Windsor Mill
Job DescriptionDescription: Neu-Ion is a women-owned, second-generation business proudly based in Maryland. Our state-of-the-art regeneration plant, the only one of its kind in Maryland. ensures complete quality control and fast turnaround times. Our in-house team of certified technicians brings decades of hands-on expertise to every job. From your first consultation to long-term maintenance, we guide you every step of the way, ensuring your system performs with consistency, compliance, and clarity. Position Summary: The Dispatcher is responsible for managing and coordinating the daily schedules of field technicians to ensure timely and efficient service delivery. This role serves as a critical communication link between customers, technicians, and the company, ensuring that installation, repair, and maintenance services are executed smoothly and effectively. Key Responsibilities: Scheduling and Dispatching: • Answer phone/email and create emergency work orders (notify Service Manager for scheduling direction), • Move any work orders not completed the day before ahead on the WT scheduler, • Work with Service Manager to have schedule set 3 days in advance, • Work with Service Manager to develop routes for technicians, • Handle inbound calls and emails regarding service inquiries, scheduling, and updates, • Confirm appointments and provide real-time status updates, • Communicate work orders, customer details, and specific job requirements, • Ensure technicians have necessary tools, parts, and instructions, • Plan and optimize routes for field technicians, • Maximize efficiency and reduce travel time, • Address scheduling conflicts, • Handle emergency service requests, • Manage unexpected delays, • Maintain accurate logs of service calls, • Track technician assignments, • Document customer interactions, • Use company software/CRM systems effectively, • Track and measure performance against KPI’s Requirements:, • Experience as a dispatcher in water purity or technical service industry, • Strong organizational and time management skills, • Excellent communication skills, both verbal and written, • Familiarity with scheduling and dispatching software, • Basic technical knowledge of water purification systems (preferred, training provided), • Proactive and solution-oriented approach, • Strong interpersonal skills, • Detail-oriented with focus on accuracy Office-based position with frequent interaction with field technicians and customers May require occasional on-call availability for urgent service requests The physical demands for this dispatch position include: • Sitting: Remaining in a seated position for extended periods., • Standing or Walking: Moving about on foot, which can be required during dispatch operations., • Lifting or Carrying: Transporting items, which may involve lifting and carrying parcels, packages, and other items., • Reaching: Extending the arm(s) with the hand(s) higher than the head, which can be necessary for monitoring and dispatching., • Pushing or Pulling: Exerting force upon an object to move it away or toward the origin of the force. Neu-Ion offers a comprehensive benefits package that includes medical, dental and vision insurance. Paid Time Off, 401K, EAP and more!