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Job DescriptionDescription: Lead with Purpose. Grow with Sprague. Are you ready to take the next step in your leadership journey with a company that’s redefining pest management? Sprague Pest Solutions is looking for a driven, people-focused Operations Manager to share leadership responsibilities for our team in the Sacramento to San Francisco Bay areas. If you're passionate about coaching others, delivering exceptional service, and making a real impact on public health and safety, this is your opportunity to thrive. Join us in our mission to protect people, property, and food with integrity and innovation. Apply today and be the difference. What you'll do: • Train technicians to locate, identify, destroy, control, and repel pests, • Review routing and scheduling for improvements to efficiency, • Partner with clients and provide support to technicians to resolve service problems, ensure complaints are responded to timely and follow-up steps are taken, • Inspect technician's vehicles and route work to ensure standards are met for safety, cleanliness, quality, and service, • Work with branch manager, sales personnel, and technicians to prepare client bids for special services, including fumigation and bird work Pests pose a serious threat to public health and our world’s food supply. Food-borne illnesses as a result of bacteria transmitted by pests sicken millions of people annually. Sprague’s highly trained and dedicated team is driven to design and deliver pest management programs using the latest technology and products to safeguard people, property, and food, and leave the smallest environmental footprint. Working for Sprague means passionately delivering uncompromising service. We focus on our commitment to our clients and ourselves; consistency, accountability, respect; teamwork among co-workers, our clients, and the community; and environmental responsibility in our approach to pest prevention. What you’ll get working here: • Salary: $78,000-85,000 per year plus annual bonus, • A take-home service vehicle with gas card, • Company-provided phone, laptop, uniforms, and safety equipment, • On-the-job training and licensing, • Pride in your work and the Sprague mission, • A supportive team environment based on family values, • Health, Vision, Dental Insurance within 30 days of hire, • 401K after 1 year, with 100% match up to 3% plus 50% match up to 6%, • Paid time off: Personal time available day 1, holiday and vacation time after 90 days, • High school diploma or equivalent, • Valid Driver’s License and Satisfactory Motor Vehicle Record, • Attention to detail and high standards of work quality, • Hunger for knowledge and professional development, • 3+ years' experience in pest management, • 2+ years’ experience in managing people and business operations, • 1+ years’ experience in customer service, retail, food service, or hospitality, • 5+ years Satisfactory Motor Vehicle Record, • Criminal Background Check: Federal, State, County, • Education & Employment Verification, • DOT Physical with 5-Panel Drug Screen All offers of employment are contingent upon a satisfactory motor vehicle record report that is checked annually. Sprague Pest Solutions is an Equal Opportunity employer and promotes diversity through a culture of inclusion and opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristics protected by law. We are a drug and smoke-free environment. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Detailed Job Description: Position Summary Supervise service personnel and support sales personnel to achieve performance, quality and growth goals. Passionately delivering uncompromising results through the work of others. Essential Duties and Responsibilities • Interact with customers and provide support to technicians to resolve service problems, ensure client complaints are responded to timely and follow-up steps are taken., • Seek out potential clients, build route density for technician routes, working with technicians and sales to find new prospective clients, and look for ways to add value to existing clients., • Review routing and scheduling for improvements to efficiency., • Perform Quality Assurance audits at client sites., • Coach Service personnel to achieve performance goals., • Communicate and train technicians on new programs, processes and equipment., • Ensure that all assigned routes are completed which may require completing pest prevention service route work to fill in for vacations, vacancies, etc., • Train technicians to locate, identify, destroy, control, and repel pests. Use knowledge of pests’ biology and habits, along with pest management techniques such as applying chemicals, setting traps, operating equipment, and modifying structures to alleviate pest problems., • Assist in maintaining and monitoring inventory of supplies within standards, • Complete vehicle inspections of technicians to ensure proper inventory levels of tools, equipment and materials, and ensure equipment is properly maintained and safety requirements are met., • Prepare client bids for special services, including fumigations and bird work., • Work flexible schedule as required to meet client expectations, including weekends and evenings. Occasional overnight travel may be required., • Ensure technicians and self are working in a safe manner and adhering to OSHA, state requirements, and Sprague policies and procedures and maintaining and utilizing required safety equipment when providing pest management services., • Ensure technicians and self-maintain a clean company vehicle, comply with DOT and company guidelines, operate vehicle safely and legally and according to company guidelines and represent Sprague by keeping vehicle clean and in good repair., • Complete paperwork and electronic reporting on PDA accurately and timely. Provide information to Service Center as required, including synching PDA daily., • Ensure technicians and self participate fully in training opportunities provided to enhance knowledge and to meet requirements for licensing. