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Job Description:\n\nHi 👋🏾 I’m Abhik, Ashby's Co-Founder and VP of Engineering. We’re looking for a versatile, persistent product engineer who’s not afraid to set up reusable building blocks across the stack and advocate for the time and space to do so. At Ashby, all our engineers ship features end-to-end at a high pace. Example is the best leadership. We’ll give you the room to do your best work, and you'll be our guide! If that speaks to you, read on. What Ashby gives you in return is the best of both early and growth-stage environments. The agency and no-nonsense of a seed startup: you write product specs, make product and design decisions, and build in an almost-no-meeting culture. While also the product-market fit and scale of a growth-stage startup: tens of thousands of daily users who depend on your software and eagerly await your next feature. We have notable customers like Notion, Linear, Shopify, and Snowflake. Our growth and retention metrics are best-in-class among our peers: we have tens of millions in ARR, growing >100% year over year, very low churn, and many years of runway. We’ll share more details once we meet. You’ve probably seen this role posted before, and it’s because we’re always expanding the team (we’re on track to double this year). We’re bubbling with ideas on how to support Talent Acquisition through software, and we’ve started the journey of building products beyond Talent Acquisition. We read every application and aim to respond to yours within 3-4 days (often sooner). About the Role and How We Work Our engineering culture strives to recreate the environments where we did our best work as ICs – where we had the ownership and agency to impact our users with creative and innovative software. I started my career building software for artists in the Visual Effects industry. It was a formative experience for me as a software engineer because success relied on my ability to be a product manager and designer. I talked to artists to understand their needs. I came up with ideas. I did industry research, designed interfaces, and prototyped ideas. I watched artists use what I built and decided what to tackle in the next iteration. No daily stand-ups, no t-shirt sizing, no planning meetings. I studied computer science to solve problems, not tickets, and this felt exactly like that. I not only felt creative and fulfilled but the agency and ownership we were given as engineers powered an incredible amount of innovation. Innovation came differently (or not at all) at technology startups beyond the seed stage, often through an engineer’s force of will and ability to push back against culture (rather than any encouragement from it). Engineering was narrowed to implementation and delivery, partly due to the influence of other departments and partly due to the influx of "Agile" processes like sprint planning. In those companies, I felt like a JIRA jockey. At Ashby, we’re building an environment that is optimistic about what engineers can own and achieve. An environment that embraces innovative engineers, and, frankly, often stays out of their way. As a Product Engineer, you’ll take ownership over a large portion of one of our products and own projects end-to-end (wearing hats traditionally worn by product and design). You’ll research competitors, write product specs, make wireframes, and more. To ground it with examples, product engineers at Ashby have: Designed and built automated interview scheduling. This feature automates scheduling by calculating possible times from a pool of interviewers and other constraints, and then presenting these times to the candidate for selection via our responsive web app. This solves the “Calendar Tetris” problem I talk about in "What We're Building." Built a generalized declarative filter architecture that allows users to create complex filters for any record with a consistent UI and compile it to SQL in our backend. Many user-facing features use it. Specced, designed, and implemented a feature that allows users to complete signing offers entirely within Ashby. This project involved talking to customers to understand their requirements, deciding what technologies to use, building a prototype, and working with other team members to integrate the final implementation into additional features. What We’re Building As engineers, we are used to tooling that makes us better at what we do. When we started Ashby, we saw the opposite with Talent Acquisition software. Recruiting teams were leveling up how they did their work, but instead of software meeting this new standard, it held them back. Scheduling a final round is an excellent example. Recruiting teams wanted to schedule candidates faster, track interviewer preparation and quality, and do it with half the headcount. A recruiter needed to manually collect availability from the candidate, identify qualified interviewers, perform “Calendar Tetris” to find who is available to interview the candidate, schedule on the earliest date possible, and make any last-minute adjustments as availability changed. They must do this while considering the interview load on each individual and whether interviewers need to be trained and shadowing others. 🥵 TA software didn’t help. As hiring managers, we know TA is a critical function, and as engineers, we know software can do better. So, we built and continue to build Ashby to give TA teams the highest standard of tooling. Software that’s intelligent and powerful. Software that provides insights into where they’re failing and automates or simplifies many of the tasks they’re underwater with. We want other functions and departments to be jealous of what TA teams can do with Ashby, and today they often are! Why You Should or Shouldn’t Apply Software engineers come in many flavors, not all of which fit our model. Here are some things to help you decide if this fits you and what you’re looking for: You’re not afraid to tackle any part of a technology stack. You do what’s necessary to successfully deliver a feature, whether writing frontend or choosing new infrastructure. We’ll provide a supportive environment to do it successfully (e.g., design system, SRE team). You’ve tackled projects with a lot of product and technical ambiguity, and you thrive at the intersection of the two. We’re not building a simple CRUD app, and many of the challenges we tackle require you to use your knowledge of our customers to build powerful abstractions and flexibility in the system to solve a class of problems. You know how to strike the right balance between speed and quality. Ashby wasn’t built quickly. We took four years to launch publicly because convincing customers to switch required a high-quality product. However, time isn’t infinite, especially for a startup, so we still move with urgency—we’ve built the equivalent of three or more VC-backed startups with a very small team. You are ambitious and always looking to improve your skills. For most engineers, this role will give you more freedom and responsibilities than you’ve experienced in the past. To thrive (and level up), you’ll need to be open to feedback (and we give lots of it). You’re an excellent collaborator and communicator. Ownership and freedom don’t mean you work in a vacuum. You’ll need to vet your decisions with the appropriate stakeholders, keep them up to date when necessary, and work with other engineers to get your projects across the finish line. Clear and concise communication helps a lot here! You seek to create leverage in your work. The nature of software is that you can often automate or abstract what would be tedious, time-consuming work. Your impatience usually leads to new abstractions, tools to allow Support to debug before Engineering, new lint rules to prevent common bugs, etc. Put another way, you shouldn’t apply if: To you, a tech lead, staff, or principal engineer is someone who spends most of their time project managing or doing architecture reviews. Our most tenured engineers spend most of their time building, and we often trust them with our most challenging problems. While they lead product and technical areas and help other engineers plan their most challenging work, it’s not a requirement, nor do engineers need their sign-off. You need company-driven process and structure to get your projects across the finish line. Sprint planning and well-defined project management processes are things you need or look to others to lead. You’d rather focus on the technical details and challenges. You only want to do exciting work. We’re building a team of kind, collaborative folks. Customer issues and investigations are distributed across the team, including our high-level ICs. You can get lost in the details. Once you start implementation, it can be hard to take a step back and think about the project as a whole. You like everything to be planned upfront. You haven’t led or taken ownership of projects before. You’re used to working with tech leads and taking on tasks distributed by them. You want to mentor