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Job DescriptionBenefits: • Competitive salary, • Opportunity for advancement Benefits and Perks • Competitive Salary Cleaning and Restoration Operational Manager Responsibilities: • Preferred Certifications:, • IICRC (Institute of Inspection Cleaning and Restoration Certification) with specialties in:, • WRT (Water Restoration Technician), • CCT (Carpet Cleaning Technician), • AMRT (Applied Microbial Remediation Technician), • OSHA 30 Certification., • Minimum of 3-5 years of experience in water restoration and carpet cleaning operations., • Proven experience in team management and leadership roles., • Strong organizational, communication, and customer service skills., • Ability to work in a fast-paced, hands-on environment, handling multiple projects at once. Apply now!

Job DescriptionBenefits: • 401(k) matching, • Company parties, • Dental insurance, • Health insurance Valley Tree Care is building an extraordinary Irrigation Division, and we looking for a seasoned Irrigation Technician with management or leadership experience to join our team! You will have an incredible opportunity to grow your skills in the art of irrigation throughout the Phoenix Valley. It is an exciting opportunity to be able to help shape and influence the trajectory of a brand new division within a fast growing and established organization. We are a tight knit, rapidly growing family owned company with 3 generations and 27 years of experience in the tree care industry. We believe strongly in investing in our culture and team members as we strive to revolutionize our industry with exceptional and innovative services! By actively cultivating our team, we are better equipped to care for our clients by caring for their trees. Apply today! Compensation: $25 - $30 / hour depending on qualifications and experience Location: Lot in North Phoenix - Happy Valley & I17, Service Valley Wide Requirements: • Growth oriented, proactive, problem solving, and professional., • Proven experience in irrigation system design and installation (minimum 2 years required)., • Expert knowledge of manual, automatic and computerized irrigation systems and water conservation practices., • Strong dedication to safety., • Driven and team oriented., • Experience with leadership or management required., • Valid drivers license and clean record (REQUIRED), • Irrigation Certifications: A plus, but not required., • Company will assist you in obtaining Irrigation Certification, if you arent certified already.Job Description:, • Help design irrigation systems., • Setup and program irrigation controllers., • Inspect, repair, audit, maintain and install irrigation systems., • Cut, thread, weld, install and repair various pipes used in irrigation systems., • Design and set up low voltage lighting systems., • Primarily working with high-end residential properties., • Set an example for the highest standards of safety and quality., • Dental insurance, • Health insurance, • Paid time off, • Company holidays, • 401(k)Job Type: Full-time Pay: $25.00 - $30.00 per hour Expected hours: 40 per week Schedule: • 10 hour shift, • Monday to FridayExperience:, • Irrigation: 2 years (Required)License/Certification:, • Driver's License (Required)

Job DescriptionDescriptionThis role will require applicants to be on site 3 days a week which could increase to 5 days a week onsite. Onsite Desktop Support Technician provides support to customer’s End Users both in person, over the phone, and through ServiceNow Ticketing system. Technician is responsible for problem determination, problem/incident recording, and problem resolution for clients of Blue Mantis. Onsite Desktop Support Technicians typically work on-location within a Blue Mantis client’s facilities. The technician will receive ticket escalations, direct end-user escalations, as well as participate, as instructed, as part of the Help Desk call queue. Key Responsibilities • Resolve problems reported to Blue Mantis via phone, web tickets or direct escalations – 50%, • Provide first/second level contact and problem resolution for customer issues, • Provide timely communication on issue status and resolution, • Maintain ticket updates for all reported incidents., • Update and maintain Help Desk Documentation and knowledgebase articles – 20%, • Review and update Help Desk documentation as assigned, • Review and create KB articles, • Other functions as directed by management – 30% or as pre-determined by client’s needs., • Travel to remote sites with 45 minutes of the home office will be required one day a week., • Answer phone calls entered into the call center by the SLA. Resolve or escalated as needed, • Acknowledge and work on incoming Help Desk web tickets by the set SLA. Resolve or escalate as needed., • Work on tickets escalated by the level 1 engineers, • Create ticket and return calls to customer by the set SLA., • Quickly and effectively communicate with customers within our SLA Work with vendor to resolve issues when required, • Configure/image desktops or laptops, • Continually update and improve our documentation of a customer environment., • Continuously improve upon technical skills sets within assigned areas of expertise, • Continuously improve upon soft skill sets required to deliver outstanding customer service, • Perform “Walk-In” activities for any employees that need technical assistance while onsite, • Work on client assigned projects related, • Continually maintain and improve customer environment documentation, • Research and contribute technical information to the knowledgebase Skills, Knowledge and Expertise • 3-5 years of Help Desk support experience, • 2-5 years of Microsoft Entra ID or Azure AD Experience., • 1-3 years of prior Customer Service experience, • Experience with providing technical assistance over the phone and customer facing interactions., • Able to multi-task by working on multiple open tickets simultaneously., • Experienced in working in a fast-paced environment with multiple priorities and projects., • Able to investigate, analyze and troubleshoot customer issues., • Comfortable making decisions on issue resolution without supervision., • Demonstrates excellent verbal and written skills., • Motivated to learn new skills and technology practices; focuses on continual knowledge-based improvement., • Windows/MacOS imaging and configurationProficient in at least three of the following, • Windows Operating system 10/11, • MS Office applications (Outlook, Word, Excel, PowerPoint, Visio, Project), • Email support – Exchange/O365 Administration, • Azure/EntraID Active Directory Administration, • Autopilot/Intune experience is a nice to have, but not a requirementBasic network support, • Understanding of domain/corporate IT environment PC/Laptop setup, • Basic knowledge of network technologies (LAN, WAN, wireless), • VPN clients (Cisco, SonicWall, Fortinet, etc.)Computer hardware support, • Troubleshoot issues with laptops, desktops, and thin clients, • Setup/install local, wireless, and network printers

