Trabajos remote technology en Vancouver, Washington - Page 4Crear alertas

Job DescriptionJoin Our Team as a Remote Technical Call Center Agent!Retail Imaging Management Group is hiring! If you're detail-oriented, a strong communicator, and enjoy solving problems while supporting customers, we want to hear from you.Key Details: • Pay: $18-$19 per hour., • Schedule: This is a full-time position, 40 hours per week. Our Call Center is open between 5am-9pm PST Monday - Friday and weekends from 7am-7pm PST. Candidates must be flexible to work within these hours/days., • Location: This is a remote role and we encourage applicants from Eastern, Central, and Pacific time zones to apply. We are based out of Vancouver, WA., • Candidates local to the Vancouver, WA, and surrounding areas: this will be a hybrid role, not remote, where you will come onsite once per week.Benefits & Perks:, • Opportunities for growth and advancement., • Comprehensive benefits package: Health, vision, and dental insurance are available, with Retail Imaging contributing 80% of the insurance premium for your coverage., • Casual and friendly work environment., • Supportive and collaborative team dynamic., • Internal recognition programs to identify those who go above and beyond.About Us: Retail Imaging (RIMG), headquartered in Vancouver, WA, has been helping businesses solve complex technology challenges since 2000. Built on the belief that It Can Be Done, we deliver high-quality, cost-effective service with speed, accuracy, and a personal touch. Our collaborative team thrives on problem-solving, adaptability, and making a difference for our clients every day.The Role: We’re looking for an Agent to be the first point of contact for customers who depend on business-critical technology. You’ll troubleshoot issues, provide solutions, and guide customers with confident, clear communication. This isn’t just answering phones: it’s solving problems, managing priorities, and delivering service that makes customers feel supported and valued. Responsibilities include:, • Engage with customers via phone and email to troubleshoot and resolve technical and administrative issues., • Meet or exceed service level agreements (SLAs) by following response and resolution timelines., • Document all work accurately in designated systems., • Identify and suggest improvements to documentation and processes., • Balance live customer interactions with follow-up and administrative work., • Collaborate with team members and leadership, keeping them informed of issue status and potential roadblocks.Qualifications Include:, • High school diploma or GED equivalent., • At least one year of technical support experience in a call center environment., • Strong written and verbal communication skills, adaptable to different audiences., • Proven reliability in attendance, punctuality, and follow-through., • Strong organizational skills with the ability to prioritize in a fast-paced environment., • Willingness and ability to learn new tools and technologies quickly., • Solution-focused mindset with a proactive approach to challenges., • Comfortable asking questions and seeking clarification when needed., • Adaptable to changing priorities, procedures, or deadlines., • Be open to feedback and continuous improvement., • Ability to effectively speak, understand, and write in English.Retail Imaging Management Group is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees.

Job DescriptionJob Summary: The Account Manager will oversee and assist customer success employees in the performance of their job duties such as responding to customer inquiries and resolving issues or complaints. Duties/Responsibilities: • Help build the infrastructure and standard operating procedures for the department, • Help create company guidelines particularly related to quality of service, • Manage the department and ensure the team complies with company guidelines particularly related to quality of service., • Prepare knowledge-based documents such as summaries and responses to frequently asked questions., • Hire entry-level customer success employees., • Train new employees in the company's customer service policies, procedures, and best practices., • Organize and oversee the schedules and work of the department., • Conduct performance evaluations that are timely and constructive., • Handle discipline and termination of employees as needed and in accordance with company policy., • Monitor or review calls or other correspondence between representatives and customers., • Ensure that representatives are informed about changes to company products and services., • Collect data and prepares reports on customer complaints and inquiries., • Prepare monthly reports summarizing the assigned customer success teams performance., • Assist with budget preparation for the Customer Success department., • Perform other related duties as assigned.Required Skills/Abilities:, • Bachelor's degree in business, technology or similar, • At least five years of customer success experience required., • At least two years of experience in a supervisory role preferred., • At least two years of experience in customer service or customer success in the manufacturing industry, • Excellent communication and presentation skills, • Must be personable and enjoy working with people in an entirely customer-facing role, • Knowledge of project management/delivery methods and tools, • Organized, detail-oriented, and able to support many clients at once. Ability to deal with ambiguity and structure the unstructured, • Demonstrated ability to work both collaboratively as part of a team and independently with minimal supervision, • Strong problem resolution skills and proven ability to engage and interact with internal teams to resolve client issues, • Work logically to diagnose and resolve basic to intermediate issues and recognize circumstances that require escalation, • Comfortable using and learning software, including MS Office (Excel), multiple internet browsers, ticketing/tracking systems, • Experience in the Food & Beverage or Consumer Packaged Goods domain preferred, • Experience with Salesforce (or other CRM) desired, • Ability to travel (job requires up to 30% travel), • Comfortable working as needed in a remote environment with video-conferencing tools, • Excellent management and supervisory skills., • Excellent verbal and written communication skills., • Extensive knowledge of customer service procedures and principles., • Organized with attention to detail., • Ability to resolve customer complaints and issues while maintaining a professional and calm demeanour., • Ability to coach and mentor customer success representatives.

