Alumni Coordinator
13 days ago
Pleasant Hill
Job DescriptionSalary: Alumni Coordinator Location: Pleasant Hill, IA Full-time Join a team thats changing lives. AtThrive Now Recovery Centersand our affiliated treatment centers, we are building something differentprograms that deliver exceptional, person-centered care and restore hope for individuals, families, and communities impacted by substance use and mental health disorders. Our work is grounded in trauma-informed care, compassion, and integrity, and every team member plays a meaningful role in a clients recovery journey. Whether youre bedside in medical, guiding clinical programming, supporting recovery services, or ensuring smooth day-to-day operations, youll be part of a collaborative, mission-driven team that shows up for one another and the people we serve. We offer modern, well-trained workplaces, opportunities for growth, and leadership that invests in your success. If youre looking for a place where your work truly mattersand where youll make a lasting impactthis is it. Were glad youre considering joining our team. About the Role: The Alumni Coordinator is responsible for developing, implementing, and sustaining a comprehensive alumni program that supports patients transitioning into long-term recovery. This role plays a critical part in improving patient engagement, strengthening continuity of care, reducing readmissions, and supporting long-term recovery outcomes. The Alumni Coordinator serves as a bridge between discharged patients and ongoing recovery support services, ensuring a consistent, patient-centered approach aligned with clinical best practices and regulatory expectations. This position partners closely with Clinical, Operations, and Business Development teams to build a strong recovery community, reinforce aftercare planning, and support value-based care initiatives. ESSENTIAL DUTIES & RESPONSIBILITIES Alumni Program Development & Management • Design, implement, and maintain a structured alumni program for discharged patients, • Maintain and track alumni participation through CRM and/or EMR systems, • Establish consistent outreach cadence (e.g., 30, 60, 90-day and ongoing follow-up), • Build scalable processes for alumni engagement across the organizationPatient Engagement & Retention Patient Engagement & Retention • Conduct post-discharge follow-up calls and outreach to support ongoing recovery, • Facilitate alumni support groups (in-person and virtual), • Coordinate peer mentorship opportunities between alumni and current patients, • Support relapse prevention efforts through consistent engagement and connection, • Promote continued participation in recovery-focused programming, • Partner with clinical team to support discharge planning and aftercare coordination, • Ensure alumni are connected to appropriate recovery resources, including:, • Outpatient services (IOP/OP), • Recovery support groups (e.g., 12-step, SMART Recovery), • Medication-Assisted Treatment (MAT) providers, • Reinforce individualized continuing care plans post-discharge, • Track and monitor alumni engagement and recovery metrics, including:, • Review reports with leadership and adjust outreach strategy accordingly Set up RSVP Tracking • Post-discharge engagement rates, • Support data collection aligned with value-based care initiatives and quality measures, • Plan and execute alumni programming, including:, • Monthly alumni meetings, • Sober social events, • Annual Alumni events or reunions, • Coordinate monthly graduation/speaker meetings, • Coordinate family engagement opportunities when appropriate, • Foster a strong, inclusive recovery community culture, • Partner with community organization for sober events, • Establish Alumni Committee, • Collaborate with Business Development to strengthen community relationships, • Ensure all outreach and engagement activities comply with:, • HIPAA, • 42 CFR Part 2, • Document alumni interactions in accordance with organizational policies Qualifications & Knowledge Required • Personal Experience with recovery ideally a graduate of program or similar program, • Strong understanding of recovery-oriented systems of care, • Deep, authentic buy-in to the mission, • Knowledge of patient engagement strategies across stages of change, • Ability to build relationships and engage diverse patient populations, • Strong organizational, communication, and facilitation skills, • Proficiency in Microsoft Office and data tracking systems, • Valid drivers license with acceptable driving record Preferred • Knowledge of ASAM Criteria, • Familiarity with 42 CFR Part 2 requirements, • Experience with CRM or EMR systems for tracking engagement, • Understanding of value-based care and patient outcome metrics Education & Experience Required • High School Diploma or equivalent; 2+ years sustained recovery Preferred • 24 years of experience in:, • Substance Use Disorder treatment, • Behavioral health or community outreach, • Alumni relations, case management, or recovery support services, • Experience working within ASAM Levels 3.5 and/or 3.7 settings Work Conditions / Physical & Mental Demands Environment: • Frequent standing, walking, bending, and lifting up to 50 lbs. with assistance., • Ability to prioritize multiple tasks in fast-paced settings., • Maintain professionalism with clients experiencing withdrawal, emotional distress, or crisis., • Sustain focus for documentation and monitoring responsibilities. Why Youll Love Working Here The work we do truly changes lives. We recognize the importance of supporting the people who make that impact possible. When you join our team, youre stepping into a place that invests in your growth, wellbeing, and long-term career success. Comprehensive Benefits & Support We offer a well-rounded benefits package designed to support you at work and at home, including: • ICHRA Health Benefit choose the health plan that best fitsyourneeds, with premium reimbursement, • Dental & Vision Insurance, • Employer-Paid Life Insurance, with optional supplemental coverage, • 401(k) Retirement Plan, • Generous Paid Time Off (PTO)+ paid holidays, • Employee Assistance Program (EAP), • Clear Career Pathways & Advancement Opportunities, • Safe, Trauma-Informed, Supportive Work Environment, • Modern Facilities & Updated Tools, • Strong, Accessible Leadershipcommitted to your success Equal Employment Opportunity We are proud to be an equal opportunity employer.We believe that diversity and inclusion strengthen our organization and enhance the quality of care we provide. We are committed to recruiting, developing, and retaining talented team members from a wide range of backgrounds, experiences, and perspectives. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.