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Knowledge, Skills and Abilities • Knowledge of federal, state, industry, and local regulations as well as proficiency in the use of all safety equipment and procedures., • Behaves consistently and predictably; is reliable, responsible and dependable in fulfilling obligations; diligently follows through on commitments and consistently meets deadlines., • Diligently checks work to ensure that all essential details have been considered; notices errors or inconsistencies, and takes prompt, thorough action to correct errors., • Projects a professional image of oneself and the organization; demonstrates a positive attitude towards work; takes pride in one's work and the work of the organization., • Is friendly, pleasant, courteous, and professional when dealing with internal or external clients. Promotes cooperation, building teamwork, and resolving conflict., • Is able to perform effectively even with minimal direction, support, or approval and without direct supervision. Is able to set priorities and takes responsibility for accomplishing work goals within accepted timeframes., • Adapts quickly to change and works under tight deadlines. Is cooperative, willing to share knowledge, cross-train, & take on additional responsibilities. Must be willing to work extended hours and weekends when necessary., • A self-starter who effectively organizes own work and completes on timely basis. Acts dependably to get things done right the first time. Considers positive and negative consequences before acting. Demonstrates a sense of urgency and takes initiative when necessary., • Is able to successfully grasp new materials and pass state licensing exams and requirements., • Able to learn and use computer and computer-based applications such as Learning Management System, PDA, Pestpac and e-mail., • Stable job history with experience in a physically demanding job, • 3+ years' experience in pest management and/or 2+ years’ experience in managing people and business operations and/or 1+ years’ experience in customer service, retail, food service, or hospitality, • High school diploma or equivalent (required), • Education and training beyond high school (preferred) Ability to read and write reports, business correspondence, and procedure manuals. Ability to interact tactfully and positively with Sprague staff and management. Ability to maintain a high level of confidentiality. Ability to speak effectively to clients or Sprague employees. Mathematical Skills Able to calculate figures and amounts and add, subtract, multiply, and divide with whole numbers, fractions, decimals, and percents; calculate averages, ratios, proportions and rates; convert decimals to fractions; convert fractions to percents. Reasoning Ability Possesses sufficient inductive and deductive reasoning ability to perform job successfully; critically reviews, analyzes, synthesizes, compares and interprets information; draws conclusions from relevant and/or missing information; understands the principles underlying the relationship among facts and applies this understanding when solving problems. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl; climb; and talk and hear. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. The employee is required to regularly drive a company vehicle between client sites and will be required to maintain a DOT certificate, CDL and Hazardous Materials endorsement. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed in a variety of client settings that will include exposure to seasonal weather, damp and/or dusty locations, freezing conditions and hot conditions with temperatures over 120 degrees. There are frequent employee and client contacts and interruptions in person and via the telephone during the day. The noise level in the work environment is moderate. W. B. Sprague Company Inc. reserves the right to revise or change job duties and responsibilities as the need arises. This position description does not constitute a written or implied contract of employment.

Job DescriptionDescription: Position Overview: The Lead Case Manager oversees and coordinates case management services, including training and supervising case managers, and providing direct support to guests. Responsibilities include conducting needs assessments, facilitating access to resources, coordinating care, and maintaining collaborative relationships with residents, colleagues, and service providers. The role involves regular documentation, care retention interventions, and adherence to harm reduction principles to support residents in achieving their goals. Duties and Responsibilities: • Provide daily oversight to the case management team to include, but not limited to, guidance related to service delivery and documentation, maintaining compliance with regulatory standards, appropriately managing caseloads, and coordinating on-call scheduling., • Effectively self-manage and collaborate with all levels of staff and clients with varying needs ensuring timely and efficient utilization of resources; preventing return to homelessness and ensuring adherence to organization and regulatory requirements; ensuring licensure compliance as well as business process improvement measures for quality assurance and self-development as well as development of the organization., • Participate in weekly staff meetings, scheduled supervision meetings, and other required meetings and trainings., • Proactively formulate and manage outreach activities for caseload to promote resident interest., • Work with existing field staff to identify residents that would benefit from personalized support, • Identify residents who are interested in case management services and those that would benefit from information to supportive services., • Educate residents on services of interest and need, treatment courses, risks, and health outcomes of certain behaviors., • At time of screening/intake assessment, the Case Manager will address emergent/immediate needs of client including need for medical care, shelter, food and clothing, and harm reduction services and supplies., • In collaboration with residents, develop and implement an Individual Service Plan (ISP); the ISP shall address client needs, risk factors, barriers, goals, and interventions to meet those goals. Goals may include shelter, housing, food, clothing, health care, substance use treatment, harm reduction strategies, mental health care, education/training, employment resources, etc., • Update ISPs periodically to reflect resident’s progress towards or attainment of articulated goals and the emergence of client needs; ISP’s shall assist the client in developing their own autonomy, • Assist residents in accessing appropriate community resources that represent the client’s needs based on assessment or clients’ verbal input., • Distribute safe drug use supplies and overdose prevention kits when necessary., • Develop and maintain positive, collaborative relationships with community partners and other service providers including substance use treatment providers, mental health providers, housing resources, and primary healthcare., • Develop and maintain client charts with appropriate and up to date documentation., • Provide dependable and structured Case Management Services consistent with harm reduction principles utilizing a whole person approach., • Assist residents with enrollments and retention with other service programs, as well as scheduling and keeping appointments., • Identify