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  • Regional Culinary Director
    Regional Culinary Director
    6 hours ago
    $95000–$105000 yearly
    Full-time
    SoHo, Manhattan

    Maman - Regional Culinary Director maman is a french bakery, café and leading lifestyle brand founded in 2014 by owners elisa marshall benjamin sormonte, with locations across north america and canada. inspired by family traditions, and the highest quality ingredients, maman offers a selection of delicious baked goods {including their famous nutty chocolate chip cookie}, coffee, fresh breakfast, and lunch options spanning from hearty salads sandwiches to savory quiches. in addition to hosting intimate events, maman has partnered with leading brands for partnerships and activations. from baby showers and birthday parties to engagements, we're able to help celebrate customers make new beautiful memories. in september 2021, maman founders elisa marshall benjamin sormonte released the highly anticipated maman: the cookbook. our ideal candidate is an experienced culinary leader who brings energy, respect, and passion into their everyday interactions. you are a mentor and problem solver who effectively develops high-performing teams and fosters a collaborative, four-walls culture in every location. you have extensive experience with multi-unit leadership and maintain operational excellence by upholding the highest standards of quality, consistency, safety and brand integrity. you have strong culinary expertise in french, mediterranean, and american cuisines, and are fluent in both english and spanish. Position Summary The Regional Culinary Director oversees all Back of House operations across maman's Tri-State locations, leading the Culinary Management team and partnering closely with the VP of Operations to ensure alignment between culinary execution and overall business strategy. The Regional Culinary Director drives culinary excellence, operational consistency, financial performance, and team development across the Tri-State region. Through hands-on leadership, strategic oversight, and strong mentorship, the Regional Culinary Director ensures each kitchen operates efficiently and profitably while upholding maman's standards, brand identity, culture and values. Essential Responsibilities Culinary Leadership Standards • Oversee all kitchen operations across multiple locations to ensure consistency, quality, and execution of brand standards, • Maintain rigorous food quality, presentation, and portion control standards, • Train and coach BOH teams to ensure proper execution of all culinary initiatives, • Drive successful menu rollouts and ensure seasonal updates are executed flawlessly, ensuring brand standards are met and portioning and control is consistent across all markets, • Ensure compliance with all health, safety, and sanitation regulations as directed by State and local governments, • Audit ServSafe Food Handler certifications for management at all locations Operational Excellence • Oversee the performance and accountability of each region by reviewing weekly reports, conducting store visits, and holding weekly team meetings as needed • Lead, coach, and inspire Culinary Management team and onsite Kitchen Leaders, • Conduct performance reviews, provide ongoing coaching and foster career development conversations, • Partner with VP of Operations to foster a collaborative, four-walls environment in each location, • Ensure Kitchen Leaders uphold training, service, and culinary standards and drive alignment between store-level operations and company-wide goals Inventory, Cost Control Financial Performance • Enforce best practices for inventory management, ordering procedures, and portion control, • Oversee COGS guidelines and food cost targets to protect and improve margins, • Optimize labor scheduling and productivity across all locations, • Manage regional vendor relationships and purchasing strategies to ensure cost efficiency and product quality, • Utilize various technologies and tools to analyze and strategize financial performance Clear Communication Hands-On Support • Maintain open communication with Kitchen Leaders, Tri-State Regional Managers and the VP of Operations regarding progress, challenges, and opportunities, • Support cross-functional projects and activations, ensuring alignment with brand standards, • Provide insights to leadership regarding staffing needs, market trends, and operational improvements Qualifications \& Skills • 10+ years of progressive culinary leadership experience, including 3+ years in a multi-unit or regional leadership role, • Strong financial acumen with proven ability to manage budgets, labor, and costs effectively, • Proficiency in Google Workspace expected; experience with third-party delivery platforms, MarginEdge, and Harri preferred, • Extensive knowledge of State and local food safety regulations across NY, NJ, and CT, • Excellent leadership, communication, and problem-solving skills, • Willingness and ability to travel frequently throughout the Tri-State area, • Energetic, approachable, adaptable with experience building and leading high-performing teams • Bi-lingual in English and Spanish What We Offer At maman, we're proud to provide a supportive and people-first environment where leaders can thrive and grow. Our Regional Culinary Directors enjoy: • A collaborative culture that values teamwork, initiative, and continuous improvement, • Competitive salary, performance-based bonuses, and growth opportunities within a fast-growing brand, • Comprehensive healthcare options, 401k and commuter benefits, • Paid time off and a flexible, supportive work environment, • Ongoing professional development, training, and opportunities for internal mobility, • Sweet perks cookies, coffee, and in-store discounts, • A company culture where we roll up our sleeves, support one another, and celebrate shared success Keep in mind that maman is growing and developing everyday. We all do a little bit of everything like to roll our sleeves up and get our hands dirty to help a colleague out. Thank you for your interest in maman and look forward to chatting with you.

