People and Culture Manager - Hilton Phoenix Resort at the Peak
22 hours ago
Phoenix
Job Description Essential Functions & Key Responsibilities Union & Labor Relations Support • Support administration of the Collective Bargaining Agreement (CBA) and provide guidance to leaders on interpretation and consistent application (seniority, scheduling, postings/bids, wages, discipline, grievances, leave provisions, etc.)., • Assist with union-related matters including meeting preparation, documentation, responses, and follow-through for grievances and discipline in partnership with the Director of People & Culture., • Maintain organized labor relations files, case documentation, and timelines; ensure confidentiality and consistency., • Serve as a point of contact for associate concerns; promote a respectful, inclusive, and service-driven culture., • Conduct and document investigations into workplace concerns (policy violations, harassment, safety incidents, guest complaints involving associates, timekeeping issues, etc.) and provide recommendations to the Director of People & Culture., • Coach leaders on performance management and corrective action practices to ensure fairness, compliance, and alignment with the CBA and Crescent standards., • Manage the recruitment lifecycle for assigned departments: postings, sourcing, screening, interview coordination, reference checks, and hiring recommendations., • Coordinate offer letters and pre-employment requirements (background checks, onboarding tasks, I-9/E-Verify as applicable)., • Support orientation and onboarding to ensure a consistent new hire experience and required union-related steps (where applicable)., • Support training compliance for Crescent/Hilton standards and required regulatory training (harassment prevention, safety, brand/service training, food safety awareness as applicable)., • Track completion, communicate deadlines, and partner with leaders to close training gaps., • Maintain policy acknowledgements and HR compliance documentation (appearance standards, handbook acknowledgements, required postings, etc.)., • Provide front-line support for benefits questions, eligibility, and vendor navigation; coordinate open enrollment support with corporate partners., • Assist with leave administration processes (FMLA/ADA coordination, personal leaves, return-to-work documentation) and maintain accurate records., • Maintain accurate HRIS records including job changes, reporting relationships, wage updates, employee status changes, and documentation tracking., • Partner with Payroll/Finance on pay practice questions, timekeeping issues, corrections, and processing deadlines., • Plan and execute associate engagement and recognition initiatives (celebrations, communication boards, service awards, events, surveys, listening sessions)., • 3–5 years of progressive HR/People & Culture experience; hospitality and/or resort experience strongly preferred., • Experience supporting a unionized environment and working knowledge of CBA administration strongly preferred., • Working knowledge of HR compliance, investigations, corrective action, and documentation standards., • Proficiency with HRIS/timekeeping systems (e.g., UKG) and Microsoft Office (especially Word, Excel, Outlook)., • Strong interpersonal and communication skills with the ability to influence, de-escalate conflict, and build trust across all levels., • High level of professionalism, discretion, confidentiality, and follow-through. Core Competencies • Labor contract awareness and consistent application, • Investigations and documentation excellence, • Coaching and leader support, • Organization, time management, and attention to detail, • Service mindset and cultural leadership, • Combination of office and operational floor presence; frequent interaction with associates across departments., • Ability to sit/stand/walk for extended periods; occasional lifting up to 25 lbs. Crescent Hotels & Resorts and Hilton Phoenix Resort at the Peak are Equal Opportunity Employers and are committed to creating an inclusive environment for all associates.