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Job Description Reports To: Reach One Supervisor Program: Reach One Location: Rockland, NY Hours Per Week: 35 FLSA Status: Full Time, Non-exempt Salary Range: $18-$22 per /hr Summary Description: The Recovery Specialist provides, under minimum supervision, recovery-oriented services for the Reach One initiative in a partnership with two other Mid-Hudson Valley agencies covering four counties. This is a peer position for individuals who are in recovery from a mental illness and have prior experience as recipients of mental health services. Recovery Specialists serve in various capacities to advocate and mentor individuals to become self-sufficient and improve their quality of life based on their own preferences and personal goals. The Recovery Specialist will perform the duties assigned to this position in accordance with the mission of Greater Mental Health of New York, to provide mental health preventive, supportive, treatment, and advocacy services to children and adults in our community. Key Responsibilities: • Engage and assist individuals with psychiatric diagnoses to participate in diverse, person-centered, self-directed services and meaningful activities that promote empowerment and robust recovery., • Provide direct contact, counseling, outreach, curriculum development, group facilitation, mentoring, systems navigation, community oversight, and crisis support as needed to individuals with psychiatric diagnoses., • Deliver peer support locally at libraries, coffee shops, community centers, traditional service environments, shelters, jails, street outreach locations such as bridges and tunnels, at home, etc., • Assist individuals with finding educational opportunities, employment, social activities, and home health integration of services., • Advocate for each person by understanding who the person is now, their life experiences, and their goals for the future. Interview those individuals who are of primary importance to the potential participant., • Assist individuals in understanding and creating Wellness and Recovery Action Plans (WRAPs)., • Work with participants toward their recovery goals, both individually and in group settings in various locations/environments., • Must be cognizant of all relevant employment, educational, housing, entitlement, and social supports in the community and proactively facilitate connection to these services with participants as needed; and, • Complete reports and other documentation in a timely manner as required., • Attend and complete all Greater Mental Health of New York or state-sponsored In-Service Training Programs related to position, program, or agency goals., • Additional related duties as assigned. Key Competencies: • A thorough understanding of the process and possibility of recovery for people diagnosed with psychiatric disabilities., • Honesty, respect for diversity, high personal standards, professional language, and behaviors reflecting such values., • Knowledge of ADA, Mental Health Laws and Systems, Social Security Programs, Work Incentives, Entitlement Programs, Supported Employment, Federal/State/Local Services, laws, and systems related to individuals with disabilities., • Must have demonstrated knowledge of histories, patterns, and issues contributing to mental health and substance abuse recidivism., • Ability to work independently or in a team., • Demonstrated ability to recognize the need for and facilitate connections between consumers and services., • Knowledge of local, statewide, and national disability-related issues and community dynamics., • Excellent written and verbal presentation skills., • Valid driver’s license and ability to drive an agency vehicle. Requirements: • Bachelor’s degree in one of the following areas: Human Services, Social Work, or a related field such as Psychology or Counseling, preferred or an Associate degree with commensurate experience., • A minimum of 2 years’ experience working with individuals with mental health diagnoses., • Advocacy of two or more years preferred., • Bilingual (Spanish/English) capabilities are a plus., • Knowledge of ASL is desirable., • Recipients of mental health services who personally navigated the mental health system., • Completion of Peer Advocacy Training Course preferred but not required., • Must possess a valid driver’s license and be willing to drive to various locations throughout Rockland County., • Ability to sit at a desk and type on a computer, and to converse with others face to face and on the telephone., • Ability to facilitate meetings, workshops, and events as needed, including the ability to field and answer questions from the audience., • Strong computer knowledge: typing, communication tools, scheduling tools, and web browsers., • Proficiency in Microsoft Office suite and database management systems., • Fluency in English (Reading, Writing, Speaking)., • Must be cleared and maintain clearance by applicable regulatory clearances as required., • Legally eligible to work in the United States without sponsorship. Special Considerations: • This is up to a 35-hour per week position with flexibility according to program needs., • Will include some evening and weekend hours., • Primarily in the community, the noise level in the work environment is usually moderate. Mandated Reporter: This is a Mandated Reporter position. The NYS Justice Center legislation defines anyone who has regular and substantial contact with any person with special needs as a “custodian” under the law and, therefore, a mandated reporter. You can be held liable by both the civil and criminal legal systems for intentionally failing to make a report. Greater Mental Health of New York is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Greater Mental Health of New York is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request a reasonable accommodation, contact the Human Resources Department.

