2nd line support jobs in Hatfield - Page 2Create job alerts

This role offers a full-time position focused on providing 2nd/3rd line support across infrastructure and resolving complex technical issues. The candidate should have strong troubleshooting skills, experience in IT service operations, and knowledge of ITIL principles. The position is fully office-b

You’ll be responsible for handling escalated support issues, working closely with 1st and 3rd line engineers, and ensuring high-quality service delivery across a diverse client base. Staffing and Recruiting and Technology, Information and Media. Provide 2nd line technical support within an MSP env

AWD online is seeking a 2nd Line IT Support Engineer in Greater London to provide technical support and troubleshooting across Microsoft environments. The ideal candidate should have a strong background in IT support within an MSP, excellent customer service skills, and a solid understanding of Micr

A technology firm in Greater London is seeking a Technical Support Analyst to provide 24/7 support for internal business users. The role involves owning incidents, ensuring SLAs are met, and collaborating with various teams for outstanding support. Candidates should have at least 2 years of experien

Providing 1st and 2nd line support for the ECHO application. Escalating issues to 2nd/3rd line support, and other departments where necessary. Ensuring all issues from tickets, email, and phone calls are categorised correctly and resolved within our SLA.

This entry-level role offers flexible hybrid working and focuses on IT support, client communication, and troubleshooting various technologies. A growing digital services company is looking for a 2nd Line Support Analyst to join their team in Stockport, UK. Ideal candidates should possess at least 1

If you’ve also worked in the following roles, we’d also like to hear from you: Technical Support Engineer, IT Helpdesk Analyst, Desktop Support Engineer, Infrastructure Support Engineer, 2nd Line Support Engineer, Application Support Analyst, IT Technician, Deskside Support Technician, Second Li

A technology services company in the UK seeks a Service Support Analyst to provide 2nd line support for public sector applications. Ideal candidates will have a strong IT background and experience in supporting digital services, along with excellent communication skills. The role includes efficient

Working as a 2nd Line IT Support Engineer you will take ownership of incidents, ensuring timely resolutions in line with SLAs while delivering excellent customer service and clear communication. As a 2nd Line IT Support Engineer you will provide advanced technical support across Microsoft 365, Azure

A leading IT support provider in Greater London seeks an experienced 2nd Line Tech Bar Engineer. This position supports end users in secure environments with an emphasis on service improvement and adherence to ITIL standards. Candidates must have 2–5 years of experience in a support role with a st

In this hands-on role, you will provide 1st and 2nd line IT support, troubleshooting user issues across the business. The ideal candidate enjoys IT support and wants to develop their skills in a dynamic environment. Optoma Europe Ltd is seeking a Junior Infrastructure Engineer for a hybrid working o

A leading financial services firm in Newcastle is looking for a highly motivated 1st and 2nd Line Desktop Support Specialist. Candidates should have at least 2 years of experience in desktop support and strong technical skills. Responsibilities include providing desktop support to a global user base

Industrious, located in Greater London, seeks an adaptable IT Support Specialist to join its global technology team. The role involves providing high-quality Tier 1-2 support across various European sites, ensuring installations meet company standards, and managing technical networks. Required is 3+

Responsibilities include delivering 1st line IT support, troubleshooting technical issues, and escalating as needed. Ideal candidates will have a passion for IT and a customer-first attitude. This role offers opportunities for growth and professional certification support.

As a 2nd Line IT Support Engineer, you will act as a key escalation point within the support function, owning incidents through to resolution and contributing to service improvement initiatives. Supporting and administering Microsoft 365, including Exchange Online, Teams, and SharePoint. I am suppor

Ideal candidates will have proven experience in 1st/2nd line support and be familiar with tools like Addigy and Jamf. A tech support firm is seeking a skilled 2nd Line Support Engineer based in their London office. The role requires strong hands-on experience with Mac devices and resolving MacOS iss

Ideal candidates will have a strong background in Windows, Active Directory, and ITIL standards. A market-leading financial services firm is seeking an IT Support Engineer to provide remote desktop support services across the UK and Ireland. You will be responsible for ensuring the performance and h

In this hands-on role, you’ll provide 1st and 2nd line support for software, hardware, and networking issues in public sector environments. Candidates should have 3-5 years of Level 2 IT support experience, strong knowledge of Windows and Microsoft 365, and basic Linux skills. The role requires cl

A technology firm in Richmond is seeking an enthusiastic Application Software Support Engineer to provide 1st and 2nd line support for their ECHO application. You will communicate updates to clients and ensure proper categorization and resolution of issues. The ideal candidate has a BSc in IT or equ

My client is a well established IT solutions organisation based in Watford, Herts who are seeking an experience 2nd and 3rd Line Support Engineer to deal with customer issues. Diagnose and resolve hardware, software, network and peripheral technical issues to customers satisfaction via remote supp

The ideal candidate should have a strong background in Windows Server, Active Directory, and Microsoft 365. A recruitment agency specializing in IT is seeking an experienced 2nd Line Support Engineer for a contract position. This role involves providing technical support in an MSP environment, troub

