opportunities for account growth, renewals, and expanded product usage, • Advocate for customers internally, representing their feedback and priorities to Product and leadership teams to enhance product development and service delivery, • Deliver product demonstrations, training sessions, and enablement support Requirements • Experience in Customer Success, Account Management, Project Management, Implementation, Implementation Specialist, or a related customer-facing role within B2B SaaS - or experience as a legal professional transitioning into LegalTech, • Demonstrated ability to manage structured onboarding processes or customer-facing projects, • Experience supporting customers through technology adoption or organizational change initiatives, • Strong organizational and project management skills, with the ability to manage timelines and stakeholder expectations, • Experience supporting customers on guided, consultative software platforms (not purely self-serve), • Strong communication and stakeholder-management skills, • Ability to quickly learn and confidently explain advanced product functionality, • Analytical, proactive, and solution-oriented mindset, • Bachelor’s degree or equivalent practical experience Compensation - $75,000 - $80,000 Benefits discretionary bonus per quarter

Job Description WHO WE ARE Ready to shape the future of digital optimization with a global leader in AI-powered experience solutions? We invite you to join AB Tasty on our mission to help brands sell better by creating positive user experiences across all digital properties! Since our founding in 2009, we've partnered with over 1000 clients, including renowned brands like Kering, McDonald’s, Ulta Beauty, L’Oreal, Disneyland Paris, and LVMH among others. With a presence in 8 countries across 3 continents, our team of 300+ passionate individuals is dedicated to building the internet of the future. At AB Tasty, we're more than just a company – we're a community. Joining AB Tasty means becoming part of a diverse, dynamic team that values innovation and growth. Our company culture is at the heart of everything we do. We have our core values that shape our daily interactions and guide us in our mission: We bring client satisfaction We are impactful We go above and beyond We live one team, one dream We’re committed to creating a workplace where everyone feels empowered to share ideas, take risks, and make an impact. We also know that a happy team is a productive team, that’s why at AB Tasty, we’re not just about delivering top-notch digital experiences - we’re committed to nurturing our team and their professional journeys. Learn more about AB Tasty and our teams: About Us Your Journey with Us AB Tasty on Welcome to the Jungle THE TEAM The Customer Success Manager helps clients succeed with their digital optimization programs, guiding them to get the most from AB Tasty’s suite of products- including testing, personalization, feature management, search, insights and recommendations. Team: Enterprise Customer Success, North America Collaboration tools: Slack, Jira, Confluence, and more Tools: Churnzero, Gong, PowerBI Travel: occasional travel to client meetings YOUR MISSION As we say at AB Tasty, we’re the optimization partners pushing brave ideas from the inside out, and the CS team is at the heart of that mission. As part of this team, you’ll be a strategic partner, elevating clients’ digital performance and helping them deliver better experiences for their users. Manage a portfolio of enterprise clients, guiding them through platform onboarding, adoption, and long-term optimization strategies. Build and maintain trusted relationships with key stakeholders, combining technical fluency with clear business understanding. Drive measurable business outcomes, client retention, and account growth by linking platform usage to shared success plans. Lead onboarding, training, and strategic enablement sessions to build client confidence and accelerate time to value. Liaise with Key Account Managers, Engineering, Product, and Support teams to align internal resources, identify risk, and orchestrate cross-functional success. Develop deep expertise across multiple products while staying informed on industry trends Act as a proactive strategic partner who anticipates challenges, captures product feedback, and navigates complex environments beyond standard playbooks. WHAT YOU'LL BRING 4+ years client-facing SaaS or digital optimization managing enterprise accounts Confidence in engaging both decision-makers and end users (VPs, Heads of Marketing, Product Managers, Engineers) with a consultative mindset. Passion for UX design, analytics, e-commerce, and/or customer experience optimization, enabling you to provide tailored, strategic guidance. Strong operational rigor and a commitment to sharing learnings to help the broader team scale what works Confidence in navigating complex accounts as a resourceful critical