Leasing Consultant
1 day ago
Los Angeles
Job DescriptionDescription: About Prime: Prime Residential is an established owner and operator of more than 19,000 multifamily apartments and townhomes, providing appealing amenities and superior customer service in some of the most sought-after locations along the West Coast. We are committed to maintaining a richly diverse and inclusive company culture where all people feel welcomed and valued. Property Details: Park La Brea has 4,249 units and is located in Los Angeles, CA. Schedule: Wednesday through Sunday 9:00 am to 6:00 pm. Target Pay: $19.91 per hour + leasing commission Role Overview: Prime Residential’s Leasing Consultants are the primary point of contact for prospective residents. Outstanding customer service and sales skills are essential to the position. Leasing Consultants are considered the customer service ambassadors for our communities, working as members of the on-site property management team to provide excellent customer service to either or both current and prospective residents. The role of a Leasing Consultant is to build and drive the relationships we have with our customers and residents to ensure they have an exceptional experience and are satisfied with their decision to live in a Prime Residential community. Not only does this include providing an outstanding experience of touring the assigned community and knowing how to positively share all amenities of the facility, but also enhancing the living experience for all residents by building relationships and being courteously available as needed. Who You Are: • An enthusiastic and personable individual who enjoys building and maintaining relationships, • A passionate team player who sees excellent customer service as essential to relationships, • A true driver of sales possessing a competitive streak and an ability to close the deal, • A multitalented professional with the desire to learn and grow, • A tech savvy professional not afraid of routine work, change, and a dynamic, fast paced work environment Sales and Marketing • Warmly greet prospects, qualify, determine needs and preferences, and professionally present the community and specific amenities, • Answer incoming telephone calls, emails, and texts by exhibiting excellent customer service to efficiently address inquiries (prospect calls, resident issues, maintenance service requests, etc.), • Ensure timely and professional follow-ups are executed in accordance with company standards, • Compile all necessary lease application data, assist with application verifications, and notify applicants of qualification results in a timely manner, • Physically walk and tour the community and specific apartment units with prospects, • Conduct and lead competitive property assessments through online research, digital tours, and review of market data., • Identify innovative marketing ideas that may benefit the community and communicate them to the team, • Facilitate full move-in orientations for incoming residents to introduce them to the lifestyle at the assigned community, • Provide exceptional hospitality in compliance with quality assurance expectations and standards to create a unique and memorable customer experience, • Introduce residents to all departments and/or services when encountering related questions that pertain to Accounting, Customer Experience, Patrol, Service Hotline, etc., • Serve as liaison between current residents, service team members, and management to foster a vibrant community atmosphere for prospective residents and the community, • Stay current and knowledgeable of local activities and establishments in the area to offer recommendations, answer questions and give direction to new residents, • Increase company reputation and ensure sustainable growth by discussing with residents the benefit of living at the community, • Distribute active marketing materials and provide exemplary customer service to residents, • When delegated to, assign and coordinate parking spaces for new residents at move-in, • Promote and assist residents with signing up for relevant delivery services when available at assigned community, • Assist residents with amenities (pool and gym registrations) when needed, • If applicable at assigned community and when delegated, schedule elevator reservations for move-ins and move-outs, • Collect move-in checklists and enter work orders as needed, • Register all pets and reasonable accommodation animals as needed, • Coordinate and assist residents with set up through cable provider account manager, • Answer, record, and process all calls, messages, requests, questions, or concerns, and assure proper documentation in CRM software, • Warmly greet prospective residents and qualify and determine needs and preferences, • Professionally present community, amenities, and apartment homes, • Schedule appointments for newly inquiring prospects, returning prospects, and transferring residents among Sales and Experience Associates, • Ensure the leasing office/lobby is represented to the highest standards. Light cleaning or dusting as needed, • Keep hospitality area clean, stocked, and organized throughout the business day, • Call or visit competitive properties to update market surveys regularly., • Support efforts to build and maintain a customer-focused culture of respect, responsiveness, and efficiency that includes every team member and on-site vendor; developing Prime Residential’s reputation as a housing provider of choice in the local market, • Embrace and build a team culture focusing on diversity, equity, inclusion, and belonging, • Present ideas to manager for marketing the property, the resident blog and for improving resident satisfaction, • Create a positive first impression whether by phone, email, text, or in-person, • Complete all new lease and renewal paperwork, including related addenda in an organized and efficient manner, • Update daily activity reports, notices to vacate, leases, cancellations, transfers, renewals, etc. and provide information to supervisor as needed, • Enter all traffic, telephone calls and other daily activity into customer relationship management software system, • Ensure files and completed paperwork is organized neatly per company standards, • Attend training, community and leasing-specific, and ensure compliance of all training requirements posted in learning management system, • Understand and adhere to all federal, state, and local laws pertaining to Fair Housing, landlord tenant laws, as well as company policies regarding general operations and employee actions and behaviors, • Any other tasks as deemed necessary by your supervisor Requirements:, • BS/BA degree or equivalent experience preferred, • Experience in property management or sales preferred, • Consistent ability to display an enthusiastic and positive approach to customer service and sales, • Effective communication skills (oral, listening, and written), • Team player attitude who can work independently and collaboratively, • Proficiency in MS Office (Word, Excel, Outlook, Teams), RealPage or other property management software, • Knowledge or familiarity of customer relationship management software is a plus, • Ability to prioritize and multitask, • Ability to display and present yourself professionally, in appearance and demeanor, • Generous Benefits: Comprehensive medical, dental, vision, and RX plans., • PTO: Standard PTO plus 11 company holidays, 2 floating holidays, 1 birthday day-off, and 1 volunteer day-off., • Retirement: 401k match up to 4%., • Tools Provided: Service team members are provided with tool kits., • Career Growth: Prime Academy provides various development opportunities by position including foundational skills, technical skills, leadership essentials, and more., • Education: Tuition reimbursement for continuous learning. Privacy Notice: At Prime Residential, we celebrate and support diversity for the benefit of our employees, our business, and our community.?? Prime is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Prime is also committed to compliance with all fair employment practices regarding citizenship and immigration status and, where applicable, pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records.?? Regarding Prime Residential's Compensation Philosophy:?The pay range for this position refers to what we reasonably expect to compensate for this role. Individual compensation is based on various factors, including experience, education, skillset, and geographic location. The specified range is reflective of the intended regional labor market.?