Trabajos ticketing en New Brunswick, New JerseyCrear alertas

Franco Manufacturing Co., Inc. has been a leading international producer of decorative home fashions for over 70 years. Our products include juvenile sheet sets, comforters, pillows, blankets, towels, and home accessories sold to major market retailers, specialty stores, discounters and online outlets. We have an opportunity for an experienced Production Coordinator to join our Sourcing team based at our corporate headquarters in Metuchen, NJ. In this highly visible role, you will support end-to-end product development and production — partnering with internal teams and overseas offices to keep specs, costing, purchase orders, samples, and delivery timelines accurate and on track Key Responsibilities • Gather, enter, and maintain specs, patterns, and standards for production and product development, • Partner with overseas offices to request/confirm costing, production details, and delivery information., • Coordinate buy quantities and Special Item Fact Sheets (ticketing, accessories, folding, packaging details) with Planning and cross-functional partners., • Create Purchase Orders in BlueCherry system; communicate changes to Planning and ensure system data is current and accurate., • Track samples, strike-offs, approvals, and comments; maintain a production sample calendar and follow up with Design and factories as needed., • Support reporting and exceptions management (e.g., late POs, cash flow exceptions) and make updates with supervisor approval., • Conduct incoming sample checks (weight, size, color, UPC, packaging/put-up, descriptions) to confirm accuracy., • Coordinate with Logistics/Imports to provide vendor and PO details, support document resolution, and communicate changes., • Handle administrative tasks such as sample shipping/receiving, PO approvals, chargebacks as directed, and Accounts Payable vouchers., • Attend regular meetings with internal departments to align timelines, priorities, and status. Qualifications • 5+ years of production experience in home, apparel, accessories, or related category., • Proficiency using Excel (pivot tables, VLOOKUP, filters/sorting, basic formulas)Previous experience working with overseas offices and/or vendors, • Excellent follow-up, organization, and communication skills, • Blue Cherry Experience a plus, • Ability to work on-site in Metuchen, NJ 4 days/week

NO C2C OR THIRD PARTY INQUIRIES Help Desk Analyst Location: Onsite New Brunswick, NJ Shift: 8:30am - 5pm Rate: $24 - $27/hr • COVID-19 Vaccination: Must have proof of vaccination and must be fully vaccinated, • COVID-19 Booster Shot: Must have proof of booster shot (when eligible) POSITION SUMMARY The Help Desk Analyst position will provide clinical technical support for physicians, residents, and nurses in Paragon, (PCH, CCS, Emergency Department, and Operating Room Management, etc) and Athena EMR Systems. ESSENTIAL RESPONSIBILITIES • Provide helpdesk phone support and remote support for end-users., • Provide desktop support (hardware & software) for end users on-site, • Monitor servers and follow escalation procedures to on-call analysts for clinical application incidents, system alerts, and network & interface issues., • Perform software installation and upgrades, as needed, • Utilize manual and automated processes/tools to monitor and maintain computing environments., • Assist in supporting backup & restoration processes and procedures., • Assist in the design, deployment, and maintenance of administrative, physical, and technical security controls as they relate to the helpdesk function/user communities., • Ensure that all client process and procedures have been implemented, understood, and followed., • Ensure proper use of client equipment and sensitive security information and reports REQUIREMENTS • Minimum of 3yrs helpdesk experience, • CompTIA A+ Certification, • Exceptional interpersonal and customer service skills including deescalating frustrated callers and providing "white glove support" to medical professionals or executives, • Experience using a ticketing system, • Proficient in MS Office & Outlook, • Strong leadership skills, • Ability to explain technical issues to non-technical people, • Strong analytical and problem-solving skills with consistent conclusions, • Familiarity with troubleshooting computer-related problems, specially with interval client computing platforms and network connectivity, • Basic understanding of laws and regulations regarding the EEOC and ADA, • Ability to provide practical solutions to complex problems in an independent work environment

We are growing!! LTM’ s Media & Entertainment team is looking for dynamic and enthusiastic candidates for an Archives Technical Engineer position in Iselin - NJ location. LTM is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to more than 750 clients, LTM brings extensive domain and technology expertise to help drive superior competitive differentiation, customer experiences, and business outcomes in a converging world. Powered by nearly 90,000 talented and entrepreneurial professionals across more than 30 countries, LTN — a Larsen & Toubro Group company — combines the industry-acclaimed strengths in solving the most complex business challenges and delivering transformation at scale. For more information, please visit _. Job Description: Archives Technical Engineer: Iselin - NJ location The Archives Technical Engineer is part of a mission critical technology team responsible for the support and innovation of our clients News Production and Archives environments In this role you will be responsible for supporting and maintaining the workflows and infrastructure necessary to capture and preserve high-quality digital copies of archival tapes. This client facing role requires strong problem-solving skills technical expertise and excellent communication abilities Work Schedule: Sunday -Thursday 8-4 or 2-10 Tuesday - Saturday 8-4 or 2-10 You Will: • Act as frontline technical support providing troubleshooting and technical diagnosis for robotic tape systems, ingest capture servers, QC, and transcode platforms, • Configure and maintain tape digitization equipment including servers decks and software to ensure optimal performance and efficiency, • Troubleshoot technical issues related to tape digitization including errors data corruption and equipment malfunctions, • Perform preventative maintenance for software and hardware ensuring optimal performance and minimizing downtime, • Collaborate with internal teams including IT Engineering Maintenance and Operations to resolve issues, • Liaise with external vendors for technical support remote sessions processing RMAs and resolving technical issues, • Perform regular quality control checks on digitized files to ensure they meet the required standards for archival preservation and accessibility, • Communicate effectively with clients provide guidance and updates on issue resolution and ensure client satisfaction, • Document all technical issues and resolutions in a clear and concise manner Skills You Will Bring: • Proven ability to support video digitization encoding and transcoding platforms, • Experience with hardware integration and troubleshooting components such as VTRs encoders and SDI streams, • Proficiency in Windows Server and OS, • Knowledge of audiovideo codecs and formats, • Familiarity with MAMPAM systems and metadata management, • Foundational knowledge of enterprise infrastructure including routers firewalls TCPIP and DNS, • Experience with project management documentation and ticketing systems such as Service Now Asana Jira or Confluence, • Experience with cloudbased storage and processing platforms such as AWS or Azure is a plus, • Familiarity with database management systems such as PostgreSQL or MS SQL is a plus, • Effective Communication Skills, Customer Service Oriented, Teamwork and collaboration., • Ability to learn quickly and adapt quickly to changing priorities., • Strong intellectual curiosity and affinity to technology., • Exhibits attention to detail in day-to-day activities along with Problem solving abilities., • Technical curiosity and motivation to succeed. Well-rounded extra-curricular experiences, with demonstrated leadership. Education: • Bachelor’s degree or higher with a technology focus., • Majors include Math, Engineering, Computer Science, Computer Information Systems, Information Technology, Cyber Security, and others., • 3.0 GPA or higher. LTM is an equal opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family-care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law.