Job Description Reports To: Director of Adult Treatment and Rehabilitation Services Program: Personalized Recovery Oriented Services (PROS) Location: Rockland, NY Hours Per Week: 35 per/week FLSA Status: Full Time, Exempt Salary Range: $53,000 - $77,010 annually Summary Description: The PROS Licensed Counselor is a vital member of our team, dedicated to supporting individuals facing mental health challenges. This role requires a candidate with a Master’s degree or higher with licensure preferred (or a valid limited permit). Experience working in a clinical capacity with the mental health population is necessary. This position emphasizes a rehabilitative approach, fostering resilience, hope, and personal growth among program participants. Key Responsibilities: • Assessment & Planning: Collaborate with members to assess their needs and develop personalized recovery plans that focus on individual strengths and goals., • Facilitation: Facilitate 6-8 group therapy sessions a week to support individuals in addressing their emotional, psychological, and interpersonal challenges. PROS Licensed Counselors create a safe and supportive environment where group members can share their thoughts and feelings, learn from each other, and work towards personal growth and healing. Counselors are also responsible for the group curriculum., • Caseload: Maintain a caseload of up to 30 individuals, including meeting them individually., • Resource Coordination: Assist members in navigating community resources and services, ensuring they have access to the support they need., • Advocacy: Advocate for the needs and rights of members within the program and the broader community, ensuring their voices are prioritized., • Documentation: Maintain comprehensive and accurate records of member interactions, progress, and any relevant observations in accordance with program policies., • Team Collaboration: Work closely with a multidisciplinary team, including other therapists and social workers, to deliver integrated care and support to members., • Professional Development: Engage in ongoing training and development to enhance clinical skills and stay informed about best practices in recovery-oriented care., • Participate in a weekend alert list coverage rotation approximately once every 2 months., • Familiarity with and the ability to implement evidence-based practices like CBT, Motivational Interviewing, DBT, etc., • Person-Centered Planning, • Empowerment and Strength-Based Practice, • Understanding of the PROS Model with a clear understanding of the PROS philosophy, Medicaid billing rules, and integration of treatment, support and rehabilitation. Key Performance Indicators (KPIs): • Education: Master’s degree or higher in Social Work, Psychology, Counseling, or other field or equivalent related work experience; relevant certifications required; licensure preferred., • Experience working with mental health populations in a clinical setting., • Communication Skills: Strong verbal and written communication abilities; skilled in building rapport with diverse individuals., • Empathy & Compassion: Demonstrated capacity for empathy, active listening, and providing supportive guidance., • Organizational Skills: Ability to manage multiple tasks and maintain detailed documentation., • Collaborative Spirit: Commitment to working as part of a multidisciplinary team and fostering a supportive environment., • Cultural Competence: Understanding and respect for diverse populations and a commitment to promoting equity and inclusion., • Effective crisis intervention skills., • Strong computer knowledge: typing, communication tools, scheduling tools and web browsers., • Proficiency in Microsoft Office suite and database management systems., • Fluency in English (Reading, Writing, Speaking)., • Must be cleared and maintain clearance by applicable regulatory clearances as required., • Legally eligible to work in the United States without sponsorship. Special Considerations: • Hours per week, reporting structure, and location are subject to change per program needs. Mandated Reporter: This is a Mandated Reporter position. The NYS Justice Center legislation defines anyone who has regular and substantial contact with any person with special needs as a “custodian” under the law and, therefore, a mandated reporter. You can be held liable by both the civil and criminal legal systems for intentionally failing to make a report. Greater Mental Health of New York is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Greater Mental Health of New York is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request a reasonable accommodation, contact the Human Resources Department

Job Description Reports To: VP of Mobile Support Services Program: HOME (Housing Outreach Mobile Engagement) Location: Rockland, NY/Mobile Hours Per Week: 35 FLSA Status: Full Time, Non-Exempt Salary Range: $50,000-$60,000 annually Summary Description: The Clinician (HOME)-Housing Outreach Mobile Engagement is responsible for engaging and supporting individuals identified by Rockland County Department of Social Services as living with behavioral health issues, exhibiting a history of disengagement with formal clinical supports, and lacking stable housing. The Clinician (HOME) will engage clients around therapeutic support and case management style work to enhance overall wellness and help to achieve or maintain stable housing. Key Responsibilities: • Provide direct service, to include: engagement, assessment, therapeutic services, accompanying the client to appointments, removing transportation barriers, and others as needed, • Provide supportive collateral services as needed, such as: residential and housing, care coordination, family education and support, referral to and coordination with other service providers, • Identify and refer clients to appropriate community resources for additional support, • Maintain a caseload of clients as assigned to the HOME staff, • Assist in crisis intervention and response, • Maintain a case record for each client that is up-to-date and complies with all agency, DSS, and other regulatory agency policies and requirements, • Document all direct and collateral services and interventions in a timely manner, • Complete timely and accurate reports as needed, • Ability to engage clients through the development of a therapeutic relationship, • Ability to manage crisis situations and adapt to new or changing conditions, • Comfort and familiarity with field work – providing services in client homes and the community., • Good verbal and written communication skills, • Knowledge of wellness, recovery, alcohol and substance abuse, coping, and relapse prevention strategies related to medical and behavioral health, • Providing billable services to members served by the program on a monthly basis, • Improving health outcomes for clients enrolled in the program, • Moving clients along the stages of change for identified barriers to health, wellness, and maintaining stable housing, • Master’s Degree in Social Work or Mental Health Counseling., • Two years of experience working with individuals with mental health or substance use disorders, • Experience working with diverse populations, • Valid Driver’s License, • Basic computer knowledge: typing, communication tools, scheduling tools and web browsers., • Proficiency in Microsoft Office suite and database management systems., • Fluency in English (Reading, Writing, Speaking)., • Must be cleared by applicable regulatory agencies as required., • Employee may be sitting, performing computer work for extended periods of time., • This position may require a flexible work schedule according to program needs., • Hours Per Week, Reporting Structure, and Location are subject to change per program needs Mandated Reporter: This is a Mandated Reporter position. The NYS Justice Center legislation defines anyone who has regular and substantial contact with any person with special needs as a “custodian” under the law and, therefore, a mandated reporter. You can be held liable by both the civil and criminal legal systems for intentionally failing to make a report. Greater Mental Health of New York is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Greater Mental Health of New York is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact the Human Resources Department.

