Women's Resident Manager - Anaheim
18 days ago
Anaheim
Job Description ABOUT THE ARC The Salvation Army (TSA) Adult Rehabilitation Center (ARC) is a no-fee program to assist men & women in their journey to complete our rehabilitation program. We are grateful for the contributions our valued employees make toward the maintenance and effectiveness of the programs. The organization is indebted to and dependent on the diligence and devotion of its employees. ABOUT OUR PROGRAM TEAM Become part of the dedicated team at The Salvation Army! Together we can continue to serve and impact our local community, through the commitment to “Do The Most Good” at our Anaheim ARC, which supports the Adult Rehabilitation Program. This is an opportunity to promote a positive shopping/donor experience, enhance customer service, problem-solving, and teamwork skills while contributing to the success of our Program and its participants. EMPLOYEE BENEFITS OFFERED • Opportunity for career growth, • Paid time off, • Medical, Dental, and Vision, • Wellness Program Incentives, • Retirement Plan, • Optional benefits, including Pre-paid Legal Service, AFLAC, Pet Insurance, • Employee Assistance Program (EAP), • Employee Store Discounts, • Great Work Perks Discounts (Amusement Parks, Museums, Services, and more!) FACILITY MANAGEMENT • Ensure proper maintenance of grounds and buildings, scheduling needed repairs and other maintenance work within guidelines provided by the Administrator for Program., • Provide routine supervision of residence desk (where applicable), canteen, laundry, and janitorial staff including such training as needed in canteen operations, laundry operations, proper phone procedures and customer relations for reception desk, and appropriate safety requirements for cleaning supplies., • Supervise inside and outside workers for special projects or repairs., • Provide orientation of new beneficiaries and communicate all program and residence requirements., • Assign rooms/beds including private rooms in accordance with set procedures. Conduct random locker checks as required by review standards, but not less than once per month., • Monitor, facilitate, supervise beneficiary activities including prescription medications, house meetings and devotions, and adding items to Personal Property Statements., • Provide short-term crisis counseling., • Provide recreational programming for residents. Participate in all activities at the residence, maintaining open relationships with all beneficiaries., • Supervise and/or administer Breathalyzer testing when requested by Program staff or when beneficiaries return to the residence., • Oversee urine test specimen collection; ensure proper security procedures are followed including labeling and transport., • Act as a role model for beneficiaries, both as a resident of the ARC and as an individual in recovery, via personal conduct, appearance and general behavior., • Prepare and submit ARCC-210 forms in accordance with current policies as required., • Make security rounds each evening after retiring., • Ensure that fire drills in the residence are conducted and documented on a regular basis (minimum 2 times annually)., • Maintain good order and discipline without favoritism in accordance with ARCC policies., • Discharge, when appropriate, those beneficiaries whose behavior warrants such a consequence., • Help coordinate special events at the facility in cooperation with the Administrator for Program. These events include (but are not limited to) holiday events, retreats, intern dinners, and others as scheduled., • Drive a Salvation Army passenger van as part of regular duties; this may include transporting beneficiaries to/from Work Therapy Units (WTU) including stores; outside meetings; Chapel, and other appointments., • Maintain necessary records and statistics as directed., • Coordinate vacation time with Administrator for Program in advance to ensure that coverage for all functions is provided., • Know ARC Safety Regulations for the residence and ensure that staff and beneficiaries follow these requirements., • Maintain confidentiality in accordance with established policies and laws to help maintain program integrity., • Overtime. All overtime must have prior written approval of the Administrator for Program., • Problem Solving - Identify and resolve problems in a timely manner; gather and analyze information skillfully and develop solutions., • Customer Service - Manage difficult and/or emotional beneficiaries, colleagues and/or stakeholders; promptly address their needs to ensure mutually satisfying outcomes., • Oral Communication - Speak professionally, clearly, and persuasively in a variety of potentially challenging situations; seek clarification and respond appropriately to questions., • High School graduate or equivalent (GED)., • Program graduate with continuing involvement in a program of recovery is preferred, but not required., • Ability to supervise beneficiaries as revealed by experience, training, and/or interview., • Integrity, resourcefulness, initiative and evidence of self-improvement., • Demonstrate ability to support and apply the philosophy and goals of The Salvation Army Adult Rehabilitation Center Program as stated in the Mission Statement. Schedule • Work schedules are determined by Management and employee must be flexible to always ensure adequate coverage., • Full-time employees may be scheduled to work any shift including evenings, weekends, and holidays.