Job Responsibilities: • Inbound Telephone Support – perform telephone support as scheduled. Ensure that customer questions are answered completely in a professional, caring and responsive manner, commitments to perform research and follow-up are completed, open issues are resolved and each contact -- including information and resolution achieved -- is logged in the appropriate ticketing system., • E-mail & Chat Support – perform as scheduled. Answer and complete all assigned messages or contacts; ensure that all customer questions and issues are addressed in the reply. Properly enter customer information and resolution in the appropriate ticketing system., • Skill improvement – continually strive to improve the cognitive and customer service skills necessary to perform the job. This includes proficiency with supported products, demonstrated problem solving ability and excellent verbal and written communication skills. Ability to read, review and understand support resources provided by the contact center and its clients. Attend all training classes and complete any exercises assigned., • Assist and educate customers with inquiries related to both software and hardware, account management, installation, and best practices, • Focus on quality and customer satisfaction, • Clear and thorough documentation of customer interactions required, • Support inquiries include questions related to – Hardware, Software, Wireless communications, OTAP (Over-the-Air-Programming), Account management (billing), Upgrades, Online orders and Industry events, • Willing to fiercely advocate on behalf of and represent the Voice of the Customer, • Research and prepare detailed escalations to second level support, • Review, manage and follow up on open issues as needed, • Project work that includes long and short-term initiatives What can Aureon offer you? • Opportunities for professional growth, development, and advancement within the organization, • 100% remote working employment model, • Shift differential pay applied to evening and weekend shifts, • Comprehensive training on hardware and software applications for qualified applicants, • Knowledge and experience relating to basic computer applications, • Competitive compensation and full benefits package for full-time employees, • Health, Dental, Vision, and Life Insurance Plans, 401K, and PTO Required Education: • High school or equivalent Required Skills: • Excellent interpersonal skills to establish and maintain effective relationships with customers, employees, superiors and business contacts in a professional and courteous manner, • Excellent written and oral communication skills, including strong listening skills, • Intermediate to advanced computer skills with emphasis on Internet knowledge, • 1-2 years experience troubleshooting hardware and/or software, either remotely or onsite, • Experience working in a customer Support Center, • Experience working with Mobile Communications, • Experience working with Transportation, • Accounting or accounts receivable experience is a huge plus, • Must exhibit dependability, adaptability and flexibility, • Ability to diagnose and troubleshoot issues, • Basic math skills, • Creative thinking and reasoning ability WORKING CONDITIONS AND PHYSICAL REQUIREMENTS: • Primarily indoor work primarily in office environment, • Frequent utilization of manual dexterity and visualizing of computer screen, • No unusual physical requirements Remote, Technical Support Representative, Contact Center, TSR, Technical Customer Support Representative, Inbound, Help Desk

Title: Tier 2 Systems Engineer About the Role The Tier 2 Managed Services Engineer is responsible for handling escalated technical issues, advanced troubleshooting, and day-to-day support for our managed services customers. You will work closely with Tier 1 technicians, senior engineers, and account teams to ensure our clients’ systems are stable, secure, and optimized. This role is ideal for someone who is highly technical, customer-focused, and comfortable working across multiple environments and technologies in a fast-paced MSP setting. Key Responsibilities Customer Support & Incident Management • Provide Tier 2 support via phone, ticketing system, email, and remote tools., • Troubleshoot and resolve escalated incidents related to workstations, servers, networks, and cloud services., • Own tickets through to resolution, ensuring timely communication and proper documentation., • Collaborate with Tier 1 and Tier 3 resources to resolve complex issues and improve knowledge transfer. Systems & Network Administration • Support and maintain Microsoft Windows Server and desktop environments (AD, DNS, DHCP, GPO, file/print services)., • Administer Microsoft 365/Exchange Online, Teams, OneDrive, and related services., • Perform user and group administration across various systems., • Assist with management of switches, firewalls, wireless, VPN, and other network devices. Monitoring, Maintenance & Projects • Monitor client environments using RMM and monitoring tools; respond to alerts and remediate issues., • Perform routine maintenance (patching, updates, backups, AV/EDR checks, capacity management)., • Participate in implementation and upgrade projects (migrations, standardization, new deployments)., • Contribute to standard operating procedures (SOPs), documentation, and knowledge base articles. Security & Compliance • Support security tools such as endpoint protection, MFA, email security, and backup/recovery solutions., • Assist in responding to security-related alerts and incidents following established playbooks., • Follow best practices and policies for system hardening, access control, and data protection. Collaboration & Continuous Improvement • Mentor Tier 1 technicians and help elevate overall team capability., • Provide feedback to improve tools, processes, and service delivery., • Maintain strong customer relationships with a focus on responsiveness, quality, and professionalism. Requirements Required Qualifications • 3+ years of experience in a technical support, systems administration, or MSP/help desk role (Tier 2 equivalent)., • Strong experience with:, • Windows desktop (Windows 10/11) and Windows Server OS (2012/2016/2019+)., • Active Directory, DNS, DHCP, Group Policy., • Microsoft 365 administration (Exchange Online, Teams, basic security/compliance settings)., • Remote support tools and RMM/monitoring platforms., • Solid understanding of TCP/IP networking, VLANs, VPN, and basic firewall concepts., • Experience troubleshooting common business applications, printers, and peripherals., • Excellent customer service, communication, and documentation skills., • Ability to prioritize and manage multiple tickets and tasks in a high-volume environment., • Must be authorized to work in the United States. Preferred Qualifications • Experience working for a Managed Services Provider (MSP) or in a multi-client support environment., • Microsoft Azure, Intune/Endpoint Manager, or other cloud platforms., • Common firewall vendors (e.g., Watchguard, Fortinet, Palo Alto, etc.)., • Backup/DR solutions and virtualization (Veeam, Commvault, Datto, VMware, Hyper-V)., • Security tools (EDR, email security gateways, web filters)., • Relevant certifications such as:, • CompTIA Network+, Security+, Server+, • Microsoft certifications (MCP, MCSA, AZ-900, MS-900, MD-102, etc.), • Other vendor certifications (Cisco, Fortinet, VMware, Watchguard, etc.) Personal Attributes • Strong analytical and problem-solving skills with a structured approach., • Customer-focused mindset with the ability to explain technical issues in business-friendly terms., • Self-motivated and able to work independently in a remote environment., • Team player who collaborates effectively across functions and levels., • Willingness to learn new technologies and continuously improve. Education: Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience). Opportunities At Magna5, we’ve put thought into what it takes to build a strong and competent team. A team that collaborates and encourages their peers at a company that promotes individual growth, not one that silo’s them. Magna5 has developed a training program that will allow any member of our team to enhance their education that will enable them to grow their knowledge and mature their skillsets. We provide people with a career path into new technology and senior positions that most companies do not offer. Hours & Schedule The Magna5 Support Center operates 24/7. The shift for this position will be M-F 8:00 AM to 5:00 PM. Work Perks • Paid time off including paid holidays and floating holidays., • 100% remote work with no plans of returning to the office, • Bonus potential based on individual and company performance, • Highly competitive and flexible medical, dental, and vision benefits plans, • 401(k) with employer match, • Tailored Life and Disability insurance plans, • Full reimbursement for approved professional certification and career enriching opportunities Magna5 Values • Win Together – We collaborate with clients and across the Magna5 team to provide complete solutions for every IT challenge., • Respond Fast – When clients or teammates reach out, we answer with urgency, assembling the needed expertise to provide quick and accurate resolutions., • Earn Trust – We strive to earn and keep the trust of our clients and teammates through our actions every day, fulfilling every promise we make., • Stay Transparent – No secrets and no surprises. We respect our clients and one another by providing candid assessments and complete, accessible information., • Think Ahead – “Good enough” isn’t good enough. We strive to be the best. Our team members are proactive with our problem solving and work to stay on the leading edge of new technologies that drive client success. What We Do Magna5 is a rapidly growing IT Managed Service Provider delivering cybersecurity, private and public cloud hosting, backup and disaster recovery and other advanced services from mid-market to enterprise customers nationwide, including leaders within the education, healthcare, government, financial services, manufacturing, and other industry segments. We integrate advancements in technology and processes to drive businesses forward. As a trusted managed services provider, we bring together the right mix of managed IT services, security, and network connectivity, fully managed by our team of experts 24/7/365. Our passion is to help companies function better, faster, and smarter. We offer an exciting and collaborative environment, with growth potential. For more information, visit our website at _.