thinker and problem-solver who approaches challenges with a resilient, solutions-oriented mindset. Basic knowledge of how websites work including HTML, CSS, and JavaScript; bonus for familiarity with React, Vue.js, Server-Side Rendering, SPA, APIs, or SDKs. To bridge the gap between technical and non-technical teams Eagerness to continuously learn and adapt in an evolving environment, embracing new products, processes, and team dynamics as we navigate organizational growth and integration. If you don’t meet 100% of these qualifications, tell us why you’d still be a great fit for this role in your application! WHY YOU'LL LOVE IT HERE Make a Real Impact: Directly influence our success and contribute to the company’s growth. Ownership & Autonomy: We believe in trust, no micromanagement, just the freedom to excel. International Culture: Collaborate with a diverse, global team across 8 countries. Career Development: We offer vast opportunities for professional growth, education, and upward mobility. Flexible Work: Enjoy a balanced schedule with up to 3 days of remote work per week. INTERVIEW PROCESS Step 1: Discovery interview with Talent Acquisition Specialist Step 2: Hiring Manager interview Step 3: Case study presentation Step 4: Final meeting with peers DETAILS Contract: Permanent full-time Location: New York Remote: up to 3 days/week

Job DescriptionWhy Charlie Health? Millions of people across the country are navigating mental health conditions, substance use disorders, and eating disorders, but too often, they're met with barriers to care. From limited local options and long wait times to treatment that lacks personalization, behavioral healthcare can leave people feeling unseen and unsupported. Charlie Health exists to change that. Our mission is to connect the world to life-saving behavioral health treatment. We deliver personalized, virtual care rooted in connection—between clients and clinicians, care teams, loved ones, and the communities that support them. By focusing on people with complex needs, we're expanding access to meaningful care and driving better outcomes from the comfort of home. As a rapidly growing organization, we're reaching more communities every day and building a team that's redefining what behavioral health treatment can look like. If you're ready to use your skills to drive lasting change and help more people access the care they deserve, we'd love to meet you. JOB SUMMARY: Intro to the Crisis Prevention and Response (CPR) Team Our Crisis Response and Prevention team envisions and enables our mission of A World Without Suicide. It is our goal that all of our clients find unwavering support and hope. Rooted in our core values of Connection, Commitment, and Congruence, we strive to transform crises into opportunities for growth and healing. With cutting-edge best practices and compassionate care, our team empowers individuals to seek help fearlessly. Our clients never give up, and neither do we. Together, we are driving the democratization of mental health treatment each and every day. Why is the CPR Team important? • Immediate Intervention: Prompt assistance during moments of acute distress or emotional upheaval., • Safety and Stabilization: Ensuring the well-being and stability of participants during critical situations., • Continuity of Care: Ensuring support during acute moments whilst in treatment ensuring continuity from the group experience to the individual/family experience., • Preventing Relapses and Hospitalizations: Reducing the risk of relapses and the need for hospitalizations., • Suicide and Self-Harm Prevention: Identifying warning signs and intervening to prevent self-harm or suicide. What does a Crisis Intervention Specialist do? A part time Crisis Intervention Specialist at Charlie Health plays a crucial role in ensuring the safety and stability of our clients during acute mental health crises. They are responsible for immediate screening and intervention when clients exhibit severe emotional distress or harmful behaviors. Crisis Intervention Specialists collaborate with the clinical team to screen risk of highly acute clients, develop crisis intervention plans, de-escalate dysregulated clients, and connect patients with appropriate resources to facilitate their recovery and well-being within the IOP setting. DUTIES & ESSENTIAL JOB FUNCTIONS: • Monitors crisis queues for clients receiving individual therapy, family therapy, and participating in group sessions, • Responds to inbound crisis calls providing real-time risk assessment, de-escalation, and safety planning, • Screen risk and collaborates on stabilization planning for clients at risk of harm to themselves or others, • Completes all required documentation in alignment with compliance standards and Charlie Health's best practices, • Serves as key point of contact for crisis triage during client group sessions in collaboration with Senior Care Coaches and Care Coaches, • Conducts