earlier-career engineers. We rely on engineers owning their projects, so we need engineers with that experience. This requires the team to be reasonably tenured. More than 90% of the team would be considered Senior or above in the industry today, so mentorship opportunities are very limited. Engineering Culture Our engineering culture is motivated by Benji’s (my Co-founder and CEO) and my belief that a small, talented team, given the right environment, can build high-quality software fast (and work regular hours!). We do it through: Minimal process with ownership over decisions normally made by product and design Natural collaboration and deliberate communication Investing in tools and abstractions that give us leverage Putting effort into building a diverse team Minimal Process & Lots of Ownership The best engineers we’ve worked with delivered reliably magical outcomes. They took customer problems and relentlessly drove them to solutions that were not only successful but often brilliant and creative. While they did this with minimal oversight, stakeholders were never in the dark as to what was going on, and no setback was a surprise. Traditional product-development processes aren’t meant for the best engineers. Their purpose is to create consistent outcomes regardless of the engineer’s skill. But, consistency comes at the expense of an engineer’s time and freedom—both ingredients necessary to generate those magical outcomes. As a result, process stifles the best engineers and doesn’t give others the opportunity to practice the behaviors that made the best engineers the “best.” At Ashby, we want to build an environment that encourages every engineer to be their best. So, at Ashby, every Engineer runs their project. Product Managers (and Designers) build strategy, do customer research, and hand off problem briefs to Engineers. Engineers take on the rest: they research the problem, write product specs, build wireframes, and implement their solution end-to-end. We rely on engineers, not process, to push information outward to the relevant folks (e.g., Product Managers) and pull folks in to help (e.g., Designers, Infra). It’s a new level of ownership for many engineers, but we’d rather an engineer fail a bit and coach up their skills than use process as a crutch. Not everyone succeeds in our culture, but those who do thrive. Collaboration is Natural & Communication is Deliberate Our engineering team consists of lifelong learners who are talented but also humble and kind (meet them here!). These attributes create an environment where collaboration happens naturally. We combine this with research, prototyping, and written proposals to see around corners and get feedback from the team across time zones. Focus time is something that we hold sacred, and, with thoughtful and deliberate communication, engineers are in <2h meetings per week (I wrote about it here). To drive it home, here's a recent calendar of an engineer who has been with us for over 4 years: We also meet in person at least twice a year, once as a department and once as a company. You also have a small budget to meet up with folks in your city/region. Increase Leverage, not Team Size We built Ashby with the quality, breadth, and depth that many customers would expect from much larger teams over larger time scales. We’ve done this through investment in: Great developer tooling. Our CI/CD takes ~10m, and we deploy at least 15x a day. A debugger that works out of the box. Everyone on the team has contributed to our developer experience 💪🏾. Building blocks to create powerful and customizable products fast. At the core of Ashby is a set of common components (analytics modeling and query language, policy engine, workflow engine, design system) that we constantly improve. Each improvement to a common component cascades throughout our app (short video below). Here’s an impromptu quote from Arjun in our company Slack of what it’s like to build a feature at Ashby: And a demo of one of these building blocks: Put Effort into Diversity Diverse teams drive innovation and better outcomes. Having seen my mother and partner build their careers as minority women in non-diverse fields, I want to make sure Ashby creates opportunities for the next generation of engineers from underrepresented groups. Today, 21% of engineers at Ashby are from underrepresented groups. It’s not great, and we are taking conscious steps to improve, like sourcing diverse candidates, providing generous paid family leave, no leetcode interviews, and more. Interview Process At Ashby, our team and interview process want to help you show your best self. We’ll dive into past projects and simulate working together via pair programming, writing product and tech specs collaboratively, and talking through decisions. There are no leetcode or whiteboard exercises. Our interview process is three rounds: Introduction call with Hiring Manager (15 to 30m, live) A technical screen where we pair in our actual codebase (1h, live) Three non-coding interviews that focus on product thinking, technical design, and infrastructure (3h 15m, live can be split across multiple days) Depending on our leadership team’s bandwidth, we may start with an additional 30m screen with a recruiter. Your hiring manager will be your main point of contact and prep you for interviews. Each round will have written guidance so you know what to expect (you’ll need minimal preparation). You’ll meet 4 to 6 people in engineering (with 5-15 minutes in each interview to ask them questions). If we don’t give an offer, we’ll provide feedback! Your First Three Months at Ashby We want an exceptional onboarding experience for every new hire. At Ashby, your dev environment is set up with a single script, you push your first product change on day one, and you spend the rest of your time shipping product changes that give you a tour of our codebase and best practices.

Job DescriptionApicha Community Health Center aims to improve community health by providing access to comprehensive primary care, preventive health services, mental health, and supportive services. The center is dedicated to delivering high-quality, culturally competent services that enhance the quality of life. It also advocates for and offers a welcoming environment for underserved and vulnerable populations. We are seeking an IT Support Engineer to work between our Manhattan and Jackson Heights locations. Position Summary: Working under APICHA IT, focused primarily on fielding requests from users to resolve simple and complex computer software and hardware problems, as well as traveling to all current and planned APICHA facilities and remote locations as needed. Provides services including answers to inquiries on how to set up and use specific software, technical printer support, word processing, e-mail, and operating system issues. Contacts software and hardware product support vendors to correct, replace or provide technical support and information. Provides 1st and 2nd level support for PCs, Printers, Local Area Network, applications and data communication devices for Providers and support staff. Records all support tickets in the designated tracking system. Maintains and responsible for IT Inventory, creates and manages user accounts for various systems used by APICHA. Builds out Desktop and Laptop PCs and distributes.be expected to learn basic data reporting and analysis (using tools such as SQL Manager, Excel). A working knowledge in this domain is expected to be developed. Qualifications: High school diploma with substantial computer software and hardware knowledge required. Bachelor's degree in Computer Science preferred; One year of paid full-time work. Three years of hands-on experience or A+ certified preferred; Prior Healthcare IT experience preferred; Working knowledge of security and privacy concepts required; Technologically savvy with working knowledge of operating systems and office software and hardware required; Excellent written and verbal communication skills in English required; Ability to resolve complex issues in a timely fashion, assessing the impact of interrelated systems independently, relying upon self-motivated professional development of skill set required; Ability to create electronic presentations, basic statistical graphics as necessary required; Ability to work in diverse cultural healthcare environment in professional manner required; Good attention to detail required; Ability to initiate and work independently and be a good team player required; Ability to lift and move up to 25 lbs on a regular basis and 50 lbs as needed required; Willing to work nights and/or weekends as needed required At Apicha, we believe that serving the needs of our staff is just as important as serving the needs of underserved people of New York City as such we are proud to offer our team members a competitive employee benefits package which include 12 Paid Holidays, vacation and sick leave, Health Insurance Coverage, Flexible Spending Account, Life Insurance, Employee Assistant Program just to name a few.

