Microsoft 365 Administrator
29 days ago
Nashville
Job DescriptionMicrosoft 365 Administrator Tennessee Department of State Information Technology Division POSITION LOCATION: Nashville, TN Mission: The mission of the Office of the Secretary of State is to exceed the expectations of our customers, the taxpayers, by operating at the highest levels of accuracy, cost-effectiveness, and accountability in a customer-centered environment. Supervisor: Director of Information Technology Location: Nashville, TN Summary: The Microsoft 365 Administrator is responsible for maintaining the assigned server, systems, and ancillary applications and providing technical administration support for the organization's web-based Active Directory, productivity, collaboration, document management, and email platform(s). Duties/Responsibilities • Configure and maintain key components of Office 365 applications, including Exchange and Active Directory., • Monitor system maintenance and escalate issues to Microsoft., • Monitor application health and functionality; review system events and messages; analyze usage and storage trends., • Work with business stakeholders across multiple departments to leverage Office 365 capabilities to design solutions meeting business expectations., • Maintain proper security measures by managing governance policies and permission groups; audit and review content for data integrity and compliance., • Design, Plan, and Execute Office 365 migrations including Exchange Online, OneDrive, In-Tune, SharePoint Online, and MS Teams, • Stay current on Office 365 features and capabilities, including availability, reliability, performance, monitoring, backup, and security, • Participate in compliance and security reviews, including working closely with internal teams to build security, reliability, and scalability into the Office 365/Exchange architecture, • Educate clients on collaboration tools, policies, and best practices, • Collaborate on Windows 10 image and patch management, • Participate in PC deployments, • Design and plan for Identity Management and Directory Sync supporting O365 workloads, • Serve as a subject matter expert on the Microsoft ecosystem, • Education equivalent to graduation from an accredited two-year college with an associate degree in information systems, computer science, or another related field., • 5+ years of information technology support service., • 5+ years of experience administering SharePoint and/or Exchange., • 5+ years of experience in a technology support role with exposure to cloud environments., • Experience administering or supporting infrastructure systems is preferred., • Experience in administering Office 365 Knowledge and Abilities, • Strong technical skills with Microsoft network and PC operating systems, including advanced system administration and expert knowledge of one or more Office 365 applications, preferably SharePoint or Exchange., • Working knowledge of IIS, Active Directory, Microsoft SQL, and Windows Server., • Working knowledge and intermediate skills in Exchange mailbox management., • Extensive practical knowledge in troubleshooting, principles, and issue resolution techniques., • Excellent customer service and problem-solving skills with the ability to work independently while supporting a team environment., • Solid analytical skills with strong attention to detail and concern for data accuracy., • Strong organizational, process, and project management skills with the ability to prioritize workload, multitask, and meet deadlines in a fast-paced environment., • Exceptional verbal communication and technical writing skills with an ability to effectively interact with and convey information to people who possess varying levels of understanding on applicable topics., • Solid understanding of cloud environments., • Experience with PowerShell and scripts to maintain M365 infrastructure., • Ability to provide basic troubleshooting over the phone., • An employee in this classification must be a team player with strong interpersonal skills., • Ability to work unsupervised in a conscientious manner., • Ability to work effectively in a mobile work environment.Physical Requirements, • Must have and maintain a valid driver’s license, good driving record, and be willing and able to travel independently throughout the state, including overnight travel., • Ability to handle boxes and equipment weighing a minimum of forty (40) pounds., • Requires normal visual acuity and field of vision, hearing, and speaking.Health, safety, and collections security, • Assist the organization in creating a safe and healthy working environment by working safely with the equipment provided., • Follow instructions given for health and safety purposes and immediately report any unsafe working practices or hazardous working conditions., • Take whatever measures are necessary to protect materials, property, and/or the collections from loss, mutilation, or theft.Salary: Commensurate with experience and the State of Tennessee benefits package. 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