case consults with Care Team members as needed, • Supports all Care Team members (i.e., Primary Therapists, Care Coaches, Group Facilitators, etc.) in collaboration regarding the client's care, • Other care coordination tasks as needed, • Other tasks and duties as assigned by the Director of Crisis Response and Prevention or the Chief Clinical Officer REQUIREMENTS: • Independently licensed clinician, • Previous experience in crisis preferred, • Ability to work a minimum of 12 hours per week with flexibility to meet the needs of the team and clients, • Motivated individual who is passionate about mental health, able to perform in a high-paced environment, and eager to play a formative role in shaping a growing business., • Excellent interpersonal and communication skills required. Familiarity with cloud-based communication and relevant software—Gmail, Slack, Dropbox, Zoom, EMR.Benefits Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here. POSITION CLASSIFICATION: W2 Part-Time • The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. Note to Colorado applicants: Applications will be accepted and reviewed on a rolling basis. Please note that this role is not available to candidates in Illinois. Based on the nature of this role, you will need to complete several state background checks for clearance to see clients. Florida requires a fingerprint based background check, with more information found here. Please note that the cost for this background check will be paid for in full by Charlie Health. Our Values • Connection: Care deeply & inspire hope., • Congruence: Stay curious & heed the evidence., • Commitment: Act with urgency & don't give up. Please do not call our public clinical admissions line in regard to this or any other job posting. Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Charlie Health, please go directly to our Careers Page: https://www.charliehealth.com/careers/current-openings. Charlie Health will never ask you to pay a fee or download software as part of the interview process with our company. In addition, Charlie Health will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All communications with Charlie Health Talent and People Operations professionals will only be sent from @charliehealth.com email addresses. Legitimate emails will never originate from gmail.com, yahoo.com, or other commercial email services. Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals. At Charlie Health, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all young people. Charlie Health applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation. By clicking "Submit application" below, you agree to Charlie Health's Privacy Policy and Terms of Service. By submitting your application, you agree to receive SMS messages from Charlie Health regarding your application. Message and data rates may apply. Message frequency varies. You can reply STOP to opt out at any time. For help, reply HELP.

Job DescriptionJob Summary We are seeking a highly motivated and customer-focused individual to join our team as a Client Services Specialist. As a Client Services Specialist, you will be responsible for managing and maintaining relationships with our clients, ensuring their satisfaction and success with our products and services. This is a great opportunity for someone who enjoys working in a fast-paced environment and has a passion for delivering exceptional customer service. Duties • Serve as the main point of contact for assigned clients, building strong relationships and providing excellent customer service, • Understand client needs and goals, and proactively identify opportunities to add value and drive client success, • Collaborate with internal teams to ensure client requests are addressed in a timely manner, • Assist clients on retail floor, • Interacting with clients and their dogs, • Communicating information and requirements to clients, • Making reservations and scheduling appointments through phone or by walk in clients., • Checking dogs in/out of grooming and collecting payment, • Assisting Retail Customers on the sales floor, • Assist stocking sales floor, • Stock and Maintain sales floor, • Assist with project management activities, including coordinating client onboarding, training, and implementation processes, • Communicate effectively with clients through various channels, including phone, email, and in-person meetingsRequirements, • 1-2 year's experience working in pet related field, • Must feel comfortable working with and around Dogs and Cats, • Excellent communication skills, both written and verbal, • Knowledge of project management principles and practices, • Sales experience is a plus, • Must be a team player. If you are a self-motivated individual who thrives in a collaborative environment and is passionate about delivering exceptional customer service, we would love to hear from you. Apply today to join our team as a Client Services Specialist!

