Outside Parts Sales Representative
19 days ago
Milwaukee
Job Description Through relationship building and prospecting, profitably increase sales of parts, service and body shop products to assigned customers. Responsibilities: • Achieve sales objectives to assigned accounts, • Establish and develop relationships through personal interaction with customers, • Identify target accounts and action plans to increase sales, • Complete and update Account Profiles on assigned accounts, • Contact new credit account customers within 15 days, • Timely resolution of customer complaints, • Address pricing, product, or customer service issues with customers, • Attend and participate in monthly Sales meetings to review performance, opportunities, challenges, programs, etc., • Sales Representative Training – sales skills, product knowledge, computer systems. Plus, International mandatory and volunteer training., • Coordinate and promote “Customer Training Nights”, and vendor “ride-alongs”, • Develop, manage, and track customer incentive programs., • Promote, install, and administer Repair Link systems with customers, • Collect market feedback to monitor and address competitiveness., • Request special pricing assistance (SPA’s) from International when needed., • Manage parts customer contact database (CRM)., • Develop key vendor relationships. Maximize utilization of supplier programs and resources., • Special projects as assigned by General Manager, Director, Parts and/or President, • Maintain accurate customer records of all consignments., • Handle all elements of customer service to the assigned customer base., • Develop appropriate relationships with International personnel., • Proactively monitor, suggest inventory additions and/or modifications to support assigned accounts. Qualifications: • A high school diploma minimum, • A minimum of (3) years medium and heavy-duty truck parts/service experience, • A college graduate or equivalent experience in Medium/Heavy Duty truck industry is preferred, • Customer focused, • Salesmanship, • Organizational abilities, • Ability to multi-task, • Time management skills, • Effective oral and written communication skills, • Computer skills (PC and business system – i.e. CDK), • Appreciation of the need for teamwork and sincere desire to contribute as a part of the team, • Excellent communication skills, including an awareness of others and an effective listening ability, • Customer appreciation, a desire to satisfy customers and the ability to instill customer confidence, • An ability to build the team with helpfulness and interaction in an outgoing, approachable manner, • A commitment to customer satisfaction by addressing potential issues proactively, • Honesty and integrity, • Demonstrated ability in convincing others to gain support and influence, • The ability to alter standard procedures and adjust accordingly despite changing circumstances, • Candidate is highly motivated and willing to take initiative to achieve results beyond what is required., • Able to work collaboratively with others as part of a team and generate positive long-term results, • Ability to be attentive and listen to others, allow others to speak, and are considerate of other opinions, • The ability to operate under high pressure situations and maintain self-composure in the face of challenging circumstances