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Job DescriptionCompany Description ProSidian is a Management and Operations Consulting Services Firm focusing on providing value to clients through tailored solutions based on industry-leading practices. ProSidian provides Enterprise Service Solutions for Risk Management | Compliance | Business Process | IT Effectiveness | Engineering | Environmental | Sustainability | and Human Capital. We help forward-thinking clients solve problems and improve operations. Launched by Management Consultants, our multidisciplinary teams bring together the talents of Global Professionals to complete engagements for public/private companies, defense and civilian government agencies, and non-profit organizations. Our solution-centric services are deployed across the enterprise and target drivers of economic profit (growth, margin, and efficiency). They are also aligned at the intersections of assets, processes, policies, and people delivering value. ProSidian clients represent a broad spectrum of Industry Sector Groups, including but not limited to -- Sector Groups including but not limited to Consumer Products, Services, And Retail | Defense And Military | Education And Academia | Emergency Services | Energy, Infrastructure, And Environment | Financial Services | Food And Agriculture | Foreign Aid / Technical Assistance | Government And Public Services | Healthcare And Life Sciences | Industrial And Commercial | Manufacturing And Operations | National Security & Intelligence | Non-Profit | Professional Services | Real Estate And Hospitality | Technology, Media, And Telecommunications | Transport And Logistics | etc. Learn More About ProSidian: Job Description ProSidian Seeks a Senior Level Call Center Agent | Call Center Agent [COC0019018] for Program Support on a Exempt 1099 Contract: No Overtime Pay Basis Contract Contingent located CONUS - Charlotte, NC Across The Mid Atlantic Region supporting strategic delivery of Government and Public Services Sector Human Capital Solutions through Temporary Help Services and Recruiting/Staff Augmentation capabilities for the City of Charlotte (COC). Seeking Senior Level Call Center Agent candidates with relevant Government And Public Services Sector Experience (functional and technical area expertise also ideal) to support professional services engagement for Government And Public Services Sector Clients such as COC. This as a Contract Contingent or Contract W-2 (IRS-1099) Call Center Agent Functional Area Professional - Staffing Augmentation and Recruiting Services Position; however, ProSidian reserves the right to convert to a Full-Time ProSidian employed W-2 Position. JOB OVERVIEW Provide services and support as a Staffing Augmentation and Recruiting Services (Senior Level Call Center Agent) in the Government And Public Services Industry Sector focusing on Human Capital Solutions for clients such as City of Charlotte (COC) | Charlotte Cooperative Purchasing Alliance (CCPA) Generally Located In CONUS - Charlotte, NC and across the Mid Atlantic Region (Of Country/World). RESPONSIBILITIES AND DUTIES - Senior Level Call Center Agent | Call Center Agent [COC0019018] • Identify customer pain points and propose solutions., • Collaborate with internal teams to implement fixes., • Follow up on customer satisfaction.Qualifications Desired Qualifications For Senior Level Call Center Agent | Call Center Agent [COC0019018] (COC0019018) Candidates: • May handle VIP or high-value accounts., • Often serves in a hybrid support/sales role. #TechnicalCrossCuttingJobs #Consulting #Government And Public Services #GovernmentSupportServices #ProfessionalAnalyticalSupport #Jugaad #Copitas #PokaYoke Additional Information As a condition of employment, all employees are required to fulfill all requirements of the roles for which they are employed: establish, manage, pursue, and achieve annual goals and objectives with Documented Goals for each of the firm's Eight ProSidian Global Competencies [1 - Personal Effectiveness | 2 - Continuous Learning | 3 - Leadership | 4 - Client Service | 5 - Business Management | 6 - Business Development | 7 - Technical Expertise | 8 - Innovation & Knowledge Sharing (Thought Leadership)]; and to support all business development and other efforts on behalf of ProSidian Consulting. CORE COMPETENCIES • Teamwork – the ability to foster teamwork collaboratively as a participant and effectively as a team leader, • Leadership – the ability to guide and lead colleagues on projects and initiatives, • Business Acumen – understanding and insight into how organizations perform, including business processes, data, systems, and people, • Communication – ability to effectively communicate to stakeholders of all levels orally and in writing, • Motivation – persistent in pursuit of quality and optimal client and company solutions, • Agility – ability to quickly understand and transition between different projects, concepts, initiatives, or workstreams, • Judgment – exercises prudence and insight in the decision-making process while being mindful of other stakeholders and long-term ramifications, • Organization – the ability to manage projects and actions and prioritize tasks OTHER REQUIREMENTS • Business Tools – understanding and proficiency with business tools and technology, including Microsoft Office. The ideal candidate is advanced with Excel, Access, Outlook, PowerPoint, and Word, proficient with Adobe Acrobat, data analytic tools, and Visio, and the ability to quickly learn other tools, as necessary., • Business Tools – understanding and proficiency with business tools and technology, including Microsoft Office. The ideal candidate is advanced with Excel, Access, Outlook, PowerPoint, and Word, proficient with Adobe Acrobat, data analytic tools, and Visio, and the ability to quickly learn other tools, as necessary., • Commitment - to work with intelligent, interesting people with diverse backgrounds to solve the most significant challenges across private, public, and social sectors, • Curiosity – the ideal candidate exhibits an inquisitive nature and the ability to question the status quo among a community of people they enjoy and teams that work well together, • Humility – exhibits grace in success and failure while doing meaningful work where skills have an impact and make a difference, • Willingness - to constantly learn, share, and grow and to view the world as their classroom BENEFITS AND HIGHLIGHTS ProSidian Employee Benefits and Highlights: Your good health and well-being are essential to ProSidian Consulting. At ProSidian, we invest in our employees to help them stay healthy and achieve work-life balance. We are also pleased to offer the Employee Benefits Program, designed to promote your health and personal welfare. Our growing list of benefits currently includes the following for Full-Time Employees: • Competitive Compensation: The pay range begins in the competitive ranges with Group Health Benefits, Pre-tax Employee Benefits, and Performance Incentives. The Company contributes a fixed dollar amount each month towards the Plan you elect for medical and dental benefits. Contributions are deducted on a pre-tax basis., • Group Medical Health Insurance Benefits: ProSidian partners with BC/BS to offer a range of medical plans, including high-deductible health plans or PPOs. ||| Group Dental Health Insurance Benefits: ProSidian dental carriers - Delta, Aetna, Guardian, and MetLife., • Group Vision Health Insurance Benefits: ProSidian offers high/low vision plans through 2 carriers: Aetna and VSP., • 401(k) Retirement Savings Plan: 401(k) Retirement Savings Plans help you save for your retirement for eligible employees. A range of investment options is available with a personal financial planner to assist you. The Plan is a pre-tax Safe Harbor 401(k) Retirement Savings Plan with a company match., • Vacation and Paid Time-Off (PTO) Benefits: Eligible employees use PTO for vacation, a doctor's appointment, or any number of events in their life. These benefits include Vacation/Sick days – 2 weeks/3 days | Holidays - 10 ProSidian and Government Days are given., • Pre-Tax Payment Programs: Pre-Tax Payment Programs are premium-only plans (POPs) that offer eligible employees a complete Flexible Spending Account (FSA) Plan and a tax benefit., • Purchasing Discounts & Savings Plans: We want you to succeed financially. Therefore, we offer a Purchasing Discounts & Savings Plan through The Corporate Perks Benefit Program. This provides special discounts for eligible employees on products and services you buy daily., • Security Clearance: Due to the nature of our consulting engagements, Security Clearance is required for Engagement Teams handling sensitive Engagements in the Federal Marketplace. A Security Clearance is a valued asset in your professional portfolio and adds to your credentials., • ProSidian Employee & Contractor Referral Bonus Program: ProSidian Consulting will pay up to $5k for all referrals employed for 90 days for candidates submitted through our Referral Program., • Performance Incentives: Due to the nature of our consulting engagements, performance incentives are associated with each new client that each employee works to pursue and support., • Flexible Spending Account: FSAs help you pay for eligible out-of-pocket health care and dependent daycare expenses on a pre-tax basis. You determine your projected costs for the Plan Year and then elect to set aside a portion of each paycheck into your FSA., • Supplemental Life/Accidental Death and Dismemberment Insurance: If you want extra protection for yourself and your eligible dependents, you can elect supplemental life insurance. D&D covers death or dismemberment from an accident only., • Short- and Long-Term Disability Insurance: Disability insurance plans are designed to provide income protection while you recover from a disability. ADDITIONAL INFORMATION - See Below Instructions On The Best Way To Apply ProSidian Consulting is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, Vietnam era, or another eligible veteran status, or any other protected factor. All your information will be kept confidential according to EEO guidelines. ProSidian Consulting has pledged to the Hiring Our Heroes Program of the US Chamber of Commerce Foundation and the "I Hire Military" Initiative of The North Carolina Military Business Center (NCMBC) for the State of North Carolina. All applicants are encouraged to apply regardless of Veteran Status. Furthermore, we believe in "HONOR ABOVE ALL"—success while doing things the right way. Pride comes from the challenge; the reward is excellence in the work. For Easy Application, Use Our Career Site Located On Http://Www.ProSidian.Com/ Or Send Your Resume, Bios, And Salary Expectations / Rates To Careers @ ProSidian.Com & Recruiter @ ProSidian.Com ONLY CANDIDATES WITH THE REQUIRED CRITERIA ARE CONSIDERED. Be sure to place the job reference code in the subject line of your e-mail. Be sure to include your name, address, telephone number, total compensation package, employment history, and educational credentials. Risk Management | Compliance | Business Processes | IT Effectiveness | Engineering | Environmental | Sustainability | Human Capital

