Escape Room / Adventure Agent - Big Personality
2 days ago
Las Vegas
Job DescriptionDescription: Spy Ninjas HQ – Las Vegas, NV Part-Time & Full-Time Opportunities Available Position Summary Do you have a big personality, love interacting with guests, and thrive in a fast-paced entertainment environment? Spy Ninjas HQ is looking for energetic, outgoing, and engaging team members to help create unforgettable experiences across our attractions. As an Escape Room & Attractions Agent, you'll guide guests through immersive escape room missions, facilitate axe throwing and rage room experiences, oversee virtual reality attractions, and ensure every guest has a safe, exciting, and memorable visit. This role is perfect for individuals who enjoy performing, entertaining, and creating high-energy guest experiences. Primary ResponsibilitiesGuest Experience & Entertainment • Welcome, engage, and assist guests throughout their visit., • Create excitement and immersion during escape room experiences., • Provide clues, hints, and guidance while maintaining the integrity of the game., • Deliver exceptional customer service and help create memorable experiences., • Handle guest concerns professionally and positively. Attraction Operations, • Facilitate and oversee Escape Rooms, Axe Throwing, Rage Rooms, and Virtual Reality attractions., • Conduct safety briefings and ensure guests understand attraction rules and procedures., • Monitor guest participation and enforce safety standards at all times., • Reset attractions between groups and prepare spaces for the next experience., • Troubleshoot basic operational issues and escalate concerns when needed., • Maintain cleanliness, organization, and presentation standards throughout attraction areas. Safety & Compliance, • Ensure all guests follow attraction guidelines and safety requirements., • Inspect equipment and attraction spaces before and throughout operating hours., • Report maintenance, operational, or safety concerns immediately., • Respond appropriately to emergencies and guest incidents. Sales & Revenue Generation, • Promote attraction upgrades, memberships, merchandise, and future visits., • Encourage guests to participate in additional experiences during their visit., • Assist with event and party experiences when needed. Qualifications, • Outgoing, energetic, and confident personality., • Strong public speaking and communication skills., • Ability to engage groups of all ages and create a fun atmosphere., • Strong problem-solving skills and ability to think quickly under pressure., • Reliable attendance and punctuality., • Comfortable enforcing rules and safety standards., • Ability to work evenings, weekends, holidays, and peak business periods. Preferred Experience, • Entertainment, attractions, escape rooms, VR gaming, hospitality, events, theater, recreation, or customer service experience., • Experience working with children, families, and large groups., • Sales or upselling experience preferred but not required. Physical Requirements, • Ability to stand and walk for extended periods., • Ability to lift up to 25 pounds., • Comfortable working in themed, loud, or fast-paced environments., • Ability to move throughout attraction spaces and assist guests as needed. Why Spy Ninjas HQ?, • Work in a one-of-a-kind entertainment venue., • Create memorable experiences for guests every day., • Growth and advancement opportunities., • Employee discounts and perks., • Fun, team-oriented environment where personality matters. We're looking for individuals who can command a room, entertain a crowd, prioritize safety, and deliver exceptional guest experiences across Escape Rooms, VR, Axe Throwing, and Rage Rooms. Requirements: