Technical support analyst jobs in Columbus, Ohio - Page 2Create job alerts

Job Description Job Title: HRIS Analyst Location: Remote – Possible Travel - Must be based in Northwest Indiana or Columbus, Ohio – Willing to consider candidates located in Pennsylvania, Virginia, Maryland, or Illinois Period: 6-month contract with possibility of extension Hours/Week: 40 hours Rate: $30 - $35/hour Contract Type: W-2 only Scope of Services: The HR Technology Analyst will play a crucial role in supporting the day-to-day operations of the HR technology team, focusing on maintaining and optimizing HR systems, including Workday, SAP SuccessFactors, and Infor WFM Workbrain. The analyst will be responsible for managing and troubleshooting issues related to absence management, compensation, payroll, and performance management systems, while also ensuring seamless integration and functionality across the platforms. This role requires a strong understanding of HR processes, data management, and system configuration, with a particular emphasis on leveraging technology to enhance HR service delivery. Role, Responsibilities, and Deliverables: • System Administration: Manage and maintain HR systems, including Workday (talent acquisition, compensation, absence management, payroll, learning), SAP SuccessFactors (performance management), and Infor WFM Workbrain (time and attendance)., • Absence Management: Provide support in absence management, ensuring accurate tracking, compliance with company policies, and seamless integration with payroll., • Compensation & Payroll Support: Support the compensation and payroll modules within Workday, ensuring accurate processing, data integrity, and compliance with federal and state regulations., • Data Management & Reporting: Generate, analyze, and distribute HR data reports, providing insights to HR leadership and ensuring data accuracy across all HR systems., • System Integration: Ensure smooth integration between HR systems, troubleshooting and resolving any issues that arise, and coordinating with IT teams to implement system updates and enhancements., • User Support & Training: Act as a key point of contact for HR system users, providing troubleshooting support, answering questions, and conducting training sessions as needed., • Process Improvement: Identify opportunities to improve HR processes through system enhancements, automation, and best practices, leading projects to implement these improvements., • Compliance & Security: Ensure all HR systems and processes comply with company policies, data protection regulations, and industry standards. Manage user access and security settings within HR systems., • Documentation: Create and maintain documentation for system configurations, processes, and user guides to support consistent and effective use of HR systems. Experience: • HR Technology Expertise: 1-3 years of experience in HR technology or HRIS roles, with hands-on experience in Workday, SAP SuccessFactors, and/or Infor WFM Workbrain., • System Configuration & Administration: Proven experience in configuring and administering HR systems, with a focus on absence management, compensation, and payroll., • Data Analysis & Reporting: Strong background in HR data management, including generating and analyzing reports, ensuring data integrity, and providing actionable insights to HR leaders., • Problem-Solving: Experience troubleshooting and resolving system issues, with the ability to diagnose problems, identify root causes, and implement effective solutions., • Project Management: Experience participating in projects related to HR system upgrades, process improvements, or system integrations, with a track record of delivering results on time and within budget. Skills and Competencies: • Technical Proficiency: Proficiency in HR systems, including Workday, SAP SuccessFactors, and Infor WFM Workbrain, with the ability to configure and optimize system functionalities., • Analytical Skills: Strong analytical and problem-solving skills, with the ability to interpret complex data and make data-driven decisions., • Communication: Excellent written and verbal communication skills, with the ability to explain technical concepts to non-technical users and collaborate effectively with cross-functional teams., • Attention to Detail: High attention to detail, ensuring accuracy in data management, reporting, and system configuration., • Adaptability: Ability to quickly learn and adapt to new systems, processes, and regulatory requirements in a fast-paced environment., • Collaboration: Strong interpersonal skills, with the ability to work effectively both independently and as part of a team, supporting a collaborative work environment.

Job DescriptionWe are looking for a skilled Help Desk Analyst III to join our team in Columbus, Ohio. In this long-term contract role, you will provide expert technical support for macOS devices within a managed enterprise environment. Your ability to resolve issues efficiently and deliver exceptional customer service will be critical to maintaining smooth IT operations within the organization. Responsibilities: • Offer comprehensive support for macOS devices, including installation, setup, and troubleshooting in an enterprise environment., • Perform hardware diagnostics and repairs, install peripherals, and address common technical issues., • Configure new computers by installing operating systems, software, and ensuring compliance with security standards., • Handle password resets and manage user accounts in alignment with company policies., • Diagnose and resolve hardware and software issues using remote support tools and a ticketing system., • Collaborate with the IT team to ensure consistent delivery of technical support services and escalate complex problems when necessary., • Communicate professionally with end-users while providing guidance on IT procedures and best practices., • Stay updated on macOS advancements, security protocols, and features to enhance support capabilities.• Proven experience providing technical support for macOS devices within a managed enterprise environment., • Skilled in performing basic hardware repairs, device setup, and troubleshooting tasks., • Familiarity with endpoint management tools such as Intune or similar systems., • Strong problem-solving abilities and capability to work independently or as part of a team., • Excellent communication skills combined with a customer-focused approach., • Proficiency in Active Directory and Windows 10., • Experience managing service desk tickets and resolving technical issues., • Knowledge of basic Windows troubleshooting techniques.