Job Description Job Summary: The Title Clerk at Volkswagen of South Charlotte is a critical administrative role within our dealership. This position is responsible for accurately and efficiently processing all vehicle title and registration paperwork for our customers. The Title Clerk will work closely with various departments within the dealership, as well as outside agencies, to ensure timely and accurate completion of all title and registration transactions. This is a part-time, hourly position with flexible weekday hours and the potential to eventually be a FULL time position. Compensation & Benefits: This is an hourly position with a pay range of $16 to $18 per hour, based on experience. The Title Clerk will be paid biweekly and will also have the opportunity to participate in our dealership's benefits program, which includes health, dental, and vision insurance, as well as a 401(k) plan and paid time off if working 32 hours or more. Some other Benefits that we offer are: • Employee Referral program, • Growth from within, • Paid time off and sick time, • Flexible scheduling, • Employee Vehicle purchase plans • Process all vehicle title and registration paperwork according to state and local laws and regulations, • Review and verify accuracy of all title documents, including lien releases, titles, and registrations, • Communicate with customers, lenders, and other outside agencies to obtain necessary information and documents, • Ensure timely and efficient completion of all title and registration transactions, • Maintain accurate records and files for all vehicle titles and registrations, • Assist with other administrative tasks as needed, such as answering phones, filing, and data entry, • Maintains a system to verify out of state titles, • Directs title runner in daily routines Requirements: • High school diploma or equivalent, • Minimum of 1 year of experience in automotive title work or a related field, • Working knowledge of state and local laws and regulations related to vehicle titles and registrations, • Strong attention to detail and accuracy, • Excellent communication and customer service skills, • Proficiency in Microsoft Office and ability to learn new computer systems, • Must be able to work independently and as part of a team, • Must be able to pass a background check and drug test, • Must be able to sit, stand, and walk for extended periods and lift up to 25 pounds MUST BE A NC NOTARY PUBLIC EEOC Statement: Volkswagen of South Charlotte is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job DescriptionSenior Help Desk TechnicianEmployment Type: Full Time Department: Help Desk CGS seeks a Senior Help Desk Technician to fulfill the requirements of Level 1 & 2 Help Desk (PC Assist) support services to end users consisting of senior management, attorneys, support staff, contractors, and associated systems for the Executive Office for the United States Attorneys (EOUSA). CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities. Skills and attributes for success:- Backup/Restoration admin/support- File Server support- User Account/Mailbox administration- Software/Hardware installation- Handheld device installation/troubleshooting/support- Remote User setup/support/troubleshooting- End-user training- Creation of procedural documentation- Creation of spreadsheets/databases for tracking purposes- Record and update required information for all IT-related tickets utilizing ITIL- Creation of Incident work-log entries- Accurately answer user support questions of software and hardware in the EOUSA office environment- Maintain Account Management forms for new and departed users per Government policy and procedures- Produce proactive reports, trending analysis, service level reporting, process consultation and application of ITIL best practices- Conduct and maintain accountable IT inventories such as laptops, desktops, tablet PCs, printers, MFPs’ accessories, IT supplies, etc. using spreadsheets- Provide desk-side training for new employees and staff, consisting of basic instructions on accessing and using standard desktop applications (e.g. e-Mail, Microsoft Office, etc) and how to access available research database applications- Submit weekly status reports and monthly surveys- Set up and support conference and training rooms for presentations including, audio systems, video systems, A/V distribution systems, computer hardware and software, control programming, microphones, amplifiers, encrypted wireless microphone systems, digital recording and computer/video interface- Utilize online meeting applications such as Adobe Connect to support hardware set-up of microphones and webcams, set-up operations for audio mixing boards and facilitate/monitor/record online meeting sessions Qualifications:- One year or more Adobe Connect or related online meeting center set-up experience. Non-Required, advantageous additional knowledge, experience, or competency considered favorable assets shall include: - ITIL Foundations certification - Change Management experience - Active DOD clearance of Level 6 Public Trust or above Our Commitment:Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client’s specific needs. We are committed to solving the most challenging and dynamic problems. For the past seven years, we’ve been growing our government-contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work. Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come. We care about our employees. Therefore, we offer a comprehensive benefits package:- Health, Dental, and Vision- Life Insurance- 401k- Flexible Spending Account (Health, Dependent Care, and Commuter)- Paid Time Off and Observance of State/Federal Holidays Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Join our team and become part of government innovation!Explore additional job opportunities with CGS on our Job Board: more information about CGS please visit: or contact:Email: #CJ We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job DescriptionCompany Description ProSidian is a Management and Operations Consulting Services Firm focusing on providing value to clients through tailored solutions based on industry leading practices. ProSidian services focus on the broad spectrum of Risk Management, Compliance, Business Process, IT Effectiveness, Energy & Sustainability, and Talent Management. We help forward thinking clients solve problems and improve operations. Launched by former Big 4 Management Consultants; our multidisciplinary teams bring together the talents of nearly 190 professionals globally to complete a wide variety of engagements for Private Companies, Fortune 1,000 Enterprises, and Government Agencies of all sizes. Our Services are deployed across the enterprise, target drivers of economic profit (growth, margin and efficiency), and are aligned at the intersections of assets, processes, policies and people delivering value. ProSidian clients represent a broad spectrum of industries to include but are not limited to Energy, Manufacturing, Chemical, Retail, Healthcare, Telecommunications, Hospitality, Pharmaceuticals, Banking & Financial Services, Transportation, Federal and State Government Agencies. Learn More About ProSidian Consulting at . Qualifications Desired Qualifications For Junior Engineering Aide | Engineering [COC0097294] (COC0097294) Candidates: Familiarity with basic engineering principles and safety procedures. Education / Experience Requirements / Qualifications High school diploma with technical coursework; associate degree preferred. Familiarity with basic engineering principles and safety procedures. This position aligns with functional/technical service requirements and client engagements in the Government And Public Services Client Industry Sector: Government And Public Services (GPS) Sector Group: Driving Excellence In Service Delivery Through Government And Public Services Innovation And Partnership. Junior Engineering Aide | Engineering [COC0097294] Candidates shall work to support requirements for Engineering Functional Area Services and shall work as a Junior Engineering Aide | Engineering [COC0097294]. Skills Required Primarily focused on Professional and Management Development Training initiatives and aligned with 294 activities 294 Functional Area Activities. CAD basics, measurement tools, data entry. Competencies Required • Accuracy, eagerness to learn, adaptability. Ancillary Details Of The Roles • May assist in preparing cost estimates., • Supports drafting and model preparation. Other Details Reports to engineering technician or engineer. #TechnicalCrossCuttingJobs #Consulting #Government And Public Services #GovernmentSupportServices #ProfessionalAnalyticalSupport #Jugaad #Copitas #PokaYoke Additional Information As a condition of employment, all employees are required to fulfill all requirements of the roles for which they are employed; establish, manage, pursue, and fulfill annual goals and objectives with at least three (3) Goals for