Job DescriptionWhy Charlie Health? Millions of people across the country are navigating mental health conditions, substance use disorders, and eating disorders, but too often, they're met with barriers to care. From limited local options and long wait times to treatment that lacks personalization, behavioral healthcare can leave people feeling unseen and unsupported. Charlie Health exists to change that. Our mission is to connect the world to life-saving behavioral health treatment. We deliver personalized, virtual care rooted in connection—between clients and clinicians, care teams, loved ones, and the communities that support them. By focusing on people with complex needs, we're expanding access to meaningful care and driving better outcomes from the comfort of home. As a rapidly growing organization, we're reaching more communities every day and building a team that's redefining what behavioral health treatment can look like. If you're ready to use your skills to drive lasting change and help more people access the care they deserve, we'd love to meet you. About the Role Charlie Health is seeking a strategic, execution-focused Care Strategy Senior Associate / Manager to lead the launch of new clinical offerings, expansion into adjacent service lines, and strengthen our admissions and clinical intake operations. In this highly cross-functional role, you'll collaborate with Product, Clinical, Admissions, and Analytics teams to bring programs from concept to scale. You'll design and optimize workflows, stand up pilots, and implement performance tracking to ensure each initiative – whether a new product launch or an admissions process improvement – delivers measurable impact and advances our mission to expand access to high-quality care. We're a team of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. If you're inspired by our mission and energized by the opportunity to increase access to mental healthcare and impact millions of lives in a profound way, apply today. Responsibilities • Program Development & Launch, • Help in piloting and scaling new business lines, clinical programs, and adjacent services., • Drive cross-functional planning and execution with Clinical, Admissions, Product & Engineering, and Analytics teams., • Address execution gaps to ensure smooth transitions from pilot to full-scale launch., • Contribute to quarterly planning and long-term roadmaps for new programs and initiatives., • Operational Excellence & Experimentation, • Identify bottlenecks across Admissions and Care teams through data analysis., • Design and test improvements (e.g., staffing models, QA tooling, team structures)., • Clearly communicate tradeoffs - speed vs. accuracy, scale vs. personalization, margin vs. experience., • Performance Measurement & Analytics, • Develop KPIs and reporting to track program adoption, retention, and impact., • Use SQL, Excel, and BI tools to analyze data, build dashboards, and create decision frameworks., • Vendor & Partnership Strategy, • Evaluate external vendors vs. internal builds with Product & Engineering., • Lead due diligence, assessing capabilities, integration complexity, and total cost of ownership., • Present partnership or M&A recommendations grounded in ROI and risk analysis., • Communication & Stakeholder Management, • Deliver concise briefs, memos, and updates to align stakeholders., • Set timelines, ensure follow-through, and proactively unblock work to hit deadlines.Requirements, • 4+ years of experience in investment banking, private equity, top-tier consulting, growth or public market investing, or strategy/ops at a fast-growth startup, • Bachelor's degree in Business, Finance, Economics, or similar analytical subject area, • Experience diagnosing operational bottlenecks, designing scalable solutions, and driving implementation effectively across teams, • Strong analytical acumen – expert-level Excel skills and proficiency in SQL or similar tools, • Ability to run multiple high-impact workstreams independently in a fast-paced, ambiguous environment, • Exceptional written communication—succinct, structured, and useful, • Strong bias for action, with a track record of pushing initiatives across the finish line, • Experience in marketplace, digital health, fintech, tech-enabled services, • Familiarity with data tools like Tableau and Snowflake, • Prior experience at a high-growth startup requiring end-to-end ownership of strategic projectsBenefits Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here. The total target base compensation for this role will be between $123,000 and $150,000 per year at the commencement of employment. In addition to base compensation, this role offers a target performance-based bonus. The target total cash compensation range, including potential bonus, will be between $136,000 and $165,000 per year. Please note, pay will be determined on an individualized basis and will be impacted by location, experience, expertise, internal pay equity, and other relevant business considerations. Further, cash compensation is only part of the total compensation package, which, depending on the position, may include stock options and other Charlie Health-sponsored benefits. #LI-HYBRID Our Values • Connection: Care deeply & inspire hope., • Congruence: Stay curious & heed the evidence. Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Charlie Health, please go directly to our Careers Page: . Charlie Health will never ask you to pay a fee or download software as part of the interview process with our company. In addition, Charlie Health will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All communications with Charlie Health Talent and People Operations professionals will only be sent from @charliehealth.com email addresses. Legitimate emails will never originate from gmail.com, yahoo.com, or other commercial email services. Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals. At Charlie Health, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all young people. Charlie Health applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation. By submitting your application, you agree to receive SMS messages from Charlie Health regarding your application. Message and data rates may apply. Message frequency varies. You can reply STOP to opt out at any time. For help, reply HELP.