Job Description Reports To: Coordinator of Children’s Care Management Program: Health Homes Serving Children Location: Rockland, NY Hours Per Week: 35 FLSA Status: Full Time, Non-exempt Salary Range: $44,000 – $54,300 - Bilingual candidates may qualify for additional compensation Summary Description: This is a blended Care Management position, which includes responsibilities under both the traditional Health Homes Serving Children (HHSC) model and High Fidelity Wraparound (HFW), an evidenced based model of care coordination. In addition to standard care management duties, the HFW Care Manager will provide enhanced, family-driven, youth-guided services to high-risk youth through HFW, supporting families in developing individualized, strengths-based action plans and coordinating intensive wraparound services. Our Health Home Serving Children Program provides community-based care management services to children from birth to 21 years of age. The Care Manager is responsible for coordinating the development and implementation of an individualized, community-based plan of social, emotional, and medical services for children and adolescents who have special needs. The work focuses on preventing out of home placements, emergency room visits, and inpatient hospitalizations. The Care Manager provides direct client care services in the community and/or video/phone. The Care Manager will support recovery by providing services that reflect our deeply held values that include the recognition of individual rights of self-determination, choice, shared decision-making and collaboration. When possible, the Care Manager will utilize evidence-based practices; always embracing a trauma-informed and person-centered approach. Responsibilities: * • Provide outreach and engagement to children and families., • Conduct a comprehensive, strengths-based assessment of the child and family and their service needs., • Develop a child and family specific plan of care in collaboration with each family and their care team., • Assist families in securing identified services and advocating to other systems for the provision of these services in an individualized and collaborative manner., • Facilitate the creation of a support network for each child and family; convene regular meetings with the family and care team to monitor progress towards jointly developed goals., • Facilitate ongoing communication among the child, family and community providers., • Provide crisis intervention and stabilization to children and families as needed., • Develop knowledge of and positive relationships with the multiple systems serving families and youth., • Provide 24-hour telephonic crisis intervention services on rotating basis. Competencies: • Must be knowledgeable of behavioral health diagnoses and symptomatology., • The Care Manager must complete the CANS-NY Training and be certified to use the CANS-NY., • Must be able to effectively engage clients and coordinate care with different providers., • Highly organized and self-motivated., • Familiarity with and ability to use an Electronic Health Record system. Key Performance Indicators (KPIs): • Care Manager is expected to complete CANS-NY assessments at enrollment and annually., • Care Manager is expected to meet program productivity standards., • Care Manager is expected to complete documentation in a timely manner, as per Health Homes and agency’s standards. Requirements: • The Care Manager must have a Bachelor’s Degree with two years of relevant experience or be licensed as a Registered Nurse with two years of relevant experience or a Master’s Degree with one year of relevant experience., • Strong computer knowledge: typing, communication tools, scheduling tools and web browsers., • Must be reliable and able to work independently and understand the importance of maintaining confidentiality., • Have and maintain a valid Driver’s License with a driving record that is satisfactory to our insurance carrier., • The Care Manager must maintain a current NYS Defensive Driving certification., • The Care Manager must be cleared NYS Justice Center through fingerprinting for a Criminal History Records search., • The Care Manager must be cleared by the Justice Center for the Protection of People with Special Needs Staff Exclusion List (SEL) and the New York State Medicaid Exclusion List., • The Care Manager must be cleared by the NYS Office of Children and Family Services (OCFS) for instances of child abuse and/or neglect., • The Care Manager must be legally eligible to work in the United States without sponsorship., • Fluency in English (Reading, Writing, Speaking)., • Fluency in Spanish preferred but not required. Special Considerations: • Hours per week, reporting structure, and location are subject to change per program needs. Mandated Reporter: This is a Mandated Reporter position. The NYS Justice Center legislation defines anyone who has regular and substantial contact with any person with special needs as a “custodian” under the law and, therefore, a mandated reporter. You can be held liable by both the civil and criminal legal systems for intentionally failing to make a report. Greater Mental Health of New York is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Greater Mental Health of New York is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request a reasonable accommodation, contact the Human Resources Department.