Job Description Job Description Date 06/2025 Location 1300 Airport Road – Van Dyke Title Operator, Forklift Department Operations Reports to Manager, Warehouse FLSA (Exempt or Non-Exempt) Non-Exempt Role Overview The Forklift driver will perform all functions related to receipt of goods, put-away into warehouse, replenishment of pick areas, manual order processing, order auditing, shipment preparation, pallet building, truck loading and cycle counting inventory. All functions may require use of powered industrial trucks, SAP or RF as needed. Areas of Responsibility • Receives product from domestic and overseas vendors, transfers, customer returns, refused shipments, and non-inventory support products., • Accurately audits and verifies all incoming quantities for entry into computerized inventory., • Performs on and off-site warehousing duties to include: the initial movement of materials to appropriate locations, effective space utilization, and material retrieval delivery, using powered industrial equipment as needed., • Performs order fulfillment duties to include: reviewing and prioritizing available orders, determining stock requirements and maintaining levels of required inventory, physically picking and packing orders, auditing and verifying picked orders, preparing completed orders for shipping, using SAP and RF as needed., • Performs shipping duties to include: Locating pallets to the dock, performing dock audits, verifying driver information, loading shipments on to trucks, properly filling out and signing BOL, tracking shipments, using SAP and RF as needed., • Ensures safety and quality standards are consistently followed., • Performs sortation duties to include: lifting cartons at sortation, palletizing cartons, printing pallet tickets, moving freight to the dock, using SAP and RF as needed., • Ensures full compliance with Company policies, procedures, GMP’s, Ethical Business Practice, and SOP’s at all times. Ensures documentation such as operation logs, batch records, etc. are fully completed, signed and in compliance with company standards and regulatory requirements., • Handles start up and shut down duties pertaining to equipment at the beginning and end of each shift., • Maintains proper gowning and hygiene to ensure integrity of the product as per company policies., • Works extended hours and occasional weekend overtime., • Works in a safe and responsible manner in order to create an injury-free and incident-free workplace. Complies with all job-related safety and other training requirements., • Other duties as assigned Requirements Education & Qualification: • High school graduate or GED equivalent, • 2+ years in distribution/warehousing, • Minimum of one (2) year work experience in nutritional’s, supplements, food or pharmaceutical manufacturing industries, • Valid driver’s license Certifications, Licenses, Credentials: • N/A Skills & Ability • Demonstrates ability to work in a team and assist others., • Able to follow written instructions precisely and perform basic math calculations as required., • Understands and is knowledgeable of cGMP, OSHA standards etc., • Mechanically inclined to understand inner workings of equipment., • Demonstrates the ability to read and write basic English in order to be able to understand the industry regulated instruction sheets., • Prior experience driving sit-down and stand-up PITs and ticketing experience helpful, • Must pass forklift certification process (both written and driving tests) Physical Requirements (lifting, etc.): • Ability to lift up to 50 lbs.; occasionally lift and move up to 75 pounds., • Must stand and walk on production floor a minimum of 6 hours per shift, • Uses hands to finger, handle, feel, or operate objects or controls, lifting to waist height and/or above shoulder height, frequent bending from waist, or squatting, walking short distances., • Occasionally works from a rolling ladder or step stool, must be to lean over equipment as well as kneeling on the floor to clean under the equipment., • Must be able wear all PPE including lab coat, face mask, booties, gloves, safety glasses/goggles and respirators. Work Environment (Office, Warehouse, temperature extremes, etc.): • Work is regularly performed inside a manufacturing environment where temperatures can be moderate, exposure to dust, odors, noise, and fumes. The noise level is usually moderate. Employee can be exposed daily to chemicals and cleaning agents. The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all the job responsibilities, duties, skill, or working conditions. In addition, this document does not create an employment contract, implied or otherwise, other than an "at will" relationship. USPL is proud to be an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, genetic information, disability, protected veteran status, or any other characteristic protected by applicable local, state, or federal law. Benefits And Compensation: Our benefits are designed to help you move forward in your career, and in areas of your life outside of USPL. From health and wellness benefit options including: medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance. We also offer a matched 401(k) savings plan. Employees have the opportunity to receive compensation in the form of premium pay such as overtime, shift differential, holiday pay, sick time, etc. Newly hired employees receive up to 10 days of vacation the first year, which grows to 12 days starting the second year of employment. 2nd shift - 3.00 PM to 11:15 PM

Uses helpdesk ticketing system to maintain reported incidents throughout the ticket lifecycle. Broad range of information technology knowledge/experience. The Desktop Support Technician is responsible for supporting and maintaining the school’s computer systems, including laptops, desktops, and co

Full-time Description US Signal is a leading data center services provider, offering secure, reliable network, cloud hosting, colocation, data protection, and disaster recovery services — all powered by its expansive, robust fiber network. US Signal also helps customers optimize their IT resources through the provision of managed services and professional services. Are you the person your team turns to when technology needs to just work? US Signal is looking for a Sr. Help Desk Analyst who combines strong technical troubleshooting skills with genuine care for the people they support. You will be the friendly, capable voice on the other end of the ticket, and the go-to resource for our Help Desk Analysts when issues need an extra level of expertise. In this role, you will keep our employees productive by supporting their computers, mobile devices, and peripherals, while also partnering with our System Administrators on Active Directory, Microsoft Exchange, Veeam Backup and Replication, and other enterprise systems. If you enjoy solving problems, helping people, and being part of a team that takes IT seriously without taking itself too seriously, we would like to meet you. What you'll do • Support end users by phone, email, and ticketing system for PCs, mobile devices, phones, and printers, and serve as an escalation point for our Help Desk Analysts, • Handle user administration in Active Directory, VPN, Microsoft 365, and Exchange, • Configure and deploy laptops (PC and Mac) for new hires, manage our cell phone plans and devices, and guide new employees through our core IT systems, • Collaborate with System Administrators to escalate technical issues and support enterprise applications, • Manage inventory, including receiving shipments and keeping our asset tracking system current Requirements What you bring to the team: • 4+ Years Experience desktop configuration and support of MS applications, including Windows, Office, Outlook, anti-virus software, PC backup software, and other vendor supplied applications and tools., • Experience with desktop imaging, inventory, and reporting tools., • Experience supporting, file servers, and printers in a Microsoft Active Director infrastructure., • Understanding of Networking/Security technologies (Ethernet, routers, switches, firewalls, VPN, etc.), • Simplify: Problem Solving, Strategic Thinking, • Put the Customer First: Customer Focus, Service Orientation, • Be Transparent: Integrity, Communication, Trustworthiness Education: • Associates Degree or 2+ Years Professional Experience Information Security or Computer Science What We Offer: In return for your hard work and commitment, you will enjoy a supportive and inclusive workplace, along with the following benefits: • Generous paid time off policy, including vacation, and 10 paid holidays, • Competitive and comprehensive medical, dental, and vision benefits plans with Flexible Spending benefits including medical/dental expenses and dependent care, • 401(k) retirement plan with a generous contribution, • Group Term Life Insurance covered 100% by employer, • Wellness incentive to promote overall employee well-being, • Paid volunteer time, • Business casual dress code Working Conditions and Physical Demands: This position may be performed in either a standard office setting or a home office environment. It requires prolonged periods of sitting, frequent use of a computer and other office equipment, and effective time management in a self-directed work environment. Occasional lifting of items up to 25 pounds may be required. All US Signal employees will comply with US Signal Information Security policies to ensure the confidentiality, integrity, and availability of US Signal and customer data. All employees are responsible to ensure actions comply with state and federal regulations and requirements. We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas at this time. US Signal is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. The anticipated salary range for this position is $63,000 to $85,000 per year depending on location, skills, experience, and other job-related factors. This role is also eligible for an annual performance-based bonus. Actual compensation will be determined based on a variety of factors, including but not limited to candidate qualifications, experience, geographic location, and internal equity. Salary Description $63,000 to $85,000