Job Description Desktop Engineer Location: New York, NY 10004 Salary Range: $85,000 - $100,000 THE OPPORTUNITY Group One Trading is looking to hire a full-time Desktop Engineer who is passionate about all aspects of user support, including monitoring, actively engaging end-users, troubleshooting, and providing a high level of customer service. In this hands-on, front-line support role on our Systems Team, we desire a candidate with strong problem-solving, customer-service, critical thinking, and communication skills who can collaborate across functional groups. WHO WE ARE We are committed to creating a diverse environment and are proud to be an equal opportunity employer. At Group One, we value transparency and collaboration coming from unique perspectives and backgrounds. We hire bright, analytical, and competitive people and train them to be the best in the industry. We strive to create a workplace in which all employees have an opportunity to participate and contribute to the success of the business. A healthy work-life balance is essential to sustaining our work culture and our overall success. We rely on our employees to spur creativity, enhance problem-solving, and help us thrive in the high-pressure trading industry. WHAT WE DO Group One Trading was founded in San Francisco in 1989, and we've become one of the largest privately held options trading firms in the United States, with brilliant people on our team in New York, Chicago, Philadelphia, and San Francisco. We continue to expand our presence on exchanges as the options trading space evolves and grows. Armed with expertise developed through a rigorous training program, our traders provide competitive liquidity across a broad range of securities. We manage portfolios of thousands of securities and electronically stream two-sided quotes across multiple exchanges. Group One is wholly owned by its founders and employees, and all our trading is proprietary, placing both the rewards for our success and managerial oversight directly in our team's hands. THE SKILLSET A broad, multi-platform skill set is what we look for, but there will be plenty of learning opportunities no matter how many of these skills you bring in with you. We also encourage applicants with various levels of technical backgrounds to apply. Our ideal Desktop Engineer possesses the following: • Minimum of 2 years of experience working in a technical role, • Proficient in providing support, troubleshooting, and configuring system hardware, • Expertise in troubleshooting Windows Desktop and Server Operating Systems, including Windows 10, 11, Windows Server 2016, 2019, and 2022, • Knowledgeable in Microsoft Active Directory/AAD/Entra, Azure, DHCP, DNS, Exchange Online, and deployment of Windows Updates, • Familiarity with Microsoft SQL Server & SQL Database Management, • Experience working with a VMware vSphere environment, • Demonstrated proactive problem-solving and critical thinking skills, • Understanding of fundamental networking concepts, including TCP/IP, FTP, and routing, • Ability to lift up to 30 lbs. and crouch beneath desks for equipment installation WHAT TO EXPECT AS A DESKTOP ENGINEER Within 1 month, you complete your initial orientation as well as become familiar with our environment, our infrastructure, and our business. You begin a comprehensive, cross-functional training plan to learn more about every aspect of our firm. Within 3 months, you will be proficient in system monitoring, proactively identifying potential issues in the proprietary trading system and responding effectively to incidents. You will begin to gain confidence in performing software maintenance tasks, troubleshooting basic networking issues, and providing user computer setup support. Additionally, your collaborative skills and proactive problem-solving approach will be evident as you actively engage with teams, contribute to documentation efforts, and propose improvements to enhance system stability and performance. Within 6 months, you will have gained proficiency in troubleshooting complex issues and can provide timely and effective support to all users. Additionally, you will begin to take on a leadership role in collaborative efforts, contributing significantly to proposing system enhancements, and fostering a culture of continuous improvement within the team. This is a hybrid role that requires a significant in-office presence to work directly with our technology team & trading staff, in-person. THE BENEFITS Our Desktop Engineer earns a competitive salary, including a performance-based bonus. We provide fantastic benefits, including 401(k) and Roth 401(k) retirement plans with employer matching, medical, dental, vision, generous vacation time, paid holidays, parental leave, and flexible spending accounts (FSA) for health care, dependent daycare, and parking or mass transit expenses. If this sounds like the right opportunity for you, apply today! Please fill out our initial 3-minute, mobile-friendly application for the Desktop Engineer role. We look forward to meeting you! Job Posted by ApplicantPro

Job Description Who we are: For over 20 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world's most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations. Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It's a place where you can genuinely make an impact – and be recognized for it. We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers. Your role: As part of the Enterprise Onboarding Team, the Enterprise Provisioning Specialists work with customers in executing the technical onboarding of Global Relay's services. The Enterprise Provisioning Specialists work in collaboration with the Onboarding Team and customer IT resources to implement services in scope, provide guidance on best practices, and drive implementation progress. Provisioning Specialists are trusted client advisors helping ensure that the solutions meet each customer's unique requirement while setting up services correctly and smoothly. This team is available 24x7 for working with customers globally. The primary function of the Enterprise Provisioning Specialist is to participate in the provisioning of our most strategic and demanding accounts and work to ensure the success of the customer's implementation. Working collaboratively as part of the Enterprise Onboarding Team the Provisioning Specialists will assist in the mentoring of internal resources, and championing Provisioning's requirements throughout the development cycle of Product releases. Your responsibilities: • Responsible for the setup, and implementation of the Global Relay product suite, including third party services., • Provide world class service in the deployment of Global Relay services and resolving customer enquiries., • Build strong relationships with Customers, Partners, and other Global Relay Teams., • Ensure client project deadlines are met in an efficient and professional manner., • Work with clients to determine required workflows and implement solution leveraging best practices., • Assist Business Development on pre-sales solution configurations and proof of concept/trial implementations., • Complete implementations for clients with unlimited number of users and highest complexity., • Validate data and message flow meets compliance requirements., • Ensure errors or omissions in Provisioning documentation or wiki articles are addressed., • Perform peer reviews of new service implementations., • Manage high profile client setups independently while providing guidance to Project Managers and Business Development., • Establish connectivity to, and appropriate archiving from mixed, multi clustered email server environment., • Setup archiving for services requiring Global Relay software deployed in customer environments., • Configure SAML authentication and Single-Sign On integration as well as Directory Sync Services for enterprise customers., • Manage multi-tenant setups with a variety of technical and non-technical contacts., • Attend Sprint demos to champion client and implementation interests to Product., • Review standard release and emergency fix deployment plans and communicate any perceived risks., • Ensure product updates are cascaded into the team's knowledge base and to client facing documentation. About You: • Post-secondary education (minimum of an undergraduate degree is preferred)., • 5+ years Technical, enterprise systems administration experience, • Minimum 2 years SaaS implementations experience which must include experience in a customer facing role., • Adaptability to working with multiple teams on projects with varying degrees of flexibility/rigidity at different points in the development cycle., • Ability to understand technical as well as business requirements and accurately capture technical notes., • Demonstrates a history of being able to work effectively with groups with at different levels of technical and process experience., • Strong written, verbal, and inter-personal communication skills, with outstanding telephone and email etiquette., • Proficiency with Microsoft Office Suite (Excel, Word, PowerPoint, Project and Visio), • Strong analytical and problem-solving skills with significant attention to the smallest details., • Strong understanding of domains, networking principles, message flow, email protocols, and DNS., • Advanced knowledge of networking fundamentals (AD, ADFS, TCP/IP, DNS, DHCP, VPN, LDAP, SSO), • Microsoft Exchange, Office365, Google G Suite, and/or Domino Server experience, particularly around journaling, is required., • Proficiency with MS Windows Server / workstations and command line interface., • Cisco IronPort experience, particularly around disclaimer engines and egress filtering, is an asset., • Ability to create and run Excel Macros, create and run scripts to automate tasks, SQL knowledge, and the ability to create and run SQL scripts preferred., • Basic scripting (PowerShell, Perl, VBScript, etc.), MCSE, MCITP, CCNA, PMP and other industry certifications are desirable. Working Conditions: Enterprise Provisioning Coverage is needed 24x7 leveraging a follow the sun model. Specialists are required to work professional work days. Weekend and off hours availability for scheduled activities, urgent customer implementation requests, and ad hoc escalations is required. Compensation: Global Relay advertises the pay range for this role in compliance with applicable pay transparency laws. Individual pay rates are determined by evaluating factors such as expertise, skills, education, and professional background. The range below reflects the expected annual base salary, which is only one element of our comprehensive total rewards package designed to reflect our company pay philosophy, culture and values. We aim to foster an inspiring work environment and support employees' work-life rhythms. We provide a comprehensive health benefits program, including extended health coverage and short-term / long-term disability insurance. Employees receive annual allotted vacation days, which increase based on tenure. Other benefits include paid sick days, maternity/parental leave enhanced program, commuter benefits, corporate bonuses, and a 401(k)-retirement plan with company contribution matching. For employees based at our New York office, we provide additional perks and amenities to enhance your work experience including a subsidized meal program, courtesy of our in-house culinary team! Base salary range$90,000—$150,000 USD What you can expect: At Global Relay, there's no ceiling to what you can achieve. It's the land of opportunity for the energetic, the intelligent, the driven. You'll receive the mentoring, coaching, and support you need to reach your career goals. You'll be part of a culture that breeds creativity and rewards perseverance and hard work. And you'll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills. Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion. We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual. We understand flexible work arrangements are important, and we encourage that in our work culture. Whether it's flexibility around work hours, workstyle, or lifestyle, we want to ensure our employees have a healthy work/life balance. We support and value a hybrid work model that blends collaboration with the team in the office and focus time from the comfort of your home. To learn more about our business, culture, and community involvement, visit .