Job Description Job Summary: We are seeking a skilled Desktop Support Technician to provide onsite technical support across multiple local locations. The technician will be responsible for troubleshooting hardware and software issues, setting up and configuring desktop systems, and providing general IT support to employees. This is a field-based role that requires travel between company locations to ensure smooth operation of all desktop and network-related systems. Key Responsibilities: * Onsite Technical Support: • Provide hands-on support for desktop computers, laptops, printers, and other office equipment., • Diagnose and resolve hardware, software, and networking issues for end-users in a timely manner., • Set up, install, and configure workstations, including operating systems, software applications, and peripheral devices. User Support and Troubleshooting: • Assist users with technical problems related to desktops, laptops, and mobile devices., • Resolve issues related to Microsoft Office, email clients, VPN access, and other business-critical applications., • Provide support for network connectivity issues, printers, and other office IT equipment. Travel Between Locations: • Regularly travel between multiple local offices to provide onsite IT support as needed., • Coordinate with local site managers to prioritize and address support tickets based on urgency and business needs., • Maintain inventory and equipment at each location, ensuring all hardware is functional and properly configured. Setup and Configuration: • Install, configure, and troubleshoot hardware such as desktops, laptops, printers, and network devices., • Manage user accounts, permissions, and access in accordance with company policies., • Assist in the deployment and setup of new systems, including imaging, patching, and testing hardware before deployment. Preventive Maintenance and Updates: • Perform routine maintenance and updates on all desktop systems and peripherals to ensure optimal performance., • Manage software updates and security patches to keep systems compliant with company security protocols. Documentation and Reporting: • Maintain detailed records of support activities, configurations, and inventory for each location., • Ensure all service tickets are logged and resolved in the company’s IT ticketing system., • Proven experience as a Desktop Support Technician or similar role., • Strong knowledge of Windows and Mac OS environments, along with familiarity with desktop hardware and software troubleshooting., • Experience with Microsoft Office 365, Active Directory, and VPN setup and support., • Basic understanding of networking, including TCP/IP, DNS, and DHCP., • Excellent problem-solving skills with the ability to troubleshoot hardware, software, and network issues., • Ability to travel to multiple local locations regularly (valid driver's license required)., • Strong customer service orientation and ability to work independently. 1KPtOYPqrI

Job DescriptionDescription: IT Support Technician Company: Total Networks Location: Local travel up to 25% as assigned About the Role: Total Networks is always seeking top tier talent to be considered for when we have an IT Support Technician opening to handle support service requests across workstations, servers, printers, networks, and vendor-specific hardware and software. You will provide technical support primarily by phone and ticketing system, with occasional onsite assignments. This role requires following documented procedures, monitoring incoming support requests, and maintaining service level agreements (SLAs). Responsibilities: • Document all activities, projects, and tickets daily in the ticketing system with detailed notes., • Respond to service tickets, phone calls, and emails, ensuring timely resolution and excellent customer service., • Provide Tier 1 support for Microsoft applications, operating systems, cloud services, and client-specific software., • Troubleshoot network connectivity, remote access tools, and disaster recovery systems (backups/restorations)., • Monitor ticket queues, applying troubleshooting skills and escalating requests as needed., • Maintain a high level of customer service and satisfaction., • Collaborate with team members and service coordinators for efficient resolution and ticket routing., • Create, maintain, and review system documentation., • Travel up to 25% for local client site visits., • Meet established call and ticket SLA requirements., • Maintain strong customer satisfaction as defined by management., • Submit weekly timesheets by end of shift Friday., • Volunteer for on-call coverage at least once per month., • Work toward annual goals and objectives set in HRIS with quarterly reviews., • Ticketing software: Incident management and time tracking., • Solid understanding of operating systems, business applications, printing systems, and basic networking., • Strong interpersonal skills (verbal/written communication, active listening, empathy)., • Ability to efficiently diagnose and troubleshoot technical issues., • Service awareness of key IT services being supported., • Familiarity with support tools, troubleshooting techniques, and IT service delivery., • Accurate typing skills for entering service request details., • Self-motivation and ability to work in a fast-paced environment., • Ability to handle equipment, talk, hear, read, write, and interpret documents. Total Networks, a Blue Alliance company, is Arizona’s trusted IT partner for professional businesses that demand reliability, security, and strategic foresight. We help law firms, accounting practices, healthcare providers, and other service-driven organizations build confident technology roadmaps and productive, secure workplaces. As the only CompTIA Security Trustmark-certified IT provider in Arizona, we deliver industry-recognized excellence backed by decades of local experience. Our team is known for responsiveness, professionalism, and a proactive approach that puts people and outcomes first. We’re deeply connected to the Arizona business community and committed to helping our employees grow through meaningful work, recognition, and real impact. At Total Networks, your expertise helps businesses thrive, and you do, too. A Team Environment Built for Growth Joining Total Networks means working alongside IT specialists supporting complex, enterprise environments. As part of the Blue Alliance network, you gain access to a community of hundreds of peers and experts across the country. This means more opportunities for learning, professional development, and career advancement without losing the close-knit feel of a smaller team. You’ll enjoy the best of both worlds: • The autonomy and client engagement typical of a local MSP, • The resources, support, and structure of a leading national IT services organization A Unique Opportunity Through Blue Alliance As a Blue Alliance partner company, Total Networks provides team members with unmatched opportunities to learn, lead, and succeed. Each company in the network maintains its unique identity while working toward shared goals. If you’re looking to make a meaningful impact and grow your career in a supportive, future-focused environment, this is the place for you. Benefits of working at Total Networks: • Be part of a fun, awesome team, • 9 paid holidays, • 401K Retirement with matching contributions, • Excellent medical, vision and dental insurance, • Life insurance and disability insurance, • Cell phone stipend, • Entrepreneurial Culture, • Fast-paced Flow, with a Variety of Projects, • Collaborative Work Environment, • Training & Certifications The greatest rewards are reserved for those who want to be better and then put in the hard work, to be their best version of themselves. Interested applicants should click to submit their resume and application above. Please be advised we, Total Networks, participate in E-Verify. Requirements:

Job Description General Manager – Licensed HVAC Professional Location: Phoenix - Scottsdale, AZ Lead, Grow, and Drive Success in a Thriving HVAC Franchise We’re seeking a dynamic General Manager to lead daily operations, drive growth, and inspire a high-performing team. In this role, you’ll set strategic goals, oversee financial and operational performance, ensure customer satisfaction, and foster a culture of safety, accountability, and excellence. Compensation & Benefits • Salary: $110,000–$140,000 + performance-based bonuses, • Health and dental insurance, • 401(k) retirement plan, • PTO and paid holidays, • Lead franchise operations to achieve revenue and profit targets, • Manage budgets, sales, and overall business performance, • Build and maintain vendor partnerships for pricing and service agreements, • Oversee dispatching and technician workload distribution for efficiency, • Drive customer satisfaction with same-day resolution of service issues, • Recruit, coach, and develop staff to build a motivated, cohesive team, • 8+ years of HVAC experience, including at least 5 years in management, • Proven ability to exceed revenue and growth goals, • Strong knowledge of P&L management, job costing, and business regulations, • Track record of building, motivating, and leading successful teams, • Excellent communication skills and proficiency in Microsoft Office, • Bachelor’s degree or equivalent experience, • Arizona HVAC License (CR-39 or CR-79), • EPA 608 and NATE certificationsCompany DescriptionWe help skilled tradespeople find jobs they love with top employers, fair pay, real growth, and career support every step of the way.We help skilled tradespeople find jobs they love with top employers, fair pay, real growth, and career support every step of the way.