Description The Support Practice Group of Kraft Kennedy is seeking applicants for the 2nd shift full- time position of Desktop Support Technician. The schedules are Monday through Friday 4:30p to 1:30am Eastern or Wednesday through Sunday 4:30p to 1:30am Eastern or Friday through Tuesday 4:30p to 1:30am Eastern You must be located in one these areas to be eligible for an interview. IL, DE, Fl, GA, Mass, KY, FL, PA, MD, TN, VA, TX, VT, WA, OH, UT, SC, MI, NE, MO and NC. The Support Practice Group is a large and growing group of diverse technical staff providing a broad range of technology support in various industry verticals as part of Kraft Kennedy’s Managed Services offering. This position reports to a Team Leader and will work closely with co-workers, senior technical staff and other support staff in this collaborative, highly active, engaging environment. Make a difference for our clients and grow your technical skills in the process. Responsibilities · Provide remote support to our geographically diverse nationwide clients using industry standard remote connections, internal ticketing system, monitoring consoles and more. · Provide on-site assistance to clients on an as needed basis. · Assist both client end users and IT staff with a broad range of computer application problems, server issues, virtualization, SAN, networking issues, security issues and more. · Escalate issues and interact closely with third-party vendors and other team members helping manage the resolution of complex client issues. · Initiate and perform Root Cause Analysis (RCA) on more complex client issues for one-time resolution. · Contribute to special internal facing projects, as assigned, to facilitate the growth of the Support Practice Group. · Provide regional local on-site client support, as necessary. The base pay for this position has a salary range of $55,000 to $65,000. The actual salary offer will take in to account a wide range of factors including the individual’s qualifications, experience as well as location. In addition, certain positions are eligible for bonuses or commissions. #L1-LM1 Requirements Qualifications · Bachelor’s Degree in IT or related field or a minimum of 3 years of related work experience in lieu of a degree. · Strong customer service and communication skills. · Very organized and detail oriented, with a high degree of accuracy and follow up. · Strong problem solving and technical troubleshooting skills. · Experience supporting environments with Windows Server and Exchange infrastructure is preferred. · Experience with server and network administration, software deployment and MS office. Document management experience preferred but not mandatory. · Some combined industry experience with Windows desktops. · Virtualization and storage experience strongly preferred. · MCSE and/or related technical certifications are strongly preferred. Benefits Why join us? · Family oriented team environment with strong emphasis on work life balance · Medical, dental, HSA, life and long-term disability insurance · 401k with company match · Phone reimbursement · Holidays/vacation/sick days · Training on the latest technologies Physical Requirements: Prolonged periods of sitting at a desk and working on a computer. Kraft Kennedy is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status or any other characteristic protected by law.

Description Delaware Nation Investments/Emerging Technologies (DNI/ET) is seeking a highly qualified and motivated After Hours Help Desk Specialist to join our team supporting the Air Force Sustainment Center (AFSC) at Tinker AFB, Hill AFB, Robins AFB, and Wright-Patterson AFB. This position supports after-hours operations for the AFSC Technology Hosting Environment for NextGen Automation (ATHENA) and related enterprise network services. The specialist will serve as a primary point of contact for authorized production-support callers, coordinate response to production outages that have no workaround, and support planned maintenance activities outside core production windows. This role requires strong customer-service skills, technical judgment, clear communication, and the ability to coordinate distributed support teams during after-hours operations. This role provides support from 5PM-7AM in a remote capacity. Responsibilities: • Serve as an after-hours point of contact for authorized callers supporting ATHENA production operations, • Receive, document, and triage support calls involving production outages, service interruptions, and planned maintenance activities, • Gather accurate information about the affected site, system, service, business impact, and actions already taken, • Provide initial help desk troubleshooting using approved procedures, standard operating procedures, knowledge articles, and escalation paths, • Support response to production outages involving work stoppage where no workaround is available, • Coordinate with authorized supervisors of engineers supporting production and with program leadership as required, • Call back contract personnel and site technicians to coordinate on-site support at Tinker AFB, Robins AFB, or Hill AFB, • Facilitate communication between remote support personnel, system administrators, network personnel, engineers, and on-site technicians, • Escalate incidents requiring specialized network, system administration, cybersecurity, or field support, • Track incidents through resolution or handoff and maintain accurate status updates and shift-transition information, • Support planned outages, infrastructure updates, and approved maintenance scheduled outside core production hours, • Maintain clear records of calls, incidents, outages, escalations, maintenance activities, and final resolutions, • Communicate incident status, risks, actions, and next steps clearly to customers, technical teams, and leadership, • Follow approved security, access-control, cybersecurity, configuration-management, and change-management procedures, • Protect government information, systems, equipment, credentials, and access details from unauthorized disclosure or use, • Work closely with engineering, cybersecurity, operations, and leadership teams to support AFSC mission objectives Requirements • Experience in a help desk, service desk, network operations center, technical support, or IT operations environment, • Working knowledge of incident intake, ticket documentation, troubleshooting, escalation, and service-restoration practices, • Ability to gather accurate technical and operational information from callers and translate it into clear incident records, • Ability to follow technical procedures and standard operating procedures while exercising sound judgment during outages, • Strong verbal and written communication skills, including the ability to provide concise status updates during high-impact events, • Ability to work independently during after-hours coverage and coordinate effectively with distributed technical teams, • Ability to work evenings, nights, weekends, holidays, or on-call/callback assignments based on program needs, • Ability to support operations serving Tinker AFB, Robins AFB, and Hill AFB, with work location determined by program requirements, • Active Secret clearance or the ability to obtain an interim-Secret clearance and required government access, • Ability to read, write, speak, and understand English and communicate problem resolutions effectively, • Ability to comply with applicable Department of Defense, Air Force, installation, safety, security, and operating instructions Preferred Requirements: • Prior experience supporting Air Force, Department of Defense (DoD), federal, or other regulated programs, • Experience supporting enterprise networks, servers, cloud services, industrial or operational technology, or production systems, • Familiarity with ServiceNow or another ticketing platform, including incident tracking, escalation, dashboards, or configuration records, • CompTIA Security+, • Experience coordinating field technicians or infrastructure teams across multiple locations, • Familiarity with change windows, outage bridges, shift handoffs, cybersecurity operations, or enterprise IT support environments AAP/EEO Statement: DNI complies with all federal, state and local laws designed to protect employees and job applicants from discrimination based on race, religion, color, sex, parental status, national origin, age, disability, genetic information, military service, or other non-merit-based factors. Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Benefits Benefits Include: • Covers 100% of employee benefit premiums, including Medical (PPO or HDHP Option), Vision, Dental, • Matching 401K, • Short- and Long-Term Disability, • Pet Insurance, • Professional Development/Education Reimbursement, • Parking and Transit Benefits for NY, NJ, ATL, and DC Metro areas