each of the firms Eight Prosidian Global Competencies [1 - Personal Effectiveness | 2 - Continuous Learning | 3 - Leadership | 4 - Client Service | 5 - Business Management | 6 - Business Development | 7 - Technical Expertise | 8 - Innovation & Knowledge Sharing (Thought Leadership)]; and to support all business development and other efforts on behalf of ProSidian Consulting. CORE COMPETENCIES Teamwork – ability to foster teamwork collaboratively as a participant, and effectively as a team leader Leadership – ability to guide and lead colleagues on projects and initiatives Business Acumen – understanding and insight into how organizations perform, including business processes, data, systems, and people Communication – ability to effectively communicate to stakeholders of all levels orally and in writing Motivation – persistent in pursuit of quality and optimal client and company solutions Agility – ability to quickly understand and transition between different projects, concepts, initiatives, or work streams Judgment – exercises prudence and insight in decision-making process while mindful of other stakeholders and long-term ramifications Organization – ability to manage projects and activity, and prioritize tasks OTHER REQUIREMENTS Business Tools – understanding and proficiency with business tools and technology, including Microsoft Office. The ideal candidate is advanced with Excel, Access, Outlook, PowerPoint and Word, and proficient with Adobe Acrobat, data analytic tools, and Visio with the ability to quickly learn other tools as necessary. Commitment - to work with smart, interesting people with diverse backgrounds to solve the biggest challenges across private, public and social sectors Curiosity – the ideal candidate exhibits an inquisitive nature and the ability to question the status quo among a community of people they enjoy and teams that work well together Humility – exhibits grace in success and failure while doing meaningful work where skills have impact and make a difference Willingness - to constantly learn, share, and grow and to view the world as their classroom BENEFITS AND HIGHLIGHTS ProSidian Employee Benefits and Highlights: Your good health and well-being are important to ProSidian Consulting. At ProSidian, we invest in our employees to help them stay healthy and achieve work-life balance. That’s why we are also pleased to offer the Employee Benefits Program, designed to promote your health and personal welfare. Our growing list of benefits currently include the following for Full Time Employees: Competitive Compensation: Pay range begins in the competitive ranges with Group Health Benefits, Pre-tax Employee Benefits, and Performance Incentives. For medical and dental benefits, the Company contributes a fixed dollar amount each month towards the plan you elect. Contributions are deducted on a Pre-tax basis. Group Medical Health Insurance Benefits: ProSidian partners with BC/BS, to offer a range of medical plans, including high-deductible health plans or PPOs. ||| Group Dental Health Insurance Benefits: ProSidian dental carriers - Delta, Aetna, Guardian, and MetLife. Group Vision Health Insurance Benefits: ProSidian offers high/low vision plans through 2 carriers: Aetna and VSP. 401(k) Retirement Savings Plan: 401(k) Retirement Savings Plans help you save for your retirement for eligible employees. A range of investment options are available with a personal financial planner to assist you. The Plan is a pre-tax Safe Harbor 401(k) Retirement Savings Plan with a company match. Vacation and Paid Time-Off (PTO) Benefits: Eligible employees use PTO for vacation, a doctor’s appointment, or any number of events in your life. Currently these benefits include Vacation/Sick days – 2 weeks/3 days | Holidays - 10 ProSidian and Government Days are given. Pre-Tax Payment Programs: Pre-Tax Payment Programs currently exist in the form of a Premium Only Plan (POP). These Plans offer a full Flexible Spending Account (FSA) Plan and a tax benefit for eligible employees. Purchasing Discounts & Savings Plans: We want you to achieve financial success. We offer a Purchasing Discounts & Savings Plan through The Corporate Perks Benefit Program. This provides special discounts for eligible employees on products and services you buy on a daily basis. Security Clearance: Due to the nature of our consulting engagements there are Security Clearance requirements for Engagement Teams handling sensitive Engagements in the Federal Marketplace. A Security Clearance is a valued asset in your professional portfolio and adds to your credentials. ProSidian Employee & Contractor Referral Bonus Program: ProSidian Consulting will pay up to 5k for all referrals employed for 90 days for candidates submitted through our Referral Program. Performance Incentives: Due to the nature of our consulting engagements there are performance incentives associated with each new client that each employee works to pursue and support. Flexible Spending Account: FSAs help you pay for eligible out-of-pocket health care and dependent day care expenses on a pre-tax basis. You determine your projected expenses for the Plan Year and then elect to set aside a portion of each paycheck into your FSA. Supplemental Life/Accidental Death and Dismemberment Insurance: If you want extra protection for yourself and your eligible dependents, you have the option to elect supplemental life insurance. D&D covers death or dismemberment from an accident only. Short- and Long-Term Disability Insurance: Disability insurance plans are designed to provide income protection while you recover from a disability. ADDITIONAL INFORMATION - See Below Instructions On The Best Way To Apply ProSidian Consulting is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, or Vietnam era, or other eligible veteran status, or any other protected factor. All your information will be kept confidential according to EEO guidelines. ProSidian Consulting has made a pledge to the Hiring Our Heroes Program of the U.S. Chamber of Commerce Foundation and the “I Hire Military” Initiative of The North Carolina Military Business Center (NCMBC) for the State of North Carolina. All applicants are encouraged to apply regardless of Veteran Status. Furthermore, we believe in "HONOR ABOVE ALL" - be successful while doing things the right way. The pride comes out of the challenge; the reward is excellence in the work. FOR EASY APPLICATION USE OUR CAREER SITE LOCATED ON OR SEND YOUR RESUME’S, BIOS, AND SALARY EXPECTATION / RATES TO CAREERS @ PROSIDIAN.COM. ONLY CANDIDATES WITH REQUIRED CRITERIA ARE CONSIDERED. Be sure to place the job reference code in the subject line of your email. Be sure to include your name, address, telephone number, total compensation package, employment history, and educational credentials. Risk Management | Compliance | Business Processes | IT Effectiveness | Engineering | Environmental | Sustainability | Human Capital

Job DescriptionSalary: Title: Call Center Representative Department: Operations Status: Non-Exempt Position Classification/Category: Operations Level: N/A Location: Assigned Clinic Hourly Pay Range: Reports To: Call Center Supervisor Direct Reports: N/A Summary of Position The Call Center Representative (CCR) is responsible for providing high quality service to all individuals that contact our office via telephone or the internet. The CCR ensures that all patients receive access to care and information via telecommunications and online methods, as appropriate. The CCR assists the supervisor and/or Operations Manager with a variety of general office activities and may be asked to assist in various front desk operations among all sites when necessary. The CCR will assist with patient requests, all incoming communications to the Center, scheduling patient appointment requests, call routing, outbound contact initiatives, and screening incoming communications all while ensuring the delivery of excellence in customer service. Minimum Qualifications Experience: Minimum one year working in a medical office preferred. Minimum of 1+ years of in a call center. Experience in working in a community-based health care setting is a plus. Additional skills required: Knowledge of medical terminology. Familiar with basic computer operations. Good verbal and written communication skills in English and the specified language(s). Additional skills preferred: Strong customer service skills and superb telephone etiquette. Bilingual preferred. Education: High School diploma and post High School course work in medical terminology required; college degree with emphasis on language skills preferred. Physical Requirements: The physical demands described here represent those that must be met by an employee to successfully perform the essential functions of this job. Repetitive movement of hands and fingers typing and/or writing. Talk and hear. Key Responsibilities 1. Assist with appointment scheduling and confirmation communications., 2. Participate in and assist with targeted patient recruitment initiatives., 3. Attend staff meetings and participate in monthly staff training sessions., 4. Respond to patient needs immediately, responsively and compassionately., 5. Pleasantly and promptly answer all inbound phone calls., 6. Correctly utilize the Practice Management Software, including proper entry of patient information, scheduling, insurance information, and other financial information., 7. Assist and train staff members to pleasantly and properly perform outbound patient communications for follow-up, rescheduling, and other initiatives as directed., 8. Fill-in and assist in various roles, when needed., 9. Follow all CRCHC policies and procedures, ensuring that CRCHC consistently operates in a high-quality manner., 10. Assist with maintaining continuous compliance with all industry standards, laws and regulations as promulgated by regulatory and accrediting organizations such as: BPHC, JCAHO, CLIA, OSHA, and State and Federal Governments, etc., 11. Assist with other duties as assigned in support of Cabarrus Rowan Community Health Centers and its mission., 12. Manage all inbound and outbound calls at the Call Center, integrating workflows with other support functions, and promoting CRCHC programs and services to the public, potential new patients and others, as appropriate., 13. Deliver high quality customer service at all times, ensuring accurate patient information is captured during the registration process and complete patient insurance verifications., 14. Assist with other front desk responsibilities as needed, including patient admission, registration, appointment scheduling, pre-certification, insurance verification and cashiering., 15. Continuously strive to improve the quality and accuracy of CRCHCs patient personal information such as phone numbers, addresses, and demographics, by screening patient calls, confirming system data, and providing system warnings when inaccurate data is present., 16. Ensure overall accuracy related to call distribution throughout the organization., 17. Foster a positive and proactive work environment, emphasizing respect for individuals, high standards of quality, customer service, innovation and center-wide teamwork., 18. Assist with emphasizing strong results orientation within the department by motivating peers, satisfying customer needs and achieving organizational goals.