Job DescriptionSalary: $16-$18 hourly DOE Marketing Analytics Intern - AI/ML Focus Mason Interactive | 4 to 6-Month Paid Internship | Fall 2025 Start | Part-Time/Full-Time The Project Lead a groundbreaking ML/AI integration project that transforms how we leverage marketing data. You'll develop predictive models, automated insights, and AI-driven optimization strategies using real client datasets. What You'll Do • Build ML models to predict campaign performance and optimize marketing strategies, • Create automated data pipelines integrating diverse marketing data sources, • Design interactive dashboards visualizing ML insights for stakeholders, • Research cutting-edge AI approaches for marketing challenges, • Collaborate cross-functionally to identify ML applications in marketing workflows What We Need Technical Skills: • Strong ML foundation (supervised/unsupervised learning, neural networks, NLP), • Python proficiency with ML libraries (scikit-learn, TensorFlow, PyTorch), • Data preprocessing and feature engineering experience, • SQL and database knowledge, • Data visualization tools (Tableau, Power BI, Looker Studio) Marketing Knowledge: • Understanding of marketing metrics (ROI, CPA, ROAS, CPM), • Ability to translate ML insights into actionable marketing recommendations Soft Skills: • Excellent communication with non-technical stakeholders, • Self-motivated with strong project management abilities, • Problem-solving mindset for data integration challenges Qualifications • Rising seniors or recent graduates in Computer Science, Data Science, ML, Statistics, or related field, • Portfolio demonstrating ML applications to business problems (preferred), • Available for Fall 2025 start, 4 to 6-month commitment, minimum part-time Why Mason Interactive? • Competitive paid internship with real compensation, • Lead a transformative project at the intersection of marketing and AI, • Real-world impact on client business outcomes, • Work with marketing experts and data scientists, • Exceptional portfolio-building opportunity, • Help shape the future of data-driven marketing Ready to revolutionize marketing analytics with AI?

Job DescriptionDescriptionWe are seeking a highly motivated and intellectually curious Operations Manager to join our rapidly-scaling mobile wound care practice. This is a unique opportunity to join a high-performance team and work directly with an extremely demanding, mission-driven executive. The ideal candidate will be a proactive, data-savvy problem-solver who can thrive in a fast-paced, "get-it-done" environment.This role is for someone who wants to share in the operational burden of a complex and dynamic business. You must be able to think on your feet, manage multiple small projects simultaneously, and maintain a high standard of excellence at all times. Key Responsibilities • Staff Scheduling & Resource Management: Oversee the scheduling and routing of clinical staff to maximize efficiency and patient access., • Project Management & Data Analysis: Lead small-to-medium scale operational projects, using your strong data manipulation and organizational skills to drive results., • Process Optimization: Continuously identify and implement improvements to our operational workflows., • Stakeholder Collaboration: Effectively communicate and collaborate with clinical staff, partners (SNFs, HHAs), and leadership to ensure smooth operations., • Problem Resolution: Act as a central point for resolving day-to-day operational issues with speed and precision. Skills, Knowledge and Expertise • Proven track record of success in an operations or project management role, preferably within a startup or a high-growth environment., • Expert-level proficiency with data analysis tools (e.g., advanced Excel, Power BI, SQL)., • Demonstrated ability to manage multiple projects and priorities with a high degree of autonomy., • Exceptional organizational skills and attention to detail., • Strong interpersonal skills with a non-political, collaborative approach., • Experience in the healthcare services sector is a major plus. Benefits • Competitive salary, with opportunities for performance based incentives, • Robust health benefits package including premium health, dental and vision insurance., • FSA, HSA, • Company sponsored Short and Long Term disability, • Company Sponsored Life Insurance, • 401k plan with generous company match, • Generous PTO policy with paid holidays and sick leave

Job Description Equity Trading Support Engineer MUST be local to New York City. Hybrid Schedule. Salary Range: $140k to $170k Responsibilities: • Provide support for various trading applications, research platforms and Securities Lending applications, including Flextrade, Ullink, Global One and BlueMatrix., • Troubleshoot and maintain Electronic trading networks connectivity, • Install, test, deploy and upgrade software the Equities trading systems. Develop test plans for enhancements & new modules of vendor provided software. Work with users to certify enhancements, • Monitor electronic trading systems and server-side software to ensure that systems are working correctly, • 3+ years of experience developing solutions and supporting an Equity line of business (i.e. US Market Making, ETF, Electronic Trading, Global Program Trading, Options, • Script development experience with excellent usage of SQL, • Understand trading activities and market data feeds, • Fundamental understanding of database modeling and ETL type applications., • Knowledge of FIX messaging protocol, • Proficient in handling regulatory or compliance related requests (i.e. Reg NMS, ACT, CAT), • Experience working on a trading floor supporting mission critical applications, • Experience in at least 1 of the following platforms – Flextrade, Fidessa., • Ullink, • FlexTrade, • Bloomberg DASH, • Global One, • Loanet / Smartloan, • Blue Matrix