Job Description IT Support Technician Crexendo is seeking a motivated, performer to work as an IT Department Technician, providing IT customer service remotely and in person. You will utilize a wide variety of technical support and troubleshooting skills to resolve hardware and software issues, working independently and escalating complex issues as appropriate. Desired candidate is an aspiring IT technical professional who provides superior support to the end-user experience, with modest technical knowledge in areas including: user end support (desktops, laptops, Mobile Phones, printers and software), application support, networking, network printing, audio/video and telephony (VoIP), Active Directory, and Windows Server Operating Systems. Education And Experience • High School diploma or equivalent, • 1-2+ Years of IT, Help Desk and/or MSP experience, • A high level of communication skill including written and verbal skills. Verbal skills include the ability to communicate technical I.T. issues to non-I.T. technical staff, Ability to document processes, • Require limited supervision and direction; drive results, and set priorities appropriately and independently, • Answer user inquiries and resolve problems regarding computer software, hardware, telephones and services, • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, and software, • Maintain Active Directory and Office 365, including creating computer logins and user accounts, • Address requests to add, modify, create, and remove permissions, • Install and perform minor repairs to hardware, software, or peripheral equipment following design or installation specifications, • Maintain records of user and system setup and installation, • Utilize service desk system to document employee communications and problem/resolution, • Provide technical assistance and resolve problems by conferring with users, conducting computer diagnostics, and researching issues, • A passion for IT, • Acts in a self-directed manner; takes action before being directed by others or forced by events, • Understands time management and responsibility to adhere to schedules Benefits: Crexendo offers a comprehensive benefits package including; medical, vision, dental, supplemental insurance, holiday pay, paid time off (PTO), *paid sick time (PST) (*AZ/CA), and up to 3.5% 401K match.

Job Description iT1, a leading national technology solution provider headquartered in Tempe, AZ, is looking for a motivated IT Field Technician II to join our team. iT1 has been recognized by the Phoenix Business Journal's "Best Places to Work" in Arizona for the past 11 years. This is a testament to the great team and culture we have here at iT1! Are you ready to take your IT expertise on the road and make a real impact? We’re seeking a dynamic Technical Field Operations Specialist who thrives in fast-paced environments, loves solving complex problems, and enjoys collaborating with diverse teams. If you’re passionate about hands-on technology, project coordination, and delivering exceptional service to clients across the country, this is your opportunity to join a team where your skills and initiative will be valued every single day. The Technical Field Operations Specialist is responsible for both internal and external facing responsibilities. This role will be a dynamic and technically skilled IT Field Engineer who also excels in project coordination. This hybrid role combines hands-on technical support with strategic oversight of field service programs. Working in diverse environments, communicating with internal and external stakeholders to ensure timely delivery of all solutions. Requirements Field Engineering • Travel 50% or more of the time to Client sites to execute specific project requests., • Provide excellent customer service and IT support during communications and field visits., • Disperse equipment to the appropriate installation location onsite and install using best practices cable management., • Diagnose errors and technical problems and determine proper solutions to produce timely and detailed reports., • Validate equipment functionality., • Work with the Project Manager and senior engineers to execute projects based on priorities, goals, and objectives., • Provide notification to Professional Services management when issues are ongoing and impacting end users to keep them informed., • Document all client issues and escalate to the Project Manager., • Manage ticket queue for onsite resource requests., • Coordinate with vendors, contractors, and internal stakeholders to align resources and timelines., • Communicate clearly with team members, leadership, cross-functional teams and client stakeholders., • Complete ticket request updates with clear notes and track actionable next steps., • Provide deliverables to all dispatch request stakeholders., • Complete billing tasks with a high level of detail., • Create documentation as needed. Job Qualification Requirements: Experience • 3+ years IT experience in an advanced support or field service position., • Knowledge of workstation deployment and PC applications., • Experience leading a small team with tight deliverable timelines., • Ability to apply critical thinking solutions during deployments when challenges arise., • Experience with high travel volume that includes navigating flights and airports in order to arrive at a client’s location., • Experience installing and troubleshooting wireless access points., • Experience and knowledge of conference room solution installation and configuration., • Experience and knowledge of IT infrastructure and server technology., • Experience and knowledge with routers, switches, firewalls, and many other network devices., • Experience and knowledge of TCP/IP, DNS, DHCP, VPNs., • MCSE/MCSA/MCP, A+ and/or Network+ are desirable., • Ability to work in flexible environment based on customer scheduling requirements., • Must possess excellent time management skills, • Experience using ticket management systems., • Excellent organizational and communication skills., • Must have excellent troubleshooting and problem-solving skills and ability to clearly describe challenges in a timely manner., • Thrives in a fast paced and changing environment with proven multitasking skills and focus on details and accuracy. Physical Demands May Include: • Lifting or carrying up to 50 lbs, • Lift 50 lbs. +, • Standing for long periods of time, • Time spent in low postures (crouching, stooping, kneeling, bending), • Climbing (ramps, stairs, or ladders), • Sit at a computer for up to 8 hours per day, • Keyboarding for up to 8 hours per day, • Reaching Overhead, • Near Vision (working with small objects or reading small print), • Speaking (communicating information to clients/coworkers), • Hearing Requirements (In person speech, telephone, other sounds), • Driving, • Insurance: Health Insurance, Vision, Dental, and Life Insurance, • Leave and Holidays: Paid Vacation, Paid Holidays, • Retirement: 401K Plan with company match (eligible after 1 year of employment) *iT1 is an equal opportunity employer. Employment decisions are made without regard to race, religion, sexual orientation, gender identity, national origin, disability status, veteran status, or other characteristics protected by law.

