Community Manager
2 days ago
Fort Worth
Job Description POSITION: Community Manager REPORTS TO: Regional Manager COMPENSATION: Hourly, plus Benefits and Bonus eligibility LOCATION: Sansom Ridge - 3100 La Junta St, Sansom Park, TX 76114 & Sansom Bluff - 2900 La Junta St, Sansom Park, TX 76114 SUMMARY As a Community Manager of an affordable housing asset, you are primarily responsible for protecting, maintaining, and enhancing the value of the community while also maximizing the living experience for residents and the community. This is accomplished by effectively directing and coordinating the community's overall operational activities. Your thorough knowledge of affordable housing standards and procedures, coupled with your outstanding customer service make you the leader of an effective team. RESPONSIBILITIES (Including but not limited to): • Demonstrate a positive, professional, and client-oriented attitude about the company with team members, residents, clients, and the public., • Strive for improvements in community performance to meet or exceed annual financial and operational goals., • Direct the day-to-day activities of loss prevention, risk management, safety/security, maintenance, marketing,leasing,and ongoing facility upkeep., • Develop working income foroperatingthe property, by managing cash flow requirements and leasing strategy., • Conducts regular onsite audits consisting of sampling tenant files to ensure compliance with program documents, financing restrictions, LIHTC requirements, HUD Regulations, TDHCA Regulations, and TAA requirements., • Conducts regular audits of work order processing, unit turnaround time reviews, EIV requirements, reasonable accommodation policies, move-ins/outs, recertifications, lease renewals, interims, denials, waitlists, etc., • Observes general operations of the community,in accordance withall HUD guidelines and regulations, TDHCA regulations, other governing entities, SAHA Policies, and Procedures., • Bring non-compliance issues to the attention of the Portfolio Manager andinitiatecorrective action when necessary, • Facilitate all required housing inspections and follow up with any citations or requests, • Analyze and produce monthly financial statements including operating variances from budget, cashmanagementand strategies for collection of receivables., • Maintain complete andaccuratecommunity files and records, including finalized audits to ensure lease data has been input correctly into management software., • Coordinate collection and documentation of all revenues following lease obligations of residents., • Engage, contract,superviseand approve invoices for all goods/servicesrequiredtomaintainthe community., • Successfully lead on-site maintenance technicians, officestaffand leasing team members., • Manage resident relations as they pertain to coordinating requests for repairs and maintenance, understanding of rent charges, leaseissuesand other resident concerns., • ParticipateandmonitorTeam MembersinSolidagotraining. QUALIFICATIONS • At LeastFour (4)yearsofproperty managementexperience. Must have a strong working knowledge of leasing, marketing, construction, residentiallaw,and resident relations,specificto the Affordable Housing Industry., • Thorough knowledge of HUD, LIHTC, TDHCA, TAA, low-income housing tax credit, tax-exemptbond,and other affordable housing programs., • Working knowledge of property management software; OneSite is preferred., • Working knowledge of Microsoft Office Word, Excel, andthe Google platform., • Ability to analyze a monthly financial statement and prepare detailed budgets and operating forecasts., • Ability to note deviations from financialplan,determinecauses andto providerecommendations to the company on required action plans., • Strong written and verbalcommunicationsskills., • Ability to understand and carry outindustry specificwritten and oral direction. Positive, innovative approach to problem solving., • Present ideas in a clear, concise, understandable, and organized manner; negotiate, persuade, andmodifyopinion to reach the organization's goals., • Ability to work independently as a project leader and team member. Ability to relate well with others even while working at a distance or remotely., • Ability to work efficiently with high accuracy, attention to detail, and follow through., • Excellent time management and general organization skills., • Neat, professional appearance., • Strong client relations skills andprevioussupervisory experiencearerequired., • Ability to embody theSolidagoStandards. BENEFITS • Medical, Dental, and Vision Insurance, • Health Savings Account (HSA) and Flexible Spending Account (FSA), • Paid Time Off (PTO), • Paid Holidays, • Dental, • 401k Retirement Plan, • Employee Assistance Program (EAP), • Competitive bonus structure, • Ancillary Benefits: Pet Insurance, Gym Membership Reimbursement, ParentalLeaveetc. WORK CONDITIONS You are required to work both inside and outside of the office and in all areas of the residential property, including amenities, and have frequent exposure to outside elements where temperature, weather, odors, and landscape may be unpleasant and/or hazardous. PHYSICAL DEMANDS To successfully perform the essential functions of this role, the team member must be able to engage in routine physical activities such as standing, walking, climbing, stooping, squatting, and using hands for typing and handling materials. The position requires the ability to access all areas of the property—both interior and exterior—in varying weather conditions, including rain, snow, heat, and wind. Team members must be capable of lifting or moving items up to 20 pounds and possess adequate visual abilities, including close and distance vision, color and peripheral vision, depth perception, and the ability to adjust focus. Occasional travel may be required for training, property support, or other job-related needs. This job description is not intended to be an exhaustive list of all duties. Team members are expected to follow additional instructions and perform other related tasks as assigned by their Team Leader. Additional responsibilities/tasks within the position's purpose may be assigned. LDG Development LLC & its affiliates reserve the right to change job descriptions at any time, with or without prior notice, based on business conditions/needs. Rev. 9. 2025