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  • Assistant Manager
    Assistant Manager
    6 days ago
    $66000 yearly
    Full-time
    Manhattan, New York

    Locations: Upper West Side (10024) & Lower Manhattan (10007) A NYC Food Handler's is required Job Overview We are seeking a dynamic, service-driven Assistant Manager to join our team across two New York City locations. This role is rooted in hospitality—creating a warm, welcoming, and consistent guest experience while ensuring smooth and efficient store operations. As Assistant Manager, you will lead by example on the floor, inspiring your team to deliver exceptional service, maintain high standards, and foster a positive, guest-first environment. You will serve as a key operational leader, supporting staff, resolving issues in real time, and ensuring that every guest interaction reflects our commitment to excellence. Key Responsibilities Hospitality & Guest Experience • Lead by example to ensure exceptional hospitality is consistently delivered by you and the entire team, • Create a welcoming, service-oriented environment that prioritizes guest satisfaction and repeat business, • Handle customer inquiries and concerns with professionalism, empathy, and urgency, • Enforce company standards for customer service, cleanliness, and product quality Team Leadership & Support • Supervise, coach, and support staff during shifts to ensure smooth service and strong team morale, • Perform all responsibilities expected of a team member, stepping in wherever needed, • Cover shift call-outs when no other team member is available, • Ensure all staff adhere to uniform policies and health & safety compliance standards, • Support hiring, onboarding, training, and ongoing development of team members Operations & Store Management • Oversee daily store operations to ensure efficient, seamless service across both locations, • Serve as the first point of contact for operational issues and escalate to the Assistant Director of Operations when necessary, • Assist with opening and closing procedures, ensuring readiness and accuracy, • Enforce company standards across all areas, including cleanliness, drink quality, and overall store presentation Inventory & Compliance • Monitor and maintain store inventory, including paper goods, milk, pastries, and other essential supplies, • Oversee stock replenishment and organization to support uninterrupted service, • Ensure the store consistently meets NYC Health Department standards and regulations Financial & Administrative Duties • Manage cash handling procedures with accuracy and integrity, • Conduct bank runs, including obtaining change, making deposits, and cashing petty cash, • Support payroll processing and basic administrative tasks as needed Sales & Business Growth • Motivate the team to meet and exceed sales goals while maintaining a hospitality-first mindset, • Assist with merchandising and in-store initiatives that enhance the guest experience and drive revenue, • Support local marketing and promotional efforts to increase store visibility Requirements • Proven experience in a supervisory or Assistant Manager role, ideally in retail, café, or hospitality environments, • Strong leadership skills with a hands-on, team-first approach, • Passion for hospitality and delivering exceptional guest experiences, • Excellent communication and interpersonal skills; bilingual abilities are a plus, • Proficiency in POS systems, cash handling, and retail operations, • Experience with inventory management, purchasing, and basic administrative functions, • Strong organizational and multitasking abilities in a fast-paced environment, • Knowledge of health, safety, and sanitation standards (NYC experience preferred) Why Join Us? Join a team that puts hospitality at the heart of everything we do. This is an opportunity to grow as a leader, make a meaningful impact on both guests and team members, and be part of a collaborative, high-energy environment. We’re looking for someone who thrives on creating memorable experiences, leading with intention, and continuously raising the bar.