gaps and barriers in available community resources and advocate for systemic changes., • Attend Case Management staff meeting and other regularly required meetings., • Participate in regular upkeep, cleaning, stocking and supervision of Drop-in area one time weekly or as needed., • Take the lead position in communication with each member of the participant’s case management team of service providers and caregivers by coordinating care with other providers, and caregivers and by convening case conferences to ensure service continuity and elimination of gaps in service., • Provide intensive and restorative care management support., • Other duties as assigned. Requirements: Required Qualifications - • Bachelor’s degree from an accredited institution., • Minimum 3 years of experience in direct services for low-income individuals, behavioral health, and/or homelessness, including building supportive relationships with clients, peers, and partners., • Supervisory or project management experience required., • Knowledge of substance use, and harm reduction strategies preferred., • Demonstrated passion for serving chronically homeless populations with co-occurring disorders., • Flexible, team-oriented, and able to take initiative., • Strong conflict resolution, boundary-setting, and de-escalation skills., • Ability to prioritize workload, complete tasks efficiently, and work independently while seeking supervision as needed., • Proficient in Microsoft Office and adaptable to technological changes., • Strong clerical skills, including typing, proofreading, and attention to grammar and spelling., • Familiarity with general business correspondence, policies, financial documentation, and applicable government regulations., • Confidentiality and Professionalism:, • Adherence to strict confidentiality standards regarding site names, addresses, and guest or staff information., • Dependable and cooperative with a problem-solving mindset., • Community and Organizational Insight:, • Strong understanding of the political and community service environment at city and state levels, including key leaders, stakeholders, and critical service needs., • Ability to work in an open office environment surrounded by moderate noise and distractions., • Frequently required to sit; occasionally walk and stand; travel from the building to other sites., • Specific vision abilities required by this job include close vision, distance vision, depth perception, and the ability to adjust focus. Bayview Hunters Point Foundation is a welcoming space for all, regardless of race, gender, sexuality, country of origin, religion, or ability. Candidates from a diversity of backgrounds are strongly encouraged to apply. Bayview Hunters Point Foundation is an Equal Employment Opportunity Employer

Job DescriptionJob Title: Technical Support Representative – L1 Location: South San FranciscoDescription: Responds to dispatched assignments usually involving the installation, pick up, drop off, or maintenance of desktop computer hardware and peripherals at Client X’s customer repair facility. This self-motivated candidate will help support the other IT technicians in the field while following defined account or departmental policies and procedures and will likely work on routine assignments.Essential Duties and Responsibilities: • Responsible for customer satisfaction results and SLA measurements.• Respond to assignments usually involving the support of the field service technicians repairing or deploying hardware and peripherals at Client X’s customer repair facility. • Prioritize assignments is order of importance.• Update the status of all work performed on any service job using Client X’s custom built call-tracking and customer database.• Be proactive regarding job efficiency to include suggestions for the Service Department.• Communicate the status of the job assignments to the customer at all times. Be proactive in making sure the customer is knowledgeable about the status of their service call at all times.• Follow defined company policies and procedures.• Daily make sure that the service repair and deployment area is kept in an orderly, clean, neat and safe manner and that all tools, materials and parts have been stored properly and are accounted for.• Other duties and responsibilities may be assigned.Education/Experience: • Knowledge of the Macintosh and PC computer and related Windows operating systems.• Knowledge of Laser and or Solid Ink Printer operation and repair. (Xerox certification a plus.)• Good interpersonal skills and organizational skills.• Must be dependable and able to meet deadlines consistently.• Should have the ability to work under pressure and should be flexible and able to adapt to a changing environment.• Multi-tasking skills are a must.• Requires a sound technical background with 0-2 years of professional experience.• Troubleshooting and problem experience are helpful. • Excellent communication skills are a plus.• General knowledge of Remedy, Microsoft Excel, Microsoft Word, and Microsoft Outlook is a plus.• Technical authorization with one or more of the following manufacturers: Xerox, Apple Computer Inc., Hewlett Packard Desktop, Notebook computers, as well as local and networked printers. • A+ certification is a plus.Physical Requirements:

Job DescriptionDescription: Position Overview: The Case Manager III will play a critical role in managing complex client caseloads, maintaining, coordinating, and planning weekly calendars, conducting in-person client check-ins, and ensuring documentation and compliance within organizational guidelines. . Additionally, photos of in-person visits must be uploaded into the designated system, and case notes must be completed within 48 hours of the related event. Care plans for participants must be created every 90 days. This position is ideal for a self-starter who requires minimal supervision to effectively manage responsibilities and deliver high-quality services. Candidates must also have knowledge of the Homeless Response System, other homeless services, healthcare services, and experience in using the PIRP (Problem, Intervention, Response, and Plan) format for documentation Duties and Responsibilities: Case Management: • Manage a caseload of complex cases, providing direct support and intervention., • Conduct thorough assessments of clients' needs, strengths, and challenges., • Develop, implement, and monitor individualized care plans every 90 days in collaboration with clients, families, and other service providers., • Facilitate access to necessary services, including healthcare, housing, education, employment, and social support., • Maintain, coordinate, and plan a weekly calendar to ensure optimal client engagement and service delivery., • Upload photos of in-person visits