Job DescriptionDescription: Up to 40 hours a week Join Our Growing Ophthalmology Team as an Ophthalmic Technician! Our established multi-specialty Ophthalmology group is seeking a skilled professional to join our friendly and dedicated team. If you're passionate about providing exceptional patient care and eager to grow in a supportive environment, we want to hear from you! Your Impact: • Elevate patient care: Work closely with our ophthalmologists to gather comprehensive patient information, ensuring accurate diagnoses and personalized treatment plans., • Master ophthalmic testing: Conduct thorough preliminary examinations, including visual acuity, pupillary responses, and more., • Perform advanced diagnostics: Administer a range of diagnostic tests, such as OCT, perimetry, and ophthalmic photography., • Assist in surgical procedures: Support ophthalmologists during minor surgeries, laser procedures, and crosslinking., • Streamline patient flow: Efficiently manage patient flow in clinic and imaging rooms, collaborating with clinical staff., • Administer eye drops: (Certification Required), • A passion for patient care and a commitment to excellence., • Exceptional attention to detail and strong organizational skills., • Excellent communication and interpersonal abilities., • Ability to thrive in a fast-paced, team-oriented environment., • Proven experience as an Ophthalmic Technician., • Knowledge of medical office procedures., • Ability to perform indirect activities, administrative tasks and any other assigned duties that contribute to the efficient & high-quality performance of the medical practice., • Reliability and a strong work ethic., • Ability to work collaboratively with a diverse team., • Proficiency in data entry and typing. We Care: We prioritize patients, colleagues, and families with compassionate, leading care and treat all with dignity and respect. We Collaborate: We work together with patients, seeking diverse input to share and grow innovative ideas. We Elevate: Committed to excellence, we exceed expectations by delivering leading eye care research, innovation, education, and outreach. Refocus is an equal opportunity employer and we value diversity. Requirements:

Only Need Basic Typing Skills/Computer/Internet Part/Full-Time At Your Schedule.

Make up to $400-$700/Wk at Home.

Make $3k+/Month Typing at Home.

Overview: Interstate Waste Services is the most progressive and innovative provider of solid waste and recycling services in the country! We primarily service Northern New Jersey, Southern New York State, New York City, Connecticut, with a state-of-the-art rail served landfill located in Ohio. We cater to a diverse range of residential, industrial and commercial customers. Our mission has always been to provide our customers with the highest quality waste, recycling and environmental services, while keeping focus on employees, customers and environmental safety. What makes our company culture unique is we have mastered the ability to balance the standards of a large corporate company while maintaining our small business family style culture Essential Job Functions: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned.: • Maintain compliance tracking of training and medical information for all field employees (approximately 1,000- 1,500 employees), • Process all training certificates and sign in sheets to ensure it is properly tracked in the training matrix and employee electronic folders., • Organize printed training documentation across multiple locations within a streamlined, digital database, • Create and manage training cards/documentation as needed for work in NYC., • Support reporting of training documentation to regulatory agencies, • Develop a positive working relationship with both internal and external customers., • Administrative duties including filing, typing, mailing, phone communication, etc., • Performance of other duties and responsibilities as required by management. Requirements and Qualifications::, • High School Diploma/ GED, • Strong analytical and organizational skills with the ability to adapt to a fast-paced work environment., • Excellent in-person and digital communication skills, • Proficient in Microsoft Office (Outlook, Word, Excel, PPT) Bonus: This role not bonus eligible. Benefits: IWS employees are eligible to participate in our benefits plan. Should an employee choose to participate, they can choose from a range of benefits to include, but is not limited to, health insurance, retirement savings benefits, paid vacation and holidays, as well as access to numerous voluntary benefits. Any coverages for health insurance and retirement benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents. Interstate Waste Services provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Salary Range Minimum: USD $21.63/Hr. Salary Range Maximum: USD $28.84/Hr.

Work From Home Data Entry Position Open In Spring Valley, NY (Must Have Computer Access).

Job Description Arc of Rockland Position Title: Medical Assistant Founded in 1954, The Arc Rockland provides vital supports and services to people with intellectual and developmental disabilities (IDD) enabling them to remain in their communities. The Arc Rockland provides a comprehensive range of services to people, from early childhood education, into adulthood, and through their senior years. POSITION SUMMARY: Perform administrative and certain clinical duties under the direction of office manager, nurse practitioner and/or physician. Administrative duties may include scheduling appointments, maintaining medical records, billing, and coding information for insurance purposes, and obtaining prior authorizations. Clinical duties may include taking and recording vital signs and medical histories, preparing patients for examination, drawing blood, and administering medications as directed by physician. POSITION QUALIFICATIONS: Minimum Education: High school diploma or equivalent; graduation from a medical assisting program accredited by CAAHEP or ABHES preferred. Minimum Experience: At least 1 year experience in an outpatient setting. Experience working with people with intellectual disabilities is preferred. Knowledge/Skills/Abilities (KSAs): Must be able to perform CPR; effective communication skills, including active listening in order to understand and accurately record patient issues and specifications; organizational and clerical skills; possess medical knowledge and knowledge about safety and sanitation in a healthcare environment; strong computer skills to facilitate use of an EMR for documentation, etc. Understand, speak, and write English language. Required Certification/Registration: CMA (AAMA) certification preferred. Physical Requirements: Must be able to squat/kneel on the floor and execute compressions to perform CPR; prolonged periods of sitting; have visual acuity to read computer screen text and all modes of correspondence; have hearing acuity to accurately hear and interpret speech in person and over telephone at normal volumes; typing dexterity, speed, and accuracy to document all activity and utilize an Electronic Medical Health Record system. Working Conditions: Frequent contact with patients/ individuals in program. Environmentally controlled; office space for private patient consulting sessions Corporate Compliance: Employees must comply with agency or governing body rules, regulations and policies and procedures. Any employee who witnesses or learns about a violation or possible violation of agency or governing body rules, regulations or policies and procedures is required to immediately report this to his/her supervisor or the agency’s corporate compliance officer. SPECIFIC JOB DUTIES AND RESPONSIBILITIES The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Employees may be required to perform other job-related duties as instructed by the Supervisor, subject to reasonable accommodations. ESSENTIAL FUNCTIONS 1 Perform various front desk operations such as greeting patients and performing Check in/Check out functions; scheduling and confirming of appointments as well as verifying insurance and collecting co-pays and/or payments on account balances. Ensure friendly communication to facilitate the collection of documentation and information for new patients or additional services for existing patients. Create new patient records; answer phones and take messages. 2 Obtain prior authorizations for insurances and forward information to billing company to ensure services are covered prior to being rendered. Conduct any necessary follow up. 3 Prepare patients for the health care visit by directing and/or accompanying them to the exam room and helping them position themselves for the exam. 4 Assist Physician during examination by verifying patient information by interviewing patient and/or caregiver; reviewing and recording medical histories; taking vitals, height, and weight; confirming chief complaint and purpose of visit. 5 Support patient care delivery by helping providers prepare laboratory specimens; performing basic laboratory tests on premises; drawing blood; disposing of contaminated supplies; sterilizing medical instruments; taking EKGs; removing sutures and changing dressings. 6 Educate patients/caregivers by providing medication and diet information, instructions and answering questions. 7 Complete electronic health records by recording patient examination, treatment and test results as well as generate revenues by recording billing/coding information for services rendered. ADDITIONAL RESPONSIBILITIES 1 Perform other related clerical and medical assistant duties as requested.

Full Time or Part Time Positions Available Spring Valley, NY.

Job DescriptionRequisition Title: Digital Support Representative - INTERNAL ONLY (048D6) US-NJ-RockleighDescription Volvo Digital Support Representative (Internal Only) At Percepta, we bring first-class service across each market we support. As a Volvo Digital Support Representative in Mahwah, NJ, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture What You’ll Be Doing Associates on this team provide world-class customer service by resolving customer complaints, making outgoing survey calls, addressing customers’ questions regarding their vehicle and more. Represents Volvo Cars North America to Volvo owners in a professional, caring manner. Maximizes opportunities by coordinating efforts to handle/resolve customer contacts utilizing available Region/Retailer personnel and resources to increase customer satisfaction and retention. During a Typical Day, You’ll · Perform all Customer Care Representative responsibilities with consistent reliability. · Ability to maneuver through various systems to provide the dealer / customer with prompt, courteous and accurate information including: · Accurately respond to customer inquiries. · Document customer contacts. · Initiate outbound contacts as appropriate. · Provide on-line support for applications. · Utilize available resources to respond to internal and external customer inquiries. · Help identify process improvements and best practices for the team. · As applicable, answer email inquiries, etc. within required time frames in a professional manner with accurate and timely information. · Identify and report all concerns regarding the program to the appropriate Sr. Business Analyst, Team Leader, or Manager. · Meet or exceed performance expectations including but not limited to productivity, accessibility, and quality assurance. · Adhere to, and support all Percepta and client ISO, Quality Systems, Q1 initiatives and company policies and procedures. · Attend and participate in team meetings. · Act as a brand ambassador of Volvo Cars by monitoring, engaging, and responding to all specified activity in social listening tool / digital engagement. Example, direct messages on Facebook & Twitter, hashtag conversations relevant to our brand, Instagram direct messages, comments & tags etc. · Act as a direct point of contact for customers ensuring customers are assisted properly and that all their questions and concerns are addressed in a timely manner. · Handles inbound customer inquiries / complaints via Facebook, Twitter, Instagram, Quiq and other social platforms. · Advises of any trends or concerns with customer handling (or product/service-related issues) to the Customer Care Center Manager, Supervisor, Team Leader and/or appropriate Field Manager for action. · Responsible for proper documentation and coding in our proprietary software. · Authority to handle customers who contact Volvo to facilitate resolution of their issues. · Complete additional tasks/projects as needed. What You Bring to the Role · College degree preferred, or equivalent work experience. · 3-5 years of relevant work experience · A passion for at least one of the three items below is important because we are seeking people who want to build a career that is aligned with their interests. o Exceptional customer service o Automotive Industry o Cutting edge technology What You Can Expect · Pay rate of $23.00 per hour · Competitive Salary with Incentives · Health/Dental/Vision/Life Insurance · Flexible Spending Account (FSA) and Health Savings Account (HSA) · 401(k) with company match · Vacation/Sick Time and Paid Holidays · Tuition Reimbursement · Employee Assistance Program · Employee Discount Program · Training and Development Programs (Percepta College) · Employee Rewards Program (Perci Perks) A Bit More About Your Role • Shift: 12 pm to 9 pm Thursday to Monday, • Excellent customer service ability., • Ability to maneuver through various systems to provide the dealer accurate information., • Displays professionalism and positive attitude., • Ability to effectively communicate with customers, managers and co-workers., • Ability to sway the opinion of others through verbal and/or written correspondence, • Ability to adapt communication style to fit the style of others, • Ability to diagnose issues quickly and resolve with patience and empathy, • Willingness to take on new assignments., • Good reliability., • Ability to multi-task., • Ability to work well under pressure, • Active listening skills, • Strong multi-tasking skills, organizational, time management, planning and problem-solving skills, • Self-sufficient, resourceful and works well with minimal supervision, • Excellent communication skills – both verbal and written word, • Passionate and confident over the phone or through chat, • Savvy and demonstrates creative solutions, • Present a professional and polished yet friendly Established in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty to its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support. Our values are the heartbeat of our organization, and we live, breathe, and play by them daily. At Percepta, we: • Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow., • Service beyond self – We serve others—clients, customers, and teammates—with care and integrity in every interaction., • Leave it better – We take ownership and leave every process, person, and place better than we found it., • Win together – We succeed as one—celebrating, supporting, and showing up for each other. #LI-onsite

