General Manager
13 days ago
Phoenix
Job DescriptionBenefits: • Competitive salary, • Employee discounts, • Health insurance, • Opportunity for advancement Job Summary The General Manager (GM) is the senior on-site leader responsible for overseeing all daily operations of a Clive Collective restaurant. This role requires a hands-on, strategic, and people-focused leader capable of delivering a high-end fine dining guest experience while maintaining strong financial, operational, and cultural standards. The General Manager is accountable for driving revenue, managing costs, developing leaders, and ensuring a consistent, high-level guest experience that reflects the standards and identity of each Clive Collective brand. Core Responsibilities: Leadership & Culture • Uphold and embody Clive Collectives core mission, values, and service philosophy, • Lead, inspire, mentor and develop management and hourly teams, • Establish a positive, professional, and inclusive workplace culture built on mutual respect, • Drive clear, direct communication across all levels, • Setting clear expectations for all employees and ensuring accountability through consistent coaching and follow-throughGuest Experience & Service Standards, • Ensure all guests receive exceptional hospitality and consistent service, • Oversee floor presence and table touches, especially during peak periods, • Drive menu and service knowledge among all FOH staff to enable genuine, educated guest interaction, • Resolve guest concerns with empathy, urgency and follow-through, • Maintain high presentation standards for food, beverages, and facility, • Identify opportunities to elevate the guest experience and improve service flowOperations Management, • Oversee daily restaurant operations (FOH, BOH, and Bar), • Ensure management adherence to and monitoring of all SOPs, • Maintain standards for cleanliness, organization, and sanitation, • Ensure compliance with health, safety, and liquor regulations, • Partner with Chef/Kitchen leadership to maintain strong BOH-FOH communication & cohesion, • Monitor and improve operational efficiency across departmentsFinancial Management, • Manage and control Labor, COGS, and controllable expenses to meet or exceed financial targets, • Review and analyze daily, weekly, and monthly financial report, • Create and manage schedules to align with business levels, • Monitor waste, over-portioning, and inefficiencies, • Identify and implement strategies to drive revenue and profitabilityPeople Development & Staffing, • Recruit, interview, hire, and onboard management and line-level staff, • Ensure all new hires receive structured and consistent training, • Conduct regular performance evaluations, • Implement coaching and progressive discipline when necessary, • Actively coach and mentor Managers and Leads, preparing them for their next leadership role within the company.Systems & Reporting, • Ensure accurate use of company systems: Toast, Restaurant365, 7Shifts, Tripleseat/Tulen, and others, • Submit reports as required by Operations and Ownership, • Maintain accurate documentation of schedules, labor, incidents, maintenance, and inventory, • Follow Clive Collective procedures & guidelines for purchasing, invoicing, and approvalsBrand Representation, • Serve as an ambassador of the Clive Collective brand in the community, • Support marketing initiatives, events, and partnerships, • Maintain professional relationships with vendors, hotel/residential partners, and local contacts, • Represent the brand with professionalism both on and off-siteRequired Qualifications, • 35+ years of General Manager experience in full-service fine-dining restaurants, • Proven ability to manage and lead diverse teams, • Strong financial acumen and operational knowledge, • Experience with POS, scheduling, and reporting systems, • Excellent communication and leadership skills, • Ability to thrive in fast-paced, high-expectation environments, • Strong organizational and problem-solving abilitiesThis role demands commitment, integrity, and, above all, an undeniable passion for hospitality, food, beverage, and guest engagement. This passion is non-negotiable for success within Clive Collective's fine dining portfolio.