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Job Description General Job Summary: Under the general direction of the VP & Chief Clinical Officer, the Director, Tissue Recovery leads and guides the Tissue Recovery staff and Tissue Program staff towards accomplishing the organization’s mission and goals by providing oversight of daily tissue recovery operations. The Director, Tissue Recovery serves as the clinical expert for donor suitability, tissue recovery, processor criteria, medical examiner/funeral home relationships, supply needs, quality metrics, and tissue training for the organization. The Director, Tissue Recovery is responsible for creating an annual budget, forecasting tissue projections and revenue, and maintaining fiscal responsibility within the department. In addition, the Director, Tissue Recovery is responsible for negotiating and adherence to processor agreements which includes monthly, quarterly, and annual caps. The Director, Tissue Recovery is accountable for the tissue recovery staff’s adherence to all regulatory and accrediting agency standards, including, but not limited to CMS, FDA and AATB, as well as all internal organizational policies, procedures, and guidelines. The Director, Tissue Recovery is responsible for strategic planning as it relates to departmental and tissue program growth and investigating business opportunities that lead to an increase in tissue donation and/or improvement in clinical outcomes. Position requires travel to Infinite Legacy regional offices. Education and Experience: • Bachelor’s Degree in a health-related field is required. Master’s degree preferred., • At least 5 years of related experience required with demonstrated knowledge in tissue screening, authorization, and/or recovery)., • Demonstrated leadership and/or supervisory experience., • Ensures that the Tissue Recovery department is adequately staffed and trained to provide appropriate and efficient response to referrals, accurate evaluation of potential donors and timely and efficient recovery of tissues., • Promotes research and technology advances in the organization by staying current with trends in the industry, identifying opportunities, and participating in research design., • At the request of Human Resources, participates in the screening and hiring process of new employees., • Responsible for oversight of final approval of all timesheets, PTO, expense reports and corrects any discrepancies prior to forwarding to Finance., • Manages and leads staff to increase tissue donation volume and grafts per donor and overall quality of recoveries, in conjunction with internal department leaders and external partners, • Oversees the daily workflow of the department and the Administrator on Call program, • Provides constructive and timely performance evaluations with designated departmental leaders., • In collaboration with HR and department leaders, manages discipline and termination of employees in accordance with company policy., • Excellent organization and time management skills; ability to function independently and collaboratively., • Good problem-solving and creative thinking skills, and well-developed personal stress management skills., • Demonstrated leadership skills, as well as excellent interpersonal skills and ability to communicate effectively, both verbally and in writing., • Must be certified as a tissue banking specialist (CTBS) and maintain that certification in good standing within 2 years of hire, • Must remain proficient in all regulatory and accrediting agency standards and policies., • Serves as a liaison to the organization’s tissue processing partners, ensuring compliance with processor specific policies and procedures. Makes recommendations to the VP and Chief Clinical Officerregarding contract matters. Maintains effective relationships with tissue processors and attends meetings, conference/video calls as required., • Works with the Hospital Services, Family Services, and Donor Services teams to identify opportunities for increased donation through education and presentation of common integrated message. This includes providing both public and professional in-services or education when needed., • Ensures the ongoing clinical competence and compliance of the staff through a variety of methods including ongoing education, processor feed-back reports, case reviews/debriefs, self-paced learning modules, case participation, wet-lab, TrainCaster, focused learning and training activities., • Develops and manages the departmental budget. Routinely engages in processes to create opportunities and implement methods to reduce the costs of tissue recovery services. Approves the departmental review of variance reports and meets with the finance department to track and trend average standard acquisition fees., • In collaboration with Quality Systems, ensures timely response to SOP modifications and compliance, CAPA, ongoing competencies and quality improvement projects., • In conjunction with the Education department, manages the training efforts and training compliance timelines for the TR Department. This includes the development and implementation of department-specific training in conjunction with ancillary partners such as processors, vendors, funeral homes, OCME, transport companies, transplant centers and/or hospital partners., • In collaboration with the Quality, Education, Facilities, Donor Services and Family Services leadership, participates in the identification, planning, implementation, and process confirmation of improvement opportunities., • Participates as a member of Leadership, including attendance at required meetings, retreats, planning sessions and other meetings as necessary. Maintains effective and professional working relationships with departmental leaders, as well as personnel involved in the donation process., • Participates on regional and national committees as appropriate. Attends an AATB, EBAA, meeting or workshop at least once every year., • Keeps knowledge current through participation in AATB, EBNA, etc., • Serves as emergency contact for applicable departments, including sick calls,emergencies, and disaster recovery planning. During times of decreased staffing/emergency, may be required to fill schedule holes and/or timeframes necessary., • Participates as a member of the Leadership Team demonstrating Infinite Legacy core values and attending meetings such as team meetings, retreats, planning sessions, etc., • Serves as a tissue administrator on-call (TAOC).Other duties as assigned.