Job DescriptioneSentio provides technology consulting to some of the largest and most technically advanced law firms and legal organizations in the country, and across the UK. We work on highly complex projects, and have a core goal of exceeding their expectations in service, integrity, value, and expertise. Our teams of consultants are among the most experienced thought leaders in their fields, and we’re continuing to build this team of experts. We’re seeking an Senior Legal Technology Integration Specialist who will report to the Director, DMS and Network Information Systems, and be responsible for leveraging their knowledge and integration skills to help our clients implement innovative solutions, drive business insights, and inform strategic decision making. The primary goal will be to collaborate closely with the tech and legal teams of our Am Law 200 clients to design and implement complex solutions to business problems. Every member of the eSentio team is a professional and is expected to proactively manage their own work outcomes and quality, while collaborating across the organization. At eSentio you’ll… • Develop and implement integration solutions for different software platforms in alignment with IT and business objectives., • Leverage your knowledge of the legal industry to design and strategize business processes and solutions that cater to our client's specific needs., • Drive data management initiatives, ensuring optimal data quality, security, and compliance across the organization., • Work closely with our practice areas to identify opportunities for the application of generative AI technologies in our product offerings and operations., • Use SQL, Python, and PowerBI to extract, analyze, and interpret data from various sources to support business decision making., • Collaborate with cross-functional teams to understand business requirements and deliver customized integrations across multiple technologies., • Stay abreast of the latest trends and technologies in the legal tech space, particularly with respect to generative AI and advanced data management., • Develop, maintain, and manage against complex multi resource, multiyear project plans, implementation timelines, and application distribution schedules., • Present at trade shows and CIO Roundtable, author articles and white papers for industry trade publications.We need you to have…, • 5+ years of substantial law firm or legal tech consulting experience., • 5+ years proven experience in a business analyst or practice solutions role within a law firm or legal tech industry., • High proficiency in Python and SQL for data analysis and manipulation., • Solid integration skills with experience in developing and implementing solutions across diverse software platforms., • 3+ years of experience with M365., • 3+ years of experience with PowerBI., • 2+ years of experience with a leading Data Management platform (Snowflake, etc.), • Familiarity with emerging technologies like generative AI and advanced data management strategies., • Deep understanding of the legal industry's needs, challenges, and opportunities., • 7+ years of experience with complex, large-scale implementations and product rollouts is required., • We’re a remote-forward company, and this position can be located in or near any major city in the US., • We provide a competitive compensation plan with a generous bonus program., • We offer health, vision, and dental insurance., • Regular team informational and celebrational check-ins, and semi-annual in person events. Powered by JazzHR jmu8bz7Ssv

Job Description WHO WE ARE : The Children’s Home of Wyoming Conference partners with children, families and communities throughout New York State to inspire hope, develop skills and cultivate healthy relationships for positive futures. Position Summary: The Senior EHR Support Specialist is the agency’s lead resource for supporting, maintaining, and enhancing the MyEvolv Electronic Health Record (EHR) system. This role is responsible for implementing system improvements, providing high-level user support, designing electronic forms, and ensuring system reliability and compliance. The specialist works closely with departments across the organization to optimize workflows, maintain data integrity, and improve the overall user experience. This position requires advanced knowledge of MyEvolv, strong form-building capabilities, and a strategic mindset toward EHR support and optimization. Responsibilities: • Serve as the tier 2 point of contact for MyEvolv EHR support, configuration, and troubleshooting., • Design, build, test, and maintain custom electronic forms and workflows within the MyEvolv system., • Documentation compliance in healthcare environments., • Ability to lead cross-functional teams and manage complex projects with minimal supervision., • Excellent communication and stakeholder engagement skills., • Strong analytical and strategic thinking abilities., • Demonstrate proficiency with Windows OS, Microsoft Office Suite, and IT troubleshooting tools., • Educate/train team members on form building in MyEvolv system. Requirements Education: • Associates in Health IT, Applied Science, or related fields, • Bachelors degree in health management or related field preferred Experience: • 1 or more years of building forms in an Electronic Health Records system, • Experience with MyEvolv will be viewed as a plus, • Some experience with SQL and Javascript knowledge, • Driver's License and ability to maintain insurability throughout employment required BenefitsBenefits available to all staff: • Student Loan and Tuition Reimbursement, • Employee Assistance Program, • Employee Discounts at the Southern Tier Community Center, • Agency-Paid CEUs, License Prep Course, and License Exam, • 403(b) with 6% employer contribution, • PTO plus 9 paid holidays, • Childcare Reimbursement, • Health, Dental, and Vision Insurance (with HSA/FSA Accounts), • Life Insurance EEO Statement: The Children’s Home is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We provide equal employment opportunities to all individuals regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected characteristics.