into the organization’s designated system., • Ensure case notes are completed within 48 hours of any client-related event using the PIRP (Problem, Intervention, Response, and Plan) format., • Attend weekly supervision sessions with a clinician to review cases and receive guidance., • Participate in one-on-one meetings with leadership to discuss progress, challenges, and any necessary support., • Ensure that all case management activities align with organizational policies, legal regulations, and ethical standards., • Monitor and evaluate the effectiveness of case management services, identifying and implementing service improvements as needed., • Collaborate with community organizations, healthcare providers, and other stakeholders to coordinate services and resources for clients., • Advocate for clients’ rights and needs within the organization and the broader community., • Contribute to the development and implementation of new case management programs and initiatives., • Experience working with vulnerable populations, volunteering at homeless shelters or community organizations, or participating in internships or practicums in social services can be advantageous., • Basic knowledge and understanding of homelessness issues, social services, and community resources in San Francisco are beneficial., • Familiarity with trauma-informed care, cultural competency, and client-centered approaches is valuable., • Proficient in Microsoft Office Suite., • Knowledge of relevant laws, regulations, and policies related to homelessness and social services is advantageous., • Excellent interpersonal and communication skills to establish rapport, actively listen, and effectively communicate with clients, colleagues, and external stakeholders., • Basic organizational and time management skills to handle caseloads, maintain documentation, and meet deadlines., • Empathy and compassion to provide support and assistance to individuals experiencing homelessness., • Problem-solving skills to identify client needs, navigate resources, and address barriers., • Master’s or Bachelor’s degree in social work, psychology, counseling, or related field with 5 years management experience., • Certification: Relevant certification in case management (e.g., CCM, ACM), Certified Alcohol and Drug Counselor (CADC), or Mental Health First Aid., • Proficiency in case management software, • Familiarity with the philosophy and approach of Harm Reduction, Motivational Interviewing, and Housing First Approach to care for the homeless population, • Ability to work in an open office environment surrounded by moderate noise and distractions., • Frequently required to sit; occasionally walk and stand; travel from the building to other sites., • Specific vision abilities required by this job include close vision, distance vision, depth perception, and the ability to adjust focus., • Dependable and reliable transportation is important, as the role includes significant fieldwork, as well as office duties., • Valid California’s Driver’s License and Auto Insurance (if duties require)., • Live Scan fingerprinting and TB clearance as well as any other medical vaccinations may be required.

Job Description Firm Description - Job Captain Walker Warner Architects is an award-winning San Francisco firm with a staff of 85+ that has completed many residential, winery and hospitality projects in California, Hawaii and other Western states. Our work is tailored to the uniqueness and diversity of each client and place, maintaining a consistent focus on design excellence, thorough project management and superior service. We believe in collaboration, continuous learning and sharing, and actively support candidates on the path to become licensed architects. Our office is friendly and spirited, with regular happy hours, field trips and design-focused presentations. We are conveniently located in SoMa within walking distance of all major transit systems. For more information about our projects and firm, please visit us on LinkedIn or on Instagram at @walkerwarnerarchitects. This position is based out of the San Francisco office and open to a hybrid schedule once onboarding and orientation is complete. Primary Responsibilities • Support the Project Manager in development of the design and detailing, • Manage the production, organization, coordination, thoroughness, and accuracy of the virtual building model and all documents in the drawing set, • Communicate with and coordinate the efforts of project team members, clients, consultants, contractors and agency officials, • Assist the Project Manager to track budget and schedule, anticipate required staff resources and organize workflow, • Lead junior staff to produce presentation materials for client and agency presentations and other tasks required of the project, • Coach and mentor junior staff, share experiences and lessons learned to increase the firm’s common knowledge, • Act as a champion for office standards (Quality Assurance and Quality Control), • Attend job site meetings, issue supplemental instructions and RFI responses, process submittals and shop drawing review during Construction Administration, • Accredited degree in architecture, • At least five years of related professional experience, preferably including design and detailing experience on high-end custom residential, hospitality, and workplace projects, • Advanced technical knowledge of Type V construction, • Demonstrated 3D modeling/BIM proficiency (ArchiCAD preferred, but not required) Walker Warner Architects offers a competitive compensation package including fully paid health benefits for employees, profit sharing, employer 401(k) contribution, generous paid time-off and flexible spending accounts, plus so much more. For 2025, the hiring base annual salary range for this position is $99,000 - $122,000. Any offer of compensation will be determined by a candidate’s education, skills, and experience as assessed during the interview process. How to Apply Please submit your resume, cover letter and portfolio samples, with indication of your role on the projects submitted. We will acknowledge receipt of your information, but only candidates being considered for a position will be contacted directly. Please no hard copies, drop-ins or telephone calls. Reposting this job description elsewhere is not permitted. If you require reasonable accommodation in completing an application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please contact Human Resources at . Diversity Walker Warner is an e-Verify organization. We value diversity and know that diverse workplaces lead to a culture of innovation and more successful business outcomes. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. COVID-19 Vaccination We strongly encourage all employees to be fully vaccinated and boosted against COVID-19 and provide reasonable accommodations consistent with legal requirements (e.g., for medical and religious reasons.) Physical Requirements • Prolonged periods sitting at a desk and working on a computer StiGcnhfyR