Job DescriptionSalary: 63000 About Windcave: Founded in 1999 in New Zealand, Windcave has consistently led the way in the innovation of payment technology. Today, our global footprint extends across 40+ countries, supported by a dedicated team of over 400+ experts. We process billions of transactions annually, providing businesses with a comprehensive payment solution through a single provider. Our approach continuously sets new industry benchmarks and reflects our commitment to leading the market with self-developed, cutting-edge technologies. We support a wide range of industries, including retail, finance, hospitality, and more, with operations all over the globe. Position Objective The role of the Customer Management Specialist is to oversee the onboarding, change of ownership, and cancellation processes for Windcave merchant services customers, while also providing ongoing support to ensure positive customer experience. Key Responsibilities • Manage the end-to-end merchant onboarding process, working closely with merchants, Sales, Compliance, and other relevant stakeholders to ensure timely and seamless delivery., • Ensure all required merchant documentation, including AML/KYC information, is collected and accurately processed for application assessment., • Coordinate all internal correspondence and cross-functional communications through the team to support efficient case progression and issue resolution., • Process merchant account maintenance requests and update account information within the system., • Manage change-of-ownership requests and device cancellations to ensure system records remain accurate and up to date., • Investigate and resolve merchant service queries by liaising with internal teams and delivering a high standard of support., • Build and maintain strong relationships with merchants and internal stakeholders to deliver excellent service and enhance the overall merchant experience. Experience/ Skills required: • Bachelor's degree in a similar field., • An accounting certificate/qualification would be an advantage., • 13 years of proven experience in banking, credit, merchant services, or a similar role., • Previous customer service experience, preferably within a financial services environment., • Sound understanding of payment card products and services, and how they align with merchant needs., • Proficient in using Microsoft Office tools, including Excel, Word, and PowerPoint, to support a variety of tasks., • Strong analytical and problem-solving skills, with the ability to identify trends, patterns, and process issues effectively., • Excellent verbal and written communication skills, with the ability to convey ideas and feedback clearly and professionally., • Proven ability to build strong collaborative relationships across cross-functional teams and stakeholders., • Highly organised, with strong prioritisation skills and the ability to manage multiple tasks while meeting tight deadlines. Benefits: • Hybridworkoption(3daysworkfromoffice;2daysworkfromhome), • Competitiveremunerationpackage, • CareerDevelopmentandlong-termcareeropportunity, • Diverse,energeticandfriendlyteamenvironment, • Discountedhealthinsurance(dependinguponeligibility), • Benefits include Medical, Dental, Vision, Life, and a matching 401K WindcaveisanEqualOpportunityEmployerandcommittedtobuildingadiverseworkforce. Salary is $63,000 USD / Annum

Director of IP Operations Cooley is seeking a Director of IP Operations to join Cooley's IP team. About Cooley: Cooley is a global law firm with an expansive practice and more than 3,000 employees and partners worldwide. We value and celebrate diverse perspectives and strive to create a workplace where every individual can thrive. At the core of Cooley's success is the exceptional talent and unwavering spirit of our people. We embrace individuality while fostering a 'one-firm' culture where collaboration and creativity thrive. Our people are the foundation of our success and the driving force behind everything we do. *Hybrid Schedule Philosophy: As part of the Cooley culture, we recognize and appreciate the value of being together, in person, to build comradery with others in the office and to be a contributing member of the Cooley office. However, we also appreciate the benefits and flexibility that come from remote working. As such, the default assumption for most employees and partners is a hybrid schedule: some in-office presence and some work from home days absent certain essential in-office roles that require five (5) days/week in-office. Your supervisor will share more details about the hybrid schedule expectation for this role. Position summary: The Director of IP Operations is responsible for oversight of all aspects of IP operations (including applicable IP business professional management) within the IP operations teams. This role also drives IP Best Practice (BPC) initiatives as well as new and continuous learning and professional development opportunities for practitioners and business professionals. Specific duties and responsibilities include, but are not limited to, the following: Position responsibilities: Operations: • Systematically review processes and systems that support the Patent and Trademark, Copyright, and Advertising (TCA) practices. Identify issues, compliance, other risks and team