Job Description Territory Account Manager Company Description IMAGINiT Technologies, a division of Rand Worldwide, advances the way companies use technology to design, develop, and manage complex engineering projects. As the market leader in North America, we continue to enjoy a great deal of success even in these unprecedented times. Our culture is supportive, dynamic, collaborative, and driven to meet the ever-changing needs of our customers and our employees. If you are looking to make a real difference, we would love to hear from you. Job Description As part of a dynamic territory sales team, the Territory Account Manager will be responsible for managing, growing, and expanding into a current customer book of business (BOB). Success will depend on your ability to organize, prioritize, and engage with your BOB. Further, a successful Territory Account Manager will have the ability to identify, prioritize, and target accounts within and outside of a BOB, identify and understand client needs and requirements, develop strong relationships, collaborate, and manage multiple internal and external resources to drive a deal to close Major Responsibilities/Activities • Further establish, cultivate, expand and maximize business relationships., • Identify unmet needs, efficiency opportunities and/or workflow challenges by using a consultative approach., • Strategically sell respective solutions, related value and the positive impact IMAGINiT’s services and products can provide., • Tactically prioritize and plan each day based on potential and urgency ., • Lead sales discoveries, develop presentations and proposals., • Spearhead account and opportunity related strategy sessions with internal teams., • Collaborate across RAND Worldwide business enterprise to further develop and secure business., • Formulate, execute and update rolling business plan of action and KPI’s., • Leverage Salesforce.com to document current and drive future activity, create proposals, process orders and forecast sales., • Resourcefully utilize all available sales efficiency tools, professional and social media platforms to drive access, awareness and engagement., • Take full ownership and accountability for continuously educating, professionally developing and creatively navigating the current and future industry changes., • Consistently meet or exceed monthly sales targets. Education Requirements • Diploma or degree in business, other related fields, or equivalent work experience. Experience/Skill Requirements • 2 years of successful, documented sales growth and/or extensive customer engagement., • Solid business acumen and skill set to manage the full sales cycle., • Ability to have business conversations at all levels from user to Owner., • Capable of managing multiple internal and external teams, as well as external resources to ensure comprehensive solutions are provided., • Proficient in and/or adept with sales platforms and available customer related technology (MS Office suite and Teams, Revenue Grid, 6 Sense, Eloqua, Monster Connect, Salesforce, LinkedIn, AI). Subjective • Driven, self-motivated, goal oriented, growth & expansion mentality., • Proactive initiative with personal accountability to pursue vs patiently wait., • Coachable with a willingness to learn and a desire to continually improve., • Competitive, team-based frame of mind. Key Performance Indicators (KPI) • Ability to effectively access and positively engage with Customers (via phone, live/virtual calls and meetings, e-mail, MS Teams and professional/social media platforms)., • The continual influx and growth of new opportunities in the pipeline., • Meeting and/or exceeding quotas. Work Environment • This job operates in a professional office environment. This role routinely involves standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Physical Demands • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job., • While performing the duties of this job, the employee is regularly required to talk; hear; sit; stand; walk; use hands to finger, handle or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision and ability to adjust focus. Travel • This position requires up to 20% travel. Travel is frequently by air, is outside the local area and overnight. Access to a reliable automobile and a valid driver’s license are required as well as the ability to legally enter both Canada and the US. Other Duties • Base Range: $45,000-$50,000, • Health, Dental, and Vision, • Health Savings Account with Employer Matching Contribution, • Limited Purpose FSA Account, • Medical Flexible Spending Account, • Dependent Care Assistance Plan, • Short & Long-Term Disability, • Wellness Programs, • Employee Assistance Program, • Group Term Life Insurance, • Voluntary Life Insurance, • Paid Holidays, • Vacation and Sick Leave, • 401(k) with company match, • Tuition Reimbursement, • Service Awards, • Employee Referral Bonus Program Visit us at for more information. We celebrate employment equity and diversity! We encourage applications from all qualified individuals and do not discriminate based on disability, race, ethnicity, religion, gender, sexual orientation, age, veteran status, or any other basis protected under federal, state, provincial or local laws. We are committed to providing reasonable accommodations for persons with disabilities. If you require reasonable accommodation during the application process, we will work with you to meet your needs.We thank all applicants in advance for their interest, but only those applicants who are to be considered will be contacted. Must be authorized to work in the U.S. for any employer without company sponsorship. #LI-Remote

Job Description Join our Made In Oregon Team! Made in Oregon is seeking an Information Technology Intern to become involved in the daily operations of our company. The ideal candidate for this position will have strong organizational, communication and computer skills. The successful candidate will be a self-starter who works independently and effectively with minimal supervision. This is an excellent opportunity for an individual who is eager to learn about the industry and build their professional skills in the IT field. Responsibilities: • Work with stores in person and over the phone, • Research IT data, • Analyze data., • High school diploma or GED required., • 1- 2 years of relevant experience or strong interest in technology., • Currently enrolled in or recently completed an IT certification program This position requires daily travels to our office and stores. This is not a remote position!

