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Job Description This position is for an IT Travel Tech of a restaurant franchise that assists in installing and supporting networks in 198+ locations in nine states and reports to the Director of IT. Roles and Responsibilities: • Support the NCR Aloha POS systems., • Support users and restaurant locations (our customers) via the phone, remotely accessing user/restaurant workstations with LogMeIn, and onsite visits., • Repair and upgrade computers and laptops as needed. Build and deploy new systems when required., • Install software applications to IT department specifications., • On-call rotation: providing remote and onsite support after normal business hours as needed. This is a seven-day responsibility – most of which is on the weekend., • Pull and terminate network cable runs and camera cable runs as needed., • Install network cabinets and network related equipment., • Support our digital surveillance environment (cameras, DVRs, etc.)., • Windows 11/10, reinstall OS on laptops/desktops via Microsoft’s installation process or an imaging process., • PC hardware repair experience., • MS Office Suite Products., • Basic network, TCP IP V4, POE Ethernet switch, Wi-Fi, router experience. Demonstrate (explain) IPV4 networks and what the different configuration components mean., • Desktop/server remote control software experience., • CAT 5e/6 network and camera cabling, terminating ends, testing, and troubleshooting., • Knowledge of broadband circuits, analog telephone lines and troubleshooting telecom outages., • General knowledge of Battery Backups (UPS), KVM devices, USB switching devices, and Multi-Function printers (scanning/printing)., • A+ certification., • Point of Sale device/system experience., • Self-motivated., • Be very comfortable with air and ground travel; could travel 1 – 2 weeks at a time plus day trips., • Team player, personable, energetic, approachable., • Ongoing willingness to learn and assist with documentation., • Ability to drive a car, their own car, and has a good driving record., • Outstanding and professional customer service skills; be very comfortable conversing with customers., • General knowledge of tools/power tools, ladders., • Ability to lift 50 lbs., • Comfortable accessing building roofs. We use eVerify to confirm U.S. Employment eligibility.