Job Description Pacific Office Automation is the largest independently-owned document imaging and technology dealers in the nation. Since 1976, we have grown to over thirty branches located in eleven western states: OR, WA, CA, AZ, NM, NV, UT, ID, CO, TX, & HI. With over 40 years of success in office equipment and technology sales/service, our growth and reputation have afforded us great relationships with top manufacturers such as Canon, Sharp, Konica Minolta, HP, Ricoh, Lexmark, and many more. At Pacific Office Automation, you will find an amazing technology company full of growth opportunities, great benefits, and passionate coworkers who aim to help you succeed. Among our company goals, we aim to be a long-term employer. That means providing employees with the training and certification they need to keep up with the fast-changing technology of our office machines, devices, and software. At POA, we believe that all voices can and should be heard, regardless of seniority or tenure. Position Are you looking to start your career in an industry of cutting-edge technology? We are seeking a Field Copier Technician (Canon, Ricoh, Sharp, Konica Minolta) to join our service team in the Phoenix, AZ area. This is a field position with a POSSIBLE TERRITORY NEAR YOU, as we service all of Phoenix and surrounding areas. PAID TRAINING included! Essential Job Duties • Troubleshooting and repairing office equipment (copiers, printers, fax machines, etc.), • Providing high-quality technical support to our customer base, • Communicating with customers to ensure satisfaction, • Developing options to solve unusual problems, • Mechanical and Electrical Mindset, • Other experience and training with Canon, Ricoh, HP, Xerox, and other manufacturers is a plus!, • Company car, • Paid training, • Advancement and growth into leadership roles, • Team-player environment, • Medical/Dental/Vision/Life insurance plans, • Matched 401k, • PTO, Vacation, Sick Leave, • FSA/HSA programs Our Commitment to Diversity and Inclusion Pacific Office Automation is proud to be an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, gender, sexual orientation, gender expression or identity, age, religion, veteran status, or any other characteristic protected by law. We celebrate our employees’ differences because we know that diversity makes us stronger. #LI-Onsite

Job DescriptionOn-Call IT Field Technician – PC, Mac, Printer & Scanner Support ???? Location: Multiple U.S. Cities (Local, Onsite Support) ???? Job Type: Independent Contractor (1099) ???? Pay: $40–$45/hour (on-site) ???? Schedule: Flexible – You accept jobs based on your availability ⚠️ Important Note This is an on-call, 1099 independent contractor role with no guaranteed hours. You’ll join our technician network and receive job opportunities based on your location and stated availability. You decide which jobs you want to accept. About Geeks on Site Geeks on Site has been delivering trusted, on-site IT and technical support to homes and businesses nationwide for over 20 years. We’re expanding our network of skilled on-call technicians to meet growing demand for in-person support — including computers, networks, printers, and more. About the Role We’re hiring field IT technicians who can confidently support a wide range of tech needs for residential and small business customers. This includes troubleshooting PCs and Macs, resolving network issues, and repairing or configuring printers/scanners — including issues like Canon MF printer network setup or G-series ink absorber error codes (e.g., 1700). You’ll be dispatched to customer sites, work independently, and complete service calls efficiently and professionally. Key Responsibilities • Diagnose and repair hardware/software issues on Windows and macOS systems, • Resolve boot errors, OS issues, and login problems, • Set up or troubleshoot Wi-Fi and wired internet connections, • Replace or upgrade hardware (HDD, RAM, cooling fans, etc.), • Configure or connect printers and scanners (Canon, HP, Brother, etc.), • Address common printer error codes (e.g., ink absorber, paper feed, connectivity), • Perform general maintenance on multifunction printers (MFPs), • Reinstall operating systems using bootable USBs or recovery media, • Install remote tools or shortcuts as requested, • Communicate clearly with customers and provide basic post-service support, • 2+ years of field IT support experience, including computer and printer work, • Familiarity with Canon, HP, and other common printer brands, • Knowledge of error code troubleshooting (e.g., Canon code 1700, boot issues, driver conflicts), • Experience with both Windows (10/11) and macOS troubleshooting, • Must have personal tools (bootable USB, screwdriver set, etc.), • Reliable vehicle and valid driver's license, • Smartphone with camera and data for documentation and communication Compensation • $40–$45 per hour for on-site time, • Flexible scheduling — accept only the jobs that match your route and availability, • National brand recognition and continuous job offers, • Dispatch and tech support team available to assist remotely ✅ What to Expect After You Apply • ???? Intro Call – A recruiter will contact you for a quick chat, • ???? Onboarding – Complete paperwork and tax forms electronically, • ???? Background Check – Mandatory before activation, • ???? Set Your Availability – You enter your availability in our tech portal, • ???? Start Receiving Jobs – You’ll be dispatched jobs based on proximity & skills Join Our Technician Network If you're a reliable, tech-savvy field technician with hands-on printer experience and a flexible schedule, we’d love to hear from you.

Job Description Vālenz® Health is the platform to simplify healthcare – the destination for employers, payers, providers and members to reduce costs, improve quality, and elevate the healthcare experience. The Valenz mindset and culture of innovation combine to create a distinctly different approach to an inefficient, uninspired health system. With fully integrated solutions, Valenz engages early and often to execute across the entire patient journey – from care navigation and management to payment integrity, plan performance and provider verification. With a 99% client retention rate, we elevate expectations to a new level of efficiency, effectiveness and transparency where smarter, better, faster healthcare is possible. About This Opportunity: As an Enterprise IT Tech with Vālenz, you’ll provide remote IT support for staff and executives, ensuring a smooth and positive user experience. You’ll troubleshoot hardware, software, and system issues; manage and escalate support tickets; and administer Microsoft 365, Intune, Teams Voice, and other cloud services. You’ll also contribute to process improvements and documentation that strengthen IT efficiency and service delivery. Things You’ll Do Here: • Provide remote IT support for Vālenz staff and executives, delivering timely and effective solutions., • Monitor and resolve IT support requests through the internal ticketing system., • Escalate tickets to higher-level technicians and other teams as needed., • Diagnose and resolve issues with Office 365, encryption tools, endpoint management, and application access., • Support administration of Microsoft Intune, Microsoft 365, and Teams Voice., • Contribute to account management in systems such as EntraID, Active Directory, and other cloud services., • Install, configure, and repair computer hardware and software., • Assist in creating and maintaining IT documentation, SOPs, and end-user self-service resources., • Help migrate and update IT documentation into new platforms., • Collaborate with business units to ensure IT solutions meet needs and align with business objectives., • Perform other duties as assigned.Reasonable accommodation may be made to enable individuals with disabilities to perform essential duties. What You’ll Bring to the Team: • 2+ years of experience in a support technician role, with both on-site and remote support responsibilities., • Experience providing IT support in a fast-paced, fully remote environment., • Strong knowledge of Active Directory and Office 365 administration., • Proficiency with Microsoft Windows and applications, as well as Apple iOS and Android., • Strong problem-solving skills with the ability to work well under pressure., • Excellent communication skills to explain technical concepts to non-technical users and collaborate with cross-functional teams., • Ability to work independently and as part of a team.A plus if you have:, • Knowledge of infrastructure components such as servers, storage systems, networks, and virtualization technologies., • Experience with Microsoft Azure, Active Directory, and Microsoft Intune (MDM/RMM)., • Experience with command-line tools., • Work Environment: You’ll need a quiet workspace that is free from distractions., • Technology: Reliable internet connection—if you can use streaming services, you’re good to go!, • Security: Adherence to company security protocols, including the use of VPNs, secure passwords, and company-approved devices/software. Valenz is proud to be recognized by Inc. 5000 as one of America’s fastest-growing private companies. Our team is committed to delivering on our promise to engage early and often for smarter, better, faster healthcare. With this commitment, you’ll find an engaged culture – one that stands strong, vigorous, and healthy in all we do. Benefits • Generously subsidized company-sponsored Medical, Dental, and Vision insurance, with access to services through our own products, Healthcare Blue Book and KISx Card., • Spending account options: HSA, FSA, and DCFSA, • 401K with company match and immediate vesting, • Flexible working environment, • Generous Paid Time Off to include vacation, sick leave, and paid holidays, • Employee Assistance Program that includes professional counseling, referrals, and additional services, • Paid maternity and paternity leave, • Pet insurance, • Employee discounts on phone plans, car rentals and computers Powered by JazzHR GogCp8eWU9