priorities and propose process and systems improvements, • Develop methods for conducting quality control review of Patent docketing processes to ensure accuracy, consistency and adherence to the rules of 37 C.F.R., TMEP, and foreign national patent offices to ensure compliance with practice and firm risk management guidelines, • Monitor, review, and recommend new materials and resources that have the potential to improve management of the practices or to assist the practitioners/fee-earners/lawyers in providing enhanced service, • Interface with other firm departments to determine best practices and implement efficient workflow and integration points that will make the daily functions of the IP Services more efficient and will enable better collaboration as it relates to intakes and transfers, disengagements, electronic file management, and supporting marketing and business development initiatives, • Oversee IP systems team, including responsibility for the efficient operation of the IP Management System and other systems and software supporting IP Services, and the Patent and TCA practices, • Work collaboratively with Legal Intelligence, Technology, and Practice Innovation teams to ensure technology and specialized resources are adequately vetted, costs considered, and that IP Servies and Patent and TCA practitioners have the resources they need, • Effectively delegate tasks across the direct report manager and supervisor teams, • Establish accountability processes to ensure efficiency and accuracy of services provided, • Develop matrices to measure, evaluate and report on the effectiveness of the operations teams, • Coach and develop direct report managers and supervisors to achieve high client service and operational quality, consistency and high-level customer service, • Manage fixed fee and flat fee billing structure, analysis of costs, competitive data, and realization tracking making timely recommendations for change and improvement, • Together with the Director of Client Accounts and IP Services management, recommend and implement improvements to billing processes, • Lead practice, policies and procedures trainings and related trainings for new group intakes Best Practices (BPC): • Drive all functions of the US Patent Best Practices Committees with guidance from the Committee Chairs and Director of IP Services. Engage all members of BPC to maximize their contribution to the Committee, • Develop and coordinate methods to ensure implementation of BPC policies and directives, collaborating with the Patent Leadership Committee, practice group Resource Attorneys, the Director of IP Client Service, and IP Services management, • Facilitate patent and/or TCA Resource Attorney utilization by raising awareness about the purpose and focus of the role and by ensuring questions, requests, and projects that fall outside of the scope are directed and handled by the appropriate individual(s), • Responsible for all new (in collaboration Legal Talent and the applicable Resource Attorney/BPC) IP timekeeper/fee-earner supplemental orientation and onboarding, • Ensure that both practice-specific content and procedural training is effective, timely, complete and in compliance with IP procedures and BPC practices IP Services learning and development: • Ensure that substantive training and development materials and learning paths created by various IP managers and supervisors is consistent and aligned with department goals, • Collaborate with the Director of IP Client Service and IP Services management regarding course and curriculum content and effectiveness. Attention is to be given both at the specialist group level as well as to individual IP practice team assistants, trainees, and specialists. The goal of this program is to develop and retain highly qualified and efficient staff specialists who provide superior client service, • Work closely with HR, including the Associate Director of Development & Coaching (Business Professionals), to develop and monitor soft skills training and learning paths offered by HR. Promote business professional coaching offered through HR Local office IP support: • Serve as local office IP Services management resource overseeing daily operations to ensure group-wide services are effective, • Proactively engage with practitioners and business professionals, developing working relationships to be an effective gateway to all services of the IP Services department, • Assist with troubleshooting issues and work closely with IP Management team to provide responsive and efficient people or systems support to meet practitioner and client needs General responsibilities: • Prepare and deliver oral and written communications that are concise, convey tenacity, enthusiasm and innovative thinking, • Perform as a strategic partner to nurture new ideas and concepts. Identify, lead and manage innovative approaches to business challenges and work with the Patent Leadership Committee, IP Management, BPC and other departments to evolve operations and system processes that increase efficiency and mitigate risk, • Moderate and facilitate meetings comprised of IP partners, associates, practice group professionals and other administrative personnel; set and manage realistic expectations for project deliverables; put ideas into a practical context and