Distribution Center Supervisor- Webfullfillment E-Commerce
13 days ago
Fort Worth
Job Description ABOUT THE POSITION The Supervisor, Web Fulfillment supports and leads daily e-commerce operations to ensure all TandyLeather.com orders are processed with speed, accuracy, and care. This role partners closely with the Manager, Web Fulfillment to oversee a team of approximately 20 fulfillment associates, ensuring high performance across all aspects of the web order lifecycle—picking, packing, and shipping. This hands-on leadership position is responsible for driving order accuracy, maintaining workflow efficiency, enforcing safety standards, and fostering a positive, high-accountability culture. KEY RESPONSIBILITIES Order Fulfillment Operations • Supervise daily e-commerce order fulfillment, ensuring all online orders are accurately picked, packed, and shipped within established SLAs., • Monitor fulfillment queues and shipping priorities to maintain on-time performance and maximize customer satisfaction., • Lead and mentor a team of approximately 20 associates, fostering a culture of safety, accountability, and continuous improvement., • Partner with the Manager, Web Fulfillment, to schedule labor effectively, delegate assignments, and coach associates for growth and performance., • Uphold Tandy’s commitment to accuracy and service excellence by enforcing quality control standards throughout the fulfillment process., • Conduct regular audits to ensure accuracy in order picking, labeling, and packing., • Track and report on key performance indicators (KPIs), including order accuracy, throughput, time-to-ship, and productivity., • Identify workflow bottlenecks and collaborate cross-functionally with DC Operations, IT, and Customer Service to implement process improvements., • Partner with the Manager, Web Fulfillment, and other DC leaders to align daily priorities, share performance insights, and coordinate resource allocation., • Communicate proactively with Customer Service and E-commerce teams to resolve fulfillment issues and ensure smooth order flow., • Serve as a role model of teamwork, professionalism, and open communication. REQUIREMENTS Experience & Leadership • 2–4+ years of supervisory or lead experience in e-commerce or retail distribution fulfillment., • Proven ability to manage team performance in a high-volume, fast-paced environment., • Hands-on experience with warehouse management systems (WMS) and barcode scanning technologies., • Strong understanding of e-commerce fulfillment workflows, shipping methods (parcel, LTL), and packaging requirements., • Excellent interpersonal and communication skills with the ability to collaborate effectively across departments., • High school diploma or GED required; Associate’s or Bachelor’s degree preferred., • Reliable transportation and excellent attendance required., • Air conditioned/climate-controlled warehouse; moving soon to a brand-new location., • Competitive compensation – strong pay for performance culture., • Regular Incentive Bonus Programs – based on performance and productivity, a great way to grow your pay!, • Paid Holidays – 10 paid holidays available on day one of employment., • Paid Time Off – beginning at 30 days of employment., • Comprehensive health care coverage options: medical, dental, vision plus life and disability insurance, • 401(k) Plan – company matched, • Employee discounts on our products, • And much, much more! EQUAL EMPLOYMENT OPPORTUNITY At Tandy, our diversity is our strength, and we are committed to creating a safe and inclusive workplace for all employees regardless of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. Tandy is proud to be an equal-opportunity employer.