🚨 Hiring: Data Center Technician (Backup Role) \n 📍 Location: Hillsborough, NJ (Onsite) \n 🕒 Role Type: Backup / On-Call Opportunity \n \n Key Responsibilities: \n • Install, maintain, and troubleshoot servers, racks, and network hardware \n • Perform hardware replacements and upgrades \n • Manage cabling, labeling, and rack organization \n • Support power and cooling infrastructure \n • Conduct preventative maintenance and document activities \n • Follow data center security and operational procedures \n \n Requirements: \n • Knowledge of servers, networking, and data center infrastructure \n • Experience with hardware troubleshooting and cabling \n • Familiarity with ticketing systems and monitoring tools \n • Strong attention to detail and ability to work in a data center environment \n \n Preferred: \n • CompTIA A+, Network+, CCNA, or related certifications \n • Degree in IT, Computer Science, or related field \n \n Interested candidates, please apply or message me directly.

Job Description Asset Management and Administrator The role acts as both as a specialist in managing assets and co-ordination of associated activities You will be responsible for the above activities based the clients central warehouse and on the associated sites in line with industry best practice and common tools. You will need to act as a first point of contact Internally and with the customer in relation to Your duties Key Responsibilities§ Logistics • Work with Delivery and Partner Teams to facilitate Stock Movements, • Accept deliveries of assets delivered to the site., • Work closely with the customer asset management teams, attend customer meetings in relation to stock management., • Unbox and bundle assets ready for dispatch or collection., • Own and maintain fully auditable end-to-end processes for robust stock control., • Ensure storage areas are kept clean and tidy. Stock Management & Disposal • Manage stock by booking-in, booking-out and maintaining an auditable trail of stock, • Complete Ad-hoc/Monthly Audit Checks., • Complete on Stock Management Reporting, • Work with HCL HAM team in India as required, • Work with HAM Team in maintaining Run-Rate Usage levels against demand, ensuring the required Bad Stock is tested to maintain required Stock levels., • Interfacing with partner/delivery teams to ensure data integrity in Service First and associated systems, • Input to the Monthly Peripheral usage/requirements to maintain Stock levels., • Assist with Disposals preparation/collection. Co-ordination • Work with Central HCL HAM Team on reporting/analysis and actions, • Monitor open calls to align hardware and engineers to ensure that they are actioned within SLA or as per any pre-arranged appointments., • Contact Clients to book/arrange appointments, • Ensuring all call and completion updates are recorded accurately as per current processes and procedures., • Escalate calls approaching breach of SLA to the engineer and/or appropriate Team Leader., • To carry out other ad-hoc admin tasks as requested by the Team Leader. An example will be to provide backfill/coverage for the reporting function which provides M.I. from the ticketing data. Technical Skills: • Understanding of different types of end user IT Infrastructure – Desktops, Laptops, Printers, Handhelds, Smartphone etc., • Good understanding of using IT Applications i.e MS Excel, Service Now and Outlook Business Skills: • Ability to interact with HCL/Client so as to ensure that the service is polite, efficient and responsive, • A self-starter with ability to work on their own initiative, • To work through issues analytically to a successful conclusion, • Ability to provide consistent, excellent support to entire staff, representing a variety of personalities and management levels, • Strong written and verbal communication skills (English and local language), • Must be detail oriented and self-motivating, • Ability to make quick, accurate, decisive decisions in order for service delivery to meet EQUAL EMPLOYMENT OPPORTUNITY We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy and related conditions), gender identity, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other characteristic protected under applicable law. Applicants requiring reasonable accommodation during the hiring process should contact Human Resources in advance. DISCLAIMER This job description outlines the general nature and scope of the role and is not intended to be an exhaustive list of all duties, responsibilities, or qualifications. Management reserves the right to modify responsibilities as business needs evolve.

Job Description Position Overview We are seeking to add someone to our Customer Services & Support Operations team to work closely with our Operations Manager. This is a hands-on role combining client support, customer service, team oversight, and day-to-day operations. The selected candidate will serve as the primary point of contact for an assigned client portfolio while also assisting with additional clients, contact center staff, and operational needs. Responsibilities • Serve as the primary point of contact for an assigned client portfolio, • Communicate with clients regarding support needs, updates, and escalations, • Provide customer support by phone, email, live chat, and support tickets, • Work alongside contact center agents and provide coverage when needed, • Help ensure customer interactions are handled accurately and professionally, • Assist with staff oversight, coaching, training, and workload management, • Help manage escalations and more complex customer situations, • Support additional client accounts and operational needs as time permits, • Assist with documentation, procedures, and workflow improvements Qualifications • Customer service, contact center, client services, or related experience, • Previous supervisory, team lead, or training experience preferred, • Strong verbal and written communication skills, • Comfortable handling phone, email, and live chat support, • Organized and able to manage multiple priorities, • Able to work independently and as part of a team, • Comfortable learning multiple products and support processes, • Experience with CRM, ticketing, or contact center systems is a plus, • Bilingual in Spanish and/or French is a plus, • Reliable transportation to our Hillsborough office\nCompany Description Our company provides service to all types of consumers from novice computer users who have limited experience to advanced users who require help with multi layered applications. Various product categories are supported including analog film cameras, digital cameras, digital photo frames, high definition televisions, dash cameras, smart home devices and other consumer electronics. Associated software packages are supported both through the customer support center and augmented through direct support by the software providers. Our company provides service to all types of consumers from novice computer users who have limited experience to advanced users who require help with multi layered applications. Various product categories are supported including analog film cameras, digital cameras, digital photo frames, high definition televisions, dash cameras, smart home devices and other consumer electronics. Associated software packages are supported both through the customer support center and augmented through direct support by the software providers.