Job Description Field Service Technician/ Desktop Support • Must have printer/plotter experience, • Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals., • Responsible for performing on-site servicing and repair of major OEM laptops, desktops, POS, and printers., • Familiarity of POS (Point of Sales) systems for Retail stores (Windows based registers), • Break/Fix at component level– Desktops; Laptops; printers, • Documents, maintains, upgrades or replaces hardware and software systems., • Imaging and image recovery, • Provides technical support in activities associated with the identification, prioritization and resolution of reported problems., • Install / Re-install various software packages and updates, • Activities include recognition, research, isolation, resolution, and follow-up., • Must have a clean driving record – No open tickets or warrants – No major violations, • Must have an active driver’s license

Job Description We are a well-established, reputable IT provider specific to the healthcare industry with locations and clientele across the country. We are currently seeking to add an experienced IT technician to our outstanding team of professionals in the Phoenix, Arizona area. The position that we are hiring for is a hybrid position that will include both work as a field technician and remote telephone support. This position will begin and end each day from the incumbent's home so you must have a quiet place to work on the days you are working with our remote support team. RESPONSIBILITIES · Provide both remote and onsite technical support to the dental industry. · Hardware/software installations at various dental practices as needed including network cabling. · Ensure periodic backups and remote monitoring of client assets. · Respond to client help desk tickets in a prompt and timely manner. · Follow up with dental offices to ensure customer satisfaction. QUALIFICATIONS · Proficiency with Windows-based servers, systems, and software, including Server 2008 R2, 2012, 2016, 2019, 2022 and Windows 10\11. · Ability to set up and troubleshoot remote connectivity, including routers, RDP, VPN, TS. · Experience with network cabling and proficiency with all areas of networking and domain administration. · Understanding of virtual machines. · Excellent customer service, reporting, follow through, and time management skills. · Physical ability to lift and install computers, monitors, wall- and ceiling-mounted monitor arms, printers, and scanners. · Commute/travel to dental practice locations throughout the Phoenix area. · Some out of area/state travel may be required but very minimal in this position. *A company vehicle will be provided for onsite technical support. Job Type: Full-time Salary: $20.00 - $24.00 per hour Benefits: • Dental insurance, • Health insurance, • Life insurance, • 8 hour shift, • Day shift

Job Description We are a solid, privately-owned company where people enjoy what they do — and who they do it with. Our team sticks around, with an average tenure just shy of 10 years. That kind of loyalty doesn’t happen by accident. We are rooted in a strong culture and shared core values. We care about our team, our customers, and each other. If you’re someone who has a passion for advancing business and improving lives through technology, values trust, integrity, and a place where your contributions matter, you’ll feel right at home here. We are looking for an experienced Service Desk Technician to join our Support team. This role requires excellent communication skills, strong technical expertise, and a commitment to delivering outstanding customer service. SKILLS, KNOWLEDGE & ABILITIES • Must be a quick learner (certifications strongly preferred), • Excellent, positive communication skills, • Credentials in: Windows OS, firewalls, security, antivirus, • Strong knowledge of DOS, Windows 2000, Windows XP, Windows 7, Server 2003, and Server 2008, • Experience installing, configuring, and troubleshooting Windows networks, • Experience installing, configuring, and troubleshooting routers, hubs, and switches, • Experience with SQL databases and NoSQL databases, • MongoDB experience is a plus, • Retail experience (e.g., ringing sales, receiving, physical inventory), • 2+ years of help desk experience, • Willingness to participate in after-hours schedule rotation RESPONSIBILITIES • Install and troubleshoot Windows 2000, XP, Windows 7 workstations, and Servers 2003/2008, • Install and troubleshoot stand-alone, LAN, and WAN systems, including VPNs, • Install and troubleshoot firewalls, routers, hubs, and switches, • Configure networks fully, including adding users, configuring RAS, TCP/IP, and printing environments, • Perform hardware assembly, installations, and repairs, • Install and configure software (Retail Pro, Teamwork, CounterPoint, ancillary products, MS Office, utilities, etc.), • Test and repair customer hardware, • Provide customer on-site repairs as needed, • Deliver technical phone support, • Maintain current software credentials (Retail Pro/Teamwork/CounterPoint certifications, etc.), • Participate in after-hours support rotation BENEFITS • Health, Dental, and Vision Insurance, • 401(k) with match, • Aflac, Life, and Personal & Accident Insurance, • Training & Development, • Holiday games & parties, • Generous Paid Vacation & Sick Leave, • Opportunities for Advancement & Professional Growth This is an external-facing position — strong customer service skills are required. We’d love to hear from you! Submit your resume and salary history today. Equal Opportunity Employer One Step is an Equal Opportunity Employer. The Company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, political affiliation, marital status, genetics, protected veteran status, sexual orientation, gender identity, or any other non-merit factor. Company DescriptionAdvancing businesses and improving lives with best in class technology.Advancing businesses and improving lives with best in class technology.

