Pharmacy Technician - Lead
hace 1 mes
Charleston
Job DescriptionDescription: Position Summary The Lead Pharmacy Technician plays a key leadership role in supporting pharmacy operations across all Fetter pharmacies. Working under the supervision of licensed pharmacists, this position combines hands-on pharmacy technician responsibilities with leadership, training, quality oversight, and operational support. The Lead Pharmacy Technician serves as a mentor and resource for pharmacy technicians and cashiers, helping to standardize workflows, promote regulatory compliance, and foster a culture of excellence in patient care. This role offers an opportunity to make a meaningful impact by improving pharmacy operations, supporting staff development, and ensuring patients receive safe, efficient, and compassionate service. Essential ResponsibilitiesLeadership & Team Development • Serve as the primary mentor and resource for pharmacy technicians and cashiers., • Coordinate onboarding and training for new team members while supporting the continued development of existing staff., • Conduct competency assessments and provide coaching to promote consistent, high-quality performance., • Assist with scheduling, PTO approvals, and daily workflow coordination for pharmacy technicians., • Foster a positive, collaborative, and accountable team environment.Pharmacy Operations, • Perform all duties of a certified pharmacy technician, including:, • Processing and preparing prescriptions., • Entering prescription information into pharmacy software., • Utilizing electronic medical records (EMR)., • Assisting pharmacists with prescription fulfillment and medication distribution., • Maintaining accurate documentation and records., • Provide staffing support at all Fetter pharmacy locations as operational needs require.Quality & Compliance, • Promote compliance with departmental policies, state and federal regulations, and pharmacy best practices., • Monitor workflow quality and assist with competency reviews to maintain high standards of patient safety., • Participate in quality improvement initiatives and support pharmacy audits and compliance activities., • Assist in preparing quality and performance reports for leadership and committees.Inventory Management, • Monitor medication inventory and remove expired products., • Coordinate routine inventory cycle counts across pharmacy locations., • Assist with medication ordering and inventory control to ensure appropriate stock levels while minimizing waste., • Support accurate medication profile maintenance and prescription transfers when appropriate.Standardization & Process Improvement, • Partner with pharmacy leadership to develop, implement, and maintain standardized pharmacy procedures across all locations., • Identify opportunities to improve workflow efficiency, patient experience, and operational consistency., • Serve as a liaison between pharmacy technicians, pharmacists, providers, and clinical staff to facilitate effective communication and problem resolution.Patient Care, • Provide exceptional customer service while ensuring accurate prescription processing and medication distribution., • Maintain competency in serving patients across all age groups and diverse populations., • Support Fetter Health Care Network's mission of delivering high-quality care to underserved communities.Technology & Documentation, • Effectively utilize pharmacy management systems, electronic health records, and other technology platforms., • Maintain accurate documentation related to training, quality improvement, compliance, and inventory activities.Professional Responsibilities, • Maintain patient confidentiality and comply with all HIPAA regulations., • Demonstrate strong organizational, communication, time management, and problem-solving skills., • Perform other duties as assigned by the Pharmacist-in-Charge, Lead Pharmacist-in-Charge, Director of Clinical Services/Pharmacy Director, Chief Medical Officer, or Chief Executive Officer.Requirements: Working ConditionsPhysical Requirements • Stand and walk for extended periods throughout the workday., • Use a computer and keyboard for prolonged periods, including typing and documentation., • Read printed and electronic materials and communicate clearly both verbally and in writing., • Occasionally bend, kneel, crouch, or stoop while performing job duties., • Lift, carry, or move supplies and equipment weighing up to 30 pounds., • Maintain visual acuity for close work, including reading labels, medication packaging, and computer screens.Work Environment, • Work primarily in a pharmacy and clinical healthcare setting., • May be exposed to communicable diseases, blood, and other bodily fluids while following established infection control and safety protocols., • Travel between Fetter pharmacy locations and attend meetings as needed., • Occasionally work evenings or weekends to support operational needs.Knowledge, Skills & Abilities The ideal candidate will demonstrate: • Outstanding customer service skills with a commitment to providing compassionate patient care., • Excellent verbal and written communication skills, with the ability to build positive relationships with patients, providers, and team members., • Strong leadership, coaching, and mentoring skills to support the development of pharmacy technicians and support staff., • Exceptional organizational, time management, and problem-solving abilities., • Ability to prioritize responsibilities and work independently in a fast-paced healthcare environment., • Sound judgment, professionalism, discretion, and attention to detail., • Ability to effectively manage competing priorities while maintaining quality and accuracy., • Flexibility to travel between pharmacy locations to provide operational support as needed., • Ability to delegate responsibilities, coordinate workflow, and promote accountability among pharmacy technicians and support staff., • Commitment to teamwork, continuous improvement, regulatory compliance, and operational excellence.Education & ExperienceRequired Qualifications, • High school diploma or equivalent., • Current Pharmacy Technician Certification., • Current CPR certification., • Minimum of 3–5 years of experience as a pharmacy technician in a healthcare or pharmacy setting.Preferred Qualifications, • Previous leadership, supervisory, or lead pharmacy technician experience., • Experience training, onboarding, or mentoring pharmacy technicians or other support staff., • Experience working in a multi-site or ambulatory care pharmacy environment is a plus.