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  • Regional Beverage Trainer & Technical Liaison
    Regional Beverage Trainer & Technical Liaison
    7 hours ago
    $75000 yearly
    Full-time
    SoHo, Manhattan

    Maman - Regional Beverage Trainer \& Technical Liaison maman is a french bakery, café and leading lifestyle brand founded in 2014 by owners elisa marshall benjamin sormonte, with locations across north america and canada. inspired by family traditions, and the highest quality ingredients, maman offers a selection of delicious baked goods {including their famous nutty chocolate chip cookie}, coffee, fresh breakfast, and lunch options spanning from hearty salads sandwiches to savory quiches. in addition to hosting intimate events, maman has partnered with leading brands for partnerships and activations. from baby showers and birthday parties to engagements, we're able to help celebrate customers make new beautiful memories. in september 2021, maman founders elisa marshall benjamin sormonte released the highly anticipated maman: the cookbook. our ideal candidate is an extremely organized and detail-oriented beverage professional who has extensive experience in nyc cafe culture. you are passionate about food and beverage trends and take pride in your craft, sharing your expertise through training and mentorship. you are a natural problem solver who enjoys meeting new people in the field and building dynamic teams with flawless beverage execution. Position Summary The Regional Beverage Trainer Technical Liaison plays a key role in supporting the operational excellence of maman's 29+ NYC locations. This position combines hands-on training, technical troubleshooting, inventory coordination, and operational support for the beverage program. Working out of the Greenpoint Coffee Lab, maman HQ and in store, this role partners with the Beverage Director and Beverage Team to train baristas and new hires, coordinate equipment maintenance, manage beverage-related inventory and supplies, and support new store openings. The ideal candidate is highly organized, technically capable, and passionate about coffee and café culture, with the ability to communicate effectively across teams and respond quickly to operational needs in the field. Essential Responsibilities Training \& Education • Plan, schedule, and lead NYC-based barista training sessions at the Greenpoint Coffee Lab for multiple role levels, including new baristas, assistant managers, store managers, and regional directors - tailored specifically for each position, • Work with the Beverage Team to develop and maintain a training scheduling system, including follow-ups and progress reports for store managers and regional directors, • Assist in the creation of training materials, including internal training videos and documentation for new menus, beverage launches, and operational standards, • Support seasonal menu launches and new beverage program rollouts across NYC locations New Store Openings • Assist the Beverage Director and New Store Opening (NSO) team with NYC-based store launches • Schedule, prepare and distribute NSO kits, packaging and dispatching of items to new locations in advance of openings, • Work on site for the pre-opening week and into the first 1-2 weeks of the opening to oversee the barista team on site, • Follow up as needed to ensure maman standards are upheld Technical Support \& Equipment Coordination • Serve as the first technical responder for beverage equipment issues - know when to handle in house and when to escalate to coffee service partners for technical support • Troubleshoot issues with store team via electronic communication or through in-person visits as needed, • Maintain communication between store teams, technicians, and the Beverage Team regarding equipment issues and solutions, • Assist Beverage Team with supplying NYC stores with any new tools or technology needed to achieve a new seasonal menu or new beverage product launch, • Manage stock of beverage-related small wares and replacement parts, coordinating the dispatch of supplies to NYC stores through drivers at least twice per week based on store requests, • Oversee NYC-wide water filtration purchasing and management across 29+ store locations, • Maintain sufficient inventory of all filter variations and related supplies for dispatch Administration \& Communication • Track and log ongoing store equipment or operational issues identified through Preventative Maintenance reports, overseeing scheduling of maintenance visits and communicating effectively with in store leaders and Beverage Team • Conduct audits of all store weekly recap emails to address and schedule any maintenance or repairs needed, • Keep clear, timely communication with the Beverage Director, Beverage Team and store teams, • Perform basic bookkeeping for beverage department purchases, maintaining organized records related to purchasing, training, maintenance, and store support, • Remain flexible and available to assist with duties related to cafe operations or the beverage department as needed, • Be available for occasional weekend calls related to emergencies or store opening requirements Qualifications \& Skills • 3--5 years of cafe or specialty coffee experience preferred, • High-level barista skills and strong understanding of beverage standards and execution, • Experience with coffee equipment including basic familiarity with La Marzocco espresso machines and Fetco brewers, • NYC Food Handlers Certification, • Excellent time management, communication, and problem-solving skills, • Willingness and ability to travel frequently throughout NYC region, working out of several locations weekly, • Energetic, approachable, adaptable with experience building and training high-performing teams • Ability to lift up to 50 lbs and stand for extended periods, • Be prepared to share your latte art or any other relevant materials or certifications with the team! What We Offer At maman, we're proud to provide a supportive and people-first environment where leaders can thrive and grow. Our Regional Beverage Trainers enjoy: • A collaborative culture that values teamwork, initiative, and continuous improvement, • Competitive salary and growth opportunities within a fast-growing brand, • Comprehensive healthcare options, 401k and commuter benefits, • Two weeks Paid Time Off and a flexible, supportive work environment, • Ongoing professional development, training, and opportunities for internal mobility, • Sweet perks cookies, coffee, and in-store discounts, • A company culture where we roll up our sleeves, support one another, and celebrate shared success Keep in mind that maman is growing and developing everyday. We all do a little bit of everything like to roll our sleeves up and get our hands dirty to help a colleague out. Thank you for your interest in maman and look forward to chatting with you.