No Relocation Assistance OfferedJob Number #175370 - Piscataway, New Jersey, United StatesWho We AreColgate-Palmolive Company is a global consumer products company operating in over 200 countries specializing in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name!Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values—Caring, Inclusive, and Courageous—we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all.We are excited to invite applications for the position of Senior Manager, Web Analytics within our Global Information Technology’s Global Application and America’s Marketing Team. Operating within the world’s leading Oral Care Company, we are leveraging some of the leading cloud based marketing technology to digitally connect. You will be responsible for directing the lifecycle of website tagging initiatives, ensuring robust tracking implementation to empower enterprise-level, data-driven insights. This position is based out of the Piscataway, NJ location. Work visa sponsorship is not available for this position.What you'll doOversee the end-to-end digital web analytics roadmap, ensuring tag governance and tracking accuracy that fuels global marketing precision and efficiency.Direct the lifecycle of website tagging initiatives, overseeing backlogs and resource allocation, and ensuring consistent implementation standards.Build and maintain a long-term analytics roadmap in partnership with business stakeholders.Partner with development teams to ensure analytics tagging and implementation standards are followed, including development of data layer strategies.Drive a self-service data culture by automating reporting workflows and empowering stakeholders with actionable, user-friendly insights.Champion rigorous data governance, proactively identifying and resolving data integrity issues to ensure a single source of truth for global marketing performance.Assess, manage, and support website data privacy compliance and governance.Implement and improve website tagging processes, including managing JIRA workflows, ticketing, and SLAs.Effectively communicate complex analytical findings to both technical and non-technical stakeholders to influence business strategy.Required QualificationsBachelor's degree in computer science, information technology, engineering, electrical engineering, or a related field7+ years of web analytics experience with digital marketing and application (customer-facing portals) environment required with at least 4 years in a leadership or managerial role3+ years of experience with web analytics process design, implementation and documentation management experienceExpert knowledge of Google Analytics and Google Tag Manager both client-side and server-sidePreferred Qualifications5+ years of hands-on web development experience (JavaScript, HTML, jQuery, Google Apps Script) combined with SQL and Snowflake capabilities for data analysis.Proven experience implementing enterprise-level tagging and cookie consent banners (e.g., OneTrust), backed by a strong understanding of tag governance and global data privacy laws.Skilled in applying Agile/Sprint methodologies to manage backlogs and project execution using ticketing systems like JIRA and Google Workspace for real-time global collaboration.Exceptional written and verbal communication skills with a track record of translating complex technical metrics into compelling stories and actionable executive-level strategies.Strong organizational, time-management, and cross-functional leadership skills to manage multiple priorities and align global stakeholders across complex organizations.Compensation and BenefitsSalary Range $115,200.00 - $174,000.00 USDPay is determined based on experience, qualifications, and location. Salaried employees may also be eligible for discretionary bonuses, profit-sharing, and long-term incentives for Executive-level roles.Benefits: Salaried employees enjoy a comprehensive benefits package, including medical, dental, vision, basic life insurance, paid parental leave, disability coverage, and participation in the 401(k) retirement plan with company matching contributions subject to eligibility requirements. Additional benefits include a minimum of 15 vacation/PTO days (hourly employees receive a minimum of 120 hours) and 13 paid holidays (vacation days are prorated based on the employee's hire date within the calendar year). Paid sick leave is adjusted based on role and location in accordance with local laws. Detailed information regarding paid sick leave entitlements will be provided to employees upon hiring and may be subject to adjustments based on changes in legislation or company policies.Our Commitment to InclusionOur journey begins with our people—developing strong talent with diverse backgrounds and perspectives to best serve our consumers around the world and fostering an inclusive environment where everyone feels a true sense of belonging. We are dedicated to ensuring that each individual can be their authentic self, is treated with respect, and is empowered by leadership to contribute meaningfully to our business.Equal Opportunity EmployerColgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form should you require accommodation.For additional Colgate terms and conditions, please click here.#LI-Hybrid

Job DescriptionData Analyst – Snowflake Job Type: Full-Time, Contract (No Benefits) Location: Trenton, NJ Work Arrangement: Hybrid – 3 Days/Week Onsite Duration: Up to 1 Year, with Potential Extension Job Summary We are seeking a technically strong Data Analyst with extensive Snowflake, SQL, Python, and AWS experience to support enterprise data analysis, automation, data quality, and cloud data initiatives. The ideal candidate will have strong hands-on experience working within Snowflake environments and be capable of developing, debugging, and optimizing complex SQL queries, creating Python-based automations, and troubleshooting technical data issues. Key Responsibilities • Develop, debug, and optimize complex SQL scripts within Snowflake to support data requests and enterprise-wide analysis., • Review and interpret existing Python and SQL code to troubleshoot issues, recommend improvements, and maintain established business logic., • Develop and deploy Python-based automations to streamline recurring processes and reduce manual effort., • Perform data profiling, validation, and data integrity checks within Snowflake and AWS environments., • Serve as a technical point of contact for complex data requests by translating business requirements into technical solutions., • Analyze and resolve data discrepancies and quality issues., • Support cloud data initiatives and large-scale data modernization efforts., • Collaborate with technical and business stakeholders to understand requirements and deliver effective data solutions.Required Qualifications, • Bachelor’s degree in Computer Science, Information Systems, Data Analytics, or a related field., • 3+ years of strong hands-on Snowflake experience, including SQL query development, debugging, and optimization., • 3+ years of Python experience developing and maintaining scripts for automation and data processing., • Strong knowledge of AWS and Snowflake cloud-based data environments., • 3+ years of experience in data profiling, validation, and data quality analysis., • Strong ability to troubleshoot complex technical issues and review existing codebases., • Excellent analytical and problem-solving skills., • Strong verbal and written communication skills., • Ability to work effectively in a hybrid environment and collaborate with technical and business teams.Preferred Qualifications, • Experience supporting government or public-sector data initiatives., • Knowledge of enterprise ticketing and technical support workflows., • Experience with large-scale data modernization projects., • Familiarity with data governance and data quality best practices.

Job Description Job Title: Part-time Field Technician Industry: MSP, Dealership Location: New Jersey, Edison & Sumerset Assignment Type: 3 month contract, potential to extend and or convert to full tme Pay: $30-35 Work Schedule: onsite, 15-20 hours a week Benefits: This position is eligible for medical, dental, vision, and 401(k). IT Field Technician Part-time We're looking for a hands-on IT Field Technician to provide onsite support for end users across multiple locations. What You'll Do: • Troubleshoot hardware, software, and basic network issues, • Deploy and configure laptops, desktops, printers, and peripherals, • Perform system updates and preventative maintenance, • Document and manage tickets in AutoTask, • Support IT rollouts, upgrades, and other technical projects What We're Looking For: • Experience with desktop support and hardware deployments, • Strong troubleshooting and customer service skills, • Ability to work independently in a field support environment, • Experience with ticketing systems (AutoTask is a plus) Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request. IND 005-009