Job DescriptionJob Title: SSF Technical Support Representative -- Level One (SSF) Description:Responds to dispatched assignments usually involving the installation, pick up, drop off, or maintenance of desktop computer hardware and peripherals at cyberCSI's customer repair facility. This self-motivated candidate will help support the other IT technicians in the field while following defined account or departmental policies and procedures and will likely work on routine assignments.Essential Duties and Responsibilities: • Responsible for customer satisfaction results and SLA measurements.• Respond to assignments usually involving the support of the field service technicians repairing or deploying hardware and peripherals at cyberCSI's customer repair facility. • Prioritize assignments is order of importance.• Update the status of all work performed on any service job using cyberCSI's custom built call-tracking and customer database.• Be proactive regarding job efficiency to include suggestions for the Service Department.• Communicate the status of the job assignments to the customer at all times. Be proactive in making sure the customer is knowledgeable about the status of their service call at all times.• Follow defined company policies and procedures.• Daily make sure that the service repair and deployment area is kept in an orderly, clean, neat and safe manner and that all tools, materials and parts have been stored properly and are accounted for.Other Duties:• Research and submit recommendations to your manager for improving CSI's service operation.• Help out on large moves and reorganizations within CSI's customer repair facility.• Perform inventory counts at the end of every quarter. • Saturday work may be required on occasion.• Backup to the Integration department, following scripts and quality control assurance procedures when integrating and testing computer hardware and software components. This includes accurate and timely updates, as instructed.Education/Experience: • Knowledge of the Macintosh and PC computer and related Windows operating systems.• Knowledge of Laser and or Solid Ink Printer operation and repair. (Xerox certification a plus.)• Good interpersonal skills and organizational skills.• Must be dependable and able to meet deadlines consistently.• Should have the ability to work under pressure and should be flexible and able to adapt to a changing environment.• Multi-tasking skills are a must.• Requires a sound technical background with 0-2 years of professional experience.• Troubleshooting and problem experience are helpful. • Excellent communication skills are a plus.• General knowledge of Remedy, Microsoft Excel, Microsoft Word, and Microsoft Outlook is a plus.• Technical authorization with one or more of the following manufacturers: Xerox, Apple Computer Inc., Hewlett Packard Desktop, Notebook computers, as well as local and networked printers. • A+ certification is a plus.

Job DescriptionJob Title: Technical Service Representative IILocation: South San Francisco, CASummaryRespond to assignments usually involving the installation, repair or maintenance of desktop computer hardware and peripherals at depot repair facility or onsite in support of our customer. Responds to dispatched assignments usually involving the installation, repair or maintenance of desktop computer hardware and peripherals at the customer’s location. This self-motivated candidate will follow defined account or departmental policies and procedures, work on routine assignments, identify, test and repair system hardware.Essential Duties and Responsibilities • Support of PC & MAC Platforms & Operating Systems., • Responds to dispatched assignments usually involving the installation, repair or maintenance of desktop computer hardware and peripherals remotely or at the customer’s location., • Tech Refresh Program initiatives, including System Level Migrations, Data Migrations, Application Integration and Configuration on PC & MAC systems., • Confers with sales, operations, purchasing and finance managers to assist development of service quality assurance processes and procedures, customer support plans, and to discuss new specifications required by customers and management., • Work independently on assignments and report progress to your supervising manager., • Coordinate, manage and predict equipment and part needs for dispatched service requests and coordinate those requests directly with the client., • Facilitate 100% of closures for all requests within the CRM tool on the day they are resolved or fulfilled., • Maintain relationship between multiple CRM tools or applications by keeping status, details, notes or any other updates consistent between multiple tools or applications utilized for Customer Request Management and Tracking purposes., • Manage to the details and notes utilizing multiple CRM Utilities, including but not limited to those supported by your employer or one of its customers (i.e. AIM/OPUS, Remedy, Clarify, ONYX, SIEBEL, etc)., • Provide regular feedback consistent with the needs of the team and environment for ongoing improvements., • Other duties and responsibilities may be assigned., • Plus if they are experienced with Google Suite of Applications, Webex & MDM solutions, not mandatoryEducation/Experience, • Customer Service and experience working directly with customers is a must., • Technical authorization with CompTIA and hold a current status of “A+ Authorized” is preferred., • Technical authorization with two or more of the following manufacturers: Apple Computer, Inc., Hewlett Packard LaserJet and DeskJet printers, IBM laptop and desktop computers, HP Computers, Toshiba America, Apple Computers is preferred., • Requires a sound technical background with a minimum of 3-5 years of professional experience in a Service or IT environment., • Able to multi-task and prioritize multiple projects., • Good interpersonal skills and organizational skills., • Must be dependable and able to meet deadlines consistently., • Should have the ability to work under pressure and should be flexible and able to adapt to a changing environment., • Troubleshooting and problem experience are helpful., • Excellent communication skills are a plus., • General knowledge of Microsoft Excel, Microsoft Word, and Microsoft Outlook is a plus., • 5 years supporting one or more operating systems such as Mac OSX (Up to Mt. Lion), Win XP or WIN7 is mandatory., • Experience with Mobile Devices & Operations Systems (Blackberry, IOS v. 4 or better, Android) is beneficial.