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  • General Manager
    General Manager
    2 days ago
    $70000–$75000 yearly
    Full-time
    Bedford-Stuyvesant, Brooklyn

    Maman - General Manager maman is a french bakery, café and leading lifestyle brand founded in 2014 by owners elisa marshall benjamin sormonte, with locations across north america and canada. inspired by family traditions, and the highest quality ingredients, maman offers a selection of delicious baked goods {including their famous nutty chocolate chip cookie}, coffee, fresh breakfast, and lunch options spanning from hearty salads sandwiches to savory quiches. in addition to hosting intimate events, maman has partnered with leading brands for partnerships and activations. from baby showers and birthday parties to engagements, they're able to help celebrate customers make new beautiful memories. We're looking for a passionate General Manager to join our team! Our ideal candidate is passionate about food, beverages, and welcoming customers through our doors. You have experience in successfully managing a team, fostering unity, and working together to accomplish daily goals. No task is too small for you. When you join our team, you'll be responsible for providing a friendly, helpful, and responsive level of service to all of our guests. You'll be able to speak authentically about who we are, and every item on our food and beverage menu. You love cookies, you are always ready to lend a helping hand to a colleague you don't take yourself too seriously. You will be based at any of the mamans. Is one particularly close to home? Let us know when you come in for an interview and we will do our best to accommodate! What you'll do: • Report directly to your regional director and culinary director, and effectively communicate with them regarding team and restaurant needs, • Impeccable understanding of your restaurants' financial results and motivate your team to constantly go above and beyond, • Target the areas of excess cost; work with Maman office team to maximize profitability without compromising guest experience, • Make decisions based on ensuring happiness for the guests, the team and the company while maximizing profitability, • Lead a team of front of house and back of house staff {approx. 25 people}, • 75% of your time spent on the floor completing tasks that your team completes, and 25% of your time will be spent on scheduling, ordering, inventory and emailing and reporting with the back office team, • Review daily time punches on Harri; address time clock abuse via coaching and/or documentation, • Work with the Maman office team towards the development and implementation of new SOPs, menu launches, marketing initiatives, events, training etc., • Follow performance review documents provided by Regional Directors and lead monthly performance reviews for all team members, • Identify and share staffing needs with Regional Directors, • Ensure all new hires are fully onboarded in Harri prior to coming in for their first training shift, • Ensure that all food and beverage products are consistently prepared and served according to Maman's recipes, portioning, and plating standards, • Take ownership of the cafe spaces aesthetics, • Ensure return visitors and foster relationships with regulars through warm hospitality and impeccable service; develop one-on-one rapport with returning guests, • Investigate and resolve any guest concerns What we're looking for: • You have minimum 3 years leadership experience, • You take complete ownership of your team, restaurant and everything needed to provide the best experience to customers, • You have a good instinct of knowing what problems to solve on your own, and which ones need to be escalated, • You ensure food and safety at all times, and own a valid food handler's certificate, • Work a flexible schedule that will include weekends, holidays, special events, and or occasional emergencies as needed, • Hospitality is your passion, you make a point of keeping up with the latest industry trends, • You make people feel good---your team and guests alike. You lead by example, • You learn quickly and are able to adapt to maman's unique culture, • If we get stuck in an elevator together, you'll crack a joke and we'll laugh along the way What's in it for you: • Training to get you settled into your role, learning opportunities to broaden your skill set that help you thrive at work, • Great opportunity to progress with maman, internal mobility and growth will be encouraged when possible Keep in mind that maman is growing and developing everyday. We all do a little bit of everything like to roll our sleeves up and get our hands dirty to help a colleague out We are looking for awesome, hard-working people now that are all about creating the most memorable experience for every single maman customer Thank you for your interest in maman and look forward to chatting with all of you cookie monsters!