Job Description IT Support Technician (Field & Client Services) Position Overview Atlantic-IT.net is seeking an IT Support Technician to provide onsite and remote support for our clients. This role is ideal for someone with 2-5 years of hands-on IT support experience who enjoys solving technical issues, working directly with end users, and traveling to client locations throughout the local area. Responsibilities • Provide onsite and remote technical support for client environments., • Troubleshoot and support Windows, Microsoft 365, Apple/Mac, and iOS devices., • Install, configure, and maintain desktops, laptops, printers, and mobile devices., • Assist with new user setup, workstation deployments, and technology upgrades., • Document work performed and maintain accurate service tickets., • Deliver excellent customer service while communicating effectively with clients., • Escalate complex technical issues when appropriate. Required Qualifications • CompTIA A+ Certification required., • 2-5 years of hands-on IT support experience., • Minimum 2 years of onsite/field support experience., • Experience supporting:, • Microsoft 365, • Windows operating systems, • Apple macOS, • iPhone/iPad (iOS/iPadOS), • Strong troubleshooting and customer service skills., • Valid driver's license and reliable transportation. Preferred Qualifications • Experience working for an MSP or supporting multiple client environments., • Familiarity with remote support tools and ticketing systems., • Microsoft or Apple certifications are a plus. Compensation & Benefits • $20-$28 per hour based on experience., • Full-time position., • Medical benefits., • Paid Time Off (PTO)., • Opportunities for training and professional growth. Additional Requirements • Ability to travel regularly to client sites throughout the local area., • Ability to lift and move technical equipment as needed. Target Candidate: A hands-on Help Desk Technician, Desktop Support Technician, or Junior Field Technician with 2-5 years of experience. This is not a senior-level engineering role and is best suited for someone looking to continue building their technical skills while supporting a variety of client environments. \nCompany Description Atlantic-IT stands at the forefront of technological innovation as an outsourced IT department and a pioneering technology company. Our mission extends beyond offering comprehensive IT services and support; we are dedicated to driving innovation, integration, and productivity across all technology products and solutions. Specializing in serving organizations without their own internal IT department, we ensure that technology strategies are aligned with and actively propel business goals forward. Our commitment to excellence has made us a trusted partner for a wide range of clients throughout the Tristate area. At Atlantic-IT, we don’t just manage technology needs—we revolutionize how businesses grow and protect their networks through cutting-edge solutions and strategic IT planning. Atlantic-IT stands at the forefront of technological innovation as an outsourced IT department and a pioneering technology company. Our mission extends beyond offering comprehensive IT services and support; we are dedicated to driving innovation, integration, and productivity across all technology products and solutions. Specializing in serving organizations without their own internal IT department, we ensure that technology strategies are aligned with and actively propel business goals forward. Our commitment to excellence has made us a trusted partner for a wide range of clients throughout the Tristate area. At Atlantic-IT, we don’t just manage technology needs—we revolutionize how businesses grow and protect their networks through cutting-edge solutions and strategic IT planning.

Job DescriptionDescription: Technical Support Technician WHO WE ARE: Celerant Technology Corporation is a leading provider of premium, advanced retail management software for retail organizations. Our software, developed in-house, manages all areas of the retail business including point of sale, inventory management, warehouse, distribution, allocation, e-commerce, sales back office, advanced reporting and more. We give retailers the capabilities necessary to run their operation both efficiently and profitably. Celerant is a successful software company that is rapidly expanding. The main headquarters are located in Staten Island, New York, as well as additional satellite offices in Georgia, Oklahoma, Texas and California. Celerant's staff consists of several departments including Marketing, Sales, Development, Quality Assurance Testing, Hardware, Implementation and Training, and Technical Support. For more information, visit us at www.celerant.com. The ideal Technical Support candidate should be detailed orientated, possess the ability to work effectively with co-workers and end users, and exhibit outstanding customer service skills. The position responsibilities include, but are not limited to the following: · Answer telephone calls and or e-mails from customers. Collect appropriate information from customer regarding questions or problems and open Tickets in Ticketing System. · Use SQL server programming to diagnose and solve customer issues · Coordinate with development with strategies to resolve software issues · Use active troubleshooting to resolve hardware or software issues within specified time frames. Document action take, escalate call if necessary · Contact customers to follow up on outstanding issues. Assist with resolution · Coordinate return of merchandise in need of repair, if needed. · Assist with documentation regarding bugs, new products or new solutions. · Other duties as assigned by manager · Advises upper management on product development issues arising from product problems identified through technical support calls with customers. · Develops and implements plans to acclimate existing customer base and introduce new accounts. · Escalate customers expressing a high level of dissatisfaction and work with escalated team. *Please note that your daily duties can change upon the Call Center Managers request to meet business needs. Requirements: The position responsibilities include, but are not limited to the following: · Answer telephone calls and or e-mails from customers. Collect appropriate information from customer regarding questions or problems and open Tickets in Ticketing System. · Use SQL server programming to diagnose and solve customer issues · Coordinate with development with strategies to resolve software issues · Use active troubleshooting to resolve hardware or software issues within specified time frames. Document action take, escalate call if necessary · Contact customers to follow up on outstanding issues. Assist with resolution · Coordinate return of merchandise in need of repair, if needed. · Assist with documentation regarding bugs, new products or new solutions. · Other duties as assigned by manager · Advises upper management on product development issues arising from product problems identified through technical support calls with customers. · Develops and implements plans to acclimate existing customer base and introduce new accounts. · Escalate customers expressing a high level of dissatisfaction and work with escalated team.

Job Description Secur-Serv is a leading managed services provider of IT, print, and hardware services, with a security focus at the core of every service. Secur-Serv provides nationwide, on-site service to businesses of every size, focusing on the financial, manufacturing, transportation, and healthcare industries. Why Secur-Serv? Join Secur-Serv because we are committed to professional and personal growth, working with employees to develop a defined career path and helping them achieve their career goals with internal and external training and tuition reimbursement. We empower our employees to innovate and be a part of solutions that improve processes, systems, and transformation. We recognize and provide an environment where each and every employee can make an impact.. • We have a generous benefits package for our full-time employees, which includes a copay medical plan option, HSA medical plans with employer contributions to your HSA Account, dental, vision, company-paid life insurance, and company-paid short- and long-term disability coverage., • Plan for your future with Secur-Serv’s 401K savings plan with a generous company match. You are vested on your first day of eligibility in the plan., • Explore new training opportunities through our LinkedIn Learning platform and partners to develop your skills and career., • Free wellness and mental health resources via our Employee Assistance Program (EAP) available which is all employees for help with life's stresses and up to three visits with a professional. POSITION SUMMARY The Help Desk Analyst position will provide clinical technical support for physicians, residents, and nurses in Paragon, (PCH, CCS, Emergency Department, and Operating Room Management, etc) and Athena EMR Systems. ESSENTIAL RESPONSIBILITIES • Provide helpdesk phone support and remote support for end-users., • Provide desktop support (hardware & software) for end users on-site, • Monitor servers and follow escalation procedures to on-call analysts for clinical application incidents, system alerts, and network & interface issues., • Perform software installation and upgrades, as needed, • Utilize manual and automated processes/tools to monitor and maintain computing environments., • Assist in supporting backup & restoration processes and procedures., • Assist in the design, deployment, and maintenance of administrative, physical, and technical security controls as they relate to the helpdesk function/user communities., • Ensure that all client process and procedures have been implemented, understood, and followed., • Ensure proper use of client equipment and sensitive security information and reportsREQUIREMENTS, • Minimum of 3yrs helpdesk experience, • CompTIA A+ Certification, • Exceptional interpersonal and customer service skills including deescalating frustrated callers and providing "white glove support" to medical professionals or executives, • Experience using a ticketing system, • Proficient in MS Office & Outlook, • Strong leadership skills, • Ability to explain technical issues to non-technical people, • Strong analytical and problem-solving skills with consistent conclusions, • Familiarity with troubleshooting computer-related problems, specially with interval client computing platforms and network connectivity, • Basic understanding of laws and regulations regarding the EEOC and ADA, • Ability to provide practical solutions to complex problems in an independent work environment, • COVID-19 Vaccination: Must have proof of vaccination and must be fully vaccinated, • COVID-19 Booster Shot: Must have proof of booster shot (when eligible), • Physical Demands:, • Prolonged periods working on a computer, • Must be able to lift and or move up to 15 pounds PREFFERED SKILLS/EXPERIENCE • Management experience WE ARE AN EQUAL OPPORTUNITY EMPLOYER. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. Applicants who have disabilities may request that accommodations be made in order to complete the selection process by contacting our People Department by emailing Hiring@Secur-serv.com or calling 402.697.3039. EEO is the law. To review your rights under Equal Employment Opportunity please visit: www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf. Powered by JazzHR 9jpDXWUtxL

