IT Support Specialist
6 days ago
Milwaukee
Job Description The IT Support Specialist plays a critical role in enabling smooth day-to-day business operations by providing reliable IT support to MDS Fulfillment employees, customers, and systems. This position supports hardware, software, peripherals, networks, and operational systems, including the Warehouse Management System (WMS). The IT Support Specialist works closely with all MDS departments to resolve requests efficiently, effectively, and collaborates with IT Management and System Administrators on ongoing initiatives and IT projects. This role uses technical tools—including SQL—for system support, diagnostics, and data validation, not application development. Primary Responsibilities • Provide desktop and laptop support by diagnosing and resolving hardware, software, and peripheral issues, • Support, configure, and troubleshoot printers, handheld devices (scanners/mobile computers), and wireless access points used in warehouse and office environments, • Stage and configure new computers with required software, settings, and security controls, • Reload operating systems and restore programs and files to original working condition as needed, • Maintain operating system updates and patches, • Identify and correct data file issues to ensure successful imports into operational systems, • Research peripheral devices and utility software and make recommendations to IT management, • Troubleshoot and resolve hardware, software, and peripheral issues as they arise, • Maintain an inventory of standby computers and peripherals to minimize downtime, • Develop and maintain IT process documentation, including:, • New hardware, software, and peripheral deployments, • Computer lockdown procedures, • Standard responses to common day-to-day issues, • Manage onboarding of new users and deactivation of inactive accounts, • Provide Tier 1 Help Desk support:, • Triage support tickets, • Route issues to appropriate escalation tiers when necessary, • Monitor ongoing server and system operations by reviewing key metrics such as:, • Successful batch job execution, • System and application logs, • Available disk space, • Use support-focused SQL queries to investigate data issues related to the WMS, batch jobs, reporting, and data imports (e.g., validating records, identifying errors, confirming processing results), • Work closely with the company managed service provider (msp). Additional Responsibilities • Manage inventory of IT supplies and maintain organization of server room and storage areas Job Requirements • Associate Degree preferred with minimum two years’ experience in IT support., • Proven experience providing direct desktop and laptop support, including troubleshooting, remediation, and installation, • Experience supporting peripherals such as printers, handheld/mobile devices, and network-connected equipment, • Ability to read, write, and understand SQL queries for operational support purposes, including:, • Validating data imports and exports, • Investigating batch job results and failures, • Troubleshooting WMS-related data issues, • Assisting with basic reporting and data verification, • Working knowledge of relational databases and how operational systems store and process data, • Experience with Microsoft Access (current version) is a plus, • Strong interpersonal, verbal, and written communication skills, • Excellent analytical and problem-solving abilities, • Self-starter who is detail-oriented, a quick learner, and a strong team player, • Ability to work effectively with all levels of the organization, including developers, testers, support staff, project managers, senior leadership, and non-technical users Preferred Knowledge & Skills • Hardware support and troubleshooting, • Support-level SQL querying (e.g., SELECT statements, joins, filters, and basic data validation), • Understanding of batch processing, file-based data imports, and operational system workflows, • Programming languages including MS Access VBA and SQL Company DescriptionMDS Fulfillment is a full-service fulfillment services and distribution company located in Milwaukee, WI and Phoenix, AZ. MDS specializes in outsourced product distribution solutions and services. We offer a flexible, wireless Barcode Warehouse Management System (WMS) and 500,000 square feet of modern, high-bay distribution space. Services include warehousing, product distribution, kitting, assembly, packaging, parts distribution, and parts kitting with EDI, FTP, and Internet support.MDS Fulfillment is a full-service fulfillment services and distribution company located in Milwaukee, WI and Phoenix, AZ. MDS specializes in outsourced product distribution solutions and services. We offer a flexible, wireless Barcode Warehouse Management System (WMS) and 500,000 square feet of modern, high-bay distribution space. Services include warehousing, product distribution, kitting, assembly, packaging, parts distribution, and parts kitting with EDI, FTP, and Internet support.