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  • CDL Driver
    CDL Driver
    17 days ago
    Full-time
    Constable Hook, Bayonne

    The Driver safely operates the delivery vehicle, and follows designated routes to deliver products to customers in a timely, organized manner. The driver is responsible for physically unloading product from the truck and moving product into customer locations. Duties And Responsibilities Safely operate a box truck, driving various routes during business hours Deliver a wide variety of items to different addresses and through different routes on a daily basis Follow specific delivery routes and time schedule to meet or exceed delivery deadlines Respond to back-calls and pick-ups from vendors or customers as needed Load and unload a delivery vehicle using hand trucks, pallet jacks, fold-downs and/or by physically carrying items. Maintain professional and courteous interactions with customer contacts at each delivery site Collect payments from customers in the form of cash or check, record invoices, and give all to VP of Operations or Day Logistics Clerk at end of shift. Understand and comply with DOT regulations Understand and comply with company Driver Safety Manual Complete driver medical certification every two years Handle all products with care to avoid damages and loss Take initiative to accomplish open tasks; be proactive and seek additional work when available Maintain positive work relations; support team work and help coworkers to accomplish team goals Listen and communicate respectfully with employees at all levels within the organization Attendance; Maintain regular attendance and follow call out and time off procedures as outlined in the handbook. Comply with company policies and procedures as outlined in the Employee Handbook The position includes all other responsibilities that may be necessary to fulfill the duties associated with a Driver or as may be assigned Salary based on experience. Required Qualifications High school diploma or equivalent 7 Years of experience as a driver. Class A CDL Acceptable driving record as defined by our insurance policy, with no major violations and few, if any, minor violations Good communication and listening skills. Basic math skills Attention to detail and good organizational skills Time management; Ability to handle multiple demands and work to meet deadlines Dependability; Exhibit a reliable and consistent work ethic Punctuality; arrive on time to work and return on time from breaks Ability to work efficiently in a fast-paced environment Ability to be flexible and to adapt to quickly changing conditions Willingness to learn and take on new responsibilities Preferred Qualifications Prior work as a delivery driver of, at minimum, a 24-ft commercial box truck Experience driving a box truck throughout New Jersey, New York City and the outer-boroughs Working conditions The Company will explore and provide reasonable accommodations to assist any qualified individual with a disability in performing the essential functions of his/her job. Please speak with the Director of Human Resources should you require an accommodation or have any questions. Work Environment This job operates in a delivery vehicle travelling on major roadways in multiple cities and states. When making deliveries, moving in and out of customer locations, the role is exposed to outdoor elements such as weather. The position routinely uses hand trucks, pallet jacks and fold-downs. Position Type/Expected Hours of Work This is a full-time position. Days of work are Monday through Friday. Hours of work begin at approximately 5:00 a.m. and end when deliveries or pick-ups are completed. Start and end times will vary based on routes assigned. The total hours per week are a minimum of 40 hours and may exceed 40 hours per week on a regular basis. This position may occasionally require longer hours when workload or project deadlines require it. Travel Travel includes daily driving of a delivery vehicle on designated routes throughout various cities and states. Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision requirements for this role include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust and focus. The employee frequently is required to sit; stand; walk; climb stairs; stoop; kneel; crouch; balance; use hands to finger, handle or feel a steering wheel, keypad, handheld device or phone; and reach with hands and arms. The employee frequently is required to lift/carry 25-50 pounds safely from floor to waist height, and from waist height to shoulders. Occasionally, the employee will be expected to lift/carry 25-50 pounds above the shoulders. Occasionally, the employee will be expected to lift/carry over 50 pounds. Frequently the employee will be expected to push/pull items using a pallet jack and/or a fold-down with weight loads exceeding 100 pounds.