Job Description OMB NO: 1625-0120 Expiration Date: 01/30/2025 Announcement #: 6462 Opening Date: 17 September 2025 Pay Plan/Series/Pay Band: NF-1101-03 Closing Date: Until Filled Work Schedule: Full-Time Position: Store Manager I Salary:$46,500+/annually Depending on Experience Who May Apply: All Sources Location: Baltimore, MD- Exchange Join us as a Store Manager at the Baltimore Coast Guard Exchange! Lead a dedicated team, drive sales, and create an exceptional shopping experience for our community. If you have strong leadership skills and a passion for customer service, we invite you to apply and make a difference! Up to 10% HIRING INCENTIVE *Subject to terms and conditions DUTIES: Management a retail activity with annual sales of under $5M. Responsible for the direction and supervision of all store personnel. Assists customers and resolves complaints. Interviews, hires, trains or directs training of assigned personnel. Encourages and develops employees by coaching, providing adequate training, and opportunities for growth. Assists in developing promotional sales in conjunction with the CSC HQ staff. Oversees competitive price checks and submits to HQ buying staff to change pricing. Works with vendors and the HQ buying staff in executing operations of assigned departments or selections. Ensures store recovery. Supervises vending and warehouse operations. Welcome customers, maintain product knowledge and help with the selection of merchandise. React to all concerns of customers quickly with a sense of importance. Key carrier, opening and closing of the store as required, weekends as scheduled. Review monthly P&L’s with goal of comparing actual figures to plan, when plan is not achieved, where possible initiate plan of action to bring in line future months. Will ensure all policies regarding Loss Prevention are adhered to, be alert and proactive regarding shrink and the Alert Line. Will ensure that all associates are in compliance with established safety standards and emergency preparedness requirements. Will ensure all employees receive Coast Guard required training, including but not limited to Civil Rights Awareness and Sexual Harassment Prevention. Will ensure all CG and Federal required posters are prominently displayed in an area visible to all employees. Perform other related duties as assigned. You will be evaluated for this position based on how well you meet the qualifications below. Your resume/application must demonstrate the required experience/education. Please see additional information on how your application is evaluated. QUALIFICATIONS REQUIRED: Minimum: • Two years experience as a department manager or assistant manager in a retail environment., • Ability to routinely lift 10 pounds and occasionally lift 25 pounds and stand for long periods of time., • P&L analysis experience. Preferred (in addition to the minimum): • Prior retail merchandising experience., • Current USCG NAF department manager or assistant manager. Why Work for Us? At the Coast Guard Exchange, we believe in taking care of our team just as much as we take care of our customers. Here’s why you’ll love working with us: • Work-Life Balance: We understand the importance of personal time. Enjoy a healthy balance between work and life with our flexible schedules., • Investing in Your Future: Secure your financial future with our 401k plan and company pension plan, designed to help you save for tomorrow, today., • Company Wellness Initiatives: We support your well-being with wellness programs aimed at keeping you healthy, happy, and at your best., • Flexible Schedules: We know life is unpredictable, so we offer flexible schedules to help you manage your commitments and personal needs., • Professional Growth: Grow your career with us through opportunities for training, development, and career advancement. Join a team that values your well-being and professional growth—apply today! USCG COMMUNITY SERVICES COMMAND COMPREHENSIVE BENEFITS: By choosing to work for the Coast Guard Community Services Command, you will enjoy one of the best benefit packages available anywhere. Benefit offerings are subject to applicable worker categories (Full-time, Part-time, Intermittent), location, position, and length of time in service. • Paid Annual and Sick Leave, • Holiday Pay, • Medical/Dental/Vision Insurance, • Flexible/Dependent Spending Account, • Pension Plan, • 401k Savings Plan, • Life Insurance, • Short Term/Long Term Disability, • Tuition Assistance, • Paid Parental Leave OTHER ESSENTIAL INFORMATION: • Selectee will be required to participate in Direct Deposit/Electronic Funds Transfer as the Standard method of payment for payroll and travel purposes., • Males born after 12/31/59 and at least 18 years of age must be registered with the Selective Service System, unless covered by an exemption under the Selective Service Law, in accordance with 5 U.S. Code 3378. Selectee will be required to provide a written statement regarding his registration status unless he is exempted by this statute., • Must satisfactorily complete a Federal Background check and all pre-employment requirements, which may include, but are not limited to, background checks, security clearances, drug testing, verification of employment history, and any other requirements applicable to this position. Additionally, you may be required to meet specific job-related qualifications or certifications as a condition of your employment., • Applicants may not be employed in the chain of command of their relatives., • This agency provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency. The decision on granting reasonable accommodation will be on a case-by-case basis. HOW TO APPLY Additional Information on how you will be evaluated: Your resume or application must clearly demonstrate the required experience and/or education. Experience includes both paid and unpaid work, such as volunteer service through National Service programs (e.g., professional, philanthropic, religious, community, student, social, committee, sports, or internships). Volunteer work can help develop essential skills, competencies, and leadership experience that may translate directly to paid employment. Your resume is the primary tool used to assess your qualifications. Therefore, we strongly encourage you to provide clear, specific, and detailed descriptions of your experience. You MUST submit a resume or any other written format in English of your choice. It is recommended the resume clearly identifies: (1) The announcement number, title and pay band of