Job DescriptionRequisition Title: Bilingual Spanish Volvo Tier I Frontline Support Representative (046DB) US-NJ-MahwahDescription At Percepta, we bring first-class service across each market we support. As a Bilingual Spanish Tier 1 Volvo Frontline Support Representative in Mahwah, NJ, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture. What You’ll Be Doing The Volvo Tier 1 Frontline Support Representative provides world-class, exceptional customer service by coordinating towing and roadside assistance, resolving customer issues, and answering vehicle-related questions. Representing Volvo Cars USA, the Representative ensures customer satisfaction through a professional, caring approach always. During a Typical Day, You’ll · Coordinate towing and roadside assistance for Volvo car owners. · Deliver high-quality customer support via inbound and outbound voice calls, emails, SMS, and chats · Navigate systems efficiently to provide accurate, timely, and courteous manner · Document and all customer interactions in the appropriate systems · Assist customers with product-related inquiries using all available resources · Take ownership of resolving customer issues within authority, ensuring customer satisfaction · Escalate complex issues to Tier 2 support or management when necessary What You Bring to the Role Education · High School diploma required, College degree a plus Experience · 1-3 years of relevant call center/customer service work experience preferred Skills · Bilingual in Spanish and English required - must pass assessments, written and oral. · Roadside dispatching or emergency response experience preferred · Ability to work both independently and as part of a team · Strong decision-making skills, using logic and intuition · Excellent organizational skills · Excellent communication skills, both written and verbal · Comfortable communicating via phone, email, text, or other written forms, adjusting style as needed · Creative problem-solving and troubleshooting abilities · Speed and accuracy in typing What You Can Expect · Total of $23.00 per hour. Base pay of $21.00 per hour plus $2.00 per hour for the bilingual premium. · The facility is inviting, with a coffee bar, a gym, a cafeteria, and great work culture. · Health/Dental/Vision/Life Insurance · Flexible Spending Account (FSA) and Health Savings Account (HSA) · 401(k) with company match · Vacation/Sick Time and Paid Holidays · Tuition Reimbursement · Employee Assistance Program · Employee Discount Program · Training and Development Programs (Percepta College) · Employee Rewards Program (Perci Perks) Additional The position is working fully onsite in Mahwah, NJ. Must live within a commutable distance to the office. The hours of operation are 6 am to 9 pm, 7 days a week. Full-time hours are available. About Percepta Established in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty for its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support. Our values are the heartbeat of our organization, and we live, breathe, and play by them daily. At Percepta, we: · Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow. · Service beyond self – We serve others—clients, customers, and teammates—with care and integrity in every interaction. · Leave it better – We take ownership and leave every process, person, and place better than we found it. · Win together – We succeed as one—celebrating, supporting, and showing up for each other. · Deliver remarkable – We go beyond expectations to create bold, meaningful moments that stand out. Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way. Please note that neither Percepta nor any of the agencies that recruit on our behalf will ever ask for any payments or personal information such as bank account details from applicants at any point in the recruitment process. #LI-onsite