Job DescriptionSenior eDiscovery Analytics Lead Employment Type: Full-Time, Experienced Department: Legal As a Senior eDiscovery Analytics Lead for Contact Government Services, you will be using your legal experience to aid a large federal agency in achieving its mission. You will be providing electronic discovery technical support and assisting with strategic and legal aspects using Relativity. CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates that are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities. Skills and attributes for success:-Performs analysis, development, and implementation of processing approaches for electronic files. -Consult with attorneys and support staff for conforming to ESI specifications and, as required, participate in teleconferences with co-counsel, client agencies, and opposing counsel upon attorney request.-Responsible for ensuring that incoming and outgoing productions are made pursuant to the applicable ESI specifications and when deficiencies are found, provides case attorney with detailed notice of deficiencies.-Performs advanced analytics in Relativity.-Creates, troubleshoots, and repairs Active Learning Projects in Relativity.-Provides input on technology options to respond to specific discovery -Ensures standard procedures for electronic discovery and litigation support projects are consistently applied across the life of the case.-Creates statistical reports providing information on collection, filtering, processing, review, and production.-Stays abreast of emerging electronic discovery litigation support technology and processes.-Maintains current knowledge of available software applications and in area(s) of expertise.-Contributes to regular briefings on new technology and process improvements with regard to electronic discovery.-Generates custom PowerShell scripts.-Creates/supports Case Map / Text Map databases Qualifications:-A minimum of 5 years of experience providing eDiscovery services and litigation support on complex and large cases involving complex eDiscovery challenges.-Thorough knowledge of the litigation discovery process, and the EDRM workflow.-Advanced knowledge of Relativity (front end and back end).-Demonstrated ability to generate complex PowerShell scripts.-Advanced hands-on experience with Active Learning.-Have demonstrated exceptional written and verbal communication skills.-Possess detailed planning and organizational skills and have a thorough understanding of processes at each stage of the eDiscovery lifecycle.-Prior knowledge and experience managing eDiscovery projects and related technologies is required.-Ability to work in a fast-paced environment and meet deadlines.-Work as part of a team to be able to manage complex relationships with all stakeholders.-Be well organized, a strong communicator, detail-oriented, demonstrate good judgment, and be confident working independently.-Undergraduate degree required and 5+ years of prior relevant experience. Law degree, technical certification, or other pertinent graduate degree strongly preferred.-Must be a United States Citizen. Ideally, you will also have:-Knowledge of how to perform advanced searches in Relativity; generate Search indexes, and set up workflows; permissions; and Case Dynamics.-Write scripts for workflow improvements, utilities, and/or data manipulation.-Generate complex productions out of Relativity.-In-depth hands-on experience with Case Map and Text Map.-Able to obtain Public Trust security clearance. Our commitmentContact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our clients’ specific needs. We are committed to solving the most challenging and dynamic problems. For the past seven years, we’ve been growing our government-contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work. Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come. We care about our employees. Therefore, we offer a comprehensive benefits package.-Health, Dental, and Vision-Life Insurance-401k-Flexible Spending Account (Health, Dependent Care, and Commuter)-Paid Time Off and Observance of State/Federal Holidays Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Join our team and become part of government innovation!Explore additional job opportunities with CGS on our Job Board: more information about CGS please visit: or contact: Email: #CJ We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job DescriptionCompany Description ProSidian is a Management and Operations Consulting Services Firm focusing on providing value to clients through tailored solutions based on industry-leading practices. ProSidian provides Enterprise Service Solutions for Risk Management | Compliance | Business Process | IT Effectiveness | Engineering | Environmental | Sustainability | and Human Capital. We help forward-thinking clients solve problems and improve operations. Launched by Management Consultants, our multidisciplinary teams bring together the talents of Global Professionals to complete engagements for public/private companies, defense and civilian government agencies, and non-profit organizations. Our solution-centric services are deployed across the enterprise and target drivers of economic profit (growth, margin, and efficiency). They are also aligned at the intersections of assets, processes, policies, and people delivering value. ProSidian clients represent a broad spectrum of Industry Sector Groups, including but not limited to -- Sector Groups including but not limited to Consumer Products, Services, And Retail | Defense And Military | Education And Academia | Emergency Services | Energy, Infrastructure, And Environment | Financial Services | Food And Agriculture | Foreign Aid / Technical Assistance | Government And Public Services | Healthcare And Life Sciences | Industrial And Commercial | Manufacturing And Operations | National Security & Intelligence | Non-Profit | Professional Services | Real Estate And Hospitality | Technology, Media, And Telecommunications | Transport And Logistics | etc. Learn More About ProSidian: Job Description ProSidian Seeks a Entry Level Call Center Agent | Call Center Agent [COC0018017] for Program Support on a Exempt 1099 Contract: No Overtime Pay Basis Contract Contingent located CONUS - Charlotte, NC Across The Mid Atlantic Region supporting strategic delivery of Government and Public Services Sector Human Capital Solutions through Temporary Help Services and Recruiting/Staff Augmentation capabilities for the City of Charlotte (COC). Seeking Entry Level Call Center Agent candidates with relevant Government And Public Services Sector Experience (functional and technical area expertise also ideal) to support professional services engagement for Government And Public Services Sector Clients such as COC. This as a Contract Contingent or Contract W-2 (IRS-1099) Call Center Agent Functional Area Professional - Staffing Augmentation and Recruiting Services Position; however, ProSidian reserves the right to convert to a Full-Time ProSidian employed W-2 Position. JOB OVERVIEW Provide services and support as a Staffing Augmentation and Recruiting Services (Entry Level Call Center Agent) in the Government And Public Services Industry Sector focusing on Human Capital Solutions for clients such as City of Charlotte (COC) | Charlotte Cooperative Purchasing Alliance (CCPA) Generally Located In CONUS - Charlotte, NC and across the Mid Atlantic Region (Of Country/World). RESPONSIBILITIES AND DUTIES - Entry Level Call Center Agent | Call Center Agent [COC0018017] • Answer inbound calls and resolve issues., • Document call details and outcomes., • Escalate complex cases to supervisors.Qualifications Desired Qualifications For Entry Level Call Center Agent | Call Center Agent [COC0018017] (COC0018017) Candidates: • May be assigned specific account portfolios., • Works in a fast-paced, high-volume environment. #TechnicalCrossCuttingJobs #Consulting #Government And Public Services #GovernmentSupportServices #ProfessionalAnalyticalSupport #Jugaad #Copitas #PokaYoke Additional Information As a condition of employment, all employees are required to fulfill all requirements of the roles for which they are employed: establish, manage, pursue, and achieve annual goals and objectives with Documented Goals for each of the firm's Eight ProSidian Global Competencies [1 - Personal Effectiveness | 2 - Continuous Learning | 3 - Leadership | 4 - Client Service | 5 - Business Management | 6 - Business Development | 7 - Technical Expertise | 8 - Innovation & Knowledge Sharing (Thought Leadership)]; and to support all business development and other efforts on behalf of ProSidian Consulting. CORE COMPETENCIES • Teamwork – the ability to foster teamwork collaboratively as a participant and effectively as a team leader, • Leadership – the ability to guide and lead colleagues on projects and