Infrastructure Engineer
5 days ago
Cincinnati
Location: Hamilton, OH Employment Type: Night Shift, Full-time, direct hire Job Brief Kable Workforce Solutions is hiring a Junior Engineer for our client. This role is responsible for administering, documenting, and training the Service Desk on secure backup and replication solutions while improving processes and operationalizing them across the organization. The position responds to and resolves client issues, provides customer interaction, and follows ITIL-based incident, problem, and change management procedures. What’s a Typical Day Like? • Administers, documents, and trains Service Desk on managing secure backup and replication solutions and their required components. Continually improves processes and procedures to operationalize them across the organization., • Responds to and resolves client issues utilizing technology tools, procedures, and training through awareness of service offerings and Service Level Agreements (SLAs)., • Provides direct customer interaction as needed in support of customer operations., • Understands Information Technology Infrastructure Library (ITIL), supports and follows predefined ITIL incident, problem, and change management processes in place for each client when working to resolve client’s requests and outages., • Provides technical leadership and acts as technical resource and escalation point for Service Desk, and mentors team members., • Interact with co-workers to coordinate and disseminate information to complete job assignments whileattaining company service objectives., • Provides and executes periodic environment reviews and client health checks, collects statistical information, monitors growth, and suggests enhancements of services or resiliency of environments to management and the customer., • Train other staff in IT operations and technologies., • Maintain IT asset inventory and CMDB., • Sets course for repeatable processes and automation of recurring tasks., • Tracks time utilization using company standard tooling., • Support Security Incident Response protocols., • Supports Vulnerability Remediation protocols., • Remediates security vulnerabilities per process., • Maintains a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of company to ensure adherence in a manner that reflects honest, ethical, and professional behaviors., • Supports and conducts self in a manner consistent with customer service expectations., • Performs other duties and responsibilities as assigned. What Are the Requirements of the Job? • Minimum of four years industry related experience in Enterprise and Managed Service environments., • 2 years’ experience/understanding of Microsoft and Office 365 technologies, implementation, administration, and support. (Intune, Azure Active Directory, Exchange, ATP/ATA, and CAS), • 3 years’ experience supporting, administrating and or troubleshooting Microsoft Windows Server platforms2 years’ experience/understanding of Backup and Replication concepts, • 2 years’ experience supporting virtualization/ hypervisor environments., • 2 years’ experience in basic network technologies including TCP/IP, WINS, DHCP and DNS (Domain Name Service), • Experienced supporting enterprise/cloud storage technologies including SAN, NAS (Network Attached Storage), iSCSI, and FC/FCoE, • Experience in Certificate Management, • Experience/understanding of ticket management software., • Comfortable troubleshooting LAN, WAN, server, and other infrastructure issues and escalating as needed., • Meets deadlines by prioritizing work requests based on sense of urgency., • Follows through with tasks, projects, and troubleshooting with minimal supervision., • Initiative-taker with excellent organizational, administrative, and interpersonal skills., • Superb customer service skills., • Local travel and overnight travel and client offices may be necessary (typically less than 10%)., • Ensure all necessary operational processes and procedures are conducted with diligence, expediency, and on-time delivery., • Stays on leading edge of technology by learning new techniques and methods through continual education., • Be ethical, fair, and of high integrity., • Excellent punctuality and attendance., • Able to lift devices weighing over 50 lbs., • Enterprise Backup & Replication, • Experience with Virtualization, • Experience with Microsoft M365, • Preferred 2-year degree or technical training (technical school or military)., • ITIL v3 Foundations certification desired., • Experience with Major Incident support., • Server+, Network+, A+ desired, • Ability to work in fast-paced environment., • Ability to move or lift up to 50+ lbs., • Ability to reach, grasp, hold, push, pull, bend, twist, squat, climb, kneel., • Ability to utilize hand/eye coordination., • Capability to stand for prolonged periods of time, • Communication skills. How to Apply And Next Steps? Please submit your resume in our application by clicking “apply now.” We look forward to reviewing your application and you will hear from us within 1 business day. About Kable Workforce Solutions For over 50 years, Kable Workforce Solutions has been connecting skilled professionals with leading employers across the region. We’re dedicated to helping people build lasting careers and helping companies grow through quality, integrity, and partnership. We believe in people first — empowering individuals to succeed and celebrating the work that drives our communities forward. Kable Workforce Solutions is proud to be an equal opportunity employer. We welcome and value diversity and are committed to creating an inclusive workplace where everyone can thrive. Read our full diversity statement ___. This job description is not intended to be all-inclusive, and the employee will also perform other reasonably related business duties as assigned by the immediate supervisor and other management as required.