the job you are applying for, and, (2) Information such as full name; mailing address; country of citizenship (U.S. Citizenship required OR valid authorization to work in the US); highest Federal grade or NAF pay band held with job series, title, and dates held (if applicable); a statement requiring proof of veterans’ preference by means of DD 214; education; and relevant work experience including start/end dates, supervisor’s name and phone number, salary and title, series and grade if experience was with a non-appropriated fund instrumentality of the Federal government. You should also include a copy of your most recent performance appraisal if you are a current Federal or NAF employee. Applications may not be sent in franked Government envelopes; applications filed in this fashion will not receive consideration. If information is not complete, you may be excluded from consideration. The first application and/or resume submitted for a specific requisition will be considered the only submission. Any duplicate submissions to the same requisition will not be considered. The application date will be used in determining these factors. Outside Candidates: To apply, please visit our website at and click on “Careers” at bottom of the page. Internal Candidates: Sign into ADP Workforce now. Click on Myself/Talent/Career Center. Search by location or Job Title for: Store Manager I FT 6462 Baltimore, MD US Equal Employment Opportunity: All candidates will be considered without regard to any non-merit factor such as race, color, religion, sexual orientation, national origin, age, disability, or marital status. PRIVACY ACT NOTICE Authority: The U.S. Coast Guard rates applicants under the authority of Title 5 of U.S. Code, Sections 301, 1104, 1302, 2103, 3301, 3304, Executive Order 9397, and Departmental Regulations. Principal Purpose: To collect information needed to determine how well an applicant’s education and work experience qualifies them for the job they are applying for. Routine Use: This information provided will be shared with the hiring manager and interview panel members. It may also be shared in response to a request for discovery or for appearance of a witness, information that is relevant to the subject matter involved in a pending judicial or administrative proceeding. Disclosure: Voluntary, however, failure to disclose the requested information may result in an applicant not receiving consideration for a position in which the information is needed. Paperwork Reduction Act Statement: An agency may not conduct or sponsor an information collection, and a person is not required to respond to this information unless it displays a current valid OMB control number and an expiration date. The control number for this collection is OMB 1625-0120, expiration 01/30/2025. The estimated average time to complete this application is 40 minutes. If you have any comments regarding the burden estimate you can write to U.S. Coast Guard, Community Services Command, 510 Independence Parkway, Suite 500, Chesapeake, VA 23320. #ZR

MUST HAVE SALESFORCE - PPO Medical, Dental, Vision, 5 days sick leave, 401k account, additional fringe benefits! This Jobot Consulting Job is hosted by: Brittany Packard Are you a fit? Easy Apply now by clicking the "Apply Now" button and sending us your resume. Salary: $28 - $30 per hour A bit about us: We are a family-owned leader in industrial mechanical services across the Mid-Atlantic region. For more than 20 years, we’ve partnered with clients to keep mission-critical facilities running at peak performance. Our expertise spans boilers, compressors, pumps, filtration, HVAC, and electrical systems, with services ranging from design and installation to preventative maintenance, emergency support, and system monitoring. We pride ourselves on delivering reliable, sustainable solutions that support operational efficiency and long-term success for our clients. Our team combines technical excellence with a commitment to innovation and customer care, ensuring every project is approached with safety, integrity, and performance in mind. Why join us? • medical, • dental, • vision, • sick leave, • 401k account, • fringe benefits Job Details Job Title: Dispatch Assistant Location: Arbutus, MD Compensation: $28–$30 per hour Schedule: Full-time, 7:30 AM – 4:30 PM, onsite About Us We are a family-owned leader in industrial mechanical services across the Mid-Atlantic region. For more than 20 years, we’ve partnered with clients to keep mission-critical facilities running at peak performance. Our expertise spans boilers, compressors, pumps, filtration, HVAC, and electrical systems, with services ranging from design and installation to preventative maintenance, emergency support, and system monitoring. We pride ourselves on delivering reliable, sustainable solutions that support operational efficiency and long-term success for our clients. Position Overview We are seeking a detail-oriented and proactive Dispatch Assistant to support our service operations team. This role is key to ensuring seamless scheduling, efficient coordination with technicians, and timely customer service. The ideal candidate will be highly organized, able to multitask in a fast-paced environment, and comfortable collaborating across teams. Key Responsibilities Set up preventive maintenance (PM) jobs, move them to dispatch, and order necessary parts Assist with scheduling PMs and adding PTO to the schedule Set up work orders (WO) and coordinate parts ordering Monitor and follow up on parts status and update forecast dates Convert and send technician leads Check time entries and follow up with technicians as needed Confirm job status with technicians prior to daily scheduling meetings Take incoming service calls and provide backup coverage when a CSR is out Support customer requests, including providing service reports and setting up callbacks Qualifications Previous dispatch, scheduling, or administrative support experience preferred Strong organizational and communication skills with attention to detail Ability to work in a fast-paced environment and manage multiple priorities Must be proficient in Salesforce (required) Team-oriented mindset with a focus on service and collaboration What We Offer Competitive hourly pay ($28–$30 per hour) Full-time, stable schedule (7:30 AM – 4:30 PM, onsite in Arbutus) Opportunity to contribute to a supportive and mission-driven team Interested in hearing more? Easy Apply now by clicking the "Apply Now" button. Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.