Distribution Center Warehouse Operations Manager Marketing Message Join a leading Middlesex County, NJ organization providing product fulfillment and eCommerce solutions.This is an opportunity to lead warehouse operations, oversee a team, and help drive efficient, safe, and reliable distribution pro

Location: Perth Amboy, NJ 1st Shift: M-F 5am-Finish Pay is between $700 to $900/weekly People want to work at Capstone because of our high-performance culture.We build strong relationships, challenge the status quo, work hard to deliver results, and pay it forward in our communities.Through transpar

Provide efficient and courteous service to customers at all times including asking customers to the check-out.NEVER sign off the register with a customer waiting.Always wait until someone comes to relieve you.Scan and ring customer orders according to company policy including store productivity stan

At Soho House the Treasury & Fin Ops Manager will be in-market lead for treasury operations cash disbursements and related financial controls across the North America business providing the day-to-day link between our North America sites US support office and the Soho Hub our Finance Hub in the

At Johnson & Johnsonwe believe health is everything.Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented treated and curedwhere treatments are smarter and less invasive andsolutions are our expertise in Innovative Medicine and MedTech we are uni

Fri Sat & Sun 7:00 PM -7: 00 AM.Operations Manager (Operations Manager II).The Operations Manager II role has a national salary range of $72000 - $85000.For roles within California the range is $75000 to $95000 and Washington is $80169 to $95000.DHL Supply Chain offers multiple benefits includin

Apply for tomorrows opportunity today with Volt.Volt is immediately hiring for.Pull and stage orders cycle counting.Pull and prepare orders for shipment.Receive verify stage and stock all incoming material.Ensure warehouses are clean organized secure and safe at all times.Basic computer experience (

Met Council is Americas largest Jewish charity dedicated to serving the needy.We fight poverty through comprehensive social services and by treating each client with compassion integrity and respect.Our programs are staffed by experts who help over 350000 clients each year and advocate on behalf of

Thank you for considering a career with the Research Foundation of The City University of New York (RFCUNY).The team at RFCUNY is made up of dedicated talented professionals committed to providing the services that allow CUNY researchers faculty and staff to focus on their intellectual curiosity and

Where state and federal laws/regulations allow, accountable for performing day-to-day non-clinical pharmacy operations, administrative activities; Ensures efficient pharmacy workflow and a positive patient experience.Serves as a full-time certified pharmacy technician.Responsible for operating pharm

At Johnson & Johnsonwe believe health is everything.Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented treated and curedwhere treatments are smarter and less invasive andsolutions are our expertise in Innovative Medicine and MedTech we are uni

Our WW Operations network delivers millions of packages and smiles to Amazon customers every day.We are looking for motivated customer-focused individuals who want to join our team as an Operations this role you will lead and develop a team of salaried and hourly talent.You will be responsible for

At ID Tech Solutions were not just another IT & Low Voltage service providerwere a high-energy award-winning team driven by a shared passion for solving complex technical challenges and making technology seamless for our clients.We work hard innovate fast and foster an environment where every te

We are an AI-led, platform-driven Digital Engineering and Enterprise Modernization partner, combining deep technical expertise and industry experience to help our clients anticipate what’s next.Our offerings and proven solutions create a unique competitive advantage for our clients by giving them

Law firm based in Morris County, NJ seeks an Operations Manager to join their firm.The ideal candidate will have 5+ years of hands-on operations and office administration experience within a law firm, including management experience.The Office Administrator oversees daily operations and personnel ma

Central Transport LLC is one of the nation’s most reliable and technologically advanced LTL (Less-than-Truckload) carriers to date.We are privately owned and have been servicing manufacturing & retail companies of all sizes for almost 90 years now.With over 200 locations around the country, we pri

Edison, Bridgewater, Freehold, Paramus, Jersey City, East Rutherford & Wayne.Founded in Toronto in 2002, Real Fruit Bubble Tea has grown from a single shop into a fast-growing international brand with 140+ locations across Canada and the U.We are driven by a simple mission: to make fresh fruit drink

United States and supports its co-operative members' retail operations, trading under the ShopRite®, Price Rite®, The Fresh Grocer®, Dearborn Markets®, Fairway Market®, Gourmet Garage®, DiBruno Bros.Employing an innovative approach to wholesale business services, Wakefern focuses on helping th

As an Operations Manager in Training, you will play a key role in leading and shaping the Service Operations Department at one or more assigned CarMax locations.This structured development program equips you with the tools and leadership skills needed to manage operations effectively.Training includ

Why Peachstate Hobby Game Distribution?.We are one of the largest board game and TCG distributors in the United States.Our corporate office is based in Sanford, FL.We carry a full line of TCGs, miniatures, board games, card games, RPGs, dice, comics, and gaming supplies from the industry's top manuf

We are a private single-family office based in Englewood, New Jersey.Our office supports both the personal and household administrative needs of the family and the operations of a small in-house investment group focused on long-term portfolio strategy.This is a small, discreet, and high-trust enviro

Our client is a mission-driven nonprofit organization dedicated to delivering meaningful programs and resources that strengthen and support the communities it serves.They are currently looking to add an.The Administrative Assistant will serve as the primary point of contact for visitors, clients, st

We are a fast-growing, high-volume dental organization committed to delivering exceptional patient care while maintaining operational excellence.Our practice supports multiple providers daily and continues to expand through strategic growth, efficient systems, and a strong team culture.We are seekin

The ideal candidate will exhibit high standards, excellent communication skills, and have an ability to take initiative, and prioritize daily tasks.A strong ability to take charge and meet tight deadlines will ensure your success in this multi-faceted role.This role is fully in office, Monday-Friday

Warehouse Associate - Bilingual Mandarin.Perform order fulfillment tasks, ensuring accurate picking, packing, and shipping of products.Maintain organized inventory management practices to ensure stock levels are accurate and up-to-date.Handle materials with care to prevent damage and ensure safety w

Founded in Toronto, Real Fruit Bubble Tea has been committed to making fresh fruit drinks healthy and accessible for anyone to enjoy since 2002.We have over 140+ locations across Canada and USA.As a rapidly expanding business, we want you to join our team and grow with us, and we can build you up fr

Position: Warehouse Operator- Bilingual Mandarin.JINGDONG, we are building one of the world’s most trusted technology and supply chain ecosystems.What began as a bold idea in China has grown into a global business serving more than 700 million active customers.Powered by advanced logistics, innova

National Window Film is a union window film contractor.Our installers are members of IUPAT District Council 21, and we work outside DC21 under the IUPAT National Specialty Agreement for Window Film.The Operations Manager runs NWF day to day.You'll lead union crews, schedule jobs, manage film, vehicl

Manager, Customer Communications Operations.This team runs customer communications for a $2.B personal lines (Auto, Home and Umbrella) insurer on Salesforce Marketing Cloud — email, SMS, mobile, and cloud pages across acquisition, onboarding, service, renewal, and retention.The platform works, the