Hendler Family Brewing Co.
Taproom Server
hace 18 días
Boston
Job DescriptionBenefits: • 401(k), • 401(k) matching, • Employee discounts, • Flexible schedule JOB DESCRIPTION & EXPECTATIONS As a Taproom Server, you will be the face of our taproom, delivering exceptional customer service and fostering a welcoming atmosphere. Your role is pivotal in creating memorable experiences for our guests by providing knowledgeable beer recommendations and ensuring top-notch service. Your passion for craft beer and dedication to quality service will help drive our mission of honoring tradition and inspired innovation! ESSENTIAL DUTIES & RESPONSIBILITIES Customer Service and Guest Experience: • Ensure excellent customer service to provide an outstanding guest experience at all times., • Greet guests with a friendly and welcoming demeanor., • Be knowledgeable about all food and beverage menu items, including new releases and seasonal offerings, to make informed recommendations., • Assist customers by taking and accurately processing food and beverage orders, including special attention to allergies, restrictions, and dietary preferences., • Answer and assist customers with questions, reservations, and general inquiries., • Maintain an accurate cash drawer and handle credit card transactions efficiently., • Check patrons' identification to ensure they meet minimum age requirements for alcohol consumption.Food and Beverage Operations:, • Assist in fulfilling beverage orders through the service bar, ensuring proper pour, glassware, and sizing., • Deliver complete and accurate orders to tables or the take-out counter promptly., • Change kegs as necessary., • Complete orders with retail beer and merchandise to go.Cleanliness and Organization:, • Maintain a clean, organized, and sanitary work environment, especially in high-contact areas., • Sanitize high-touch point areas regularly., • Check and maintain bathroom cleanliness., • Follow inventory procedures to keep the front of house appropriately stocked., • Assist with general Beer Hall/Kitchen organization and cleanliness., • Ensure the taproom is well-stocked and organized.Team Collaboration and Additional Responsibilities:, • Work closely with counter service and runners to ensure the accuracy of food and beverage orders., • Communicate effectively with the manager on expo., • Assist other front-of-house operators as needed., • Support the taproom team in maintaining a positive and collaborative work environment., • Assist with setting up and breaking down events., • Perform additional duties or responsibilities as needed to support the taproom and ensure a great guest experience.JOB REQUIREMENTS, • Must be 21+ years of age, • Excellent communication and interpersonal skills, • Takes pride and responsibility in punctuality and teamwork, • Previous experience in a customer service or hospitality role, • Knowledge of craft beer is a plus but not required, • Must have or be able to obtain a food handlers permit and alcohol servers permit where applicable, • Willingness to continuously learn about our beer offerings and the craft beer industry, • Strong team player with a willingness to assist colleagues and contribute to a positive work environment, • Available for days, nights and weekend shifts of 5 hours or more., • Must have Saturday and/or Sunday availability., • Stand and walk for extended periods of time and lift up to 50 lbs., • Ability to bend, reach, twist and use your hands and arms., • Reliable transportation to and from assigned work location., • Knowledge of Toast and GrubHub as a cashier/receiving or placing customer orders a plus., • Has on-premise TIP Certification, or Alcohol Intervention Methods Certification a plus., • Craft beer knowledge is a plus.ABOUT US The Hendler Family Brewing Company IS PROUDLY INDEPENDENT AND FAMILY-OWNED. HBFCo was founded in 2011 by three brothers, Jack, Eric and Sam Hendler and is still family owned to this day. Our mission? Create high-quality products that honor tradition and the spirit of inspired innovation. With an entrepreneurial heart and a passion for people, we take pride in learning from and contributing to our vibrant community. HBFCo is proud to offer the following benefits to our valued employees: • Medical, Dental, Vision start on day one, • Matching 401k after 9 months of employment, • Paid time off, Vacation, Sick time, Company holidays, • Training and industry related education, • Membership in Master Brewers Association of America, • Employee Meals