Job Description PRIMARY FUNCTION Our Federal |Transportation team is looking to add an experienced team member to act as our Operations Leader. The candidate should have broad expertise, and be enthused about joining HED’s shared commitment to Advancing Your World through Critical Thinking, Integrated Practice, and Design Excellence. Competitive salary and excellent benefits, including a flexible hybrid work schedule, are available. This position is open to individuals located near any of our offices, with preference being for Boston, Chicago, Dallas, Denver, San Diego, San Francisco or Sacramento. At HED we look to Sector Operations Leaders to lead and direct overall project management and operations activities for the sector nationwide. The role supports the business leader and sector leaders in the management of operational processes with a focus on improving overall project performance for the sector. In coordination with the business leader, review and approve proposals with respect to fee, scope, risk and resource management. In coordination with the business leader, serve as an interface between corporate operations and finance relative to project financial report. The Operations Leader also engages with peers firm wide to coordinate staff assignments. ABOUT HED We are a team that is full of ideas, experience, creativity, passionate opinions, insatiable curiosity, uncompromising integrity, commitment, and skill. Our culture is about aspiration, embracing change and challenges, listening and learning from each other, encouraging continual learning, and inspiring collective growth. As an inclusive, integrated architecture and engineering practice, we value the diversity of perspectives, experiences, abilities, and expertise that advance both the work we do, and the world we share. TYPICAL DUTIES • Assist project managers with up-front planning aimed at providing quality documents within established hour budgets and support them to meet performance objectives., • Assist with the recruitment and development of highly qualified project managers with relevant sector expertise., • Conduct performance and feedback reviews with project managers assigned to the sector. Provide input for performance and feedback reviews for project managers assigned to the sector., • Provide input for year-end salary and promotion recommendations for project managers assigned to the sector., • Ensure that project managers are following the HED design process with completion of the appropriate quality review milestones, • Work with project managers and project teams to advance client objectives and to support HED core principals., • Support evaluation of professional service consultants with sector and project leadership to establish a comprehensive resource for consulting services., • Assist project leadership with the review of prime and consultant agreements to mitigate risk. Coordinate review by corporate leader counsel, as required., • Monitor financial performance of the sector projects. Provide guidance to project managers when project financial goals are not being obtained, • Aid corporate finance on current project financial performance for use in establishing monthly financial statements and year-end financial projections., • Assist project leadership with the development of fees and proposals with analysis of scope and service definition, availability of appropriate resources and management of risk., • Evaluate sector workload, staff assignments, project planning and quality assurance. Identify and coordinate with business leader and other operations leaders for sharing of project workload and staffing resources across sectors., • Work with other operations leaders and operations practice discipline leader to improve project management workflows, policies, and procedures to increase efficiencies and project performance., • Coordinate and lead weekly sector staffing and operations meetings., • Lead and monitor the day-to-day operational activities of the sector, and provide guidance on issues related to standards, policies, and procedures., • Utilize weekly operations meetings to discuss current issues and provide direction and support on sector and project related activities., • Responsible, in partnership with the business leader, as the sector representative for jobsite and client related emergencies., • Review and monitor with business leader, human resources and legal services risk management issues., • Represent the company in the professional community., • Function as project manager or principal-in-charge/project director for certain assigned clients., • Bachelor's Degree in Architecture, Engineering or related project management field required. Specific experience in lieu of a degree will be considered., • Professional Licensure required., • LEED Accreditation a plus., • Minimum fifteen years' professional experience in the A/E industry., • Highly experienced in operational management., • Experience in project financial and risk management., • Extensive knowledge of all aspects of professional services from business development through project close-out, including design and technical expertise., • A comprehensive understanding of the coordination aspects and related requirements of all design disciplines, • Strong business acumen, including demonstrated understanding of risk management, business development, contract negotiations, operations, and business planning., • Excellent writing, communication, and organizational skills., • Ability to work well with others under deadline situations., • Meticulous, initiative-taking, enthusiastic and flexible., • Ability to lead, influence and persuade with prudence, assertiveness, and integrity., • Ability to interact appropriately in various business and social settings with all types of people, • Experience with General Services Administration, Department of Energy, NAVFAC or other Federal Government entities projects preferred., • Familiarity with FAR and other overreaching government regulations., • Have the ability to work on US Government projects., • Current or Prior security clearance a plus. PHYSICAL REQUIREMENTS • Capable of traveling to and from project sites, both locally and across the US and potentially outside of the US; attending client, project, and construction meetings., • Ability to access existing and new project sites for observation, investigation, and evaluation purposes., • Ability to use office equipment for communication and documentation purposes. #LI-PG1

