Project Manager - Implementations and Onboarding
16 days ago
Boca Raton
Job DescriptionProject Manager – Implementations & Onboarding Location: Boca Raton, FL Work Schedule: Full-Time, In-Office (Monday–Friday) Reports To: Director of Implementation (Onboarding Team)About Grubbrr Grubbrr is a leader in self-ordering and guest-engagement technology, transforming how commerce is transacted across restaurants, retail, and hospitality. Our platform powers real-world, high-volume environments through self-service kiosks, POS, KDS, digital menu boards, online ordering, and advanced analytics. We are a fast-growing fintech and hospitality technology company working with some of the world’s most recognizable brands.Role Summary Grubbrr is seeking a driven, customer-facing Project Manager to lead the end-to-end onboarding and implementation of new clients onto the Grubbrr platform. This is a highly visible role within the organization, responsible for balancing scope, timeline, budget, technical coordination, and customer expectations across complex, multi-system implementations. You will serve as the primary point of accountability for successful delivery, working closely with internal teams and external stakeholders from kickoff through go-live. This role is best suited for an Implementation / Customer Delivery Project Manager who thrives in fast-paced environments, enjoys cross-functional collaboration, and is comfortable owning outcomes.What You’ll Do Project Planning & Delivery • Create, manage, and maintain detailed project plans, timelines, and milestones across multiple concurrent implementations., • Ensure projects are delivered on time and within budget, while adhering to Grubbrr’s project governance and delivery standards., • Monitor project progress, proactively identify risks or issues, and adjust plans as needed to ensure successful outcomes., • Track project resource utilization and manage alignment with allocated budgets and staffing plans.Customer & Stakeholder Leadership, • Serve as the primary customer interface throughout the implementation lifecycle., • Establish trusted advisor relationships with client stakeholders by providing clear communication, structure, and leadership., • Lead difficult but necessary conversations related to scope, timelines, budget, resources, and change management., • Capture, document, and formally communicate outcomes of key decisions and escalations.Cross-Functional & Technical Coordination, • Manage day-to-day execution of implementations across Product, Engineering, QA, and Customer Success., • Facilitate requirements gathering and assist with the creation of project deliverables as needed., • Own and coordinate the creation of technical design documentation for complex projects by interfacing with Product Owners, Architects, and Developers., • Identify opportunities to leverage the full Grubbrr technology stack to meet customer objectives.Configuration, QA & UAT, • Provide hands-on support with configuration and customization of Grubbrr products during implementations., • Write and review QA and UAT scripts as necessary., • Manage User Acceptance Testing (UAT) with end users, including coordination, execution, and formal sign-off., • Prepare user-facing documentation and training materials to support successful adoption.Governance, Review & Continuous Improvement, • Facilitate project review and status sessions with clients and internal teams., • Define project success metrics and lead retrospectives with cross-functional delivery teams., • Apply business knowledge and analytical skills to identify opportunities for process improvement and delivery optimization., • Adopt and reinforce standardized implementation and development lifecycle methodologies.What Success Looks Like, • Successful, on-time, on-budget client implementations with high customer satisfaction, • Strong, trusted relationships with client stakeholders and internal teams, • Clear project documentation, communication, and governance throughout the lifecycle, • Smooth transitions from implementation to ongoing customer success, • Continuous improvement in onboarding efficiency and delivery qualityRequired Experience & Qualifications, • Bachelor’s degree in Business Administration, Communications, Information Technology, or equivalent practical experience, • 2–5 years of experience in a customer-facing project management role, leading complex software implementations, • Demonstrated ownership of project scope, budget, timelines, and delivery commitments, • Experience managing multiple large projects or programs requiring cross-functional coordination, • Proven ability to communicate and influence Director-level and executive stakeholders, • Strong negotiation, conflict resolution, escalation, and executive communication skills, • Ability to weigh business and technical requirements, identify dependencies, and develop realistic project plans and estimates, • Comfortable working in a fast-paced, high-energy, team-oriented environment, • Strong written and verbal communication skills, • Must work full-time in Grubbrr’s Boca Raton, FL officeThis role does not require hands-on software development but does require comfort working closely with technical teams, reviewing technical designs, and supporting configuration, testing, and deployment activities.Nice to Have, • Experience implementing restaurant, retail, hospitality, or fintech platforms, • Experience managing enterprise or multi-location software deployments, • Familiarity with QA, UAT, and structured delivery methodologies, • Experience mentoring junior project managers or implementation team membersWhy Work at Grubbrr, • High-impact, customer-facing role with real ownership and accountability, • Work on cutting-edge self-ordering, fintech, and AI-driven technologies used globally, • Opportunity to act as a true entrepreneur within a rapidly scaling company, • Strong culture built on collaboration, accountability, and winning together, • Beautiful Boca Raton office designed for creativity and teamwork, • Equity opportunity in a fast-growing, mid-stage startup ZgXoLzU2uj