Assistant General Manager
2 days ago
Miami
Job Description Assistant General Manager Pause Studio – Coral Gables Position Overview The Assistant General Manager (AGM) supports the General Manager in driving operational excellence, delivering an elevated guest experience, and leading a high-performing team. This role is responsible for day-to-day studio operations, team member onboarding and development, sales performance, inventory control, and supporting all revenue-generating initiatives. The AGM leads by example—modeling Pause Studio’s values, standards, and commitment to modern recovery and peak performance. Key Responsibilities Leadership & Team Development * Support recruitment, hiring, and onboarding of all new team members. * Conduct consistent 1:1 coaching sessions focused on performance, accountability, skill development, and culture alignment. * Provide real-time feedback to reinforce standards and correct deviations. * Support schedule creation and daily floor coverage to ensure optimal studio operations. * Uphold Pause Studio’s brand standards in guest interactions, appearance, communication, and service delivery. Sales & Revenue Generation * Train team members on sales communication, service recommendations, and conversion strategies. * Personally lead with strong sales performance and enrollment in memberships, packages, and add-ons. * Track and analyze sales KPIs; provide weekly insights and action plans to the General Manager. * Execute revenue-driving initiatives, promotional campaigns, community outreach, and corporate wellness opportunities. * Support daily performance management to ensure all team members meet or exceed expectations. Operational Excellence * Ensure the studio environment meets Pause standards for cleanliness, organization, scent, lighting, and product presentation. * Oversee inventory management, including ordering, receiving, cycle counts, and shrink prevention. * Maintain operational readiness of all modalities, equipment, and technology platforms; escalate issues as needed. * Support execution of SOPs, safety protocols, and brand guidelines across all shifts. * Assist with payroll review, labor budgeting, and managing operational expenses. Guest Experience * Model exceptional hospitality and service quality for all team members. * Resolve escalated guest concerns with professionalism and ownership. * Ensure seamless execution of services, check-ins, and membership management. * Maintain a welcoming, supportive, and informative environment that reinforces Pause Studio’s recovery and performance culture. Qualifications * 1–3 years of leadership experience in fitness, wellness, hospitality, or a related service environment. * Proven ability to coach, train, and develop team members. * Strong sales background with familiarity in membership-based or high-touch service organizations. * Excellent communication, organization, and interpersonal skills. * Ability to multitask in a fast-paced environment and maintain composure under pressure. * Proficiency with scheduling systems, POS platforms, and basic reporting. Work Schedule & Expectations * Full-time schedule including a combination of mornings, evenings, weekends, and holidays as required. * Ability to stand for extended periods and assist with light physical tasks. * Commitment to upholding the Pause Studio mission, brand voice, and customer service philosophy. Compensation & Benefits * Competitive hourly rate plus performance-based bonuses. * Complimentary or discounted access to Pause Studio services. * Opportunities for continued development and career progression within the Pause organization. Company DescriptionPeople Leadership & Coaching – Ability to motivate, coach, and hold team members accountable through consistent feedback and 1:1s Sales Execution & Conversion – Strong ability to sell memberships, packages, and add-ons while leading by example on the floor Performance Management – Comfort tracking KPIs, identifying gaps, and taking action to improve individual and studio results Operational Discipline – Strong attention to detail in cleanliness, organization, inventory, and SOP adherence Guest Experience Excellence – High emotional intelligence and hospitality mindset for delivering elevated, consistent service Conflict Resolution – Ability to calmly and professionally resolve guest and team issues with ownership and discretion Inventory & Cost Control – Experience managing inventory levels, minimizing shrink, and supporting expense management Scheduling & Labor Optimization – Skill in creating schedules that balance coverage, performance, and labor targets Time Management & Multitasking – Ability to prioritize effectively in a fast-paced, high-volume environment Communication Skills – Clear, confident verbal and written communication with team members, guests, and leadership Adaptability & Problem Solving – Comfortable adjusting quickly, troubleshooting issues, and making sound decisions in real time Technology & Systems Proficiency – Experience using POS systems, scheduling software, and basic reporting tools Brand Stewardship – Ability to consistently uphold brand standards, tone, and presentation Results-Driven Mindset – Motivated by goals, accountability, and measurable outcomes Professional Presence – Polished demeanor aligned with a premium wellness and hospitality brandPeople Leadership & Coaching – Ability to motivate, coach, and hold team members accountable through consistent feedback and 1:1s\r\n\r\nSales Execution & Conversion – Strong ability to sell memberships, packages, and add-ons while leading by example on the floor\r\n\r\nPerformance Management – Comfort tracking KPIs, identifying gaps, and taking action to improve individual and studio results\r\n\r\nOperational Discipline – Strong attention to detail in cleanliness, organization, inventory, and SOP adherence\r\n\r\nGuest Experience Excellence – High emotional intelligence and hospitality mindset for delivering elevated, consistent service\r\n\r\nConflict Resolution – Ability to calmly and professionally resolve guest and team issues with ownership and discretion\r\n\r\nInventory & Cost Control – Experience managing inventory levels, minimizing shrink, and supporting expense management\r\n\r\nScheduling & Labor Optimization – Skill in creating schedules that balance coverage, performance, and labor targets\r\n\r\nTime Management & Multitasking – Ability to prioritize effectively in a fast-paced, high-volume environment\r\n\r\nCommunication Skills – Clear, confident verbal and written communication with team members, guests, and leadership\r\n\r\nAdaptability & Problem Solving – Comfortable adjusting quickly, troubleshooting issues, and making sound decisions in real time\r\n\r\nTechnology & Systems Proficiency – Experience using POS systems, scheduling software, and basic reporting tools\r\n\r\nBrand Stewardship – Ability to consistently uphold brand standards, tone, and presentation\r\n\r\nResults-Driven Mindset – Motivated by goals, accountability, and measurable outcomes\r\n\r\nProfessional Presence – Polished demeanor aligned with a premium wellness and hospitality brand