initiatives, • Business Acumen – understanding and insight into how organizations perform, including business processes, data, systems, and people, • Communication – ability to effectively communicate to stakeholders of all levels orally and in writing, • Motivation – persistent in pursuit of quality and optimal client and company solutions, • Agility – ability to quickly understand and transition between different projects, concepts, initiatives, or workstreams, • Judgment – exercises prudence and insight in the decision-making process while being mindful of other stakeholders and long-term ramifications, • Organization – the ability to manage projects and actions and prioritize tasks OTHER REQUIREMENTS • Business Tools – understanding and proficiency with business tools and technology, including Microsoft Office. The ideal candidate is advanced with Excel, Access, Outlook, PowerPoint, and Word, proficient with Adobe Acrobat, data analytic tools, and Visio, and the ability to quickly learn other tools, as necessary., • Business Tools – understanding and proficiency with business tools and technology, including Microsoft Office. The ideal candidate is advanced with Excel, Access, Outlook, PowerPoint, and Word, proficient with Adobe Acrobat, data analytic tools, and Visio, and the ability to quickly learn other tools, as necessary., • Commitment - to work with intelligent, interesting people with diverse backgrounds to solve the most significant challenges across private, public, and social sectors, • Curiosity – the ideal candidate exhibits an inquisitive nature and the ability to question the status quo among a community of people they enjoy and teams that work well together, • Humility – exhibits grace in success and failure while doing meaningful work where skills have an impact and make a difference, • Willingness - to constantly learn, share, and grow and to view the world as their classroom BENEFITS AND HIGHLIGHTS ProSidian Employee Benefits and Highlights: Your good health and well-being are essential to ProSidian Consulting. At ProSidian, we invest in our employees to help them stay healthy and achieve work-life balance. We are also pleased to offer the Employee Benefits Program, designed to promote your health and personal welfare. Our growing list of benefits currently includes the following for Full-Time Employees: • Competitive Compensation: The pay range begins in the competitive ranges with Group Health Benefits, Pre-tax Employee Benefits, and Performance Incentives. The Company contributes a fixed dollar amount each month towards the Plan you elect for medical and dental benefits. Contributions are deducted on a pre-tax basis., • Group Medical Health Insurance Benefits: ProSidian partners with BC/BS to offer a range of medical plans, including high-deductible health plans or PPOs. ||| Group Dental Health Insurance Benefits: ProSidian dental carriers - Delta, Aetna, Guardian, and MetLife., • Group Vision Health Insurance Benefits: ProSidian offers high/low vision plans through 2 carriers: Aetna and VSP., • 401(k) Retirement Savings Plan: 401(k) Retirement Savings Plans help you save for your retirement for eligible employees. A range of investment options is available with a personal financial planner to assist you. The Plan is a pre-tax Safe Harbor 401(k) Retirement Savings Plan with a company match., • Vacation and Paid Time-Off (PTO) Benefits: Eligible employees use PTO for vacation, a doctor's appointment, or any number of events in their life. These benefits include Vacation/Sick days – 2 weeks/3 days | Holidays - 10 ProSidian and Government Days are given., • Pre-Tax Payment Programs: Pre-Tax Payment Programs are premium-only plans (POPs) that offer eligible employees a complete Flexible Spending Account (FSA) Plan and a tax benefit., • Purchasing Discounts & Savings Plans: We want you to succeed financially. Therefore, we offer a Purchasing Discounts & Savings Plan through The Corporate Perks Benefit Program. This provides special discounts for eligible employees on products and services you buy daily., • Security Clearance: Due to the nature of our consulting engagements, Security Clearance is required for Engagement Teams handling sensitive Engagements in the Federal Marketplace. A Security Clearance is a valued asset in your professional portfolio and adds to your credentials., • ProSidian Employee & Contractor Referral Bonus Program: ProSidian Consulting will pay up to $5k for all referrals employed for 90 days for candidates submitted through our Referral Program., • Performance Incentives: Due to the nature of our consulting engagements, performance incentives are associated with each new client that each employee works to pursue and support., • Flexible Spending Account: FSAs help you pay for eligible out-of-pocket health care and dependent daycare expenses on a pre-tax basis. You determine your projected costs for the Plan Year and then elect to set aside a portion of each paycheck into your FSA., • Supplemental Life/Accidental Death and Dismemberment Insurance: If you want extra protection for yourself and your eligible dependents, you can elect supplemental life insurance. D&D covers death or dismemberment from an accident only., • Short- and Long-Term Disability Insurance: Disability insurance plans are designed to provide income protection while you recover from a disability. ADDITIONAL INFORMATION - See Below Instructions On The Best Way To Apply ProSidian Consulting is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, Vietnam era, or another eligible veteran status, or any other protected factor. All your information will be kept confidential according to EEO guidelines. ProSidian Consulting has pledged to the Hiring Our Heroes Program of the US Chamber of Commerce Foundation and the "I Hire Military" Initiative of The North Carolina Military Business Center (NCMBC) for the State of North Carolina. All applicants are encouraged to apply regardless of Veteran Status. Furthermore, we believe in "HONOR ABOVE ALL"—success while doing things the right way. Pride comes from the challenge; the reward is excellence in the work. For Easy Application, Use Our Career Site Located On Http://Www.ProSidian.Com/ Or Send Your Resume, Bios, And Salary Expectations / Rates To Careers @ ProSidian.Com & Recruiter @ ProSidian.Com ONLY CANDIDATES WITH THE REQUIRED CRITERIA ARE CONSIDERED. Be sure to place the job reference code in the subject line of your e-mail. Be sure to include your name, address, telephone number, total compensation package, employment history, and educational credentials. Risk Management | Compliance | Business Processes | IT Effectiveness | Engineering | Environmental | Sustainability | Human Capital

Job DescriptionDescriptionIf you recognize that the ultimate objective is to protect water quality, the environment, and the communities we live in, then your goals align with ours, and we would love to speak with you. As the Charlotte Office Manager, you will be responsible for routine and advanced correspondence including letters, memoranda, and reports. This role will give you the flexibility to work independently, as you oversee the day-to-day needs of the office. We will rely on your experience and judgment to plan and accomplish goals. *Please note that you will be responsible for confidential material, and you will need to report office progress to multiple supervisors. Your Primary Responsibilities will include • Prepare confidential and general correspondence to support all office operations including office and field staff, • Support management with business development efforts, • Assist with fee proposals/scope of work, • Assist HR Team with onboarding for new employees, • Coordinate with vendors for servicing office equipment, • Monitor, maintain, and order office supply orders and manage local petty cash account, • Coordinate travel arrangements for office and field staff, • Screen incoming phone calls, • Maintain the professional appearance of office, • Data and File management, • Greet clients and manage the front desk reception area, • Coordinate catering and/or activities for office events, • Support staff with maintaining certifications, licenses, and training requirements, • Good writing and verbal communicative skills, • Strong computer skills with experience in Word, Excel, Outlook, and TEAMS, • Knowledge of basic accounting practices, • Knowledge of internet research, • Basic knowledge of setting up computer workstations, network configurations, and miscellaneous IT support, • Familiarity with engineering and construction concepts, practices, and procedures is a plus, • Requires a high school diploma or its equivalent with at least 5 years of experience in the field or in a related area, • Position requires a minimum of 40 hours a week with the possibility of overtime., • Excellent compensation package, • Outstanding holiday and paid-time-off programs, • 401(k) Plan and Match, • Career Path Development Program (Management & Technical Career Tracks), • Mentorship Program, • Tuition Reimbursement, • Parental Leave, • Competitive health and dental insurance premiums, • Variety of voluntary benefit options, • Short-Term Disability/Long-Term Disability, • Company-furnished life insurance, • Employee Assistant Program (EAP), • Flexible Spending Account, • and MoreDRMP is a multi-discipline firm serving clients in the public, private and industrial sectors in the development of infrastructure for the community-at-large and has been in business since 1977. DRMP currently employs 500+ professionals in 18 office locations spread strategically across our service areas. Today, DRMP is ranked among Engineering News-Record’s “Top 500 Design Firms” in the United States and has received numerous awards locally and nationally for engineering achievements. As we continue to grow, we seek to add talented and motivated engineers to work on exciting projects while maximizing their personal growth potential. DRMP is where talent and a strong work ethic are rewarded by opportunity and advancement in a company poised for unlimited growth.

