Patient Care Specialist III - Ambulatory
hace 29 días
Richmond
Job Description Patient Care Specialist III – Ambulatory Services Full‑Time | Richmond, VA Shift: 4:00 pm - 12:30 am We offer competitive compensation, schedule flexibility, and opportunities for leadership growth within a supportive, mission‑driven environment. As a Patient Care Specialist III (PCS III – Ambulatory Services) at our Richmond, VA location, you will serve as a frontline leader within our ambulatory and transitional living programs. In addition to providing direct patient care, you will mentor PCS I and PCS II teammates, provide real‑time coaching, and collaborate with leadership to ensure patient care practices align with clinical best practices, regulatory standards, and organizational expectations. Why Pinnacle • Leadership‑focused role with defined career progression, • Collaborative, mission‑driven care environment, • Opportunities to directly impact patient outcomes and team performance, • 18 days Paid Time Off (PTO) and 8 paid holidays, • Variable pay structure based on experience and education, • Shift differential for evening coverage, • Defined career pathing through the Patient Care Specialist Tier Program, • Substance Use Disorder Treatment and Recovery Loan Repayment Program (STAR LRP) at eligible facilities, • Access to 600+ free CEU courses, • Discounted tuition opportunities through Capella University, • Schedule flexibility to support work‑life balance, • Merit‑based increases recognizing performance and leadership growth, • High school diploma or equivalent, • Minimum of two (2) years of experience in a behavioral healthcare or substance use treatment setting, • Intermediate knowledge of addiction and the recovery process, • Strong working knowledge of Microsoft Office (Outlook, Teams, Word), • Demonstrated ability to mentor, coach, and support teammates, • Valid driver’s license in the state of employment, • CPR and MANDT certification (training provided and maintained as required), • Associate degree in a behavioral science discipline, • State‑recognized Peer Support Certification or addiction training certification, • Advanced knowledge of addiction treatment and recovery principles, • Support patient engagement through role modeling, motivational interviewing, and reinforcement of program expectations, • Promote a trauma‑informed, recovery‑oriented environment through calm leadership and respectful enforcement of program guidelines, • Support AMA prevention and early intervention by monitoring risk indicators and communicating concerns to the treatment team, • Assist with admissions by monitoring patient safety, ensuring orientation, and completing required documentation, • Facilitate patient cellphone access in accordance with the Transitional Living Playbook, • Follow all safety, medical, infection control, and security protocols, including searches, drug screen observations, and heat treatments, • Search patients and belongings for contraband and manage valuables according to policy, • Monitor patient self‑administration of medications and obtain vital signs as required, • Maintain readiness for medical and behavioral emergencies, including overdose response and Narcan administration, • Complete timely and accurate EHR and facility documentation, including shift reports, incident reports, and patient observations, • Facilitate or support patient activities, recovery support groups, and life skills development, • Assist with meal planning, grocery orders, and independent living skill development, • Support patients with basic aftercare planning documentation and coordination with the treatment team, • Provide safe and compliant transportation for patients and maintain accurate mileage records, • Organize and facilitate store runs and community outings in accordance with established guidelines, • Maintain a clean, safe, and structured physical environment through routine inspections, • Ensure duties are performed in alignment with CARF standards to support accreditation readiness, • Provide peer mentorship and real‑time coaching to PCS I and PCS II teammates, • Support onboarding and development of new teammates through training and feedback, • Model professionalism, accountability, and best practices in patient care and documentation, • Collaborate with leadership to improve workflows, patient experience, and care quality, • Assist with scheduling support, shift coverage, special projects, or audits as needed, • Maintain required training and certifications