IT Field Service Technician
28 days ago
Tampa
Job Description Service Area: Sarasota, Tampa, St. Petersburg FL We’re looking for a well-rounded Field Technician who brings both hands-on technical expertise and strong communication skills to the table. This role blends the responsibilities of a bench technician with the adaptability required to support all aspects of a modern computing environment. You'll serve as a key point of contact for diagnosing and resolving issues related to workstations, hardware, software, networks, and more — both remotely and on-site. The ideal candidate is not only technically skilled but also able to communicate solutions clearly to end users. You’ll respond to support tickets, troubleshoot a range of IT challenges, and ensure timely, effective resolutions. A strong general understanding of business technology, comfort with phone-based support, and the ability to document thoroughly are essential in this fast-paced, client-facing role. Essential Functions: • Identify, analyze, and resolve common technical issues, questions, and problems that occur in workstations, mobile devices, operating systems, software, hardware, and peripherals, • Provide customer support using remote connection software, • Provide thorough documentation on each customer interaction, • Prioritize ticketing system flow by following SOPs and KB articles for resolution, • Meet or exceed KPI goals, • Troubleshooting of the following, though not limited to:, • Advanced desktop issues, • VPN connectivity, • Entry-level server support, • Hardware issues, • Line of business support, • An onsite PC technician should be capable to execute all aspects of repair, maintenance and security to include everything from physical cleaning of components, to detailed software diagnosis, • The technician’s duties also include physical networking functions such as running networking cables between computer stations, servers, hub for the purposes of networking computers, • This requires mechanical knowledge of wiring schema, tools, and layouts with regards to how wires are run in ceilings, walls and fixtures, • Analysis and Investigation of problems, • Installing physical equipment (i.e. networking patch panels, or racks or rack enclosures, • Repair, substitution or replacement of faulty hardware as necessary, • Repair, installation, reinstallation or reprogram of software as necessary, • Testing and error checking of solutions, • Backup of data as necessary to restore functionality, • Provide recommendations as necessary for the general health of the equipment, • Provide technical documentation and/or materials upon request or as necessary, • Practical knowledge of assembly, disassembly and maintenance of all hardware components, • Practical knowledge of Windows OS to include installation, recovery, setup and updating, • Practical knowledge of all anti-viral, security and firewall technologies including installation, setup, recovery and updating, • Practical knowledge of most major software suites for office use including Microsoft Office,, • Reasonable knowledge of server applications such as Active Directory, Exchange, MS Server, • Trouble shooting skills in operating systems vs. hardware components, • Trouble shooting skills in spyware, anti-viral removal and spam control, • Trouble shooting skills in Windows OS installation and reinstallation, • Trouble shooting skills in failed hardware identification, • A+, Net+, and Sec+ certifications, or equivalent experience, • Experience with all modern operating systems, • Deep understanding of business networking, • Deep understanding of Active Directory, Group Policy, File Sharing, etc., • General understanding of technology related to small-medium businesses The physical requirements below describe the essential job functions needed to complete this job. • Consistent hand and finger dexterity necessary to operate computer equipment, • Consistently required to sit, stand, walk, talk, hear, and see, • Routine use of hands to type, • Occasional need to stoop, kneel, crouch, twist, crawl, reach, and stretch, • Occasional need to walk around the office, • Consistent vision abilities required; close vision, depth perception, and ability to focus, • Ability to travel dependent on company needs, • Occasional need to lift and/or move up to 30 pounds, • The worker is not substantially exposed to adverse environmental conditions (such as in typical office or administrative work) Benefits: • Incredible company culture, • Medical/Dental/Vision health plans, • HSA/FSA participation based on insurance plan, • PTO/Sick/Holiday pay, • Ability to contribute to Long-term Disability and Short-Term Disability plans, • Dependent Care FSA, • Paid Parental Leave, • 401K participation