A reputable IT solutions company based in Watford is seeking an experienced 2nd and 3rd Line Support Engineer to handle customer support issues. This role requires at least 3 years in a similar position and is intended for candidates living within commuting distance of Watford. The ideal candidate w

Candidates should have 1st and 2nd line support experience, familiarity with SQL and Hyper-V, and a background in service desk operations. The position involves providing first and second line IT support across the Neptune business, maintaining accurate enquiry records, and participating in continuo

Ideal candidates should have at least 5 years of experience in a customer-facing role, a full clean driving license, and knowledge of Office 365 and networking. The position offers dual responsibilities, including providing 2nd Line Support when not on-site. This role involves installing and maintai

Join our client’s dynamic IT team and take your support skills to the next level! This hybrid role (1 week on-site, 1 week remote) puts you right at the heart of fast‑paced IT operations — solving real‑world challenges, improving systems, and making a genuine impact every day. Deliver top‑

This role involves delivering first and second-line support across Microsoft 365 and Windows systems, with responsibilities including troubleshooting hardware and software, and supporting network functions. Candidates should have strong experience in IT support and the ability to work on-site five d

The successful candidate will play a key role in maintaining and supporting client IT infrastructure while contributing to ongoing projects. Handle IT support queries both on-site and remotely. IT Support Engineer (2nd/3rd Line).

This role involves 2nd/3rd line technical support, application ownership, and improving system stability. A technology services provider in Greater London is seeking an experienced AMS Engineer to support critical government services. The position offers a structured 40-hour workweek with rotational

Candidates should have proven IT support experience, strong knowledge of Windows Server and Microsoft 365 environments, and excellent communication skills. Interaction Recruitment is looking for an IT Support Engineer (2nd/3rd Line) based in Peterborough. This full-time role involves providing techn

Deliver end-user technical support and training. If you are an intelligent, professional and technology obsessed person with drive to succeed in the IT sphere and at least 2 years' experience in desktop support (preferably in financial services), this could be the ideal position for you. Desk organi

Evolution Funding Ltd seeks a skilled 2nd line Application Support Specialist in the UK. Candidates should have experience in technical support, strong knowledge of ITSM frameworks, and familiarity with Microsoft Azure. Responsibilities include timely incident resolution, leading transitions of appl

A well-established MSP in Aldershot is seeking an experienced 1st/2nd Line Support Engineer. This role involves delivering IT support to various clients, troubleshooting issues, and maintaining Windows systems. Ideal candidates have over a year of MSP experience and strong knowledge in Windows & Mic

Optomaeurope in Hemel Hempstead is looking for a Junior Infrastructure Engineer with a focus on 1st and 2nd line IT support, working 60% of the time onsite and 40% remotely. The role involves troubleshooting user issues, supporting Microsoft 365, and assisting in infrastructure maintenance. Ideal ca

Dynamite Recruitment is supporting , a global leader in technology solutions, is looking for a Customer Support Analyst / 2nd Line technical support to join their team on a temporary basis. You will provide second-line support for the client's POS software, managing cases from initial contact throug

If you’ve also worked in the following roles, we’d also like to hear from you: Technical Support Engineer, IT Helpdesk Analyst, Desktop Support Engineer, Infrastructure Support Engineer, 2nd Line Support Engineer, Application Support Analyst, IT Technician, Deskside Support Technician, Second Li

The ideal candidate will possess strong communication skills, a proven background in IT support, and an understanding of cloud technologies. A leading cybersecurity firm seeks a 2nd Line Support Engineer for their Cambridge and London offices. In this role, you will handle escalations from the 1st L

As a 2nd Line Network Support Engineer, you will play a key role in delivering Wanstor’s managed network services across customer environments. Good understanding of core networking principles including routing, switching, VLANs, VPNs, NAT, DNS, and DHCP. Investigate and resolve network incidents,

You will work with the team to support the business with their 1st and 2nd Line Support across software, Hardware, and Desktop services. One of our Investment Banking clients is currently seeking a Support Engineer to join them on an interim basis.

Our client is looking for a motivated and enthusiastic 2 nd Line Support Engineer to join their growing team. Manage and support device and identify platforms including Addigy, Jamf, JumpCloud or Okta. Understanding of networking fundamentals.

The ideal candidate has a strong IT and customer service background, with familiarity in scripting and infrastructure. A public sector technology company is seeking a Service Support Analyst to provide 2nd line support. Eligibility for SC clearance is required, ensuring candidates have a solid track

This role sits firmly at 2nd Line level, supporting a range of client environments and acting as an escalation point from 1st Line. Good understanding of networking fundamentals and security principles. We are recruiting for a growing Managed Service Provider who are looking to add a capable and cus

A leading organisation in the East Midlands is seeking a Product Support Technician to deliver exceptional technical support. The ideal candidate will have a technology-related qualification, strong IT skills, and excellent problem-solving abilities. You will manage support tickets, resolve technica