coordinate efforts of multi-disciplinary teams to meet project deliverables, • Continuously review productivity and efficiency of employees; coordinate with HR to recommend educational opportunities to provide training that will enhance employee performance, • Provide day-to-day supervision of direct reports, ensure compliance with assigned work hours and monitor for compliance with all firm and department policies. Review and process time logs as needed (pertains to non-exempt direct reports), • Participate in hiring, performance appraisals, counseling, terminations and other employee lifecycle events in conjunction with HR, IP Senior Staffing & Employee Resource Manager and direct manager, • Keep Director of IP Services apprised of all business professional and management performance problems (managed day-to-day by the HR Business Partner, IP Senior Staffing & Employee Resource Manager, and direct manager), • Work closely with HR, Director of IP Services, IP Senior Staffing & Employee Resource Manager, and direct reports to ensure all performance concerns are properly documented and addressed, • In coordination with HR, prepare and maintain detailed and timely performance counseling notes, • Immediately report all risk management-related concerns following proscribed risk reporting process detailed in both the Patent Policies & Procedures and TCA Manuals, • Independently manage and work collaboratively on special projects, • Provide backup to IP management team members, as required, • Work within the guidelines of established IP principles and practices, • All other duties as assigned or required Skills & experience: Required: • After orientation at Cooley LLP, exhibit proficiency in the Microsoft Office suite, iManage and other firm applications, • Ability to work extended and/or weekend hours, as required, • Ability to travel, as required, • Bachelor's Degree or creditable experience, • Minimum 10 years' directly applicable IP experience with 5+ years' experience at a manager level with a professional services firm, preferably a law firm, • Proven experience managing, developing and mentoring managers and teams across functional areas of responsibility, • Project management experience, • Proven ability to identify and analyze complex issues and problems in management areas, and recommend and implement effective solutions Preferred: • Experience in a professional services or law firm environment, with proven ability to coach and motivate, • Experience researching IP status and history in PTO databases, including USPTO systems (PatentCenter, TSDR), WIPO Patentscope and Madrid Monitor, the EPO Patent Register, and EUIPO eSearch, as well as public databases in other jurisdictions, • Possess working knowledge and keep abreast of rules according to USPTO procedures, 37 C.F.R., the Manual of Patent Examining Procedure (MPEP) rules, and the Trademark Manual of Examining Procedure (TMEP) Competencies: • Work effectively and collaboratively as a team leader and member, • Interpret, clearly communicate and effectively enforce policies and procedures, • Maintain high standards for internal/external client service and quality control, • Unwavering ability to handle and maintain confidentiality regarding firm information, projects, client data (if applicable), • Inspire and lead in a way that gets the best contribution from a wide range of team members, • Champion and promote creativity and inclusion to help drive positive change, • Ability to work independently and under pressure/tight time constraints, • High aptitude for multi-tasking, • Creative and entrepreneurial approach to problem-solving and process improvement, • Strong analytical ability and implementation skills, • Strong project management skills, • Flexible and agile, ability to reprioritize with changes in the business, • Ability to meet deadlines and effectively complete operational and project-based assignments, • Strong initiative and a get-it-done attitude, • Excellent communication, interpersonal, leadership and management skills, • Customer service oriented, as demonstrated by strong attention to detail, organization and ability to prioritize work tasks and manage deadlines based upon internal and external client needs Cooley offers a competitive compensation and excellent benefits package and is committed to fair and equitable employment practices. EOE. The expected annual pay range for this position with a full-time schedule is $220,000 - $270,000. Please note that final offer amount will be dependent on geographic location, applicable experience and skillset of the candidate. We offer a full range of elective benefits including medical, health savings account (with applicable medical plan), dental, vision, health and/or dependent care flexible spending accounts, pre-tax commuter benefits, life insurance, AD&D, long-term care coverage, backup care for children and/or adults and other parental support benefits. In addition to elective benefit options, benefited employees receive firm-paid life insurance, AD&D, LTD, short term medical benefits as well as 25 days of Paid Time Off ("PTO") and 10 paid holidays each year. We provide generous parental leave and fertility benefits. New employees will attend a detailed benefit orientation to learn more about our many benefits and resources.

