Restaurant Supervisor I The Farnam I Omaha, NE
7 days ago
Omaha
Job DescriptionCome join The Farnam, Autograph Collection, and start your career with the only AAA Four Diamond hotel in Nebraska! Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Restaurant Supervisor for The Farnam, Autograph Collection, in Omaha, Nebraska. Hourly Salary: $21 per hour Job Purpose: This job description provides a basic guideline of the duties, responsibilities, and requirements of this position. Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us. * Provide warm, knowledgeable service and helpful guidance to guests. * Supervise restaurant and bar operations to ensure high levels of service and hospitality. * Train, direct, coach, and support restaurant and bar team members. * Resolve guest and employee issues promptly and professionally. * Maintain high customer satisfaction and service standards. * Assist other departments during emergencies as needed. * Follow all company policies, procedures, and Standard Operating Procedures (SOPs). * Perform additional duties as assigned by the General Manager. * Maintain professionalism, responsibility, and positive conduct. * Foster a supportive, team-oriented work environment. * Communicate effectively with guests, staff, and leadership. * Maintain open communication across departments and share pertinent information. * Respond positively to feedback and new ideas. * Fill in for staff as needed to ensure service standards are met. * Ensure all staff are properly trained and certified as required. * Empower and develop employees through training, coaching, and mentorship. * Manage recruiting, onboarding, performance reviews, recognition, and employee relations. * Resolve employee concerns fairly and timely. * Manage department within budget and assist with annual budget preparation. * Forecast revenues and expenses accurately. * Monitor financial performance and adjust labor and costs accordingly. * Ensure compliance with internal audit and control procedures. * Maintain safety, sanitation, and OSHA compliance standards. * Oversee preventive maintenance of equipment and control repair costs. * Maintain favorable health inspection scores. * Manage inventory, labor scheduling, and vendor relationships. * Support revenue growth and cost control initiatives. * Demonstrate knowledge of food, beverage, cocktail, and wine service. * Perform all front-of-house duties as needed (serving, hosting, bussing, expediting, reservations, room service). * Maintain clean and organized work areas. * Follow proper cash handling and accounting procedures. * Report unsafe conditions immediately. * Attend required meetings and participate in cross-training. * Communicate regularly with management regarding restaurant operations. Qualifications and Requirements: • High School diploma /Secondary qualification or equivalent., • Occasionally. Paperwork., • Concrete, tile, rubber mats covering tile, linoleum, carpet, etc., • Pick up trays, speak with guests, clean, obtain supplies., • Clean; inspect side work., • Serve and speak with guests., • View restaurant, maneuver through crowds and staff., • Obtain overhead supplies and food from window. Serve guests at arm’s length., • Distribute menus, use telephone, write, stock supplies. Serve plates and hold glasses with beverages., • Use cash register, adding machine, telephone, garnish plates., • Move chairs, tables, glassware and China carts. Average weight: 25 lbs. Maximum weight: 50 lbs., • Food trays, beverage containers, glass racks. Average weight: 25 lbs. Maximum weight: 50 lbs., • Operate cash register, stock supplies, serve guests., • Assurance of food quality and consistency., • Meet deadlines as required. Meet multiple priorities of business demands. Adjust to schedule changes, cover shifts on short notice. Work late nights or early mornings., • Being passionate about people and service., • Strong communication skills are essential when interacting with guests and employees., • Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc., • Basic math skills are used frequently when handling cash or credit., • Problem-solving, reasoning, motivating, and training abilities are often used., • Team Driven and Values Based Culture, • Medical/Dental/Vision, • Vacation & Holiday Pay, • Employee Assistance Program, • Reduced room rates throughout the portfolio, • 401(k), • Employee discount, • Flexible spending account for full-time ambassadors consistently working 30 or more hours weekly, • Life insurance, • FMLA per state and federal regulations