Job Description Surgical Scheduler Baltimore, Maryland MUST: Experienced Surgical Scheduler 2 plus years of current Surgery Scheduling experience Must have experience with Prior Authorization Must have experience with EMR Must have strong verbal and written communication skills Must have previous experience working patient admissions Must have experience working in a fast-paced environment DUTIES: Surgical Scheduler will be responsible for, but not limited to the following: Obtaining pre-op test results and clearances Ensure that pre-op and post-op appointments are scheduled Preps physician charges Submit surgical and consult charges Ensuring appropriate authorizations are obtained Getting information to appropriate facilities serving as a liaison between the physicians, mid- level practitioners, and the surgery scheduler Assisting with precertification Assist with front desk operations Assist with collections Sets priorities and organizes work Schedules patient procedures to ensure efficient and accurate processing of information. This includes procedures in the operating room, GI lab, and arrangements for 23-hour stay Coordinates with anesthesia groups to confirm scheduling for coverage Accurately uses procedure codes to ensure proper billing Verifies information being entered into system is correct, i.e. spelling of name, DOB, gender, insurance information, etc. Ensuring all necessary paperwork for any patient -add on'' is received by the appropriate staff Communicates changes to schedule to appropriate staff Ensures all required fields in system are completed Works closely with OR director to avoid equipment or supply conflicts Alerts administration when new doctors or procedures are scheduled Cross trains with other areas Other duties as assigned Completes consents and ensures accuracy before submitting to the chart builder Promote positive relationships with scheduling coordinators, physicians and nursing staff members throughout the scheduling process Coordinate and schedule test/surgeries, follow-up appointments as designated by physicians Interact with patients, physicians and other staff both within the practice and outside facilities providing accurate, timely and responsive information Ensure efficient telephone communication Follow all written protocols and procedures of the practice Work as a team member within the scheduling department and all other departments Must be able to recognize and respond appropriately to urgent/emergent situations per protocols Establish and maintain effective working relationships with physicians, staff and management Accurately and efficiently gathering data and preparing charts for pre-procedural patients and providing support to the preadmissions nursing staff Helping with supply management and ordering of supplies for Perioperative Services Case updates surgical and procedural cases accurately, capturing all clinical data points and personnel and all supplies for accurate billing *Quadrant, Inc. is an equal opportunity and affirmative action employer. Quadrant is committed to administering all employment and personnel actions on the basis of merit and free of discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or status as an individual with a disability. Consistent with this commitment, we are dedicated to the employment and advancement of qualified minorities, women, individuals with disabilities, protected veterans, persons of all ethnic backgrounds and religions according to their abilities.

