In this multifaceted role, you will provide exceptional customer service in various capacities including waiting tables, bartending, supporting the bar staff, and facilitating social gaming experiences for our patrons. This is a blend of hospitality expertise, mixology skills, and a passion for creating memorable experiences for our guests. Experience/Knowledge: - Genuine passion for hospitality and ensuring that the teams they and work in share this. - Lots of personality and not afraid to use it! - A love for food, drink, customer service and, above all else, people. Responsibilities: - Greet customers warmly, assist with queries on experiences, menus and deliver the best experience possible. - Take food and beverage orders accurately, ensuring timely relay to the kitchen and bar staff. - Prepare and serve a diverse range of beverages, including cocktails, mocktails, and specialty drinks, adhering to quality standards and customer preferences. - Engage with patrons in a friendly and engaging manner, offering recommendations, and ensuring overall satisfaction. - Facilitate social gaming activities, or interactive experiences, creating a lively and inclusive atmosphere. - Process orders and payments transactions with accuracy and efficiency. - Maintain cleanliness and organization of all floor areas, bar stations, and gaming areas, including restocking supplies and clearing tables. - Assist bartenders with bar support tasks, including restocking inventory, washing glassware, and maintaining a clean and organized workspace. - Adhere to all safety and sanitation guidelines to ensure a safe and enjoyable environment for guests and staff alike. - Collaborate with team members to deliver exceptional service and foster a welcoming atmosphere for our patrons. - Monitor the quality of food, drinks and service to make sure that they are in accordance with company standards. - Ensure that front and back of house areas are set up correctly to ensure a successful shift and are closed-down correctly to meet the required standards as set out in the steps of service. - Be customer focused, ensuring a warmly staff presence at all times and anticipating guests’ needs to ensure their expectations are exceeded. - Ensure quality of product and service is monitored and consistently delivered through observation, attention to detail and interaction with both staff and customers – manage by constant checks of all areas of the venue.
Job Description: We are seeking a motivated and experienced Sales Supervisor to lead our dynamic retail team. The ideal candidate will be responsible for supporting the Store Manager in delivering excellent customer service, driving sales performance, and ensuring smooth day-to-day operations. Key Responsibilities: Supervise, train, and motivate the sales team to meet and exceed sales targets Maintain high standards of customer service and resolve any escalated issues professionally Monitor inventory levels and ensure product availability and stock accuracy Assist in implementing promotions, visual merchandising, and store presentation Conduct staff performance reviews and support ongoing development Ensure compliance with company policies, health and safety, and operational procedures Report on daily, weekly, and monthly sales performance to management Requirements: Proven experience in a retail supervisory or team leader role Excellent communication and leadership skills Ability to multitask and thrive in a fast-paced environment Strong organisational and problem-solving abilities Flexible to work weekends and public holidays as required What We Offer: Competitive salary and performance-based incentives Ongoing training and career development opportunities A supportive and energetic work environment Staff discounts and other employee benefits