Job Description Empower Lives as a Supported Living Case Manager Join the Toolworks, where compassion meets innovation in supporting individuals with developmental disabilities. Our Community Living Department is seeking a dedicated and dynamic Case Manager for our Supported Living Program, serving the San Francisco, San Mateo, and East Bay Areas. If you're passionate about making a real difference and have the drive to lead, we want you on our team! About the Role As a Program Case Manager, you will be at the heart of our mission, overseeing 6-8 Supported Living cases and ensuring that our clients lead fulfilling lives in the communities of their choice. Your role will be pivotal in providing support, quality assurance, and effective management to enhance the independence and well-being of those we serve. Why Toolworks? • Competitive Salary: $66,560 - $70,000 per year, based on your expertise., • Comprehensive Benefits: Enjoy a full suite of benefits, including wellness reimbursements, health and dental insurance, 401(k), paid time off, and more., • Professional Development: We support your growth with tuition reimbursement and continuous learning opportunities., • Emergency Response: Manage and respond to client and staffing-related emergencies, ensuring safety and continuity of care., • Client Engagement: Maintain regular, meaningful contact with clients and their support networks, fostering independence and community integration., • Staff Leadership: Recruit, train, and mentor your team, ensuring they are equipped and inspired to provide exceptional support., • Administrative Excellence: Oversee scheduling, training compliance, and safety procedures, ensuring smooth operations and the highest quality of service., • Education: A Bachelor's degree in Special Education, Rehabilitation Counseling, or a related field is preferred but not required., • Experience: At least three years in a role supporting adults with disabilities, with a preference for those with case management experience. Supervisory experience is also valued., • Skills: Exceptional report writing, strong time management, and a knack for recognizing and resolving challenges. Step into a role where your efforts have a lasting impact every day. At Toolworks, we're not just a team; we're a community united by a shared mission to empower and integrate. If you're ready to lead with heart and drive change, apply today and help us shape a world where everyone belongs and thrives. Apply today! Toolworks is an equal-opportunity employer committed to diversity and inclusion. We welcome applications from all qualified individuals, especially those with diverse backgrounds and experiences. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. In accordance with San Francisco's Fair Chance Ordinance and California's Fair Employment and Housing Act, we will consider for employment qualified applicants with arrest and conviction records. Any background check will be conducted only after a conditional offer of employment has been made, respecting your privacy and the confidentiality of your personal information throughout the application process. Job Posted by ApplicantPro

Job DescriptionDescription: Position Overview: The Case Manager III will play a critical role in managing complex client caseloads, maintaining, coordinating, and planning weekly calendars, conducting in-person client check-ins, and ensuring documentation and compliance within organizational guidelines. . Additionally, photos of in-person visits must be uploaded into the designated system, and case notes must be completed within 48 hours of the related event. Care plans for participants must be created every 90 days. This position is ideal for a self-starter who requires minimal supervision to effectively manage responsibilities and deliver high-quality services. Candidates must also have knowledge of the Homeless Response System, other homeless services, healthcare services, and experience in using the PIRP (Problem, Intervention, Response, and Plan) format for documentation Duties and Responsibilities: Case Management: • Manage a caseload of complex cases, providing direct support and intervention., • Conduct thorough assessments of clients' needs, strengths, and challenges., • Develop, implement, and monitor individualized care plans every 90 days in collaboration with clients, families, and other service providers., • Facilitate access to necessary services, including healthcare, housing, education, employment, and social support., • Maintain, coordinate, and plan a weekly calendar to ensure optimal client engagement and service delivery., • Upload photos of in-person visits into the organization’s designated system., • Ensure case notes are completed within 48 hours of any client-related event using the PIRP (Problem, Intervention, Response, and Plan) format., • Attend weekly supervision sessions with a clinician to review cases and receive guidance., • Participate in one-on-one meetings with leadership to discuss progress, challenges, and any necessary support., • Ensure that all case management activities align with organizational policies, legal regulations, and ethical standards., • Monitor and evaluate the effectiveness of case management services, identifying and implementing service improvements as needed., • Collaborate with community organizations, healthcare providers, and other stakeholders to coordinate services and resources for clients., • Advocate for clients’ rights and needs within the organization and the broader community., • Contribute to the development and implementation of new case management programs and initiatives., • Identify areas for program improvement and innovation, proposing recommendations to senior leadership. Requirements: Required Qualifications - • Experience working with vulnerable populations, volunteering at homeless shelters or community organizations, or participating in internships or practicums in social services can be advantageous., • Basic knowledge and understanding of homelessness issues, social services, and community resources in San Francisco are beneficial., • Familiarity with trauma-informed care, cultural competency, and client-centered approaches is valuable., • Proficient in Microsoft Office Suite., • Knowledge of relevant laws, regulations, and policies