Job Description Medical Receptionist – Referral Coordinator Baltimore, MD Pay From: $21 per hour MUST: Experienced Medical Receptionist – Referral Coordinator 3+ years of experience as a Medical Receptionist – Referral Coordinator 2+ years of experience working in a medical office Must have experience processing referrals and obtaining pre-authorizations Must have experience with Epic Must be able to work in fast-paced environment with demonstrated ability to move quickly between multiple competing tasks and demands Current knowledge of payer requirements Able to communicate effectively, both verbally and written Strong interpersonal and customer service Excellent attention to detail Proficiency medical terminology required DUTIES: Medical Receptionist – Referral Coordinator will be responsible for, but not limited to the following: Performs all medication prior authorizations as needed Ensures that referral and pre-authorization activities are undertaken to provide maximum patient and provider satisfaction and maximum reimbursement Obtains initial and subsequent authorization as needed for assigned location(s)/payer(s) Performs insurance verification and submits/tracks single case agreements, as necessary Maintains a working knowledge of reimbursement principles and rates Provides and documents ongoing communication with payer case managers for updates/changes/authorizations Escalates/Notifies supervisor of potential problem referrals Cross trained as intake and scheduling to assist when needed with additional departments Other duties as assigned

Job DescriptionSalary: $15-$19 hourly Position Overview: Are you an organized and detail-oriented individual with a passion for supporting the mental health and well-being of others? Join our reputable outpatient mental health clinic as an Administrative Assistant, where you will play a vital role in providing efficient administrative support to our psychiatrist and mental health therapists. Your exceptional organizational skills and dedication to assisting our clients with insurance-related matters will contribute to the smooth functioning of our clinic and ensure our clients receive the care they need. Schedule: Monday Through Friday 8:30am - 5:00pm Key Responsibilities: • Scheduling Appointments:, • Coordinate and manage the appointment schedule for the psychiatrist and mental health therapists., • Communicate with clients to schedule, reschedule, and confirm appointments, ensuring timely and accurate information., • Handle appointment inquiries via phone, email, or in person, providing exceptional customer service to all clients., • Insurance Verification and Authorization:, • Verify clients' insurance coverage and benefits prior to their appointments, ensuring accuracy and completeness of information., • Obtain insurance authorizations for therapy services as required by insurance providers., • Assist clients in understanding their insurance coverage and potential out-of-pocket expenses., • Insurance Billing:, • Prepare and submit insurance claims for therapy services provided by the psychiatrist and mental health therapists., • Monitor and track insurance claims to ensure timely payment and follow up on any denied or pending claims., • Work collaboratively with insurance companies to resolve billing inquiries and discrepancies., • Electronic Health Records (EHR) Management:, • Maintain and update clients' electronic health records accurately and securely., • Ensure that all documentation complies with clinic policies and relevant legal and ethical standards., • Administrative Support:, • Assist with general administrative tasks, including filing, data entry, and managing office supplies., • The ability to read prescriptions accurately, or accurately read and interpret prescriptions and other medical documents., • Help with answering phone calls, directing inquiries to the appropriate staff, and providing information to clients as needed., • Collaborative Teamwork:, • Collaborate effectively with other administrative staff, therapists, and the psychiatrist to support the overall clinic operations., • Foster a positive and welcoming environment for clients and staff alike., • Experience with working with OMHC Medical director Requirements: • High school diploma or equivalent; some college coursework or a related degree is a plus., • Proven experience in administrative or office support roles, preferably in a healthcare or mental health setting., • Strong organizational skills and attention to detail, ensuring accurate scheduling and billing procedures., • Excellent communication and customer service skills, with the ability to empathize and interact professionally with clients., • Familiarity with insurance verification, authorization, and billing processes., • Proficiency in using electronic health records (EHR) systems and standard office software (e.g., Microsoft Office)., • Ability to handle sensitive and confidential information with utmost discretion and professionalism. Join our compassionate and dedicated team as an Administrative Assistant, and contribute to our mission of providing exceptional mental health services to our valued clients. Help us make a positive impact on the lives of individuals seeking support and healing. Apply today and be part of our caring community.

Job DescriptionSalary: PHP 283.63 per hour ABOUT FREEDOM HEALTH SYSTEMS, INC: Freedom Health Systems, Inc. is a mission-driven healthcare advisory and management consulting firm that partners with behavioral health and human services organizations to improve access, equity, and operational excellence. We specialize in guiding providers through program development, accreditation, compliance, and clinical best practicesempowering them to deliver high-quality, person-centered care to their communities. While we do not provide direct healthcare services, Freedom Health Systems plays a vital role behind the scenes by strengthening organizational infrastructure, supporting service expansion, and helping our partners lead with innovation and integrity. Our expertise spans a wide range of operational services, including revenue cycle management, prior authorization, virtual front office support, medical billing and coding, human resources, and compliance consulting. At Freedom Health Systems, we are deeply committed to breaking down barriers in the behavioral health space, with a particular focus on serving marginalized and underserved populations. Our