San Antonio
Job Description The Receptionist serves as the primary point of contact for homeowners, vendors, and visitors, providing exceptional customer service and administrative support. This role is responsible for managing front desk operations, handling payments and documentation, coordinating communications, and supporting Community Managers and office staff. The Receptionist plays an important role in maintaining a professional, organized, and welcoming office environment while ensuring accurate records and adherence to established policies and procedures. RESPONSIBILITIES Front Desk & Customer Service • Greet, welcome, and assist homeowners and visitors in a professional, courteous, and customer-focused manner., • Respond to walk-in inquiries, by providing general information or directing individuals to appropriate staff or departments., • Answer and route all incoming phone calls promptly and accurately., • Take clear, detailed messages and ensure timely follow-up with appropriate personnel., • Schedule appointments for Community Managers (CMs) and coordinate meeting logistics as needed., • Serve as a primary contact for homeowner inquiries via phone, email, and in person interactions., • Provide accurate information regarding community policies, assessments, amenities, and general HOA procedures., • Accept payments from homeowners, including checks for assessments and other fees., • Maintain accurate and timely records of payments received in accordance with established procedures., • Ensure checks are properly secured and prepared for courier pickup., • Open and close the main office in accordance with established security and operational procedures., • Maintain the cleanliness, organization, and professional appearance of the front desk and reception area., • Accept, sign for, and log deliveries; notify appropriate staff of received packages or materials., • Receive, date-stamp, and distribute paperwork and documentation from homeowners., • Sell and distribute amenity access devices in accordance with company policies. Required Experience and Education • High school diploma or equivalent required., • Minimum of one (1) year of experience in a receptionist, front desk, customer service, or administrative support role., • Prior experience in property management, HOA, or community management environments., • Bilingual proficiency in English and Spanish., • Experience handling cash, checks, or payment processing., • Strong customer service orientation with the ability to interact professionally with diverse individuals., • Demonstrated de-escalation and conflict management skills., • Excellent verbal and written communication skills., • Strong organizational and recordkeeping abilities with attention to detail., • Intermediate computer skills, including proficiency with email, data entry, and office management systems., • Ability to multitask, prioritize responsibilities, and work efficiently in a fast-paced office environment. The physical requirements can vary, but generally, they may include: • Lifting: Ability to lift, carry, and move items weighing up to approximately 15 pounds, such as packages, office supplies, or files., • Mobility: Ability to move throughout the office to greet visitors, receive deliveries, and assist staff as needed. Occasional walking, bending, reaching, and light physical movement throughout the workday., • Working Conditions: Primarily performed in a professional office environment. Regular interaction with homeowners, staff, and vendors at the front desk and via phone. Minimal exposure to noise, with occasional periods of increased activity during peak hours., • Personal Protective Gear: No personal protective equipment (PPE) is generally required for this position., • Extended Sitting or Standing: Ability to sit or stand for extended periods while performing desk and computer-based tasks. Ability to stand for extended periods while assisting walk-in homeowners and managing front desk operations., • Manual Dexterity: Frequent use of hands and fingers for typing, writing, filing, handling paperwork, operating office equipment, and processing payments. Ability to operate standard office equipment such as computers, phones, printers, and scanners. WHAT WE OFFER: • Comprehensive benefits package including medical, dental, and vision, • Wellness program, • Flexible Spending Accounts, • Company-matching 401k contributions, • Paid time off for vacation, holidays, medical, and volunteering, • Paid parental leave, • Training and educational assistance, • Support programs, including Employee Assistance Program and Calm Health, • Optional benefits including short- and long-term disability, life insurance, and pet insurance, • Most importantly, a caring team who is dedicated to your success!