Job Description Summary The Support Technician is responsible for handling support requests over the phone from our customers, both internal and external. Other responsibilities include walking customers through troubleshooting steps in order to resolve their problem, assisting customers with achieving their software goals, whether user error or system issue, communicating with managers and other team members to disseminate information on fixes for common issues to expand knowledge base. Responsibilities Someone in this position at TRUNO will: • Provide excellent customer service to both external and internal customers., • Maintain ability to work a flexible schedule, including weekends and holidays., • Interact with store employees and managers over the phone to resolve any reported issues., • Provide support to service technicians and work cooperatively to resolve problems., • Continually expand the type of issues you are able to resolve unassisted., • Respond to calls in a timely manner in accordance with SLAs., • Provide service, support, installation, and training to our customers. Someone in this position at TRUNO should have: Education • A minimum of three years of experience in customer service, • At least one-year customer support in a call center environment, • Familiarity with networking, • A+, Network+, Security+ Certification(s), • Basic computer skills (required), • Dress professionally and appropriately (required), • Excellent oral and written communication (required), • Ability to think, learn, and solve problems quickly (required), • Understand wireless devices and Sonic Wall devices (preferred), • Capable of Multi-tasking (required), • Detail-oriented (required), • Organizational skills (required), • Medical, • Dental, • Vision, • Life and Supplemental Insurance, • Pet insurance, • Short/Long term disability, • Paid holidays, • Paid vacation and sick time, • Paid birthday, • 401k with 4% company match Job Type: • Full-Time We use video interviews as a part of the hiring process. We are an e-verify employer. About TRUNO Retail Technology Solutions: For more than 40 years, Truno has been partnering with grocery retailers to identify the technologies they need to help them navigate an industry that's ever-changing and increasingly competitive. Truno offers point-of-sale systems and an integrated suite of technologies that can help grocery stores reduce costs, extend the life of technology investments, run more smoothly, and improve customer service.

Job Description iT1, a leading national technology solution provider headquartered in Tempe, AZ, is looking for a motivated Service Desk Technician II to join our Service Desk team. iT1 has been recognized by the Phoenix Business Journal's "Best Places to Work" in Arizona for the past 11 years. This is a testament to the great team and culture we have here at iT1! The Service Desk Technician II is responsible for providing professional and excellent Service Desk Support. A strong customer service mindset, and strong work ethic with good communication skills are the key to succeeding in this role. Our Managed Services team is the forefront of our services organization, and this role will be required to engage with a variety of Clients daily. This person will play a key role in providing daily support to ensure Client Success and the overall uptime and performance of critical services. Requirements • Provides support via phone, e-mail and chat to employees of corporate clients., • Assists users in troubleshooting Outlook., • Provides support for Microsoft Operating Systems (Windows 7, Windows 10, Windows 11)., • Provides support for Microsoft Office Products (Word, Excel, PowerPoint, Office365)., • Provides support for mobile devices including configuration and email sync., • Handles 50-60 issues per day efficiently and appropriately., • Maintains regular and punctual attendance., • Utilizes Active Directory database to reset network passwords., • Assists users in adding and changing network printers., • Provides technical support for VPN connectivity issues., • Controls user’s computers utilizing remote access tools., • Troubleshoots remote access connectivity problems., • Demonstrates and actively promotes an understanding and commitment to the mission of iT1 through performing behaviors consistent with the organization's values., • Maintains a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of iT1 in order to ensure adherence in a manner that reflects honest, ethical and professional behaviors., • Supports and conducts self in a manner consistent with client service expectations. Qualifications • 3-5 years’ experience in call center or service desk environment., • Knowledge of various PC hardware and software applications including: Operating Systems: Windows 7, Windows 10, and Windows 11, • Office 365 Support, • User creations/terminations (tasks/requests), • End-user self-service tools, • Cloud support – multiple device data syncing, • ConnectWise or other ticketing systems, • Word, Excel, PowerPoint, Office365, Outlook, Lotus Notes, etc., • Internet Service Provider (ISP), Cable Modem, and Internet Support., • Effective troubleshooting and documentation skills, • Experience navigating a knowledge base., • Proficient use of Microsoft Office applications, • IT troubleshooting, • Strong organization, time management, and prioritizing skills, • Completed High School Diploma/GED, • Associate Degree in Technical Field Other Skills and Abilities • Strong technical and client interaction skills., • Self-starter with excellent organizational, administrative, and interpersonal skills., • Ability to follow through with tasks, projects, and troubleshooting with minimal supervision., • Excellent oral, written, technical, and business communication skills., • Ability to multi-task and work in fast paced environment. Job Location/Shift • Onsite in Tempe, AZ, • Monday - Friday, 6:00am-2:30pm AZ Physical Demands • Sit at a computer for 8 hours per day, • Keyboarding for 8 hours per day, • Near Vision (working with small objects or reading small print), • Speaking (communicating information to clients/coworkers), • Insurance: Health Insurance, Vision, Dental, and Life Insurance, • Leave and Holidays: Paid Vacation, Paid Holidays, • Retirement: 401K Plan with company match (eligible after 1 year of employment), • In-house fitness center

Job DescriptionWhy GLS? Purpose: Access to affordable, reliable transportation is essential to leading productive work and personal lives, caring well for oneself, one’s family, and the needs of others. Through advanced analytics and technology, we can more accurately predict credit risk and provide more people with an affordable auto financing option for their next vehicle. That’s what GLS has done for over 10 years, helping more than half a million families meet and improve their transportation needs. People: Join a culture of over 1,000 employees who Care Deeply and Think Boldly, driving innovation in an adaptive and positive culture that celebrates successes. We empower and reward individuals and teams who make direct, positive impacts to the business and each other, who take pride in their work and are ever-raising the bar. Growth: Recognized by Inc 5000 as one of the fastest-growing private companies in America. Join GLS to grow with us! Benefits: GLS offers the below great benefits for your amazing work!o Competitive base pay and performance bonuses, dependent on roleo Medical, dental, vision, telemedicine, supplemental insurance benefits, long-term and short-term disabilityo 401K with employer match and 100% immediate vestingo Paid Time Off (PTO) and paid company holidays to help you balance work and personal lifeo Paid Volunteer Time Off (VTO) Annuallyo Tuition Reimbursement o Parental Leave o Business casual work environment What does it mean to be a Service Desk Technician at GLS?As a member of the Information Technology team, the Service Desk Technician provides company-wide technical support. In this position, the Help Desk Technician assists with a variety of software, hardware and networking issues and is responsible for delivering the highest level of customer service.How will you drive value within the organization as a Service Desk Technician? • Evaluate, prioritize, and resolve incoming requests for assistance from users, • Investigate, diagnose, and resolve software and hardware problems, networking, and other computer related technologies and advise users on appropriate action, • Monitor, identify, and report network connectivity issues to ensure associates and clients are able to communicate and access company platforms, • Log and track calls using a problem management database, and maintain historical records and related problem documentation, • Identify and escalate situations requiring urgent attention, • Use system deployment images and software deployment packagesWhat should you already know to be a successful Service Desk Technician?, • Minimum of a Bachelor’s degree in Computer Science or related field required, • In lieu of a degree, candidates with a minimum of four (4) years’ relevant work experience and at least one current technical certification (e.g. A+, N+, MCP, MCSE, CCNA, HDI, or ITIL) may be considered, • Working knowledge of networking protocols required, • Working knowledge of hardware, software, network, OS interaction required, • Microsoft Technology Associate or CompTIA A+ certification preferred, • Minimum of 1 (one) year experience in a related field preferredEmployment Requirements:, • Schedule: Monday–Friday, 11:00 AM to 8:00 PM, • Remain in a stationary position up to 100% of the workday, • Constantly operate a computer and other standard office equipment, • Talk and hear to exchange accurate information, • Have close visual acuity to perform activities such as: preparing and analyzing data and figures; viewing a computer terminal; extensive reading, • Lift up to 50 pounds, • Stoop and kneel to install computer equipment, • This job operates in a professional office environment, • The noise level in the work environment is usually moderately quiet

