428 Best operations supervisor Jobs in Fort Worth, Texas (May 2026)

Assistant General Manager (AGM)

30 days ago

Fort Worth

Job Description Overview: The AGM is responsible for managing the entire kitchen's production staff, ensuring overall compliance with food production and menu specifications associated with O’Neill’s orders, and maintaining all equipment. The kitchen manager is the second in charge behind the culinary director, additionally, the AGM will directly train, develop, and coach all cooks. The AGM will be on-site supervisor and leader, a creative agent of solution-oriented actions in situations that require immediate action. The AGM will make decisions as the coordinator of team efficiency, productivity, scheduling/adjustments, documentation, vendor ordering, and directly managing food safety and HACCP compliance, following company procedures related to the health department, customer satisfaction, safety, and cost. The AGM will ensure that all team members are dressed in O’Neill’s uniforms, practice O’Neill’s food safety standards, work together in a professional and coordinated manner, communicate in real-time, answer phones as needed, and produce world-class cuisine and presentations, quality, and service internally and externally. The AGM will be responsible for culinary performance, product specification, and accuracy, which they will report to the Culinary Director. The AGM will assist in keeping up with company emails and client communication outside of work and/or when asked to provide the utmost customer service and timely responses to clients. Extended Training:  The AGM’s primary responsibility is to dynamically manage the kitchen staff through clear direction, communication, and training/coaching to maximize productivity and quality of work. In addition, the AGM will organize and orchestrate kitchen staff and operations to achieve exceptional cuisine to exact specifications and maximum profitability while maintaining O’Neill’s Quality, Guest Service & Performance Standards.  The AGM will assist in scheduling, directing, overseeing, and developing all kitchen staff, including disciplinary actions and performance reviews, as needed. The AGM implements and trains all staff on Food Safety and driver Safety, oversees/purchases food, establishes production levels and inventory controls through approved documentation tools, manages/controls food cost issues and provides solutions.  Under the direction of the GM, the AGM's primary responsibility is to uphold production efficiency, assign production lists, monitor and audit the quality of artistic displays, spec trays, quality salads, sandwiches, canapés, desserts, and sauces – and all hot and cold food preparation, which the Chef directs.  The AGM is one of the leading culinary professionals in O’Neill’s kitchen and will dress professionally and conduct himself or herself professionally with fellow team members, external customers, and peers.  The AGM is responsible for working with the Chefs and Expo team to prioritize orders, ensure the use of the freshest ingredients, accuracy in preparation, quality assurance, order finalization, and the use of appropriate packaging and labeling, labeling and overall compliance with MENU specifications associated with all O’Neill’s client orders. *The AGM is responsible for verifying that food quality and specifications match the kitchen-issued specifications.  Maintains a safe, orderly, and sanitized kitchen by setting up quart-sanitizer stations, monitoring and journaling temperature logs, and using gloves, food safety tools, and best practices when cooking and working in the kitchen.  Further responsibilities may include all purchasing requests and standards, verifying that purchased ingredients are of the required specification and ensuring that routine equipment cleaning and maintenance are carried out in their department.  When called upon, the AGM will safely operate company vehicles and drive in compliance with all local and federal laws and regulations to support operations.  The AGM must maintain ServSafe  The AGM answers kitchen phones as needed and maintains food safety certification at all times and Allergen Training.  The AGM will assist in keeping up with company emails and client communication outside of work and/or when asked to provide utmost customer service and timely responses to clients.  The AGM will work as a team leader at all times when on duty and communicate with administrative team, local operations, and the company call center as required or needed.  The AGM is responsible for coordinating guest service communication and administrative duties within the AGM operations for O’Neill, consistent with company policy and procedures, resulting in outstanding guest service and client loyalty.  The AGM will be responsible for providing an active and engaged level of personalized guest service and communication, as well as administration support while exhibiting a high level of security with the information provided by the client and adhering to all details.  Contribute to all functions and operations of their respective Operations teams.  Answer phones locally and take client calls as required to enhance service and client communications.  Work on assigned e-mails & client assignments that are coordinated by management.  Ensure any orders in the kitchen processes are updated, accurate, and coded properly.  Manage logging of receipts, pricing, revision updates, shopping, invoice entries, and payroll paperwork.  Process Event solutions using company-issued SOPS and resolution steps in management support.  Making sure that orders are received includes the necessary steps to confirm the order and accurately finalize the order, i.e.  Communicate all issues required to be passed down to management at the beginning and end of the shift using our KAT Program and Manifest Systems.  All other duties as assigned by the GM and Directors. Responsibilities: The AGM is responsible for adhering to and supervising the following:  Uniform and appearance standards  Answering answer emails when asked and while on duty.  Overall communication with clients when asked or while on duty.  Time MGMT of staff and operation.  Multitasking and efficient productivity  Project MGMT  Carry out decisions that affect labor and food cost control output to our satisfaction.  Mentoring and teaching  Adhering to sanitation standards and cleaning schedules  Adhering to dish pit standards and systems  Assisting in the communication of inventory levels  Adhering to vehicle maintenance programs  Adhering to ALL company SOPs Measures of Success: Annual Performance Review- success will be measured using results of the Annual Performance Review (which are established biannually), just before the new Fiscal Year starts & at the 6-month mark of the fiscal year, to include Specific Job Responsibilities and O’Neill’s Exceptional Service Goals: Company Vision, Mission & Purpose • Work Hard, Be Humble, • Prioritize Integrity & Accountability, • Live Every Day in a Guest Service-Centric Spirit, • Provide Clear & Inspiring Communication, • Commitment to World Class Teamwork & Performance Knowledge, Experience, and Skill Requirements:  Culinary degree or equivalent in a kitchen environment within the catering or fine dining establishment required  Strong experience in ordering, inventory, setting up par levels, recipe selection, culinary preparation, and knife skills are necessary. Other required expertise includes food and equipment safety and a strong knowledge of food production.  Individuals must possess excellent verbal and written communication skills and be proficient in email, Internet use, and basic office software programs.  Must have demonstrated ability to manage and maintain customer accounts and attention to detail.  Current ServSafe Food Handling Certificate Required or must be obtained within 7 days of hire.  A demonstrated ability to take orders and follow through, as well as to work well with others in a team-driven, fast-paced environment, is essential.  Must be energetic, enthusiastic, creative, and highly motivated to assist in food preparation and presentation.  Prior hospitality/food Production, Cooking & Managing experience preferred.  Must have an excellent driving record and pass an FAA on-ramp security clearance and a pre-employment drug and alcohol screening.  Must be able to read a P&L.  Must understand culinary costs.  Min. 2 years of kitchen management experience. OPERATIONAL DEMANDS:  The demands described here must be met by an employee to perform the essential function of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform basic functions.  A flexible work schedule is required, including weekends and holidays, and frequent travel availability is a must. The candidate must be able to travel in accordance with O’Neill’s current travel policy.  Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Multilingual is preferred.  Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to apply common sense understanding to carry out written, oral, or diagram instructions.  The physical demands described here must be met by an employee to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform basic functions.  While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee must frequently use hands to handle, reach, and carry with hands and arms. The employee is required to stand and walk. The employee must lift and/or move up to 20 pounds. Disclaimer: This position description highlights a general description of duties and responsibilities. Employee(s) may be assigned other duties in addition to or in lieu of those described herein, and any duties are subject to change at any time, according to the needs of the location or Company.

Operations supervisor jobs in Fort Worth, TexasCreate job alerts

Popular jobs searches in Fort Worth, Texas

Popular operations supervisor jobs locations