Assistant Manager - Customer Growth, Manager-on-Duty & Canine Handler
1 day ago
Kent
Job Description Type: Full-time, including weekday, weekend, and evening coverage Join a fast-growing, fun, and pet-loving environment at The Dog Stop® Kent! We’re hiring a hands-on Assistant Manager / Customer Growth Lead who can support daily operations, help lead the team, care for dogs, and play an active role in bringing new customers into the business. This is a hybrid role. When the General Manager is on-site, you may support the team as a Canine Handler and customer service lead. When the General Manager is off-site, you will step up as the Manager-on-Duty. A major part of this role will also include marketing, customer outreach, lead follow-up, explaining current offers, and helping convert interested pet parents into paying customers. We are looking for someone who is friendly, proactive, confident talking to people, and excited to help grow a new local business. What You’ll Do • Serve as Manager-on-Duty when the General Manager is off-site, including opening/closing, assigning tasks, and maintaining safety and cleanliness standards., • Work hands-on with dogs as needed, including supervising playrooms, supporting enrichment, and keeping dogs safe and happy., • Proactively follow up with customer leads by phone, text, email, or other approved channels., • Explain current offers, promotions, and service benefits to potential and existing customers., • Help convert leads into booked daycare, grooming, boarding, and other service appointments., • Support grassroots marketing, local outreach, and community relationship building., • Welcome clients, provide tours, recommend services, process bookings/POS, and deliver excellent customer service., • Support daily operations across daycare, grooming hand-offs, retail, boarding, inventory, and supplies. Customer Growth, Marketing & Lead Follow-Up • Proactively contact new customer leads and interested pet parents., • Explain current promotions, packages, membership options, and service benefits., • Follow up with customers who toured, inquired, booked once, or have not returned recently., • Encourage new customers to book daycare, grooming, boarding, and other services., • Track outreach activity, customer interest, follow-ups, and outcomes., • Look for opportunities to increase new customer visits, repeat visits, and service bookings., • Build and maintain relationships with local businesses and community partners, including veterinarians, apartments/HOAs, pet stores, parks, and local events., • Distribute approved promotional materials and represent The Dog Stop® Kent professionally., • Help set up small branded tables or attend local events when scheduled., • Share feedback from the community and suggest ideas to improve outreach., • Open and close the facility as scheduled., • Lead weekend, evening, or GM-off-site coverage., • Assign daily tasks and check that work is completed properly., • Maintain safety, cleanliness, and playroom protocols., • Respond to incidents and communicate clearly with pet parents when needed., • Support onboarding and on-shift coaching., • Set up playrooms at the start of the shift with fresh water, clean supplies, and proper equipment., • Monitor dog play and watch for early warning signs., • Safely interrupt conflicts and assist with first aid or incident reports when needed., • Keep rooms, kennels, indoor areas, and outdoor areas clean and safe., • Disinfect surfaces and equipment, change water/mop buckets as required, and maintain hourly standards., • Run simple enrichment activities such as recall, sit/stay, follow-the-leader, bubbles, and other assigned activities., • Support bookings, customer records, POS transactions, and basic system updates., • Help track cleaning supplies, house supplies, retail items, and inventory needs., • Assist with inventory counts, pricing updates, storefront organization, and basic record keeping., • Model daily protocols and reinforce safety and cleanliness standards., • Help train new hires on daily tasks, customer service, dog handling, and facility procedures., • Provide friendly feedback during shifts., • 1+ year of supervisory, shift-lead, customer service, sales, marketing, retail, hospitality, or operations experience., • Comfortable talking to customers, following up with leads, and promoting services., • Sales-minded and proactive, without being pushy., • Strong communication skills and a friendly, professional attitude., • Comfortable handling dogs of all sizes or willing to learn canine body language and safe handling., • Organized, reliable, and calm under pressure., • Able to balance operations, customer service, dog care, and outreach responsibilities., • Flexible schedule, including weekends, holidays, and evenings as needed., • Reliable transportation for local outreach., • Experience with customer outreach, lead follow-up, sales, marketing, or community engagement., • Experience in pet care, dog daycare, grooming, boarding, veterinary, retail, hospitality, or service-based businesses., • Experience using scheduling, POS, or customer management systems., • Hybrid role with real leadership and growth opportunity., • Help grow a new local business and make a direct impact on customer growth., • Work in a fun, supportive, dog-loving environment., • Be part of a growing national brand with local ownership. Submit your resume and a brief note about your experience in shift leadership, customer service, marketing, sales, lead follow-up, pet care, or community outreach. Please also include your availability. Company DescriptionKiddy K9 Klub Corporation, doing business as, The Dog Stop® is a one-stop shop for all things dog—daycare, boarding, grooming, training, and retail. Our Kent location is gearing up to open soon, and we’re looking for an energetic and community-minded individual to help spread the word and build lasting local relationships.Kiddy K9 Klub Corporation, doing business as, The Dog Stop® is a one-stop shop for all things dog—daycare, boarding, grooming, training, and retail. Our Kent location is gearing up to open soon, and we’re looking for an energetic and community-minded individual to help spread the word and build lasting local relationships.