Our People team is responsible for managing and enhancing all aspects of human resources and employee experience. Our team oversees talent acquisition, including recruiting, interviewing and onboarding new hires, ensuring that the Firm attracts and retains top legal talent and business services professionals. We develop and implement HR policies, manage employee relations, and administer compensation and benefits programs to ensure a fair and supportive work environment. Additionally, the People team focuses on training, professional development, work allocation, mobility and fostering a positive workplace culture. We also handle performance management, employee engagement, and compliance with labor laws and regulations. Through our comprehensive HR strategies and initiatives, the People team ensures that the Firm's workforce around the world is motivated, skilled and mobilized to deliver on the Firm's objectives. The Senior Advisor, Recruitment provides professional support and advice within the Recruitment team on a wide range of People matters, including Recruitment queries relating to job descriptions or onboarding procedures. This role balances key operational duties with contributions to strategic conversations within the team. The Senior Advisor is expected to support development of innovative solutions to complex Recruitment problems and undertake detailed analysis to identify improvements and best practices. Drawing on in-depth knowledge of Recruitment in the Professional Services industry, this role helps to address complex issues and challenges, aiding the effective functioning of the Recruitment team and contributing to broader objectives. The roles and responsibilities of this job include: Contributes to the operational delivery, utilising comprehensive knowledge of the field to address complex issues and challenges Collaborates with the team and business leaders across the Firm to provide specialist advice and support on Recruitment matters including talent acquisition strategies, candidate selection and other hiring needs Performs analysis and investigation to identify areas for improvement within the team and common Recruitment processes, informing optimisation ideas to improve efficiency Monitors compliance with legal regulations and internal policies within the recruitment process, ensuring activities adhere to data protection requirements and ethical standards Collaborates with cross-functional teams to design and deliver training programmes, workshops, and initiatives to enhance employee engagement, productivity, and retention Oversees the creation of Recruitment reports, presentations and communications for internal stakeholders that boost the effectiveness programmes and initiatives Stays informed of industry trends and best practices in Recruitment, proactively identifying opportunities for continuous improvement and innovation to senior leaders Supervisors at this level will lead a team of junior professionals and/or coordinators, delegating and facilitating the work of others within established procedures and practices Individual contributors at this level will coordinate and review work within the team, providing guidance to less experienced members Providing professional support to the development of innovative solutions to complex problems and operational challenges Specialist - level knowledge in own discipline and good knowledge of other related disciplines Sound analytical and problem-solving skills, with the ability to independently conduct detailed analysis, investigate issues and identify solutions, seeking guidance only on atypical or complex issues Sound communication and interpersonal skills, both verbal and written, to effectively engage with team members and occasionally external stakeholders Bachelor's degree or equivalent through experience and relevant professional certification/qualification where appropriate to the discipline This role reports to Director, Recruitment Equal Opportunities White & Case is an Equal Employment Opportunity (EEO) employer and is committed to creating a fair workplace. It is our Firm's policy to recruit, employ, train, compensate and promote without regard to race, color, religion, creed, national origin, age, gender, sexual orientation, marital status, military or veteran status, disability, genetic information, or any other category protected by applicable law. Applicants who are interested in applying for a position and require an accommodation during the process should contact talent.acquisition@whitecase.com. Benefits at White & Case White & Case LLP offers a comprehensive suite of benefit programs to all eligible employees, including medical, dental, and vision insurance, life and disability coverage, 401(k) retirement savings, vacation time, and leave programs (including parental leave). Exempt roles are also performance bonus eligible. The Firm may modify and amend any job description at any time in its sole discretion. Nothing herein creates a contract of employment or otherwise modifies the at-will nature of employment. The above is only a general description of the essential duties associated with this position and does not represent an exhaustive or comprehensive list of all duties. New York Pay Range: $128,000 - $208,000. Salary range in other markets will vary. Note to Recruitment Agencies Our internal Recruitment team manages all aspects of lateral hiring. All agencies must have signed terms of business-specific to the relevant office-before submitting any candidates. CVs or applications sent directly to White & Case partners or employees will also not be considered formal introductions. If you have questions, please contact the relevant Recruitment team. We work with our preferred suppliers when engaging agencies.