team fosters a collaborative, forward-thinking work environment where every employee contributes to advancing impactful, community-based care. DISCLOSURES: The specific statements shown in each section of this job description are not intended to be all-inclusive. They represent typical elements and criteria considered necessary to perform the job successfully. The jobs responsibilities/tasks may be modified and/or expanded over time. Company will inform the personnel member when changes in the respective job description are made. COMPANY WEBSITE: COMPANY PHONE NUMBER: 667-239-9572 HUMAN RESOURCES DEPARTMENT PHONE NUMBER: 667-239-9572 EXT 10 HUMAN RESOURCES DEPARTMENT EMAIL ADDRESS: POSITION TITLE: Appointment Rules Verification Specialist ALTERNATE TITLE(S): Scheduling Compliance Coordinator, Intake & Verification Analyst COMPANY: Freedom Health Systems, Inc. (in support of all customer companies under contract) DIVISION: Operations DEPARTMENT: Scheduling UNIT: n/a BENEFITS PACKAGE: Ineligible. WORK SCHEDULE: Monday Friday, 8:00 AM EST 5:00 PM EST ACCOUNTABLE TO: Scheduling Department Supervisor (Chief Operations Officer in the absence of the Scheduling Department Supervisor) ACCOUNTABLE FOR: Ensuring the accurate and timely scheduling of client appointments, managing communication between clients and providers, and maintaining up-to-date scheduling records in alignment with program standards and operational efficiency. CLASSIFICATION: W8BEN COMPENSATION RANGE: PHP 283.63 per hour ANTICIPATED TRAVEL: none SUMMARY OF POSITION RESPONSIBILITIES: The Scheduling Coordinator is responsible for managing the daily scheduling and rescheduling of client appointments across programs. This role ensures that all client appointments are accurately entered, confirmed, and communicated to both clients and providers. The coordinator plays a key role in client engagement and continuity of care by monitoring incoming communication, sending reminders, and supporting new client onboarding through effective intake scheduling. The position requires attention to detail, responsiveness, and the ability to manage scheduling across multiple programs and provider types in a fast-paced environment. SCHEDULED DUTIES AND RESPONSIBILITIES: • Assist clients in scheduling and rescheduling appointments promptly and accurately, • Monitor real-time communication from providers through Google Chat, phone, and email, • Review and manage Answer Connect messages to follow up with clients who need callbacks or appointment adjustments, • Track non-responsive clients and send Reconnection Letters as needed, • Monitor Category B, E, and P clients with disconnected numbers and send Reconnection Letters every third Monday of the month, • Provide daily appointment reminders via phone for all client category types, • Conduct outbound reminder calls to confirm upcoming appointments across all service types, • Confirm newly booked appointments with clients to ensure accuracy and completion, • Maintain and update a Google Sheet tracking provider appointments for daily huddles, including:, • Psychiatric, Somatic, and Health Home Monthly Services, • Urine Screening and 90792 - 6-Month Evaluations, • Participate in Ring Central meetings with the PAS team to support new intake scheduling, • Reschedule missed appointments promptly and notify providers as appropriate, • Coordinate with prescribers and send daily text reminders about missed appointments, • Assist your supervisor with additional scheduling or client outreach tasks as needed, • Support cross-functional collaboration with other departments (PAS, clinical, operations), • Participate in internal quality improvement initiatives related to client engagement or scheduling efficiency, • Maintain confidentiality of all client information and scheduling records, • Contribute to improved tracking of missed or unresponsive appointments, • Help onboard new staff by training on scheduling protocols and communication workflows, • Remain informed and compliant with all relevant policies, procedures, and standards related to scheduling and client engagement PHYSICAL DEMANDS: • Prolonged periods sitting at a desk and working on a computer, • Remote, • Fast-paced, deadline-driven environment with collaborative teams COMPETENCIES AND SKILLS: • Strong organizational skills and attention to detail, • Ability to prioritize and manage multiple tasks efficiently, • Excellent verbal and written communication skills, • Comfort with virtual communication tools (Google Chat, Ring Central, phone systems), • Proficiency with Google Sheets, scheduling software, and tracking systems, • High level of professionalism, reliability, and confidentiality, • Experience in client-centered roles is a plus LEVEL OF EDUCATION / TRAINING / QUALIFICATIONS: • High school diploma or GED required; some college or administrative training preferred, • Minimum 12 years of experience in scheduling, administrative support, or customer service, • Experience in healthcare, behavioral health, or outpatient settings is strongly preferred, • Must pass background check and reference screening, • Familiarity with HIPAA and client confidentiality best practices required

Job DescriptionCompany Description Experience the highest level of appreciation at UM Baltimore Washington Medical Center — named Top Workplace in the Baltimore area by The Baltimore Sun two years in a row (2019 & 2020); Top Workplace in the USA for 2021! As part of the acclaimed University of Maryland Medical System, our facility is one of three ANCC Pathway to Excellence® designated hospitals in Maryland. UM BWMC features one of the state’s busiest emergency departments, as well as a team of experts who care for our community and one another. The University of Maryland Baltimore Washington Medical Center (UMBWMC) provides the highest quality health care services to the communities we serve. Our medical center is home to leading-edge technology, nationally recognized quality, personalized service and outstanding people. We have 285 licensed beds and we’re home to 3,200 employees and over 800 physicians. Our expert physicians and experienced, compassionate staff are connected to medical practices in the local community as well as at University of Maryland Medical Center in downtown Baltimore. For patients, this means access to high-quality care and research discoveries aimed at improving Maryland’s health. Our physicians and nursing staff specialize in