Job Description iT1, a leading national technology solution provider headquartered in Tempe, AZ, is looking for a motivated Service Desk Technician I to join our Service Desk team. iT1 has been recognized by the Phoenix Business Journal's "Best Places to Work" in Arizona for the past 11 years. This is a testament to the great team and culture we have here at iT1! The Service Desk Technician I is responsible for providing professional and excellent Service Desk Support. A strong customer service mindset, and strong work ethic with good communication skills are the key to succeeding in this role. Our Managed Services team is the forefront of our services organization, and this role will be required to engage with a variety of Clients daily. This person will play a key role in providing daily support to ensure Client Success and the overall uptime and performance of critical services. Requirements • Provides support via phone, e-mail and chat to employees of corporate clients., • Assists users in troubleshooting Outlook., • Provides support for Microsoft Operating Systems (Windows 7, Windows 10, Windows 11)., • Provides support for Microsoft Office Products (Word, Excel, PowerPoint, Office365)., • Provides support for mobile devices including configuration and email sync., • Handles 50-60 issues per day efficiently and appropriately., • Maintains regular and punctual attendance., • Utilizes Active Directory database to reset network passwords., • Assists users in adding and changing network printers., • Provides technical support for VPN connectivity issues., • Controls user’s computers utilizing remote access tools., • Troubleshoots remote access connectivity problems., • Demonstrates and actively promotes an understanding and commitment to the mission of iT1 through performing behaviors consistent with the organization's values., • Maintains a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of iT1 in order to ensure adherence in a manner that reflects honest, ethical and professional behaviors., • 1-3 years’ experience in call center or service desk environment., • Knowledge of various PC hardware and software applications including: Operating Systems: Windows 7, Windows 10, and Windows 11, • Office 365 Support, • User creations/terminations (tasks/requests), • End-user self-service tools, • Cloud support – multiple device data syncing, • AutoTask or other ticketing systems, • Word, Excel, PowerPoint, Office365, Outlook, Lotus Notes, etc., • Internet Service Provider (ISP), Cable Modem, and Internet Support., • Effective troubleshooting and documentation skills, • Experience navigating a knowledgebase., • Proficient use of Microsoft Office applications, • IT troubleshooting, • Strong organization, time management, and prioritizing skills, • Completed High School Diploma/GED Other Skills and Abilities • Strong technical and client interaction skills., • Self-starter with excellent organizational, administrative and interpersonal skills., • Ability to follow through with tasks, projects, and troubleshooting with minimal supervision., • Excellent oral, written, technical, and business communication skills., • Ability to multi-task and work in fast paced environment. Physical Demands • Sit at a computer for 8 hours per day, • Keyboarding for 8 hours per day, • Near Vision (working with small objects or reading small print), • Speaking (communicating information to clients / coworkers), • Hearing Requirements (In person speech, telephone, other sounds) Job Location Onsite position at the headquarters office location in Tempe, AZ. Monday-Friday, 8:00am-5:30pm AZ. Benefits • Insurance: Health Insurance, Vision, Dental, and Life Insurance, • Leave and Holidays: Paid Vacation, Paid Holidays, • Retirement: 401K Plan with company match (eligible after 1 year of employment), • In-house fitness center

Job DescriptionThe Tier 2 Agent provides on-site and advanced technical support to the agency staff at headquarters (Alexandria, VA) and regional offices (Austin, TX; Tempe, AZ). Tier 2 Agents handle escalated incidents from Tier 1, resolve hardware/software issues that require desk-side intervention, and ensure timely service delivery per Service Level Agreements (SLAs). They are critical in bridging the gap between initial help desk triage and Tier 3 engineering support. Key Responsibilities · Incident Resolution & Escalation • Provide desk-side troubleshooting and resolution of escalated tickets, including workstation hardware, operating systems, VPN, remote connectivity, printers, and peripheral devices., • Resolve complex application support issues (e.g., Microsoft 365, ServiceNow, enterprise business apps)., • Escalate unresolved issues to Tier 3, documenting all steps and maintaining clear communication with end users., • Deliver VIP/“white glove” support for executives and senior leadership, including on-site event or travel support when needed.· Hardware/Software Support, • Install, configure, and maintain laptops, desktops, mobile devices, and related hardware., • Provide support for software rollouts, updates, and patching in collaboration with engineering teams., • Ensure compliance with agency security policies and configuration standards.· Knowledge Management & Documentation, • Update and maintain troubleshooting knowledge articles in ServiceNow., • Document recurring issues and contribute to problem management activities., • Provide feedback to Tier 1 agents to reduce escalations and improve first-call resolution rates.· Service Level & Customer Support, • Meet SLA targets for response and resolution, ensuring excellent customer satisfaction., • Support continuity of coverage during leave, surge events, or special projects., • Associate’s degree or higher in IT-related field preferred., • 3–5 years of IT support experience, with at least 2 years in a desk-side / Tier 2 support role.· Technical Skills:, • Strong troubleshooting skills with Windows 10/11, Microsoft 365, VPN, Active Directory, and mobile device management., • Familiarity with ServiceNow (or similar ITSM ticketing platforms)., • Knowledge of imaging, patching, and endpoint security tools.· Certifications (Preferred):, • CompTIA A+, Network+, or Security+., • ITIL v3/v4 Foundations., • HDI Desktop Support Technician (preferred).· Soft Skills:, • Strong communication and customer service orientation., • Ability to work independently on-site, while coordinating with Tier 1 and Tier 3 teams., • Professional demeanor when supporting executives and VIPs.Other Requirements, • Must pass background investigation. A3T offers excellent benefits to enhance the work-life balance, including: • Medical Insurance, • Dental Insurance, • Vision Insurance, • Life Insurance, • Short Term & Long-Term Disability, • 401k Retirement Savings Plan with Company Match, • Paid Holidays, • Paid Time Off (PTO), • Tuition and Professional Development Assistance jldRYoepM6