Job Description Company: HireEmerald.com Type: Remote | Part-Time | Internship Commitment: ~5 hours/week About the OpportunityLooking to break into international business, recruiting, or sales while actually getting paid for it? HireEmerald.com is offering a unique, resume-boosting internship where you'll connect with CEOs, high-profile companies, and talent across the globe — all while building your LinkedIn presence and learning real-world automation tools. We’re recruiting 10 driven students to join our squad. You’ll start together, grow together, and who knows — maybe even land a paid position down the line. What You’ll Gain • Paid experience — earn:, • $25 per qualified sales meeting (SQL) completed, • Decision Maker, • Hiring, • Completed Meeting, • $400 OR 20% of net revenue from matches (whichever is greater), • Beef up your LinkedIn — We’ll help you level up your profile to impress recruiters, investors, and future employers, • Learn automation tools — get your hands dirty with real-world outreach automation, • Network with guest speakers — from industry pros to seasoned CEOs, • LinkedIn Outreach:, • Access and manage a LinkedIn recruiter and sales account, • Use automation (we’ll train you) to connect with prospects, • Post at least 3 times a week (we’ll help with ideas), • Respond to prospects — including real CEOs and decision-makers, • Recruiting Support:, • Help interview applicants, • Provide feedback on talent matches, • Team Meetings:, • About 5 hours per week of focused effort — low lift, high value, • A willingness to learn, try, and fail forward (we’re here to coach you), • LinkedIn Profile Tune-Up: We’ll help make yours look professional, • Automation 101: We’ll show you the tools you’ll use, • Real-world international sales and recruiting experience, • A low-commitment, flexible internship with real pay, • To build a standout LinkedIn profile, • To add meaningful work to their resume Powered by JazzHR cbJZw5RmM2

Job Description Who we are: For over 20 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world's most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations. Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It's a place where you can genuinely make an impact – and be recognized for it. We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers. Your role: As part of the Enterprise Services Team, the Enterprise Support Specialists work with clients in support of Global Relay's services. The Enterprise Support Specialists provide leading industry support, guidance, account management and best practices for our Enterprise Clients. This team is available 24x7 to work with clients globally. The primary function of the Enterprise Support Specialist is to troubleshoot services and use creative problem solving to resolve client issues of our most strategic and demanding accounts and to ensure the success of the client. Working collaboratively as part of the Enterprise Services Team, the Support Specialists will assist in the mentoring of internal resources, and championing Support's requirements throughout the development cycle of Product releases. Your responsibilities: • Responsible for the support of the Global Relay product suite, including third party services., • Provide world class service and support of Global Relay's platforms and resolve all Enterprise and Tiered client enquiries with urgency., • Build strong relationships with Clients, Partners, and other Global Relay Teams., • Ensure client deadlines are met in an efficient and professional manner. Provides regular updates if there are roadblocks to achieving set deadlines., • Support for clients with an unlimited number of users and highest complexity., • Validate data and message flow meets compliance requirements., • Ensure errors or omissions in Support documentation or wiki articles are addressed., • Perform peer reviews to ensure quality and accuracy., • Manage high profile client relationships independently while providing guidance to internal business stakeholders., • Establish connectivity to, and appropriate archiving from mixed, multi clustered email server environment, • Setup archiving for services requiring Global Relay software deployed in client environments., • Configure SAML authentication and Single-Sign On integration as well as Directory Sync Services for enterprise clients., • Manage multi-tenant setups with a variety of technical and non-technical contacts., • Attend Sprint demos to champion client and support interests to Product Management team., • Review standard release and emergency fix deployment plans and communicate any perceived risks., • Ensure product updates are cascaded into the team's knowledge base and to client facing documentation., • Work with Global Relay Development and Escalations teams to resolve client issues, and collaborate internally to effectively support the organization., • Ensure proper Jira creation for Escalation and various GR Team., • Troubleshooting with clients and Global Relay teams to effectively resolve reported issues and requests., • Sales Force Dashboard Monitoring, reporting and escalation. Take ownership of cases, and work to resolution with urgency., • Post-secondary education (minimum of an undergraduate degree is preferred)., • 5+ years technical, enterprise systems administration experience., • Minimum 2 years SaaS implementations experience which must include experience in a client facing role., • Adaptability to work with multiple teams on projects with varying degrees of flexibility/rigidity at different points in the development cycle., • Ability to understand technical as well as business requirements and accurately capture technical notes., • Demonstrates a history of being able to work effectively with groups at different levels of technical and process experience., • Strong written, verbal, and inter-personal communication skills, with outstanding telephone and email etiquette., • Proficiency with Microsoft Office Suite (Excel, Word, PowerPoint, Project and Visio), • Strong analytical and problem-solving skills with significant attention to the smallest details., • Strong understanding of domains, networking principles, message flow, email protocols, and DNS., • Advanced knowledge of networking fundamentals (AD, ADFS, TCP/IP, DNS, DHCP, VPN, LDAP, SSO)., • Microsoft Exchange, Office365, Google G Suite, and/or Domino Server experience, particularly around journaling, are required., • Proficiency with MS Windows Server / workstations and command line interface., • Cisco IronPort experience, particularly around disclaimer engines and egress filtering, is an asset., • Ability to create and run Excel Macros, create and run scripts to automate tasks, SQL knowledge, and the ability to create and run SQL scripts preferred., • Basic scripting (PowerShell, Perl, VBScript, etc.), MCSE, MCITP, CCNA, PMP and other industry certifications are desirable. Global Relay advertises the pay range for this role in compliance with applicable pay transparency laws. Individual pay rates are determined by evaluating factors such as expertise, skills, education, and professional background. The range below reflects the expected annual base salary, which is only one element of our comprehensive total rewards package designed to reflect our company pay philosophy, culture and values. We aim to foster an inspiring work environment and support employees' work-life rhythms. We provide a comprehensive health benefits program, including extended health coverage and short-term / long-term disability insurance. Employees receive annual allotted vacation days, which increase based on tenure. Other benefits include paid sick days, maternity/parental leave enhanced program, commuter benefits, corporate bonuses, and a 401(k)-retirement plan with company contribution matching. For employees based at our New York office, we provide additional perks and amenities to enhance your work experience including a subsidized meal program, courtesy of our in-house culinary team! Base salary range$90,000—$150,000 USD What you can expect: At Global Relay, there's no ceiling to what you can achieve. It's the land of opportunity for the energetic, the intelligent, the driven. You'll receive the mentoring, coaching, and support you need to reach your career goals. You'll be part of a culture that breeds creativity and rewards perseverance and hard work. And you'll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills. Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion. We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual. We understand flexible work arrangements are important, and we encourage that in our work culture. Whether it's flexibility around work hours, workstyle, or lifestyle, we want to ensure our employees have a healthy work/life balance. We support and value a hybrid work model that blends collaboration with the team in the office and focus time from the comfort of your home. To learn more about our business, culture, and community involvement, visit .