emergency, acute, medical-surgical and critical care. In addition, our medical center is home to many Centers of Excellence, offering expert outpatient health care. Job Description 3p-11:30p varies days, to include e/o weekend Training is during the day regardless of what shift & Training 4- 6 weeks General Summary Under general supervision, performs scheduling, registration, pre-admission processing, wayfinding, and other administrative duties, while adhering to the department specific standards for data entry and patient selection. The additional duties of this role can include verification of insurance benefit eligibility, insurance pre-certification and authorization, and estimates creation and/or finalization. Works with the care teams and revenue cycle to identify and eliminate barriers to access, reimbursement and affordable care. Provides education to the patient and family regarding the financial clearance process and offer information regarding estimated cost of services and financial assistance opportunities. Performs specific administrative and Admission, Discharge and Transfer (ADT) functions and performs these duties in multiple clinics and registration areas within the institution. Principal Responsibilities and Tasks The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all job duties performed by personnel so classified. • Serves as the first point of contact for patients and visitors who enter the facilities and is responsible for all aspects of customer service for Patient Access/Patient Administrative Services areas in a manner that ensures a customer focused, quality conscious work climate recognizing that patients visits are filled with anxiety and unknowns., • Primary functions include focusing on interpersonal skills, data collection, the ability to assess situations, and to assist the team in developing solutions to achieve excellence in customer service while ensuring the financial viability of the hospital., • Collects and verifies patient and insurance demographics, verifies insurance benefits and coverage by reviewing benefits collection in Epic, provides cost estimates, securing pre-certifications and/or pre-notifications for patient services, collection of co-pay and deposits prior to services and providing financial assistance to patient., • Provides wayfinding to all clinics which Patient Administrative Services provides registration assistance. Staff must be aware of clinic locations in order to safely and efficiently navigate patients to their appointments., • Maintains regulatory and functional knowledge of all registration information required, which ensures timely and accurate reporting/billing; also obtains all required signatures, and performs clerical duties as necessary., • Educates patients regarding adequate insurance coverage. Understands applicable hospital and physician billing requirements and communicates the proper procedures and requirements to patients., • Communicates coverage issues to the service areas; works with patients and staff to resolve., • Ensures accuracy and completion of paperwork, prior to filing admissions. Contacts physician/clinical staff to assist with incomplete patient registration paperwork. Distributes admission documents if required., • Maintains department scheduling templates for applicable providers in outpatient department locations. Ensuring appropriate scheduling utilization., • Maintains consistent contact with the Care Management team and Social Work departments to ensure required information has been obtained for reimbursement, and that pre-admission and pre-certification requirements are followed., • Assists supervisor with training of new Admitting staff by demonstrating department operating processes and proceduresQualifications Knowledge, Skills and Abilities • Knowledge of health insurance principles and practices is required., • Current knowledge of payer requirements for referrals and preauthorization is preferred., • Current knowledge of price transparency and facility fee disclosure regulatory requirements as well as the ability to interact with patients to deliver price estimates for some or all of a patients care needs., • Strong verbal and written communication skills., • Ability to adapt to technical upgrades and changes throughout the hospital system., • Ability to work independently and take initiative in executing work tasks keeping in mind that the patients overall experience is directly related to our staffs interactions., • Ability to work cooperatively with various personalities with the ability to process information quickly and take actions to keep the patients on schedule., • Strong interpersonal skills with ability to work and communicate (verbally and written) with all levels of hospital personnel, including physicians, clinicians, and all customers with our patients being the most important., • Experience in an administrative position in a healthcare setting such as acute care hospital or physician’s office is preferred., • Ability to maintain composure in difficult situations and resolve patient concerns in a timely manner. Additional Information All your information will be kept confidential according to EEO guidelines. Compensation • Pay Range: $17-$20.77, • Other Compensation (if applicable): Shift Differentials, • Review the 2024-2025 UMMS Benefits Guide

Job DescriptionSalary: PHP 340.35 per hour ABOUT FREEDOM HEALTH SYSTEMS, INC: Freedom Health Systems, Inc. is a mission-driven healthcare advisory and management consulting firm that partners with behavioral health and human services organizations to improve access, equity, and operational excellence. We specialize in guiding providers through program development, accreditation, compliance, and clinical best practicesempowering them to deliver high-quality, person-centered care to their communities. While we do not provide direct healthcare services, Freedom Health Systems plays a vital role behind the scenes by strengthening organizational infrastructure, supporting service expansion, and helping our partners lead with innovation and integrity. Our expertise spans a wide range of operational services, including revenue cycle management, prior authorization, virtual front office support, medical billing and coding, human resources, and compliance consulting. At Freedom Health Systems, we are deeply committed to breaking down barriers in the behavioral health space, with a particular focus on serving