Job Description Overview CTG is seeking to fill a Workstation Technician opening for our client in Phoenix, AZ. Location: Phoenix, AZ Duration: 12 months Work Hours: Working a 2nd shift (1pm – 9:30, 2pm – 10:30, etc.), hours are somewhat flexible. Duties: • Collaborates with Workstation Support Services business units to ensure hardware and software orders are received, configured, scheduled, and installed., • Ensure equipment is labeled according to specifications., • Researches, verifies, and documents device specifications according to purchase order and company standards., • Works in conjunction with service and business units to relocate equipment as requested by departments. Works independently while providing on-site installation, customer service, and technical installation and/or repairs support per department or individual customer requests., • Serves as technical and equipment liaison in the field as needed to collaborate with other support services (e.g., Help Desk, Applications, Materials Management, etc.), • Assists with end user training as needed and is able to explain basic concepts and procedures such as hardware and software requirements, moves/adds/changes implications, scheduling and impacts on the customer of proposed break / fix options to a large and diverse customer base., • Maintain inventory of supplies and equipment necessary to complete installations or repair requests. Collaborate with other IT Infrastructure areas to manage parts inventory., • Evaluates and processes equipment according to IT Security policy and guidelines., • May require overtime and on-call participation. Skills: • PC Desktop support: refreshing old pc’s with new Pc’s and wiping drives. Education & Experience: • High School Diploma and 2 years professional customer service experience supporting PC, Macintosh, desktop computing hardware and peripheral equipment - skills must include knowledge of Operating Systems and configuration, hardware configuration and software installation., • OR Associates degree,, • OR two years Technical School training in Computers, Technology, Electronics or a related field. Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required. CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee based recruitment services for this role. To Apply: To be considered, please apply directly to this requisition using the link provided. For additional information, please contact Krista Eckard at . Kindly forward this to any other interested parties. Thank you!

Job Description We are looking for a Onsite Desktop Support Engineer to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems. If you’re computer-savvy and enjoy supporting end users, we’d like to meet you. To succeed in this role, you should have a problem-solving attitude along with the ability to give clear technical instructions. You should also be familiar with remote troubleshooting techniques. Ultimately, you will ensure prompt and accurate customer service and increase client satisfaction. Note: U.S. citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time. This position may requires onsite presence and travel to project / client location/s Responsibilities • The Onsite Desktop Support Technician role is to provide a single point of contact for local office end users to receive support and maintenance within the organization's desktop and laptop computing environment, • This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment (including but not limited to PC, terminals, printers and scanners) to ensure efficient workstation performance, • The person will also solve problem areas (in person) in a timely and accurate fashion and provide end-user assistance where required, • Monitoring queues for incidents or requests that require resolution, • Escalate to L3 team /Vendors in case assistance is required to resolve any issue, • Isolate system issues; diagnose standard software issues & report hardware issues to respective Vendors, • Prioritizing work based on the impact and urgency of the ticket, • Maintain compliance to Client policies and guidelines like desktop/laptop naming conventions, laptop building/rebuilding checklist, surrender, disposal (Kill Disks/Degauss), • For open tickets requiring spares and accessories and work closely with asset management team in coordinating them, • Incident lifecycle management not limited to documenting work notes, attaching relevant knowledge and detailing incident resolution, • Fulfilment of Service Requests where necessary, • Track and report status of IMAC requests, • Verify completion of IMACs, • Enable end user / equipment Installs, Moves, and changes (IMAC) Requests, • Install new or enhanced functions or features: hardware, software, peripherals and configurations (e.g., peripheral upgrades, system reconfigurations, special requisition installations), • User Data Transfer on need basis, • Hardware support to desktops, laptops (Windows/Mac.), Thin clients (Windows and Linux), Printers, Scanners, • Hardware imaging, deployment, and repair management services, • When de-installing equipment, de-tag equipment, erase and dispose of data and information residing on hard drives, strip for disposal, update in the asset tracking system that the equipment has been de-installed and disposed of, and prepare the equipment to the vital 3rd party for collection and disposal, • Steady State Asset Refresh (Does not include project activity of bulk device replacement), • Assist asset management team in sharing the IMACs for new installations, movement on floors and carrying out physical verification activities, • Replacement of consumables for network printers and reporting issues to the appropriate vendor, • VIP Support (white glove service), • Inventory management and labelling of devices within Client office environment, • Handling shipping and receiving requests for movement of end devices within Client office Requirements • Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role, • Hands-on experience with Windows/Linux/Mac OS environments, • Working knowledge of office automation products and computer peripherals, like printers and scanners, • Knowledge of network security practices and anti-virus programs, • Ability to perform remote troubleshooting and provide clear instructions, • Excellent problem-solving and multitasking skills, • Customer-oriented attitude, • No minimum qualification as long as you have experience

Job Description The Service Desk Support Tech is a member of the Internal Systems IT Support Team responsible for providing in-person and remote IT support to ARx staff and team members in our Orlando offices. Additional responsibility to serve as an escalation path for other support team members. Support includes a wide range of disciplines including but not limited to telephony, conference room technology, iOS support, Windows PC support, and application support. Position will also have the opportunity to assist with new technology evaluations that support the User Experience. • Provide TIER 1 & TIER 2 quality support on workstations and laptops, and troubleshooting., • PC Imaging, inventory, and lifecycle support for equipment, • Serves as an escalation path for local IT Support Technicians, • Installation and troubleshooting of printers and other peripherals as required., • Provide instruction to our user community on computer use and productivity applications., • Proposes and implements system enhancements that will improve reliability and PC performance, • Other electronic devices as required., • Outstanding customer service skills and commitment to end user experience., • Desktop support experience with the Windows Operating Systems (Windows 10) and Macintosh., • Experience in investigating and troubleshooting hardware and software problems., • Demonstrated knowledge with Microsoft Office 365., • Demonstrated experience with workstation configuration., • Demonstrated ability to document configurations, processes, and policies, • Ability to participate on on-call rotation, • Exposure to IT Asset Management controls., • Ability to work with difference personality types. A positive and can do attitude will be critical., • Experience with JIRA, SharePoint, and Salesforce is a large plus, • Demonstrated written and verbal communication skills., • Demonstrated effective teaming skills; aptitude for learning new technologies, • Experience with automated Desktop Imaging tools required. We currently use MDT, • Supportive, progressive, fast-paced environment, • Competitive pay structure, • Matching 401(k) with immediate vesting, • Medical, dental, vision, life, & short-term disability insurance AssistRx, Inc. is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors, or any other protected categories protected by federal, state, or local laws. All offers of employment with AssistRx are conditional based on the successful completion of a pre-employment background check. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Sponsorship and/or work authorization is not available for this position. AssistRx does not accept unsolicited resumes from search firms or any other vendor services. Any unsolicited resumes will be considered property of AssistRx and no fee will be paid in the event of a hire