Director of Sales & Growth
3 months ago
Jacksonville
Job Description This leading IT company delivers a superior experience to the best-run businesses in Florida and beyond. Currently seeking a strategic and results-driven Director of Sales & Growth to be responsible for developing and executing a cohesive go-to-market strategy for both new client acquisition and existing client retention and expansion. The Company • For 25 years, this company has provided IT, Cloud, and Cybersecurity services to small to medium-sized Florida-based companies., • The company, which is Great Place to Work Certified since August 2021, focuses on core values of growth and transparency in addition to outstanding benefits and a family-run culture that puts employees before profit., • Seeking a Director of Sales and Growth to be accountable for driving sustainable revenue growth, improving market share, and nurturing strategic partnerships. The Compensation • $300K$350K OTE with Base-to-Variable Compensation Structure (40/60 or 50/50) Commensurate with Experience The Location • Office Located in Jacksonville, FL with Hybrid Work Arrangement (apx. 50% Onsite & 50% Remote Depending on Business Needs) The Benefits • Four Medical Plans to Choose From & Dental and Vision Coverage (with Company Contribution Toward Premiums), • Access to No-Wait Online Doctor for Common Health Queries, • Unlimited Access to Local Popular Fitness Studios across the United States through FitOn, • Scaled PTO Plan Starting with 3 Weeks and Increasing up to 4 Weeks at Year 2, • 401(k) Plan with 4% Company Match, • Relocation Assistance Available, • Paid Maternity, Paternity, Adoption and Foster Leave, • Flexible Spending Accounts, • 100% Coverage for Long-Term Disability Insurance, • AI-Enabled Tech Stack to Streamline Operational Efficiency, • Access to Professional Sales Development Training/Platforms and MSP Specific Sales Peer Groups through MSP Growth Pros, • Career Path Meetings in Lieu of Performance Reviews with a Focus on Determining Future Advancement, • Monthly Themed Office or Remote Festivities, Events, and Entertainment, • Team-First Mentality with a Focus on Encouragement and Support, Recognition and Rewards, and Actively Hearing and Implementing Employee Feedback, • Flexible Workweek with a Natural Balance of Longer & Lighter Days The Role • Achieve overall annual revenue targets, quarterly sales goals, and consistent year-over-year increase in net new sales bookings., • Report directly to the President and serve as a highly visible and contributing member of the executive leadership team., • Evaluate sales team performance, provide in-field coaching based on direct observation (not just CRM data), and lead recruiting efforts in partnership with HR to build a high-performing team., • Oversee the Sales Manager and Business Development Executives to expand the pipeline, maintain high close rates, and deliver consistent revenue growth., • Report regularly on revenue performance, pipeline health, and market trends to executive leadership, making data-driven recommendations., • Provide executive-level sales support for key opportunities, regularly participating in field meetings and customer interactions to gather real-time insight and model strategic selling., • Partner with Learning & Development to design and implement structured onboarding programs and scalable sales training curricula that support both new hire ramp-up and ongoing career development., • Actively observe and engage with sales reps in the field to identify blockers, refine enablement strategy, and ensure sales systems, coaching, and content remain grounded in real-world applicationnot just high-level data., • Monitor the revenue pipeline and lead volume, adjusting as necessary to reach year-over-year growth rate., • Develop and execute a holistic go-to-market plan that leverages market insights, competitor analysis, and industry trends., • Identify and explore growth opportunities, including new markets, services, and partnerships, while maintaining focus on the organizations long-term vision., • Establish a transparent forecasting process with accurate sales projections and performance metrics., • Partner with the Operations, Finance, and Service Delivery teams to ensure seamless onboarding, solution delivery, and account management., • Foster a culture of collaboration, continuous improvement, and accountability across all revenue-generating functions., • Maintain and improve client retention rates and reduce churn., • Effect growth in average revenue per account through up-sell and cross-sell initiatives and increased quantity and quality of pipeline opportunities with measurable improvement in lead-to-close conversion rates., • Evaluate marketing channels and tactics, guiding to optimize campaigns for maximum ROI., • Maintenance of a balanced pipeline across Jacksonville, Orlando, and Tampa markets., • Work closely with the Marketing Manager to refine messaging, campaigns, and demand-generation initiatives that drive brand awareness and lead acquisition., • Partner with marketing to improve lead generation, MQL quality, and conversion rateswhile maintaining a primary focus on driving channel partner satisfaction and growing incremental revenue through the channel. The Background Profile • Bachelors Degree required, preferably in Business, Marketing, or a related field; MBA or Advanced Degree a plus, • 10+ years of proven B2B sales leadership experience in a people-centric, service-based business (e.g., MSP, IT consulting, or professional services), • Previous experience selling IT Managed Service Provider (MSP) services to mid-market companies (not enterprise), • Formal sales training/certification required (e.g. Sandler, SPIN Selling, Solution Selling, or IMPACT), • History of successfully acquiring net-new logo clients and driving new business generation (7090% focus), • Proven track record of building and leading high-performance sales teams (e.g. 80% of teams consistently met or exceeded revenue targets), • Proven ability to hold teams accountable to KPIs, empower them to own the full sales process, and performance-manage effectively (e.g. making tough personnel decisions when necessary), • Stable career progression with 45 year tenures in relevant leadership roles, • Prior experience owning, running, or supporting small/family-owned businesses with hands-on sales operations, • Prior experience with HubSpot CRM or similar system, • Ability to travel locally between Jacksonville, Orlando, and Tampa offices on a weekly basis and up to 10% travel as needed for day trips and conferences The Ideal Profile • Experience with local MSPs of similar or larger size in the Tampa area, • Demonstrated ability to manage underperformance and resolve conflicts effectively, • Skilled in building scalable onboarding and development programs that engage new and veteran reps, • Experience leading cross-functional initiatives across sales, marketing, channel, and client strategy teams, • Track record of consistent revenue growth and quota attainment across multiple years and roles, • Strong communication skills verbal, written, and presentation, • Analytical mindset with ability to research, solve complex issues, and optimize processes, • Comfortable in people-driven cultures and adept at fostering trust, alignment, and innovation within teams