Job DescriptionRequisition Title: Bilingual Spanish Customer Support Representative (Volvo Car USA) (046SU) US-NJ-MahwahDescription At Percepta, we deliver award-winning services for every stage of the automotive and mobility customer journey. As a Bilingual Spanish Customer Support Representative (supporting Volvo Car USA) working on-site in Mahwah, NJ, you’ll become part of a community that values your success, supports your career growth, and celebrates your contributions. What You’ll Be Doing The Bilingual Spanish Customer Support Representative provides world-class, exceptional customer service by coordinating towing and roadside assistance, resolving customer issues, and answering vehicle-related questions. Representing Volvo Cars USA, the representative ensures customer satisfaction through a professional, caring approach. During a Typical Day, You’ll • Coordinate towing and roadside assistance for Volvo car owners., • Deliver high-quality customer support via inbound and outbound voice calls, emails, SMS, and chats, • Navigate systems efficiently to provide accurate, timely, and courteous manner, • Document and all customer interactions in the appropriate systems, • Assist customers with product-related inquiries using all available resources, • Take ownership of resolving customer issues within authority, ensuring customer satisfaction, • High School diploma required; College degree is a plus, • Bilingual in Spanish and English is required - must pass assessments, written and oral., • A minimum of one (1) year of previous customer service call-handling experience, • Roadside dispatching or emergency response experience is preferred, • Ability to work both independently and as part of a team, • Strong decision-making skills, using logic and intuition, • Excellent organizational skills, • Excellent communication skills, both written and verbal, • Experience communicating via phone, email, text, or other written forms, adjusting style as needed, • Creative problem-solving and troubleshooting abilities, • Starting hourly rate of $23 per hour ($21 base plus $2 bilingual premium), • Health/Dental/Vision/Life Insurance, • Flexible Spending Account (FSA) and Health Savings Account (HSA), • 401(k) with company match, • Vacation/Sick Time and Paid Holidays, • Tuition Reimbursement, • Employee Assistance Program, • Employee Discount Program, • Training and Development Programs (Percepta College), • The position is working fully onsite in Mahwah, NJ. Must live within a commutable distance to the office. Established in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty for its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support. Our values are the heartbeat of our organization, and we live, breathe, and play by them daily. At Percepta, we: • Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow., • Service beyond self – We serve others—clients, customers, and teammates—with care and integrity in every interaction., • Leave it better – We take ownership and leave every process, person, and place better than we found it., • Win together – We succeed as one—celebrating, supporting, and showing up for each other.

Job DescriptionRequisition Title: Bilingual French Customer Support Representative (Volvo Car USA) (046SS) US-NJ-MahwahDescription At Percepta, we deliver award-winning services for every stage of the automotive and mobility customer journey. As a Bilingual French Customer Service Representative (supporting Volvo Car USA) working hybrid in Mahwah, NJ, you’ll become part of a community that values your success, supports your career growth, and celebrates your contributions. What You’ll Be Doing The Bilingual French Customer Service Representative provides world-class customer service by dispatching tows and roadside providers to customers, resolving customer complaints, and addressing questions regarding their vehicles. The representative also presents Volvo Car USA to its owners in a professional, caring manner. During a Typical Day, You’ll • Coordinate towing and roadside services for owners, • Provide the highest level of customer support through omnichannel solutions (voice calls, emails, chat, and SMS), • Answer questions for Volvo Car owners and prospects about product purchases or familiarization, • Handle customers who contact Volvo to facilitate the resolution of their issues, • Make all reasonable efforts to ensure customer satisfaction, • Escalate unresolvable or beyond the scope of authority issues to senior team members, • Responsible for proper documentation and coding in Volvo's proprietary software, • Advise Customer Care Center Manager, Supervisor, Team Leader, and/or appropriate Field Manager of any trends or concerns with customer handling, or product/service-related issues for action, • A high school diploma is required, • Bilingual in French and English is required; must be able to pass written and oral assessments in both languages, • A minimum of one (1) year of previous customer service call-handling experience, • A genuine interest in providing excellent customer service, • Experience working with a fast-paced and dynamic team, resolving challenges optimistically, • Roadside dispatching or emergency call response experience is preferred, • Experience working both independently and in a team environment, • Independent work experience, including using logic and intuition to reach appropriate conclusions, • Excellent written and oral communication skills required, • Excellent communication skills; Passionate, confident, and comfortable over the phone or through emails, text, or other forms of written communication, adapting communication style to fit the style of others, • Speed and accuracy when typing, • Ability to diagnose issues quickly and resolve them with patience and empathy, • A broad knowledge of the automotive business is preferred, • A strong, professional, and polished customer focus, awareness, and sensitivity, with the ability to gain the trust and respect of colleagues and customers, • Excellent decision-making skills, • Ability to work well under pressure, • Starting hourly rate of $23 per hour ($21 base plus $2 bilingual premium), • Health/Dental/Vision/Life Insurance, • Flexible Spending Account (FSA) and Health Savings Account (HSA), • 401(k) with company match, • Vacation/Sick Time and Paid Holidays, • Tuition Reimbursement, • Employee Assistance Program, • Employee Discount Program, • Training and Development Programs (Percepta College), • Full-time, Permanent (40 hours a week), • Equipment is provided, • Paid training (Monday - Friday, 8:00 AM - 5:00 PM ET for approximately 3-4 weeks), • The center is a 24/7/365 operation Established in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty for its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support. Our values are the heartbeat of our organization, and we live, breathe, and play by them daily. At Percepta, we: • Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow., • Service beyond self – We serve others—clients, customers, and teammates—with care and integrity in every interaction., • Leave it better – We take ownership and leave every process, person, and place better than we found it., • Win together – We succeed as one—celebrating, supporting, and showing up for each other.