Job Description ComResource is looking for a Help Desk Desktop Analyst. We need someone to assist in providing hands-on support for PC/Mac systems, software deployments, and user troubleshooting in a distributed environment. Responsibilities: • Configure, install, and support PCs, Macs, and related peripherals., • Package and deploy applications using SCCM, JAMF, Intune, or AirWatch., • Support application rollouts for both corporate and retail locations., • Provide Tier 1–2 desktop support and resolve escalated technical issues., • Maintain documentation, inventory, and support processes., • 1+ years of experience providing PC/Mac desktop support., • Experience with SCCM, JAMF, Intune (Endpoint Manager), or similar tools., • Strong problem-solving and customer service skills., • Experience supporting users in a large distributed enterprise., • Familiarity with application packaging and deployment processes.

Job Description Job Title: HRIS Workday Analyst Location: Remote – Possible Travel - Must be based in Northwest Indiana or Columbus, Ohio – Willing to consider candidates located in Pennsylvania, Virginia, Maryland, or Illinois Period: 6-month contract with possibility of extension Hours/Week: 40 hours Rate: $30 - $35/hour Contract Type: W-2 only Scope of Services: The HR Technology Analyst will play a crucial role in supporting the day-to-day operations of the HR technology team, focusing on maintaining and optimizing HR systems, including Workday, SAP SuccessFactors, and Infor WFM Workbrain. The analyst will be responsible for managing and troubleshooting issues related to absence management, compensation, payroll, and performance management systems, while also ensuring seamless integration and functionality across the platforms. This role requires a strong understanding of HR processes, data management, and system configuration, with a particular emphasis on leveraging technology to enhance HR service delivery. Role, Responsibilities, and Deliverables: • System Administration: Manage and maintain HR systems, including Workday (talent acquisition, compensation, absence management, payroll, learning), SAP SuccessFactors (performance management), and Infor WFM Workbrain (time and attendance)., • Absence Management: Provide support in absence management, ensuring accurate tracking, compliance with company policies, and seamless integration with payroll., • Compensation & Payroll Support: Support the compensation and payroll modules within Workday, ensuring accurate processing, data integrity, and compliance with federal and state regulations., • Data Management & Reporting: Generate, analyze, and distribute HR data reports, providing insights to HR leadership and ensuring data accuracy across all HR systems., • System Integration: Ensure smooth integration between HR systems, troubleshooting and resolving any issues that arise, and coordinating with IT teams to implement system updates and enhancements., • User Support & Training: Act as a key point of contact for HR system users, providing troubleshooting support, answering questions, and conducting training sessions as needed., • Process Improvement: Identify opportunities to improve HR processes through system enhancements, automation, and best practices, leading projects to implement these improvements., • Compliance & Security: Ensure all HR systems and processes comply with company policies, data protection regulations, and industry standards. Manage user access and security settings within HR systems., • Documentation: Create and maintain documentation for system configurations, processes, and user guides to support consistent and effective use of HR systems. Experience: • HR Technology Expertise: 1-3 years of experience in HR technology or HRIS roles, with hands-on experience in Workday, SAP SuccessFactors, and/or Infor WFM Workbrain., • System Configuration & Administration: Proven experience in configuring and administering HR systems, with a focus on absence management, compensation, and payroll., • Data Analysis & Reporting: Strong background in HR data management, including generating and analyzing reports, ensuring data integrity, and providing actionable insights to HR leaders., • Problem-Solving: Experience troubleshooting and resolving system issues, with the ability to diagnose problems, identify root causes, and implement effective solutions., • Project Management: Experience participating in projects related to HR system upgrades, process improvements, or system integrations, with a track record of delivering results on time and within budget. Skills and Competencies: • Technical Proficiency: Proficiency in HR systems, including Workday, SAP SuccessFactors, and Infor WFM Workbrain, with the ability to configure and optimize system functionalities., • Analytical Skills: Strong analytical and problem-solving skills, with the ability to interpret complex data and make data-driven decisions., • Communication: Excellent written and verbal communication skills, with the ability to explain technical concepts to non-technical users and collaborate effectively with cross-functional teams., • Attention to Detail: High attention to detail, ensuring accuracy in data management, reporting, and system configuration., • Adaptability: Ability to quickly learn and adapt to new systems, processes, and regulatory requirements in a fast-paced environment., • Collaboration: Strong interpersonal skills, with the ability to work effectively both independently and as part of a team, supporting a collaborative work environment.