The Wildbirch Hotel - Room Block & Reservations Coordinator
il y a 11 jours
Anchorage
Job Description Wildbirch Hotel – JDV by Hyatt Position: Room Block & Reservations Coordinator Location: Anchorage, Alaska Department: Front Office / Revenue Reports To: Director of Revenue / Front Office Manager Position Overview Wildbirch Hotel is seeking a highly organized, detail-driven Room Block & Reservations Coordinator to manage inventory accuracy, airline crew allocations, tour group blocks, and high-volume reservation logistics. This role is mission-critical in an Alaska market where airline disruptions, seasonal tour influx, cruise extensions, and weather variability demand precision, flexibility, and proactive communication. The ideal candidate brings a minimum of three (3) years of experience handling airline contracts, crew blocks, and tour group rooming lists in a full-service or lifestyle hotel environment. This individual must demonstrate strong technical ability, financial awareness, and the ability to think several days ahead operationally. Core Responsibilities Room Block Management • Create, manage, and audit airline and tour group room blocks, • Monitor pickup pace daily and adjust allocations as needed, • Ensure block integrity within the PMS (Hyatt system preferred), • Anticipate overbooking risks and communicate early, • Balance inventory between transient, group, and crew allocations, • Maintain and manage crew contracts and allocation grids, • Monitor daily crew manifests and irregular operations (IRROPs), • Serve as liaison between airline representatives and hotel operations, • Adjust blocks quickly during flight cancellations or weather events, • Ensure crew billing accuracy and folio routing compliance, • Enter and audit group rooming lists, • Confirm special requests and amenities, • Manage cut-off dates and attrition compliance, • Work with Sales to ensure block accuracy and proper rate loading, • Review daily arrival reports and upcoming 7–14 day forecasts, • Identify compression dates and communicate risk, • Support overbooking strategy under Revenue guidance, • Maintain accurate folio routing and billing setup, • Reconcile group master accounts with Accounting, • Audit advance deposits and group prepayments, • Monitor rate code accuracy and contract compliance, • Track and report block pickup performance, • Pivot tables, • Basic formulas, • Block tracking spreadsheets, • City ledger processes, • Direct billing, • Tax exemption compliance, • Partner closely with:, • Front Desk, • Housekeeping, • Security, • Sales, • Revenue Management, • Accounting, • Ensure room assignments align with:, • VIP status, • Crew requirements, • Accessibility needs, • Group adjacency requests, • Ability to manage last-minute crew additions or cancellations, • Calm under pressure during irregular airline operations, • Quick assessment of inventory risk, • Escalate issues appropriately to MOD, Revenue, or Executive Team, • Minimum 3 years hotel reservations or group block experience, • Proven experience with airline crew and tour group volume, • PMS proficiency (Hyatt experience strongly preferred), • Strong written and verbal communication skills, • Professional presence with internal and external stakeholders, • Ability to handle sensitive or high-profile guests with discretion, • Highly organized and process-driven, • Inventory management precision, • Financial awareness, • Forecast interpretation, • Contract comprehension, • Attention to detail, • Strong follow-up discipline, • Deadline-driven mindset This position requires: • Flexibility during weather-related operational shifts, • Understanding of cruise season and peak tourism cycles, • Ability to adjust quickly during seasonal compression, • Full-time, on-site role, • May require occasional weekend support during peak periods, • High interaction with airline representatives and tour operators Wildbirch Hotel – JDV by Hyatt is a lifestyle-driven, design-forward property in downtown Anchorage. We operate in a market where precision and personality coexist. This role supports a growing hotel platform that values structure, accountability, and guest-centric excellence.