Job Description JOB SUMMARY: The Quotations Clerk performs various clerical duties, processes inquiries and assists all members within the Quotations Department in order to maximize the efficiency of the department to provide quotations in a timely and efficient manner. ESSENTIAL DUTIES AND RESPONSIBILITIES: • Oversee the flow of paperwork including new inquiries, quotations, customer specifications, orders and other documents., • General office duties KNOWLEDGE, SKILLS AND ABILITIES: • Knowledge of Microsoft Word and Excel, • Proficient typing skills, • Work and interface with all management levels, • Possess excellent verbal and written communication skills, • Work with minimum supervision EDUCATION AND WORK EXPERIENCE: • High School graduate Company DescriptionThe Okonite Company was founded in 1878, making it one of the original insulators of electrical wire and cable in the United States. Earliest customers included Samuel F.B. Morse for his telegraph network and Thomas A. Edison for the Pearl Street Generating Station, the nation's first, built in New York City in 1882. In June 1976, Okonite became the largest company in the United States to be owned by its employees through an Employees' Stock Ownership Trust. As such, Okonite employees have a unique vested interest in the quality and service we provide. Today, Okonite is headquartered in Ramsey NJ, approximately 30 miles northwest of New York City. At our six (6) manufacturing facilities, we make cables that range from 300V to 345kV insulated products that include Instrumentation, Power and Control, Medium Voltage, and High Voltage cables. Okonite serves a multitude of markets including Electric Utility (Distribution, Transmission, and Generation including fossil and nuclear), Oil & Gas (refineries and production platforms), Chemical, Military bases, Railroad, Transit and Pulp & Paper. In addition, we provide cables to various other industrial customers in areas of Hospitals, Colleges & Universities, Water Treatment Plants and Data Centers. With today's focus on renewable energy, Okonite cables can be found at Wind Farms, Solar Farms, and Biofuel generating facilities.The Okonite Company was founded in 1878, making it one of the original insulators of electrical wire and cable in the United States. Earliest customers included Samuel F.B. Morse for his telegraph network and Thomas A. Edison for the Pearl Street Generating Station, the nation's first, built in New York City in 1882. \r\n\r\nIn June 1976, Okonite became the largest company in the United States to be owned by its employees through an Employees' Stock Ownership Trust. As such, Okonite employees have a unique vested interest in the quality and service we provide. \r\n\r\nToday, Okonite is headquartered in Ramsey NJ, approximately 30 miles northwest of New York City. At our six (6) manufacturing facilities, we make cables that range from 300V to 345kV insulated products that include Instrumentation, Power and Control, Medium Voltage, and High Voltage cables. \r\n\r\nOkonite serves a multitude of markets including Electric Utility (Distribution, Transmission, and Generation including fossil and nuclear), Oil & Gas (refineries and production platforms), Chemical, Military bases, Railroad, Transit and Pulp & Paper. In addition, we provide cables to various other industrial customers in areas of Hospitals, Colleges & Universities, Water Treatment Plants and Data Centers. With today's focus on renewable energy, Okonite cables can be found at Wind Farms, Solar Farms, and Biofuel generating facilities.

Job Description A Sales Assistant provides support to the Sales Department by handling incoming communications from dealers and District Sales Managers (DSM’s). Heavy customer contact will include order processing via email, phone, and fax and delivering exceptional customer service. This position involves high-volume interaction with external partners and requires attention to detail, organizational skills, and a proactive attitude. ESSENTIAL JOB FUNCTIONS • Enter and process all dealer orders by telephone, email, fax, or voicemail, • Respond to dealer and DSM inquiries regarding order status, product availability, pricing, special promotions, and shipment tracking (UPS)., • Some filing QUALIFICATIONS AND REQUIRMENTS • Good phone voice and pleasant manner necessary, • Minimum education – High School Diploma, • 1–2 years’ experience in a customer service or administrative support role, ideally in a sales/customer service environment. SKILLS • Possess excellent written and verbal communication and interpersonal skills, • Detailed oriented, good problem solving skills and good math aptitude, • High level of accuracy needed and good data entry skills for email and faxed orders, • Ability to prioritize and multi-task in a fast-paced environment., • Typing 50WPM preferred., • Good listening and speaking skills for effective telephone communication, • Proficient in Microsoft Office, especially Excel and Outlook., • Positive, team-oriented attitude with flexibility and problem-solving capabilities. PERSONAL CHARACTERISTICS • Must be a team player and have the ability to work within a group environment, • Positive attitude, helpful, enthusiastic, resourceful, and flexible, • Friendly, courteous, and professional phone and email manner., • Strong listener with a helpful and proactive approach., • Ability to thrive in a collaborative team environment. DUTIES AND RESPONSIBILITIES • Process all incoming orders, • Handle new accounts and termination paperwork, as well as paperwork for dealer address, etc. changes, • Process price adjustments and other credit / debit related paperwork, • Maintain and update internal spreadsheets and participate in occasional Excel projects., • Delivering superior customer service is the #1 duty and responsibility, • Draft professional correspondence and reports., • Perform general administrative duties including filing, documentation, and data entry., • Uphold a strong commitment to delivering superior customer service in every interaction. Monday-Friday, 8:30 am- 5:00 pm, fully onsite.

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