Job DescriptionPosition Title: Mid Level SCADA Engineer Salary: $120,000 - $140,000 Employment: Full-time Benefits: Full and comprehensive benefits package Location: 1 of 4 Locations (Dependent on where you live) 1 North River Wastewater Treatment Plant W 135th St, New York, NY 10031 2 Red Hook Wastewater Treatment Plant 63 Flushing Ave #300, Brooklyn, NY 11205 3 Port Richmond Water Pollution Control Plant 1800 Richmond Ter, Staten Island, NY 10310 4 Jamaica Wastewater Treatment Plant 50-20 134TH ST JAMAICA, NY 11430 • Staff at Red Hook will also work at Port Richmond and Vice Versa, • Staff at North River and Jamaica will be isolated to those Locations Job DescriptionScope The SCADA Engineer is responsible for the design, development, and maintenance of Supervisory Control & Data Acquisition (SCADA) systems that monitor and control critical industrial processes. A key focus for this role is supporting municipal water and wastewater-treatment facilities, so prior experience with water/wastewater process control is highly desired. The engineer will collaborate with cross-functional teams to optimize plant operations, ensure regulatory compliance, and introduce new technologies that boost reliability, cybersecurity, and overall system performance. Duties & Responsibilities Area Key Tasks System Design & Development • Design, configure, and maintain SCADA architectures for water & wastewater plants (lift stations, pump stations, clarifiers, digesters, dechlorination skids, etc.)., • Develop HMI/GUI screens that clearly represent process equipment such as influent pumps, aeration blowers, UV disinfection banks, sludge press lines, and chemical-feed skids., • Integrate SCADA platforms with Allen-Bradley PLCs/RTUs Installation & Commissioning • Oversee field installation, I/O check-out, loop calibration, and full functional testing at treatment plants and remote sites., • Validate process-control logic for flow pacing, PID aeration control, pump VFD ramping, and wet-well level sequencing. Maintenance & Troubleshooting • Perform routine firmware upgrades, tag database modifications, and network-switch patching in accordance with AWWA and ISA/IEC 62443 guidance., • Diagnose sensor issues (e.g., pH, DO, ORP, turbidity), telemetry faults (cellular, fiber, licensed radio), and PLC/RTU failures, restoring systems to minimize plant downtime. Documentation & Reporting • Produce P&IDs, network topologies, and control narratives; maintain redlines/as-builts., • Generate regulatory and operational reports (flow totals, chemical-feed rates, SCADA alarm histories) to support DEC/EPA compliance. Collaboration & Support • Coordinate with process, mechanical, and electrical engineers, integrators, and plant operators to ensure seamless system performance., • Train plant staff on alarm management, trending, and basic HMI navigation. Compliance & Standards • Ensure all designs adhere to NYC DEP, NYS DEC, and EPA wastewater regulations, NFPA 820 electrical safety, and ISA 101 HMI, ISA 18.2 alarm-management standards., • Implement defense-in-depth cybersecurity measures (network segmentation, firewall rule-sets, VPN, multifactor authentication). RequirementsEducation • Bachelor’s degree in Electrical Engineering, Computer Science, Control Systems, or related field (Master’s preferred).Required Experience, • 4-7 years designing and supporting SCADA systems for water or wastewater-treatment plants or other continuous-process utilities., • Hands-on work with AVEVA System Platform, • Allen-Bradley programming experience, • Field startup/commissioning of process instrumentation (flow meters, level transmitters, AUMA/SIPOS valve actuators, VFDs).Technical Skills, • Strong understanding of biological nutrient removal (BNR), aeration control, pump-station automation, and distributed telemetry networks., • Proficiency in SCADA-related programming/scripting (C#, VB.NET, Python, SQL, JavaScript for web HMIs)., • Solid grasp of industrial protocols: Modbus TCP/RTU, DNP3, EtherNet/IP, Profibus/Profinet, OPC UA/DA, MQTT/Sparkplug-B., • Networking fundamentals: managed Ethernet switches, VLANs, cellular/fiber backhaul, virtual private networks, and fail-over redundancy., • Cyber-secure architecture design per ISA/IEC 62443 and AWWA G430/G200 guidelines.Soft Skills, • Excellent analytical and troubleshooting ability; comfortable working in live plant environments., • Clear, concise communication with operators, consultants, and municipal stakeholders., • Ability to balance multiple projects, travel to facilities across the NYC metro area, and respond to off-hours emergencies when required.Certifications (preferred), • ISA / IEC 62443 Cybersecurity Certificate, Certified SCADA Security Architect (CSSA), PE (Control Systems) licensure, or NICET Industrial Instrumentation. Additional Information • Frequent travel to water and wastewater facilities, pump stations, and remote telemetry sites within the NYC region., • Must be able to climb stairs and ladders, work in confined-space or elevated areas, and adhere to site PPE requirements. f8zcEKPxLP

Job Description SERVICE DESK ADMINISTRATOR Must be bilingual in English and Spanish) Location: Near Manhattan, NY Purpose Our clients rely on the IT services we provide so they can serve their customers/clients, employ their staff, and add value to their communities. Increasing client confidence through timely, professional, friendly, and knowledgeable remote-support service is paramount to being the IT Leader we strive to be. Additionally, Corsica depends on the efficiency of Service Desk members to keep costs low. The Service Desk Administrator provides technical oversight and guidance to other Service Desk team members and applies specialized knowledge and skills to resolve escalated end user support issues and complex requests. The Service Desk Administrator also helps increase Corsica's overall operational efficiency by minimizing the amount of issues escalated to Corsica's most senior technical resources. Responsibilities The responsibilities for this position include: • Classify and triage escalated incidents, problems, and complex requests., • Troubleshoot and resolve escalated incidents to return service to clients as quickly as possible., • Troubleshoot and resolve problems reported by two or more users as quickly as possible., • Manage the impact, risk, and implementation of complex client change requests., • Follow standard operating procedures as documented in the Knowledge Management System., • Assist in creating and updating knowledge articles to be used by other service desk personnel., • Work with the team and escalate as needed with the assistance of management., • Maintain and update system documentation and service ticket records. Qualified candidates must meet the following job requirements: • Able to function effectively in a high-paced environment, • Able to understand the perspective of the client in all service interactions, • Makes effective use of time and complete tasks efficiently and on time, • Able to work with a team, communicate effectively, and have high attention to detail, • Meets client and corporate expectations for attendance, quality, and performance, • Must have intermediate experience with each of the following:, • System hardware, software, and operating systems, • Cloud solutions such as Office 365 and Google Apps, • Networking concepts such as TCP/IP, DNS, and DHCP, • Active Directory and Group Policy administration, • Switches, firewalls, and advanced infrastructure, • Cloud-based data-centers such as Azure and AWS, • Server applications such as SQL Server and RDS, • Voice technologies and phone systems, • Must have at least a high school diploma or GED. Associate degree or better is preferred., • A minimum of 6 years of professional ITSM experience is required. MSP experience is preferred. This position does not have any direct supervisory responsibilities. Work Environment In most cases, work will be performed in a climate-controlled office space. Work will require the use of standard office equipment, such as computers, phones, and multi-function printers. The position will be expected to make use of specialized tools and software for troubleshooting and system administration. Will need to go onsite in the city for client visits. Travel This position requires less than 1% travel with no overnight travel expected. Physical Demands Candidate should be able to lift 20 pounds or more. The position will require sitting for long periods of time and may occasionally require lifting, bending, and driving. Position Type/Expected Hours of Work This is a full-time position for five, eight-hour days (40 hours total) per week. A one-hour lunch break is provided. Shifts start times range from 6:00 AM to 9:00 AM and the assigned shift will be communicated in advance. This position may also be required to participate in an on-call rotation to act as an escalation point for Tier 1 resources outside of normal business hours. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.