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Job DescriptionBenefits: • 401(k), • 401(k) matching, • Bonus based on performance, • Competitive salary, • Dental insurance, • Flexible schedule, • Health insurance $22 to $27/hr guaranteed 40hrs/wk + benefits CHHA Immediate hire ========================================================= Greetings. This is Vanessa. I am a nursing school student who currently holds the position of Human Resource Coordinator for an exclusive supporting living and chronic illness management service. Here is a little bit about us; we dont just provide care we create Distinguished Living Experiences for high-profile clients and their families. Our clients are accomplished retirees, busy professionals, and families who expect care delivered with precision, dignity, and grace. We are seeking a Client Experience Specialist (CES) a Certified Home Health Aide in good standing with the State of New Jersey to lead our mission of building client confidence and supporting new team members. This position is perfect for a professional who loves caregiving and has the interest in learning leadership skills so he/she can inspire others. What this job is about: As a Client Experience Specialist, you will be the ambassador of our signature services and the first point of contact for both new clients and caregivers. You will work in four integrated domains alongside a nurse, a service planner and a client happiness manager. 1. Service Culture & Administrative Support Gain a deep understanding of our proprietary Distinguished Living Match System and luxury brand. • Support office leadership with care coordination tasks and amazing client experience. 1. Onboarding & Coaching New Caregivers Serve as the culture ambassador for new hires, modeling our iCARE principles of Integrity, Compassion, Accountability, and Excellence. • Support the agency to match caregivers to clients based on lifestyle, skill, and personality fit., • Guide team members through their first shifts and ongoing training. 1. Onboarding New Clients & Families Lead the first in-home visit to ensure clients and families feel confident and special. • Create a seamless transition from the service launch to client satisfaction., • Orient clients and family members to our unique systems, ensuring trust and peace of mind. 1. Direct Care & On-Call Leadership Provide hands-on care as the expert caregiver for specialized or complex cases. • Serve as after-hours on-call coordinator one week each month, ensuring continuity of care. Why is this job so special? This is not just another CHHA job. You will be the bridge between our office, our field team, and our clients shaping every step of the client experience so families feel supported and caregivers feel empowered. With guaranteed full-time forty hours a week hours, premium benefits, and opportunities for growth, this role is ideal for someone ready to lead and serve at the highest level. Requirements Current New Jersey Certified Home Health Aide (CHHA) license in good standing. • Reliable personal transportation (must drive yourself to and from work)., • Commitment to working every other weekend and every other holiday., • Exceptional communication, leadership, and problem-solving skills., • Passion for delivering luxury-level, personalized care. Why Join Us Our team members love working here because we offer: Guaranteed full-time hours with competitive pay. • Robust benefits: PTO, retirement plan, insurance options, career advancement leave, and more, • Our proprietary Distinguished Living Match System, ensuring youre paired with clients and cases that fit your skills and style, • A culture built on Serving Together, Growing Together., • Opportunities to advance into leadership roles and build a meaningful career. How to Apply If you are ready to combine hands-on care with leadership excellence, you want guaranteed forty hours a week with benefits and you want to make a difference for both caregivers and clients, we want to meet you. Apply Today Submit your resume and a brief cover letter describing why you are passionate about luxury caregiving. Thank you for your interest. I will respond to you within 24 working hours and we move quickly through our hiring process. . .

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