Tier 1 Help Desk Technician (6AM Shift)
hace 15 horas
Portland
Job DescriptionSalary: $22/hr + Were growing and looking to add an early-rising, client-focused problem solver to our Service team in the role of Tier 1 Help Desk Technician! What Is a Tier 1 Help Desk Technician? Youre the kind of person who loves helping people and fixing things that dont work. When someones tech acts up, you dont freeze you listen, troubleshoot, and get it working again. You enjoy solving puzzles, talking to people, and making their day a little easier. This position runs from6 AM to 3 PM (including lunch) and supports one of our valued enterprise clients during their early business hours. Youll be the first line of defense for technical issues, keeping operations running smoothly and ensuring users feel heard and supported. As a Tier 1 Help Desk Technician atInternetworks, youll handle incoming tickets, resolve everyday IT challenges, and collaborate with a sharp, supportive team to deliver outstanding service. About Internetworks Founded in 1997, Internetworks is a managed IT services provider that keeps businesses connected through technology, teamwork, and community. We support more than 200 organizations with managed IT services, projects, and professional solutions. Our culture blends friendly collaboration with technical excellence. Were IT superheroes who believe great service should be both personal and precise and our Service team lives that every day. What Youll Do Core Responsibilities • Triage incoming support tickets: Evaluate, prioritize, and resolve Tier 1 issues or escalate as needed., • Remote Support: Diagnose and fix desktop, printer, and software problems via phone, chat, or remote session., • Customer Care: Be the friendly, calm voice clients rely on when things go sideways., • Ticket Management: Log all work, time, and notes accurately in ConnectWise., • Collaboration: Partner with teammates, dispatchers, and account managers to keep service efficient and communication clear., • Assist with PC lifecycle management setups, swaps, and updates., • Contribute ideas during team meetings and bring positive energy to our shared goals., • Occasionally support on-site visits for installations or troubleshooting. What You Bring Must-Haves • 1 year of IT support experience (help desk or MSP preferred), • Strong troubleshooting and communication skills you explain tech clearly and patiently, • Familiarity with:, • Microsoft Windows desktop environments, • Microsoft 365 apps and basic administration, • Networking fundamentals (Wi-Fi, VPN, switches, etc.), • Smartphones and mobile devices (iOS/Android), • Solid documentation habits and attention to detail, • Reliable transportation for occasional client visits Nice-to-Haves • CompTIA A+ or Network+ (or willingness to earn within 6 months well support you), • Experience with ConnectWise or other PSA tools, • Exposure to Azure AD, Intune, or modern device management A Day in the Life Youll start early, check the queue, and begin helping users get back on track handling login issues, printer troubles, and network quirks before most people have finished their first cup of coffee. Throughout the day, youll document your work, collaborate with teammates, and ensure each client interaction ends with confidence and relief. Why Youll Love Working Here Perks • Competitive hourly pay starting at $22 per hour (depending on experience), • Industry-leading PTO, • Comprehensive medical, dental, and vision coverage, • 401(k) with employer match, • Paid Volunteer Time Off (VTO), • A fun, collaborative environment with great people and zero egos, • Team bonding through trivia nights, camping trips, and legendary holiday parties, • A workplace that values curiosity, craftsmanship, and humor (even in IT) How to Apply Send us: • Your resume, • A short note about why this role sounds like a great fit for you (and why the 6 AM shift actually sounds pretty awesome)