marginalized and underserved populations. Our team fosters a collaborative, forward-thinking work environment where every employee contributes to advancing impactful, community-based care. DISCLOSURES: The specific statements shown in each section of this job description are not intended to be all-inclusive. They represent typical elements and criteria considered necessary to perform the job successfully. The jobs responsibilities/tasks may be modified and/or expanded over time. Company will inform the personnel member when changes in the respective job description are made. COMPANY WEBSITE: COMPANY PHONE NUMBER: 667-239-9572 HUMAN RESOURCES DEPARTMENT PHONE NUMBER: 667-239-9572 EXT 10 HUMAN RESOURCES DEPARTMENT EMAIL ADDRESS: POSITION TITLE: Appointment Rules Verification Specialist ALTERNATE TITLE(S): Scheduling Compliance Coordinator, Intake & Verification Analyst COMPANY: Freedom Health Systems, Inc. (in support of all customer companies under contract) DIVISION: Operations DEPARTMENT: Scheduling UNIT: n/a BENEFITS PACKAGE: Ineligible. WORK SCHEDULE: Monday Friday, 8:00 AM EST 5:00 PM EST ACCOUNTABLE TO: Chief Operations Officer (Chief Executive Officer in the absence of the Chief Operations Officer) ACCOUNTABLE FOR: Managing the daily operations of the Scheduling Department, ensuring accurate, timely appointment scheduling, staff oversight, workflow optimization, and cross-departmental coordination to meet organizational scheduling and compliance standards. CLASSIFICATION: W8BEN COMPENSATION RANGE: PHP 340.35 per hour ANTICIPATED TRAVEL: none SUMMARY OF POSITION RESPONSIBILITIES: The Scheduling Department Manager is responsible for leading the departments daily operations, developing efficient scheduling procedures, and managing a team of schedulers and specialists. This leadership role ensures that all scheduling activities are performed accurately and in alignment with clinical and operational objectives. The manager works collaboratively across departments to optimize appointment workflows, support staff development, and promote accountability and transparency in scheduling processes. SCHEDULED DUTIES AND RESPONSIBILITIES: • Lead the development, implementation, and refinement of scheduling processes and protocols, • Establish weekly and monthly reporting systems for individual team members to track progress and productivity, • Delegate responsibilities and monitor completion of assignments, ensuring alignment with departmental goals, • Mentor and train scheduling staff on internal procedures, software tools, and compliance requirements, • Conduct performance evaluations, provide feedback, and address performance or behavioral concerns with corrective action when necessary, • Monitor team performance and offer ongoing guidance and development support, • Participate in daily huddles with DSP/CPRS staff to review the agenda and address appointment-related concerns, • Manage and organize incoming and outgoing departmental communications via email, chat, text, and phone, • Oversee prescriber scheduling sheets, ensuring address and client category accuracy, • Address team inquiries, provide problem-solving support, and promote effective collaboration, • Monitor and verify the scheduling of monthly appointments across service types, including:, • Psych/SUD appointments, • Somatic services, • Health Home (HH) services, • Urine screening and bloodwork, • Verify appointment rules for upcoming dates of service to ensure scheduling accuracy, • Collaborate with HR and other departments regarding staff availability and scheduling needs, • Coordinate with the Intake Team on handling client transfers and discharges, • Work with the Administrative Team to verify address changes, bed assignments, and client records, • Attend interdepartmental meetings to report progress, align on shared goals, and identify process improvement opportunities, • Oversee monitoring of provider calendars, DSP/CPRS assignment sheets, and productivity reports, • Set up automated email blasts using Excel, Power Automate, or similar tools to distribute productivity summaries and updated assignment sheets, • Create and maintain counter checkers for auditing task accuracy and performance tracking, • Monitor and delegate specialized tasks including:, • Bloodwork/UA lab requisition tracking, • Appointment rules verification, • Provider duplication and assignment monitoring, • Facilitate team and individual meetings to provide updates, assign new tasks, and discuss departmental goals, • Develop and maintain dashboards, reference guides, and operational tools to support department efficiency, • Assist upper management with special projects and high-priority initiatives as needed, • Support quality assurance and performance improvement efforts, • Participate in internal and external audits or compliance reviews, • Adapt workflows to address changes in payer regulations, scheduling policy, or clinical operations, • Provide backup support in urgent scheduling tasks when team members are unavailable, • Ensure team members are cross-trained and equipped to maintain service continuity, • Prolonged periods of sitting and working at a computer, • High volume of data entry, reporting, and virtual communication, • Frequent participation in virtual meetings WORKING CONDITIONS: • Remote position, • Fast-paced, results-driven environment, • Ongoing collaboration across administrative, clinical, and operational departments COMPETENCIES AND SKILLS: • Proven leadership and staff management abilities, • Excellent communication and conflict resolution skills, • Strong time management and multi-tasking abilities, • Advanced knowledge of scheduling workflows in healthcare or behavioral health settings, • Proficiency in Excel (including formulas, pivot tables, and Power Automate), Google Sheets, and scheduling platforms, • Familiarity with EHR systems (e.g., ICANotes) and HIPAA regulations, • Ability to develop and maintain dashboards, trackers, and reporting tools, • High school diploma or GED required; Associates or Bachelors degree preferred, • Minimum 23 years of experience in scheduling, healthcare administration, or operations management, • Minimum 1 year of experience in a supervisory or leadership role required, • Strong knowledge of behavioral health workflows, compliance standards, and scheduling policies, • Must pass a background check and reference verification, • Training in staff development or project management is a plus