Customer Service Representative
1 day ago
Johnston
Job DescriptionJob Title: Customer Service Representative Job Description The Customer Service Representative provides exceptional support to customers and vendors by responding to inquiries via phone, email, and chat in a call center environment. This role focuses on resolving questions efficiently, processing payments, updating account information, and supplying accurate information and documentation in a timely and professional manner. Responsibilities • Answer inbound customer and vendor calls, emails, and chats in a call center environment and resolve inquiries promptly and professionally., • Provide timely confirmations and information to customers in response to their requests, ensuring all service-level timeframes are met., • Process payment requests made by phone and respond to questions related to payments and billing., • Update and maintain customer account information, including billing addresses, contact details, and payment information., • Request lease payoff quotes and provide conditional sales buyout quotes as needed., • Provide and generate customer documents such as invoice copies, contract copies, amortization schedules, and other account-related documentation., • Respond to general customer inquiries regarding topics such as tax, insurance, and end-of-lease processes., • Assist customers with basic technical issues, including password resets, login problems, and general portal navigation questions., • Use data entry skills to accurately document customer interactions, actions taken, and outcomes in the appropriate systems., • Collaborate with team members and leadership to ensure consistent and high-quality customer service., • Perform additional tasks and special assignments as directed by the Team Lead.Essential Skills, • 0–2 years of experience in a customer service role, preferably in a call center environment., • High School Diploma or equivalent., • Strong customer service skills with the ability to communicate clearly and professionally over the phone, email, and chat., • Proficiency in data entry with a high level of accuracy and attention to detail., • Basic PC skills and familiarity with Microsoft Office and Microsoft Teams., • Ability to handle multiple customer inquiries and tasks in a fast-paced environment., • Comfort working with payment processing and basic billing or account maintenance activities., • Ability to troubleshoot and assist with basic technical issues such as password resets and portal navigation., • Strong organizational skills and the ability to follow established procedures and timeframes.Additional Skills & Qualifications, • Bachelor’s degree, Associate degree, or equivalent work experience preferred., • Experience within the financial services industry is preferred., • Spanish language skills are a plus., • Experience working in a structured call center setting is beneficial., • Ability to work both independently and collaboratively within a team., • Strong problem-solving skills and a customer-focused mindset.Work Environment This position operates in a professional call center environment with extensive interaction via phone, email, and chat. The business is open Monday through Friday between 7:30 AM and 6:00 PM, with Saturday hours from 8:00 AM to 12:00 PM on a rotational basis approximately every six weeks. During the first four weeks, standard training schedules typically run from 8:30 AM to 5:00 PM CST or 9:30 AM to 6:00 PM EST. After training and going live on the phones, you transition to one of several fixed shifts, such as 7:30 AM–4:00 PM CST / 8:30 AM–5:00 PM EST, 8:00 AM–4:30 PM CST / 9:00 AM–5:30 PM EST, or other designated schedules. The role follows a hybrid work model that includes a requirement to be onsite several days per week, with more frequent onsite presence during the first three months and a reduced onsite schedule thereafter. You will work primarily with standard office technology, including computers, headsets, and Microsoft Office/Teams, in a structured, team-oriented environment focused on delivering consistent, high-quality customer service. Job Type & Location This is a Contract position based out of Johnston, IA. Pay and Benefits The pay range for this position is $20.00 - $23.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision, • Critical Illness, Accident, and Hospital, • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available, • Life Insurance (Voluntary Life & AD&D for the employee and dependents), • Short and long-term disability, • Health Spending Account (HSA), • Transportation benefits, • Employee Assistance Program, • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Johnston,IA. Application Deadline This position is anticipated to close on Jun 9, 2026. About Aston Carter Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.