Job Description Join Summus, where we’re not just innovating, we’re revolutionizing the health journey! We’re on the lookout for outstanding, authentic, and accountable humans to join our dynamic team at Summus in the role of RSO Account Manager within our Operations department. This is a fully remote position based on the West Coast (U.S. Pacific Time Zone). Imagine a world where families swiftly connect with top-tier doctors for any health query. At Summus, our cutting-edge clinical navigation and specialty care model simplifies the healthcare landscape, guiding our members through every twist and turn of their health journey. We’ve attracted the world’s best physicians across 120+ specialties, placing trusted doctors at the heart of all health decisions, driving better and more cost-efficient outcomes for families and employers alike. Our comprehensive programs support members in areas of cancer, musculoskeletal, women’s health, and cardiometabolic health. We believe that timely access to expert medical guidance leads to better decisions and fundamentally improves health outcomes. Our platform offers employers and consultants a straightforward, powerful solution that empowers employees to make informed, potentially life-changing health choices, backed by measurable outcomes. Health plans gain immense value from Summus by accelerating access to high-quality specialists, enhancing member satisfaction, and optimizing network utilization, especially in value-based care models. Our technology, trusted by leading US health systems, ensures seamless implementation and global scaling of our specialty care and peer-to-peer programs, all supported by robust data analytics and reporting capabilities. From e-consults to curbside consults, Summus creates a trusted community where primary care providers and community specialists collaborate effortlessly with experts across diverse specialties. Our powerful technology platform centers real human connection in the member experience, ensuring doctors are integral to every healthcare decision. Summus supports families with medical record collection, curation, and secure storage, all within the Summus platform. Ready to revolutionize clinical navigation and drive transformative change in healthcare? Apply today and become part of our passionate team of Summies, dedicated to connecting patients, caregivers, families, and physicians with top-tier medical expertise anytime, anywhere. Job Summary Our mission at Summus is to bring the human connection back to health care, and to accelerate speed and access to high-quality expertise to allow people to make better, more informed medical decisions. Provide summary of role. We are seeking a remote West Coast (U.S. Pacific Time Zone) based experienced individual to join our team as a RSO Account Manager. In this role you will serve as the primary liaison between hospital system clients and internal teams, ensuring seamless communication, efficient project execution, and strong client partnerships. This role manages client implementations, ongoing support, and quarterly business reviews while driving operational excellence through documentation, reporting, and process improvement. With a focus on healthcare client success, this individual will balance strategic relationship management with hands-on project delivery. This is a West Coast based (U.S. Pacific Time Zone) fully remote position. Responsibilities • Serve as the primary point of contact for hospital system clients, fostering strong relationships and clear communication between clients and internal teams, • Respond to client inquiries and manage escalations, driving swift resolution in partnership with cross-functional teams to maintain satisfaction, • Plan and facilitate client meetings, including regular check-ins, ensuring agendas are clear, discussions are focused, and outcomes are actionable, • Oversee client implementations, coordinating project plans, timelines, deliverables, and documentation to ensure seamless onboarding and adoption, • Maintain comprehensive documentation and shared resources for client activity, updates, and deliverables to ensure alignment and transparency, • Send, track, and manage data files with accuracy, security, and timeliness, • Partner with internal teams (Operations, Clinical, Product, Data, etc.) to execute on client needs and deliver successful outcomes, • Develop and maintain standard operating procedures (SOPs) and workflows that support scalable project management and operational excellence, • Prepare and deliver reporting and presentations for clients, highlighting progress, value delivered, and key initiatives, • Proactively identify opportunities to optimize processes, enhance client experience, and strengthen relationships, • Stay current on industry trends and remote healthcare advancements, applying insights to improve programs and client delivery Requirements • 4 years of professional experience in a client-facing account management, project management or client success roles plus a Bachelor’s degree, • Experience in a health-related industry or hospital system a plus, • Proven ability to manage multiple stakeholders, balance competing priorities, and maintain attention to detail, • Experience facilitating client meetings and managing cross-functional projects, • Strong communication, organization, and problem-solving skills, • Passion for creating exceptional client experiences in healthcare, • Strong interest in the intersection of client service, project operations, healthcare, and technology, • Ability to work independently and as part of a team, • Comfortable working with data files, documentation, and reporting tools such as HEX, Tableau or Microsoft Data BI, • West Coast based location (U.S. Pacific Time Zone) required If you don’t check every box but see yourself contributing to our team of talented individuals, we want you to apply. We seek to engage with smart, authentic individuals who want to make a meaningful difference in healthcare. Benefits • Medical, dental, and vision insurance for you and your dependents, • 401(k) with company match (Traditional & Roth), • Company-paid life, AD&D, and disability coverage, • Optional supplemental life insurance, • FSA and HSA options, • Paid parental leave for all caregivers, • Complimentary access to the Summus platform for you and your loved ones, • Unlimited PTO + paid holidays, sick time, bereavement, and a Volunteer Day Off, • Flexible, team-first culture with remote or hybrid work depending on role At this time, we are unable to provide sponsorship or visa assistance for candidates. Only applicants who are authorized to work in the United States without requiring sponsorship are eligible to apply. Salary range is $75,000 - $85,000 annually, plus bonus target depending on experience.