Job DescriptionRelativity SMEEmployment Type: Full-Time, ExperiencedDepartment: eDiscovery CGS is seeking a Relativity SME to join our team, you will join an experienced team and work directly with Relativity’s staff as needed to resolve software-specific issues. You will also play a key role in testing Relativity software releases as well as setting up and establishing templates, views, scripts, or workflows used across all workspaces or the workspaces of an entire division. CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities. Skills and attributes for success:- Provide advanced-level support and guidance in the use of Relativity to attorneys, investigators, and the Litigation Support Specialists - Perform specialized data culling and identification in Relativity for search terms, date ranges, folder paths, and domain types using complex searches and custom indices (i.e. privilege screens, data prioritization) for matters involving litigation holds, and other DOE/OGC/OIG matters - Work with the C FTC's technical support group to resolve user issues with access, slowness, freezing, and viewer installation - Work directly with Relativity’s staff as needed to resolve software-specific issues - Play a key role in testing Relativity software releases as well as setting up and establishing templates, views, scripts, or workflows used across all workspaces or the workspaces of an entire division - Remain proficient in Relativity and all its analytics tools by keeping abreast of all changes to or upcoming changes to the software including any software integrations and plugins, being an active member of the Relativity User Portal, reading the Relativity Blog and Relativity Ideas Digest- As CFTC staff members identify new features they would like to be included in Relativity, the Relativity SME shall be the C FTC's advocate by submitting ideas through the Relativity User Portal and requesting other members of eLaw to promote it, and by promoting the idea to other industry professionals or the software engineers at Relativity - Perform Relativity demos, conduct training, and create user documentation for various workflows Qualifications:- At least ten (10) years of litigation support experience including preferably four (4) years of progressively more advanced Relativity experience. - Master’s degree or J.D., a Bachelor’s degree plus an additional three (3) years of experience (for a total of 13 years of experience) may be substituted for the Master’s degree - Relativity RCA certification - Experience in managing multiple tasks such as those defined in the scope of work must be demonstrated - Excellent oral and written communication skills required. - Must be a U.S. citizen - Must be able to obtain a Public Trust clearance Ideally, you will also have- Two (2) Relativity certifications, preferably, including the RCA - A Relativity Master certification, ideal - Experience using LAW Prediscovery and Conformity Engine preferred - Experience using Microsoft SQL Server, helpful but not required - Current or active clearance, preferred Our commitment:Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client’s specific needs. We are committed to solving the most challenging and dynamic problems. For the past seven years, we’ve been growing our government contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work. Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come. We care about our employees. Therefore, we offer a comprehensive benefits package:- Health, Dental, and Vision- Life Insurance- 401k- Flexible Spending Account (Health, Dependent Care, and Commuter)- Paid Time Off and Observance of State/Federal Holidays Join our team and become part of meaningful government innovation!Explore additional job opportunities with CGS on our Job Board: more information about CGS please visit or contact:Email: #CJ We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job DescriptionCompany Description ProSidian is a Management and Operations Consulting Services Firm focusing on providing value to clients through tailored solutions based on industry leading practices. ProSidian services focus on the broad spectrum of Risk Management, Compliance, Business Process, IT Effectiveness, Energy & Sustainability, and Talent Management. We help forward thinking clients solve problems and improve operations. Launched by former Big 4 Management Consultants; our multidisciplinary teams bring together the talents of nearly 190 professionals globally to complete a wide variety of engagements for Private Companies, Fortune 1,000 Enterprises, and Government Agencies of all sizes. Our Services are deployed across the enterprise, target drivers of economic profit (growth, margin and efficiency), and are aligned at the intersections of assets, processes, policies and people delivering value. ProSidian clients represent a broad spectrum of industries to include but are not limited to Energy, Manufacturing, Chemical, Retail, Healthcare, Telecommunications, Hospitality, Pharmaceuticals, Banking & Financial Services, Transportation, Federal and State Government Agencies. Learn More About ProSidian Consulting at . Job Description ProSidian Seeks a Call Center Supervisor | Customer Service [COC0021218] for Program Support on a Exempt 1099 Contract: No Overtime Pay Basis Technical Element generally located across the CONUS - Charlotte, NC Across The Mid Atlantic Region supporting 0 We seek 218 candidates with relevant Government And Public Services Sector Experience (functional and technical area expertise also ideal) to support professional services engagement for Government And Public Services Sector Clients such as COC. This as a Technical Element or Contract W-2 (IRS-1099) Customer Service Functional Area Professional - Call Center Supervision Position; however, ProSidian reserves the right to convert to a Full-Time ProSidian employed W-2 Position. JOB OVERVIEW Provide services and support as a Call Center Supervision (Call Center Supervisor) in the Government And Public Services Industry Sector focussing on Human Capital Solutions for clients such as City of Charlotte (COC) | Charlotte Cooperative Purchasing Alliance (CCPA) Generally Located In CONUS - Charlotte, NC and across the Mid Atlantic Region (Of Country/World). RESPONSIBILITIES AND DUTIES - Call Center Supervisor | Customer Service [COC0021218] Supervise call center agents. Monitor performance and provide coaching. Develop staffing schedules. The role(s) are located in the Mid Atlantic Region is at or near CONUS - Charlotte, NC. Initially identified Work Site Address (Subject to Change or Working Remotely): 613 East 4th Street Charlotte, NC 28202 Qualifications Desired Qualifications For Call Center Supervisor | Customer Service [COC0021218] (COC0021218) Candidates: 3+ years call center experience, 1+ year leadership. Education / Experience Requirements / Qualifications Associate’s degree or equivalent experience. 3+ years call center experience, 1+ year leadership. This position aligns with functional/technical service requirements and client engagements in the Government And Public Services Client Industry Sector: Government And Public Services (GPS) Sector Group: Driving Excellence In Service Delivery Through Government And Public Services Innovation And Partnership. Call Center Supervisor | Customer Service [COC0021218] Candidates shall work to support requirements for Customer Service Functional Area Services and shall work as a Call Center Supervisor | Customer Service [COC0021218]. Skills Required Primarily focused on Professional and Management Development Training initiatives and aligned with 218 activities 218 Functional Area Activities. Leadership, performance monitoring, conflict resolution. Competencies Required • May lead training for new hires. Works with management to improve processes. #TechnicalCrossCuttingJobs #Consulting #Government And Public Services #GovernmentSupportServices #ProfessionalAnalyticalSupport #Jugaad #Copitas #PokaYoke Additional Information As a condition of employment, all employees are required to fulfill all requirements of the roles for which they are employed; establish, manage, pursue, and fulfill annual goals and objectives with at least three (3) Goals for each of the firms Eight Prosidian Global Competencies [1 - Personal Effectiveness | 2 - Continuous Learning | 3 - Leadership | 4 - Client Service | 5 - Business Management | 6 - Business Development | 7 - Technical Expertise | 8 - Innovation & Knowledge Sharing (Thought Leadership)]; and to support all business development and other efforts on behalf of ProSidian Consulting. CORE COMPETENCIES Teamwork – ability to foster teamwork collaboratively as a participant, and effectively as a team leader Leadership – ability to guide and lead colleagues on projects and