related to homelessness and social services is advantageous., • Excellent interpersonal and communication skills to establish rapport, actively listen, and effectively communicate with clients, colleagues, and external stakeholders., • Basic organizational and time management skills to handle caseloads, maintain documentation, and meet deadlines., • Empathy and compassion to provide support and assistance to individuals experiencing homelessness., • Problem-solving skills to identify client needs, navigate resources, and address barriers., • Cultural sensitivity and the ability to work with individuals from diverse backgrounds. Preferred Qualifications - • Master’s or Bachelor’s degree in social work, psychology, counseling, or related field with 5 years management experience., • Certification: Relevant certification in case management (e.g., CCM, ACM), Certified Alcohol and Drug Counselor (CADC), or Mental Health First Aid., • Proficiency in case management software, • Familiarity with the philosophy and approach of Harm Reduction, Motivational Interviewing, and Housing First Approach to care for the homeless population, • Strong understanding of the issues faced by disenfranchised populations. Knowledge of community resources and services. Physical & Additional Requirements: • Regular and reliable job attendance., • This position requires the employee to work onsite in the office for 16 hours per week and spend 24 hours in the field. This is not a remote position and necessitates consistent in-person engagement to ensure effective collaboration, client support, and fulfillment of job responsibilities., • Effective verbal and written communication skills., • Proficiency in computer skills, including knowledge of Microsoft Office, Avatar, internet browsers, ONE System etc., • Exhibit respect and understanding of others to maintain professional relationships., • Independent judgement in evaluation options to make sound decisions., • Ability to work effectively in an open office environment surrounded by moderate noise and distractions., • Frequently required to sit; occasionally walk and stand; travel from the building to other sites., • Specific vision abilities required by this job include close vision, distance vision, depth perception, and the ability to adjust focus., • The employee must be able to meet deadlines with time constraints., • May be asked to occasionally work irregular or extended hours while performing job duties., • Valid California’s Driver’s License (if duties require)., • Able to meet required state, federal, local and BVHP standards., • Live Scan fingerprinting and TB clearance as well as any other medical vaccinations may be required., • At least two COVID-19 vaccinations (preferred). On-site and Field Based in San Francisco, CA 94124

Job Description Title: Desktop Support Technician – L1/L2Project: Windows 7-10 upgradeClient is upgrading systems from Windows 7 to Windows 10. Summary: • This self-motivated candidate will follow defined account or departmental policies and procedures, work on routine assignments, identify, test and repair system hardware, • 100% PC Based - no MACEssential Duties and Responsibilities:, • System Level Migrations, Data Migrations, Application Integration and Configuration on PC systems., • Confers with IT operation managers to assist development of service quality assurance processes and procedures, customer support plans, and to discuss new specifications required by customers and management., • Work independently on assignments and report progress to your supervising manager., • Maintain relationship between multiple CRM tools or applications by keeping status, details, notes or any other updates consistent between multiple tools or applications utilized for Customer Request Management and Tracking purposes., • Manage to the details and notes utilizing multiple CRM Utilities, including but not limited to those supported by your employer or one of its customers (i.e. OPUS, Service Now, Google Docs)., • Provide regular feedback consistent with the needs of the team and environment for ongoing improvements.Specific Duties and Responsibilities:, • Experience with Windows computer break fix and opening up of computers, • Manually unscrewing, opening backs of HP desktops/laptops, • Upon identification of a Window 7 machine, this will entail the extra steps of data migration, OS upgrade to Windows 10, data migration back to computer, and software re-installation/configuration, • Contributes to team effort by taking on additional tasks as needed, • Provides top-notch customer service

Job Description Title: Lab Support Technician – L2Project: Windows 7-10 systems upgradeClient is upgrading systems from Windows 7 to Windows 10. Summary: • This self-motivated candidate will follow defined account or departmental policies and procedures, work on routine assignments, identify, test and repair system hardware, • 100% PC Based, • Mac – helpful, but not requiredEssential Duties and Responsibilities:, • System Level Migrations, Data Migrations, Application Integration and Configuration on PC systems., • Confers with IT operation managers to assist development of service quality assurance processes and procedures, customer support plans, and to discuss new specifications required by customers and management., • Work independently on assignments and report progress to your supervising manager., • Maintain relationship between multiple CRM tools or applications by keeping status, details, notes or any other updates consistent between multiple tools or applications utilized for Customer Request Management and Tracking purposes., • Manage to the details and notes utilizing multiple CRM Utilities, including but not limited to those supported by your employer or one of its customers (i.e. OPUS, Service Now, Google Docs)., • Provide regular feedback consistent with the needs of the team and environment for ongoing improvements.Specific Duties and Responsibilities:, • Experience with Windows computer break fix and opening up of computers, • Manually unscrewing, opening backs of HP desktops/laptops, • Upon identification of a Window 7 machine, this will entail the extra steps of data migration, OS upgrade to Windows 10, data migration back to computer, and software re-installation/configuration, • Contributes to team effort by taking on additional tasks as needed, • Provides top-notch customer service