Front Of House
hace 8 días
Hitchin
We are seeking a warm, professional, and highly personable Front of House / Patient Coordinator to be the welcoming face of a private aesthetic clinic. This role is essential in creating a luxury, comfortable experience for clients from the moment they enquire through to post-treatment care. The successful candidate will provide exceptional customer service, manage enquiries, support clinic operations, and confidently promote treatment plans and retail products. You will play a key role in building strong relationships with clients, ensuring they feel valued, informed, and excited about their aesthetic journey. Key Responsibilities • Provide a warm, friendly, and professional welcome to all clients., • Manage client check-ins and support smooth appointment flow., • Deliver exceptional customer care and ensure every client receives a personalised experience., • Respond promptly and professionally to client enquiries via phone, email, and social media., • Provide information about treatments, pricing, and availability., • Support the booking process and encourage consultations and follow-up appointments., • Confidently introduce and promote treatment plans following consultations., • Promote and recommend suitable retail skincare products to complement treatments., • Maintain attractive retail displays and ensure stock is organised., • Support day-to-day content creation for social media including stories, behind-the-scenes content, and client journeys., • Assist with general clinic administration and organisation., • Support with marketing initiatives and client engagement where required. Skills & Experience Essential • Previous experience in a customer-facing role (clinic, spa, aesthetics, beauty, or hospitality preferred)., • Excellent communication and interpersonal skills., • Confident in sales, upselling, and promoting products or services., • Highly organised with strong attention to detail., • Comfortable using social media and creating basic content., • A warm, friendly, and professional approach to client care. Desirable • Experience working in an aesthetic, beauty, or wellness environment., • Knowledge of aesthetic treatments or skincare., • Experience with clinic booking systems or CRM platforms. What We Offer • A friendly and supportive working environment., • The opportunity to work within a growing aesthetic clinic., • Training on treatments, products, and clinic services., • Staff discounts on treatments and retail products