initiatives Business Acumen – understanding and insight into how organizations perform, including business processes, data, systems, and people Communication – ability to effectively communicate to stakeholders of all levels orally and in writing Motivation – persistent in pursuit of quality and optimal client and company solutions Agility – ability to quickly understand and transition between different projects, concepts, initiatives, or work streams Judgment – exercises prudence and insight in decision-making process while mindful of other stakeholders and long-term ramifications Organization – ability to manage projects and activity, and prioritize tasks OTHER REQUIREMENTS Business Tools – understanding and proficiency with business tools and technology, including Microsoft Office. The ideal candidate is advanced with Excel, Access, Outlook, PowerPoint and Word, and proficient with Adobe Acrobat, data analytic tools, and Visio with the ability to quickly learn other tools as necessary. Commitment - to work with smart, interesting people with diverse backgrounds to solve the biggest challenges across private, public and social sectors Curiosity – the ideal candidate exhibits an inquisitive nature and the ability to question the status quo among a community of people they enjoy and teams that work well together Humility – exhibits grace in success and failure while doing meaningful work where skills have impact and make a difference Willingness - to constantly learn, share, and grow and to view the world as their classroom BENEFITS AND HIGHLIGHTS ProSidian Employee Benefits and Highlights: Your good health and well-being are important to ProSidian Consulting. At ProSidian, we invest in our employees to help them stay healthy and achieve work-life balance. That’s why we are also pleased to offer the Employee Benefits Program, designed to promote your health and personal welfare. Our growing list of benefits currently include the following for Full Time Employees: Competitive Compensation: Pay range begins in the competitive ranges with Group Health Benefits, Pre-tax Employee Benefits, and Performance Incentives. For medical and dental benefits, the Company contributes a fixed dollar amount each month towards the plan you elect. Contributions are deducted on a Pre-tax basis. Group Medical Health Insurance Benefits: ProSidian partners with BC/BS, to offer a range of medical plans, including high-deductible health plans or PPOs. ||| Group Dental Health Insurance Benefits: ProSidian dental carriers - Delta, Aetna, Guardian, and MetLife. Group Vision Health Insurance Benefits: ProSidian offers high/low vision plans through 2 carriers: Aetna and VSP. 401(k) Retirement Savings Plan: 401(k) Retirement Savings Plans help you save for your retirement for eligible employees. A range of investment options are available with a personal financial planner to assist you. The Plan is a pre-tax Safe Harbor 401(k) Retirement Savings Plan with a company match. Vacation and Paid Time-Off (PTO) Benefits: Eligible employees use PTO for vacation, a doctor’s appointment, or any number of events in your life. Currently these benefits include Vacation/Sick days – 2 weeks/3 days | Holidays - 10 ProSidian and Government Days are given. Pre-Tax Payment Programs: Pre-Tax Payment Programs currently exist in the form of a Premium Only Plan (POP). These Plans offer a full Flexible Spending Account (FSA) Plan and a tax benefit for eligible employees. Purchasing Discounts & Savings Plans: We want you to achieve financial success. We offer a Purchasing Discounts & Savings Plan through The Corporate Perks Benefit Program. This provides special discounts for eligible employees on products and services you buy on a daily basis. Security Clearance: Due to the nature of our consulting engagements there are Security Clearance requirements for Engagement Teams handling sensitive Engagements in the Federal Marketplace. A Security Clearance is a valued asset in your professional portfolio and adds to your credentials. ProSidian Employee & Contractor Referral Bonus Program: ProSidian Consulting will pay up to 5k for all referrals employed for 90 days for candidates submitted through our Referral Program. Performance Incentives: Due to the nature of our consulting engagements there are performance incentives associated with each new client that each employee works to pursue and support. Flexible Spending Account: FSAs help you pay for eligible out-of-pocket health care and dependent day care expenses on a pre-tax basis. You determine your projected expenses for the Plan Year and then elect to set aside a portion of each paycheck into your FSA. Supplemental Life/Accidental Death and Dismemberment Insurance: If you want extra protection for yourself and your eligible dependents, you have the option to elect supplemental life insurance. D&D covers death or dismemberment from an accident only. Short- and Long-Term Disability Insurance: Disability insurance plans are designed to provide income protection while you recover from a disability. ADDITIONAL INFORMATION - See Below Instructions On The Best Way To Apply ProSidian Consulting is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, or Vietnam era, or other eligible veteran status, or any other protected factor. All your information will be kept confidential according to EEO guidelines. ProSidian Consulting has made a pledge to the Hiring Our Heroes Program of the U.S. Chamber of Commerce Foundation and the “I Hire Military” Initiative of The North Carolina Military Business Center (NCMBC) for the State of North Carolina. All applicants are encouraged to apply regardless of Veteran Status. Furthermore, we believe in "HONOR ABOVE ALL" - be successful while doing things the right way. The pride comes out of the challenge; the reward is excellence in the work. FOR EASY APPLICATION USE OUR CAREER SITE LOCATED ON OR SEND YOUR RESUME’S, BIOS, AND SALARY EXPECTATION / RATES TO CAREERS @ PROSIDIAN.COM. ONLY CANDIDATES WITH REQUIRED CRITERIA ARE CONSIDERED. Be sure to place the job reference code in the subject line of your email. Be sure to include your name, address, telephone number, total compensation package, employment history, and educational credentials. Risk Management | Compliance | Business Processes | IT Effectiveness | Engineering | Environmental | Sustainability | Human Capital

Job DescriptionCOMMERCIAL PAINTING PROJECT MANAGER Location: Charlotte, North Carolina Position Type: Full-Time, Permanent ABOUT THE OPPORTUNITY: Join a forward-thinking commercial painting contractor where your expertise will drive success in the Southeast market. This role offers the perfect blend of field and office work, managing high-profile commercial projects while working with a supportive team that values excellence. POSITION OVERVIEW: We're seeking an experienced Commercial Painting Project Manager to lead and oversee multiple commercial painting projects in the Charlotte metro area. The ideal candidate will bring a strong background in commercial painting operations, proven project management skills, and proficiency with industry-standard software. KEY RESPONSIBILITIES:Project Management: • Lead multiple commercial painting projects ranging from $5K to $8M • Drive project success from pre-construction through closeout • Maintain 25-35% profit margins through effective cost control • Coordinate with general contractors, architects, and owners • Manage project documentation and reporting Estimation & Planning: • Utilize On-Screen Takeoff for accurate project takeoffs • Develop detailed project estimates and proposals • Create and maintain project schedules • Plan resource allocation and material procurement • Review and negotiate change orders Team Leadership: • Direct and coordinate field operations teams • Collaborate with superintendents and foremen • Maintain clear communication channels with all stakeholders • Mentor junior team members and field staff Quality & Safety: • Ensure compliance with safety regulations and company standards • Conduct regular site visits and quality inspections • Implement and maintain quality control procedures • Address and resolve field issues promptly REQUIRED QUALIFICATIONS: • 5+ years of commercial painting project management experience • Proven track record managing projects in healthcare, offices, multifamily, or mixed-use • Proficiency in On-Screen Takeoff and standard MS Office suite • Strong understanding of commercial painting processes and materials • Excellent organizational and time management skills • Valid driver's license and reliable transportation PREFERRED QUALIFICATIONS: • Bachelor's degree in Construction Management or related field • Experience with new construction and tenant improvement projects • Knowledge of additional software: Procore, Bluebeam, PlanGrid • OSHA 30 certification • Bilingual English/Spanish capabilities PROJECT TYPES:• Healthcare Facilities • Commercial Office Buildings • Multi-Family Developments • Mixed-Use Properties • Tenant Improvements • New Construction COMPENSATION & BENEFITS:• Competitive base salary commensurate with experience • Performance-based bonus structure • Comprehensive health, dental, and vision insurance • 401(k) with company match • Paid time off and holidays • Company vehicle or vehicle allowance • Mobile phone and laptop provided • Professional development opportunities • Career advancement potential WORK ENVIRONMENT:• Mix of office and field work (60% office / 40% field) • Fast-paced, dynamic environment • Collaborative team culture • Focus on work-life balance ABOUT OUR CLIENT: Our client is a well-established commercial painting contractor known for quality workmanship and professional project management. They maintain a strong presence in the Southeast market and have a proven track record of successful project completions with high client satisfaction rates. HOW TO APPLY: Qualified candidates should submit their resume and cover letter detailing relevant experience to Solid Rock Recruiting. All applications are treated with strict confidence. Solid Rock Recruiting is committed to connecting exceptional talent with forward-thinking companies. We operate nationwide within the continental United States, specializing in construction, legal, and public accounting recruitment. Equal Opportunity Employer: Our client is an Equal Opportunity Employer committed to diversity in the workplace.

Job DescriptionSenior Help Desk Technician IIEmployment Type: Full Time Department: Help Desk CGS seeks a Senior Help Desk Technician to fulfill the requirements of Level 1 & 2 Help Desk (PC Assist) support services to end users consisting of senior management, attorneys, support staff, contractors, and associated systems for the Executive Office for the United States Attorneys (EOUSA). CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities. Skills and attributes for success:- Backup/Restoration admin/support- File Server support- User Account/Mailbox administration- Software/Hardware installation- Handheld device installation/troubleshooting/support- Remote User setup/support/troubleshooting- End-user training- Creation of procedural documentation- Creation of spreadsheets/databases for tracking purposes- Record and update required information for all IT-related tickets utilizing ITIL- Creation of Incident work-log entries- Accurately answer user support questions of software and hardware in the EOUSA office environment- Maintain Account Management forms for new and departed users per Government policy and procedures- Produce proactive reports, trending analysis, service level reporting, process consultation and application of ITIL best practices- Conduct and maintain accountable IT inventories such as laptops, desktops, tablet PCs, printers, MFPs’ accessories, IT supplies, etc. using spreadsheets- Provide desk-side training for new employees and staff, consisting of basic instructions on accessing and using standard desktop applications (e.g. e-Mail, Microsoft Office, etc) and how to access available research database applications- Submit weekly status reports and monthly surveys- Set up and support conference and training rooms for presentations including, audio systems, video systems, A/V distribution systems, computer hardware and software, control programming, microphones, amplifiers, encrypted wireless microphone systems, digital recording and computer/video interface- Utilize online meeting applications such as Adobe Connect to support hardware set-up of microphones and webcams, set-up operations for audio mixing boards and facilitate/monitor/record online meeting sessions Qualifications:- One year or more Adobe Connect or related online meeting center set-up experience. Non-Required, advantageous additional knowledge, experience, or competency considered favorable assets shall include: - ITIL Foundations certification - Change Management experience - Active DOD clearance of Level 6 Public Trust or above Our Commitment:Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client’s specific needs. We are committed to solving the most challenging and dynamic problems. For the past seven years, we’ve been growing our government-contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work. Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come. We care about our employees. Therefore, we offer a comprehensive benefits package:- Health, Dental, and Vision- Life Insurance- 401k- Flexible Spending Account (Health, Dependent Care, and Commuter)- Paid Time Off and Observance of State/Federal Holidays Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Join our team and become part of government innovation!Explore additional job opportunities with CGS on our Job Board: more information about CGS please visit: or contact:Email: #CJ We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job Description Are you excellent at managing and retaining B2B accounts? Do you also have strong selling skills for increasing sales within an account? If you answered yes, consider this opportunity with City Wide! City Wide Facility Solutions is actively seeking a Facility Solutions Manager (FSM) for our Franchise location in (enter location). The Facility Solutions Manager is responsible for the business operations of an assigned client contracted service area. This is an outside, B2B account management position that provides field support including – training, guidance with starting new clients, inspections of Contractor performance and compliance with client requirements, trouble-shooting customer requests/complaints, coordinating site visits, and developing long-term relationships with clients and Contractors. Additional responsibilities include negotiating contracts, procuring supplies from clients, and ensuring high client satisfaction. What you will do... • Manage all aspects of assigned client relationships, including client retention, expansion, and diversification of City Wide building solutions and/or products., • Formulate and manage an effective service strategy and schedule tailored to each client., • Negotiate and enter into agreements with clients for additional services – determine pricing, staffing, and logistics., • Manage all Contractor relationships including – Interview and hire, negotiate pricing and other contract terms, manage agreements, develop service specifications, client compliance, verify Contractor compliance, and remove/replace Contractors as necessary., • Ensure a standard of excellence in quality and client satisfaction, through detailed quality control inspections of client sites and consistent follow through with all promises to clients., • Supervise and direct Night Managers; ensure the client’s strategy is executed and all services are performed correctly., • Ensure adequate (internal and external) staffing needs to service clients., • Promote the sale of, procure, and monitor supplies for clients., • Effectively communicate all client issues with Contractors and the Director of Operations (or owner); promptly address any client issues or problems that arise., • Use City Wide’s CRM to perform client inspections, adding extra charges, NM routing, etc., • Schedule each non-routine activity in client facilities using Outlook., • Update and keep current all Building Information Sheets (BIS), FSM Summary Sheets, and Exhibit A’s. Ensure MSDS sheets for each client serviced in janitor closets are complete, accurate, and that all items are properly labeled., • Notify Sales Executives of potential accounts in your territory, especially new construction., • Develop and implement a plan with the Director of Operations and the Night Managers to resolve any client complaints or deficiencies in service and actively monitor compliance., • Maintain updated route sheets, key/alarm sheets, and monthly planner for each client. Requirements • 3+ years outside B2B account management experience, building maintenance or facility management preferred but not required., • 3+ years track record of success in a client retention role, with goals and metrics to support., • Highly detail-oriented and excellent follow-through on commitments., • Positive and outgoing personality; great at building relationships., • Excellent verbal and strong written communication skills., • Proficient in Microsoft Office and knowledge of CRM database., • Ability to travel on a daily basis to client locations. Benefits • Health Care Plan (Medical), • Retirement Plan (401k), • Paid Time Off (Vacation, Sick & Public Holidays), • Training & Development, • Wellness Resources, • Cell Phone, • Car Allowance, • Uncapped Commissions