Housekeeping Supervisor Staybridge Suites Des Moines, IA
6 days ago
Des Moines
Job Description Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Housekeeping Supervisor for the Staybridge Suites in Des Moines, IA. Job Purpose: MUST be able to work weekends. To maximize customer satisfaction by providing neat and clean customer rooms through the supervision, direction, and coordination of the housekeeper/room cleaners. Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us. • Supervises room cleaners in the prompt and efficient housekeeping of customer rooms, • Ensures that all rooms have been cleaned by checking room cleaners worksheets at the end of the day – notifies front desk accordingly, • Supervises the completion of short notice requests for room changes, • Inspects all check out/stay over rooms after they are made up to ensure they are cleaned to Company standards., • Keeps record of room checkouts/stay overs, submits records to housekeeping every day, • Monitors quality of rooms by conducting and documenting inspections of cleaned rooms, • Prepares maintenance work orders in regard to replacement or repair of furniture, fixtures, etc., • Ensures completion by following through on orders, • Checks the status of rooms on an ongoing basis and notifies room cleaners of any changes, • Checks VIP rooms, • Checks early morning make-up rooms, • Coordinates cleaning of guestrooms for proper prioritization of customer requests; VIP rooms, checkout rooms, expected check-out rooms, etc., • Checks floor linen closets daily for cleanliness, adequate supplies and linen, • Assures carts are properly stored and vacuum cleaners are emptied at the end of each day, • Assists in quarterly inventory of all linen, • Ensures safety by assuring that all linen chutes are kept locked at all times, • Coordinates housekeeping work with related departments such as front desk, engineering, banquet services and room services, • Take every opportunity to amaze the guests, • Ensures all guests are being treated in an efficient and courteous manner and that all Company standards are being applied, • Responsible for assisting with the training and direction of new department associates, • Ensure all Housekeeping quality standards are complied with and that policies and procedures are consistently applied., • Coordinate activities with other hotel departments in order to facilitate increased levels of, • communication and guest satisfaction. MUST have hotel housekeeping experience - supervisor/manager experience preferred. High School diploma /Secondary qualification or equivalent. Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards. This job requires the ability to perform the following: • Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems., • Walking and standing are required for close to 100% of the working day. Length of time of these tasks may vary from day to day and task to task., • Position requires walking and giving direction most of the working day. Length of time of these tasks may vary from day to day and task to task., • Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis., • Must be able to lift up to 15 lbs on a regular and continuing basis., • Must be able to push and pull carts and equipment weighing up to 250 lbs. on occasion., • Must be able to exert well-paced ability in limited space., • Must be able to bend, stoop, squat and stretch to fulfill cleaning/inspection tasks., • Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity., • Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates, • Vision occurs continuously with the most common visual functions being those of near vision and depth perception., • Being passionate about people and service., • Strong communication skills are essential when interacting with guests and employees., • Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc., • Basic math skills are used frequently when handling cash or credit., • Problem-solving, reasoning, motivating, and training abilities are often used., • Have the ability to work a flexible schedule including nights, weekends and/or holidays Amazing Benefits At A Glance: • Team Driven and Values Based Culture, • Medical/Dental/Vision, • Vacation & Holiday Pay, • Same-day pay available, • Employee Assistance Program, • Career Growth Opportunities/ Manager Training Program, • Reduced Room Rates throughout the portfolio, • Third Party Perks (Movie Tickets, Attractions, Other), • 401(k), • Employee assistance program, • Employee discount, • Flexible schedule, • Flexible spending account, • Life insurance, • Parental leave, • Referral program