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  • Night Warehouse Associate
    Night Warehouse Associate
    21 days ago
    Full-time
    Constable Hook, Bayonne

    A Night Warehouse Associate is a highly physical role. The purpose of the position is to select and fill orders, prepare pallets and load trucks in preparation for morning deliveries. This position also helps maintain an organized and efficient warehouse to achieve accuracy and ensure success for our operational team. Duties And Responsibilities Assist shipping and receiving by unloading trucks and checking-in merchandise Prepare orders by processing requests and supply orders; pulling materials; packing boxes and placing orders in delivery area Sort and place materials or items on racks, shelves or in bins according to organizational standards Handle all products with care to avoid damages and loss Open bales, crates and other containers using a box cutter. Use pump pallet jacks, electric pallet jacks, sit-down hi-lo forklift, stand-up hi-lo forklift and safety ladders to select products from warehouse shelves and prepare pallets Fill out pre and post trip sheets for fork lifts and pallet jacks Maintain inventory controls by collecting stock location orders, printing requests and recording amounts of materials or items received or distributed. May also assist in counting of physical inventory. Prepare parcels for mailing Assist with equipment maintenance, data entry and computer related tasks as needed Take initiative to accomplish open tasks; be proactive and seek additional work when available Safety: Complete safety training session and pass safety training test at time of hire and on an annual basis. Safety: Act in compliance with safety practices and procedures throughout the warehouse. Report any safety concerns to Warehouse Manager. Maintain safe and clean work environment by keeping shelves, pallet area, and work stations neat; sweep, dust and mop as needed. Maintain positive work relations; support team work and help coworkers to accomplish team goals Listen and communicate respectfully with employees at all levels within the organization and outside vendors Attendance; Maintain regular attendance and follow call out and time off procedures as outlined in the handbook. Comply with company policies and procedures as outlined in the Employee Handbook The position includes all other responsibilities that may be necessary to fulfill the duties associated with the Night Warehouse team or as may be assigned Required Qualifications Good communication and listening skills. Minimum of 3 years experience. Basic math skills Attention to detail and good organizational skills Time management; Ability to handle multiple demands and work to meet deadlines Dependability; Exhibit a reliable and consistent work ethic Punctuality; arrive on time to work and return on time from breaks Ability to work efficiently in a fast-paced environment Ability to be flexible and to adapt to quickly changing conditions Willingness to learn and take on new responsibilities Preferred Qualifications High School diploma or equivalent Prior work experience in a warehouse setting or as a selector Experience with fork lifts and/or pallet jacks and RF scanners Working conditions The Company will explore and provide reasonable accommodations to assist any qualified individual with a disability in performing the essential functions of his/her job. Please speak with the Director of Human Resources should you require an accommodation or have any questions. Work Environment This job operates in a warehouse environment. This role routinely uses equipment such as sit-down and stand-up hi-lo fork lifts, pump and electric pallet jacks, ladders and RF scanner guns. Position Type/Expected Hours of Work This is a full-time position. Days of work are Sunday through Thursday. Hours of work are approximately thirty-five (35) to forty (40) or more hours per week. The night shift starts at approximately 6:00pm and ends when workload is complete and trucks are ready for delivery, by approximately 7:00 am. Some Night Warehouse Associates are scheduled to work four days per week. This position may occasionally require longer hours when workload or project deadlines require it. Travel- Travel is not required for this role. Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision requirements for this role include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust and focus. The employee frequently is required to stand; walk; climb stairs/ladders; stoop; kneel; crouch; balance; use hands to finger, handle or feel a keypad, handheld device or phone; and reach with hands and arms. The employee frequently is required to lift/carry 25-50 pounds safely from floor to waist height, and from waist height to shoulders. Occasionally, the employee will be expected to lift/carry up 25-50 pounds above the shoulders. Occasionally, the employee will be expected to lift/carry over 50 pounds. Frequently the employee will be expected push/pull items from 25 – 50 pounds and occasionally over 50 pounds.

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