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MISSION This position is responsible for developing and maintaining relationships with customers, generating sales leads, and achieving revenue targets, playing a crucial role in driving our sales efforts and expanding our market presence. RESPONSIBILITIES Act as the main point of contact for existing and potential customers. Ability to build and maintain strong, long-lasting customer relationships. Understand customer needs and requirements to offer tailored solutions. Responsible for all sales account management and maintaining all sales target guidelines. Execute sales strategies to achieve or exceed sales targets. Targeting monthly increases in UPTs. Identify new sales opportunities within the assigned territory. Assist in product development. Acquire in-depth knowledge of our product line, including the various types of produce, their origins, and their quality standards. Educate customers on the benefits and features of our products. Receive and process customer orders accurately and efficiently. Coordinate with the logistics team to ensure on-time deliveries. Communicate effectively with customers to address inquiries and resolve any order-related issues or discrepancies promptly. Monitor customer buying patterns and preferences to identify areas for improvement and growth. Stay informed about market trends, competitor activities, and industry developments. Generating bi-weekly reports of customer and market updates. Maintain detailed and accurate records of sales activities, customer interactions, and order histories. Collaborate with internal teams, including procurement and logistics, to ensure seamless operations. Also performs other duties as assigned and/or required. Note: This description represents a significant sampling of tasks performed, responsibilities and job knowledge required, however, it is not meant to be an exhaustive list.
Full job description Exquisite Surfaces is a family-owned, luxury flooring company specializing in sourcing premier wood, stone, tile, and reclaimed materials from all around the world. For the past 3 decades, E/S has become one of the most respected and iconic names in the luxury interior design market by providing the very best purchasing experience to interior designers, architects, and homeowners. We are looking for individuals that share our passion for beautiful design and are eager to work in a collaborative sales environment. Role Description: The Showroom Sales Associate is responsible for assisting our New York clientele and its related territories via email, phone, and in person at our Manhattan showroom. This full-time position will report directly to our Showroom Sales Manager. It is based in our beautiful New York City showroom and has great potential for growth within our sales division. We provide competitive compensation, a company incentive package, health and wealth benefits, a vibrant atmosphere, and opportunities for professional growth through continuous training. Our company believes that our success depends on the strength of our workforce. We are dedicated to creating a work environment that allows each employee to prosper and achieve their ultimate goals. Responsibilities: · Assist clients in the showroom, on the phone and via email · Represent the Company by intelligently articulating our unique values and provide industry-leading customer service · Maintain and negotiate projects by thoroughly following up with clients via phone, email or in person · Project manage with follow through across all sales stages including lead inquiry response, project negotiation, post sale production tracing, delivery, and post-sale communication · Maintain relationship with existing clients through office visits and presentations · Expand client base through networking and travel throughout the NY showroom territory · Update CRM system daily with project/client information · Ship samples · Manage the sample library · Accept all deliveries · Improve organization in existing sales systems · Maintain product merchandising and showroom aesthetic · Measure take-offs from architectural floor plans (If Auto CAD Proficient) · Basic drawings in Auto CAD (If Auto CAD Proficient) · Support a healthy atmosphere for clients and team members that promotes company values Qualifications: · Great communication and follow-through skills · Strong sense of style, creative flair and sophistication · Excellent customer service skills · Strong Organizational and time management abilities · Persistence & inclination to be proactive · Great team player · Excellent interpersonal and communication skills · Strong independent work ethic and self-motivation · Fast learner · Moderate proficiency in Microsoft Office · Proficient in Auto Cad is a plus but not required · Sales experience in luxury goods a plus, especially in the interior design field Compensation: · Base salary + commission based pay commensurate on experience · Medical, Dental & Vision Coverage · Paid Time-off · Paid holidays · 401K plan · Annual performance-based incentives Job Type: · Full-time Place of Work: · Soho/Hudson Square - New York, NY · In-office Job Type: Full-time Pay: $65,000.00 per year Benefits: 401(k) Dental insurance Flexible schedule Health insurance Paid time off Vision insurance Schedule: 8 hour shift Supplemental Pay: Commission pay Ability to Relocate: New York, NY 10013: Relocate before starting work (Required) Work Location: In person